Came here with the family to eat. When I arrived I waited sometime to be greeted by a host and to be seated. On the other hand the food was decent, it could have been better but it was well. I'd recommend people come as it's not too busy read more

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I am writing to express my disappointment regarding our experience at your restaurant on June 14. This is specifically for the 195 E Hospitality Ln San Bernardino, CA 92408 United States Location. Our family had planned to celebrate our daughter's graduation from nursing school with a dinner reservation for 13 people at 6:30 PM. This was a very special occasion that represented years of hard work, sacrifice, and dedication on her part, and we were looking forward to celebrating this milestone with family and friends. My daughter initially made the reservation for 13 guests. A few days before the event, I called to confirm the reservation and add two additional guests, only to be told there was no reservation on file. Concerned, my daughter called the day before and made another reservation. To ensure there would be no issues, she also called again on the day of the event and was assured that the reservation was confirmed. We arrived at approximately 6:15 PM and were informed that we could not be seated until at least six members of our party had arrived. Once more than half of our guests were present, we were then told that another large party was occupying the space and that we would likely have to wait until around 7:30 PM to be seated--an hour after our reservation time. As more of our guests arrived and a manager became involved, the explanation seemed to change and we were suddenly told that something could possibly be worked out. Unfortunately, by that point we had lost confidence that our party would be accommodated appropriately. Given the confusion, lack of communication, and repeated issues surrounding a reservation that had been confirmed multiple times, we made the difficult decision to leave and find another restaurant for our celebration. As people who know many restaurant owners and understand the challenges of the hospitality industry, we genuinely try to be patient and reasonable. We understand that unexpected situations can arise. However, what was most disappointing was the lack of communication and the conflicting information we received despite confirming our reservation multiple times. What should have been a memorable evening celebrating our daughter's nursing school graduation instead became a stressful and frustrating experience for our family and guests. We left feeling embarrassed, disappointed, and saddened that such a special occasion was impacted in this way. My hope is that you take steps that prevent similar situations from occurring in the future. read more

Came in got seated and noticed food left on the table. Waited for about 10 minutes and nobody even took a drink order and this place was NOT busy. Been coming here for the better part of 20 years and never seen it so dirty. We finally got up and walked out. We WONT ever come here again. To the manager: You need to tighten up your game! read more

I ordered the you pick two shrimp plate with orzo rice and hush puppies. The garlic shrimp was swimming in what I can only figure is garlic and butter and the second shrimp entree was grilled. The shrimps were flavorful. The hush puppies were small but tasted good. My brother ordered the shrimp carbonara and he enjoyed it. The order portions were large and we brought some home. The ambiance was warm, inviting, and place was well lighted. My only complaint would be the prices. $56 for the two of us. ! I wouldn't eat here all the time but come into this establishment once in a while. Server was attentive to our needs and even brought us extra biscuits. read more

Red Lobster - Garlic and grilled shrimp - Seafood Near Me - San Bernardino, California

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Zero stars. This was the worst experience I've ever had in my life. Made a reservation for 1145 didn't get seated until 1245 didn't get food until an hour after that brought the baby food last while she was screaming and crying and we had to listen to a little boy scream at the top of his lungs for over an hour because he couldn't have his iPad. Never ever again!!!! read more

Our first visit to a Red Lobster since 2008! Wanted to experience the Sea Food boil offerings and rehaul of operations/menu. Stopped by with no reservations on a Saturday 11:30 am lunch date. We rarely have time to ourselves as new parents, so it was a nice break and our server Ashley & manager stopped by to let us know it was worth celebrating haha! Gave us EXCELLENT recommendations of drinks (their signature pinacolada was yummmmm), appetizer of lobster dip and stuffed mushroom, and the mariners boil +1 level spice and old bay Parmesan on the side to dip was PERFECT. We were concerned if the seafood boil could be shared but we are sooo happy to split it. It was more than enough for a date and we couldn't even finish our mushrooms cause we were so full. Was delicious as a take home. Tables and interior was clean, bathrooms were kept clean including the baby changing table. Changing table works and was kept in order - this is important to me the next time I come with our little one. The welcoming staff as we entered and exit, the attention to detail and warmth of Ashley and the floor manager, and excellent food value. We had a wonderful lunch date and would come back. read more

Red Lobster - Mariners seafood boil, Arnold Palmer, pinacolada, stuffed mushroom, lobster dip - Seafood Near Me - San Bernardino, California

Decided we would order take out for Mothers Day. Drove 30 minutes each way. Waited 20 minutes longer than they said it would take. Got home very excited to celebrate with my beautiful wife, and... one of the meals was missing a lobster tail! We paid $150 and they show so little care about their customers? read more

Food was good. Though. I can't believe there is NO Lemons/Lime in a seafood restaurant. I can't understand why management can go to a local grocery store to get some. read more

The Service was amazing. The staff working this lunch shift really went above and beyond to make sure me and my family were taken care of. In for a celebration lunch they made sure our food and drink were fresh and timely. The team even got together to create a custom Birthday card to present at the end of our meal. The ladies and gentleman at Red Lobster really made my day! Thank you for getting back to quality service and a friendly environment to bring my family to dine. Much appreciated! read more

Red Lobster - My custom Birthday Card made by the amazing staff at Red Lobster off Hospitality in San Bernardino, CA - Seafood Near Me - San Bernardino, California

Dropped by to take advantage of the 2-for-1 entree pricing as promoted in my laptop inbox....and got BOTH the shrimp scampi and Cajun chicken pasta for only $20.99....Both were super yummy with large portions, ....And, service from Katherine was exceptional. The only thing that was BAD, was the coleslaw, that tasted like vinegar. I asked the server and manager for a side of mayo to cut the taste, but they both said they do not carry it at Red Lobster. Why not??...Hmmmm. read more

The food was hot and delicious. I especially enjoyed my salmon. It was cooked perfectly. My husband's steak was overcooked though. Overall, we were pleasantly surprised with all of our meal. The services was good. Our server was very nice. She did slow down at the end of our meal. So it wasn't a home run. The ambiance was good. Lighting was good. Temperature inside the restaurant was good. You still got it Red Lobster !!!!!! read more

Haven't been here for a while. Stopped by today and was amazed. Great foods, great deals and great service!!! We enjoyed the special of shrimp and lobster, amazing... Can't pass up the old times memory read more

Red Lobster - 2 course lobster - Seafood Near Me - San Bernardino, California

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If I can give it no stars I would. I went in and got seated very quickly and the waitress Katherine came a couple of mins later to ask what we wanted to drink we ordered 3 waters and 2 alcoholic beverages, the bartender came like 5 mins later with the alcoholic beverages and no Katherine with the waters and this was already like 15 mins later after ordering. I finally see her and waved her down and asked if I can get my waters she then replied oh yes sorry i had forgotten! Still another 5 mins passed by and no waters. Mind you the restaurant was empty with only 2 more tables occupied and I received water almost 30 mins later! Then we received our food an hour after sitting. We ordered seafood boil bag (mariner with roasted garlic butter and extra spicy) I saw the bag and noticed it looked plain like if it was only garlic butter and no spice (I'll add pictures) and I let Katherine know that the bag looked like it was only garlic butter with no extra spicey and Katherine tried to gaslight me by telling me that she wrote it down and that it was in fact extra spicey and I let her know that the bag looks other wise and she kept telling me that it was what I ordered and I kept telling her that it wasn't that it looked like it was only garlic butter and she told me she would ask the cook and I told her yes please! She then left and we were sitting there another extra 10 mins waiting on Katherine and when she finally came and said "I let them know and they said they'll bring out the spice if you guys would like but I don't know how you would mix it since I already did" and I told her it's fine we'll do it. another 5 mins later a guy comes with a plate of the missing ingredients and my wife goes and opens the bag so he can pour it in and he said "was she expecting me to pour it in" and laughs so I grabbed it and poured it in and we mixed the bag ourself! If I knew I would be gaslighted into my food being right when it was clearly not and having to mix my own food when it was they're mistake and having to eat like an hour and 20 mins later I would of never gone to that restaurant and I don't think I want to go back! Pictures will show before and after the extra spicey ingredients read more

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I have not been to this Red Lobster in a really long time, but I am coming back. The service was great! We were greeted as soon as we walked through the door. The host, server and manager were great. It seems like they were all working together as a team. We never felt unattended. There were other guest that were receiving great service as well. The food, drinks and FOOD was amazing. Thank you for the great service! read more

Rice was so hard and steak was over cooked. I asked for medium well steak and it was cooked way too long. Rice was cold and crunchy mash potatoes was ok and lobster was blah. I love red lobster but I have no idea what happened this time. read more

Utterly over-priced for the quality of food. Nothing special here, just deep fried awful pre-packaged food. I can do that at home and save a small fortune. Not worth it, read more

The setting is great and calm. Not crowded afternoon. The staff is receptive and check in on you consistently if you need anything. Food is delicious. Would recommend if you are in the mood for sea food and good drinks! read more

Red Lobster - Fish and chips and Blackberry Smash. - Seafood Near Me - San Bernardino, California

It's been a while since we visited this place. The service was great with no complaints. However, the orders took too long to arrive. I noticed they were short-staffed, which seems to be the cause. Personally, I don't think it's the staff's fault but more of a management issue, which might explain some of the bad reviews. I'm giving 4 stars because I see the staff doing their best under the circumstances. My food was good, though the lobster was just okay. The biscuits, as always, never disappointed. If you're planning to visit, be prepared to wait for your food. The ambiance is super chill. read more

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Husband and I decided to try this after many years of not going, let me tell you they have the best Caesar salad ever, the food was very good. Hands down the best Customer Service ever from the host from the server to the managers amazing service read more

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My family and I really enjoyed our time at this location. A wonderful service group, and the Manager was very attentive. We will be returning soon. read more

It was our first time visiting a red lobster and it did not disappoint! As soon as we walked in everyone was welcoming, and attentive to making sure our experience was great, The food was amazing! The cheese biscuits are incredible, everything our server Mercedes suggested was amazing. She made sure to take care of us and was attentive to giving us great service, I'll be back- the terminator read more

Food was amazing, got the mariners boil. Clean restaurant. Josh our server was great. But for some reason the host sat my party of 4 in this big private room and it felt like we were separated from the fun vibes of the establishment. Oh well! read more

Red Lobster - Seafood Near Me - San Bernardino, California

My favorite lobster place!!!! It was an hour wait for our party of 6 being Veteran's Day plus it was Saturday dinner !!! Was indeed pretty busy. Stellar service by our server Jesse. I love dinner with family and always stuffed after each meal ! I tried their New! Lobster Lover's Duo which included a tender Maine tail and a Caribbean rock tail, which were roasted to tasty perfection and for my choice of 2 sides: seasoned rice and delicious Crispy Brussels Sprouts which were drizzled with soy-ginger sauce and topped with yummmmmy crispy onions. I preferred the Maine tail for the sweetness and tenderness of the meat. I was able to use my 10% dine-in discount using my rewards app. read more

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We go here often for lunch because of the delicious and healthy Salmon Bowl and of course those yummy biscuits! The service is always great. Zach was our waiter yesterday and he was so gracious, kind and is now part of our family! read more

The Salmon salad was so delicious...the best I've ever had! A must try, if you like Salmon...Going back real soon!

This restaurant was extremely disappointing. Food was very dry. Customer service was very slow. Employees were nice but I came for the food not for the employees. They continued to serve alcoholic drink drinks before food that went around for 40 minutes before food even came. we had a table of 10 people usually when it's large crowds like that you're supposed to get two servers and not one but this business is extremely unprofessional and I would not recommend this restaurant. The rating of this place is valid. # frog lover read more

Mom and I went back to Red Lobster tonight with a coupon provided by Red Lobster. Arianna was a very attentive waitress and made sure we had all that we needed coming back several times to check. Andrew, the Manager, stopped by to see how all was going. I appreciated that. I told him our meals and waitress were great. Thank you Red Lobster! We will be back for the Lobster and Shrimp Scampi Monday special for $24.99! read more

Red Lobster - Crab carbonara - Seafood Near Me - San Bernardino, California

Come for the crab legs on Tuesday but you'll keep coming back for the awesome customer service! The team was so welcoming, and special thanks to Andrew setting the stage for a fabulous dinner as soon as we walked in and checking in after dinner. Nancy had great recommendations and was very knowledgeable on the menu and must-trys. Whether it was more butter or lemons, she made sure our experience was flawless. The snow crab was delicious and the potatoes were crispy and perfect. Thanks again for a great weeknight dinner in the IE! read more

Red Lobster - Seafood Near Me - San Bernardino, California

Went in for lunch today. Service was great. Ordered dual lobster tail meal. The meat was so dry in both lobsters. Come on now, lobsters are so expensive, when I treat my family to Lobster it better be exceptionally great. Not this time. Should've stuck to the appetizers. read more

This has been the worst experience ever, we had an reservation for 7:30 and didn't get seated till 8:30 not only that we did not get our food till 9:30 a whole hour of waiting at the dinner table. This is unacceptable if you have a reservation you should be seated first, not walk ins they shouldn't be seated first read more

Got seated after waiting for about 20 minutes. Warm and friendly reception by staff. Excellent service. Jessie always around to make sure we have what we need and feel comfortable. Sweetheart ordered shrimp your way 2 kinds, coconut shrimp and crispy vinegar. My daughter had endless shrimp with added crab legs for my 9 year old grand daughter. My oldest grandson ordered ultimate feast platter ( lobster fillet and coconut shrimp). My younger grandson ordered dueling lobster tail. I had my fresh delicious green vinaigrette salad and crunchy battered but juicy and soft coconut shrimp. It was a very nice enjoyable family dinner. Will for sure come back again. read more

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I was really excited to try the new seafood boil on the menu but I was really disappointed. It came out cold after waiting for our food for a good 40 minutes. Totally not worth $100+. Service was also very slow. Really disappointed. read more

Good service! Got the seafood boil and waitstaff was very attentive. Food was really good and served in a timely manner. Highly recommend:)

Service was excellent Food was outstanding Great experience Appetizer before the meal as it's supposed to be. Drinks constantly refilled, even offered a soda to go home with. read more

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The biscuits here are good; same as any other Red Lobster. The staff are kind, and energetic. They work hard too and are very quick to help. However, I ordered a side cesar salad to go, and found the lettuce wilted, some of it black and/or slimy. I was able to pick out 10 pieces of lettuce that were fresh enough to eat, and the croutons and salad dressing were tasty I did take a picture just before throwing it away and after having eaten the good bits but a lot of it was just really wilted. Idk if it's cause I ordered it to-go but it was a bummer to have to throw out a $6 side salad. Oh and btw, it is cheaper to order online via their website instead of yelp. read more

Red Lobster - Cesar side salad Good lettuce and croutons already eaten - Seafood Near Me - San Bernardino, California

I came here for the unlimited shrimp and there was quite a bit of a line. We were told the wait would be for forty minutes and we were totally fine with waiting! However, after 40 minutes, we went back up and the server looked genuinely confused by us. They told us to wait another 15 minutes. After 15 minutes, everyone who came in after us had already been sat and were eating their food. We asked again and they seated us right away. I'm glad I got a good server, but the hostesses need some organizational training. It was an absolute mess... read more

I had superb service at Red Lobster today with Joshua C being my server. He was actually great and Zack helped out as well. Love these guys. Keep up the good work. ~peace, Cathy P. The location is 195 E Hospitality Lane, San Bernardino. 12/19/24 read more

Always have decent portions of food that is great tasting!!! They deliver quickly too!!!

We went to Red Lobster to celebrate the 22nd anniversary of our first date. I ordered the steak dinner and my hubby got the shrimp trio with Red Dragon shrimp which my hubby says that they need to keep it on their menu. Now let's talk about service. Our server was Suzie. She was wonderful. Kept our beverage filled without us even asking. Always made sure we had everything we needed. And always gave us more of those yummy biscuits when we asked. read more

Red Lobster - My hubby with his 3 shrimp combo. - Seafood Near Me - San Bernardino, California

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Oldy but a goodie!!! Best biscuits around!!! Nice friendly staff. Location is busy but it works!!! Very clean and well kept location!