Came here looking to try out a shoe I saw online. Glad that it was there as indicated in the…read morewebsite. Store is clean and well organized.

I was about to leave the store empty handed after an unsuccessful search for the work shoes I…read morewanted when a store associate pointed me in the right direction. Thanks to Melissa, I found the most comfortable pair of non-slip shoes I've ever worn. It really means a lot to me because I work on my feet constantly and have a lot of discomfort from my previous pair of shoes. My days of being tortured by uncomfortable shoes are over thanks to Melissa.

From a Marshall Field/Nordstrom's Family…read more Von Maur beats them both. Customer Service and Care are their specialty. Had a return/exchange in the Shoe Department. The Lady that helped me could not have been nicer or worked harder. This is my favorite store. Go see for yourself

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

Many visits here, but my first review. I don't think I've ever bought something here. I always try…read morethough. The store is small (mall store), and their men's section is tiny. It seems like they never rotate their stock.

I buy shoes like my parents always bought cars: practical, sturdy, inexpensive, wear them until…read morethey fall apart. My last pair of $20 Target sandals just looked bad. They lasted a crazy long time given their cost, but after four years they had weird toe prints and scuff marks and ... I needed new sandals. Basic, heeled, strappy black sandals to wear to work and suchlike. Enter: the mall. I started with JC Penney. They had some cute stuff, but most of it was the wrong size or just didn't fit well. Onward. I wandered through a few other stores. Nothing grabbed me. Sorry, Payless, sorry, Naturalizer. Famous Footwear. Hmm. Several options. The staff was friendly and low-pressure as I stood in the middle of the aisle shoving shoes on my feet and walking around. Finally, I hit the jackpot: right size, right color, easy to buckle, fairly comfortable, no obvious blister-inducing rubbing... And, on sale. Score. (Actually, I think this place is always having a sale, but hey, it makes you feel better, right?) Plus I got a coupon good for later in June ... hey, my husband's gonna need new shoes by then! I'm sure I'll continue to shoe-shop-around, but Famous Footwear is definitely landing on the list of places to stop.

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great deals and nice selections on shoes, clothing and other accessories for the whole family…read more Different sales each week. Easy to maneuver throughout the store. Very clean and organized. Alant and Bryan were very helpful and provide great customer service. Both team members made my return transitions quick and easy. Hopefully, this location can continue to keep up the 5 Star Review.

I have a room collection in my house where I collect shoes. Last time I saw my friend wearing Nike…read moreshoes. It was so cool and pretty. I asked her where she bought it and she gave me this location. It was far from my place so I asked my brother if he could drive me there. At first he declined it but when I said I would treat him with one pair of shoes he happily agreed. He also loves shoes. He has a lot more shoes than mine. We came here this morning. And I'm glad that we are only here since I hate crowded places. Some staff assisted us. I found shoes that my friend was wearing. I purchased it. While my brother took so long to choose a pair of shoes. I'm glad that he found one. I highly recommend this place to you.

I ordered some shoes online during a sale. They didn't fit correctly. This wasn't too surprising,…read moresince different shoe companies are sized differently. So I took the pair here. In about ten minutes, Brian had checked the fit, found a pair that fit properly, processed all the paperwork, and had a new pair on its way to my house. Friendly, professional, and efficient.

The location on this place is great from the perspective that you do not have to walk into a mall…read more Just drive up to the parking lot and walk right in. I bought my first pair of AEs last Sunday and only time will tell if it was worth spending twice as much as compared to a pair of Rockports. But you are definitely paying for higher quality, along with the fact that they are made in the USA. So when you factor in US costs for manufacturing, the prices make sense. I am not a high roller and the AE employee did not make me feel out of place which is a plus. I recommend coming in with a list (refer to AE website) of the models you would like to try as they will not have every model in stock. All in all, it was good experience.

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

I gave it a one star just because the manager was friendly and helpful! Otherwise, it will be all…read moreZERO. Don't expect to be treated nicely like at Nordstrom or Nordstrom Rack. Their stuff might be from Nordstrom, but the staff's rudeness is way beyond. After an hour of searching for the vow renewal dress, I finally found "the one", but the worst part was there was no tag. One of their policies is no tag, no sale, but I thought it should be a simple fix. The fitting room staff said the process of getting a new tag could take a day or two, which might not be the case at other retailers. Normally, it would take just a minute or two, even at stores like Savers or Goodwill. She also refused to call the manager to meet me, saying there was no point because the manager would go through the same process anyway. She suggested I wander around to find him. I decided to walk away toward the front store and stopped to ask two young staff working in the pants and shoes sections to call the manager for me. They said they couldn't find the manager nearby, so they called another staff member to call him. Finally, I was able to speak with Alex, the manager. I was on the verge of tears because I was upset and stressed. This store is like a thrift store--if you don't get the item that day, you might not find it again because they don't have the same inventory as a retail store. As I mentioned, it took me over an hour to find this dress. I explained the situation to Alex, including how much time I spent, the importance of finally finding the one dress that you and your spouse love, the stress of potentially losing it and not being able to find it again if I had to wait a day to come back--especially since they have no hold policy. I was crying while talking to him, and he said he would see what he could do and walked to the back office. While waiting for the manager, I overheard giggling and mocking sounds from the two young staff I had asked for help earlier. When I turned around, they stopped but still giggled in my direction. I caught one of them pretending to cry. I approached them and took this as a teaching/ learning opportunity. I asked if they were making fun of me, and they denied it. Then I told them I saw that they mocked me crying. One girl said she asked her friend if I was crying, and her friend said yes--that's all. I told them that wasn't right because I had seen it happen quickly enough. As a teacher, I explained that that's not very nice, and they shouldn't do that to anyone because it's unkind and mean. I also told them that I believe the world should be about treating people with respect and kindness, which is one of the most important things these days. I spoke to them respectfully and calmly, without causing a scene, since they already looked embarrassed. The other staff members stepped in and asked what happened, so I explained. They moved the two young staff to different sections. However, none of them apologized. Alex returned and was able to put the tag on without any issues. He then quickly walked away, so I didn't get a chance to express my concerns. But at that moment, I was just so happy to have my dress that I chose to walk away from the stressful situation instead of letting it ruin my day. Lastly, the cashiers--maybe they're having a bad day--none of them smiled or greeted me. When I asked questions, they just brushed me off. I've never written such a long review before, but I hope the company or someone higher up sees this so they can improve the store environment and customer experience. In a world where you can be anything, be kind! That's all. P.S. Would I go back again? Maybe, because there are so many good finds with great value there. But I might have to wait a while because of what I just experienced.

This store is one of the best shoes stores I've been. The service was excellent, you don't have…read morepeople hounding to make a sale. When you walk in they have very great and reasonable selections for shoes new and certified pre owned. If your a shoe collector I highly recommend checking them out. You won't be disappointed at all.

Ordered a supreme fitted cap from Jeff, thru snap. Here it is 2wks later n I still haven't…read morereceived. I've mssgd him, erik n Ayman multiple times n know one responds. I know their extremely busy during the holidays n go thru alot of inventory. But if u can't get the item to a payed customer n won't respond, says alot about their customer service. BUYER BEWARE, u may never get the item u payed for

I'm sure the Skechers Corporation couldn't care less, but I just bought my last pair because the…read morequality has deteriorated over the years. Let me say that I had Skechers shoes for many years without any negative issues. On January 7, 2026 I bought 2 pairs of Slip Ins at a Skecher Outlet in Downers Grove, IL. Because of the winter weather and snow, I didn't wear either of them for a couple weeks. So, I am guessing that I wore only 1 pair maybe 6 times, and mostly indoors. I noticed that on the front of one shoe the black color on the trim was peeling off. So, today, February 18, 2026, I brought them to the same location I bought them thinking they would honor a replacement because it was only 6 weeks since they were purchased. I was told "sorry, but that is a case of normal wear". Normal wear for several weeks, mostly indoors? My years old Skecher shoes never peeled once and are still going strong after years of wear. So, obviously the more popular a company gets, the less quality goes in and the price goes up. Beware of buying from an Outlet store, even if they tell you that there is no difference in the quality between a main store and an Outlet store. Update on 3-3-2026 - So, this is how Skechers investigates any issues you may have with your shoe purchase. As opposed to having a store manager investigate the situation, I was told to send both shoes to their investigation department in California. Of course the packaging and shipping fees are on the customer. Don't forget the tracking number they will need. Once they receive the shoes, one of two things will happen. If after the investigation they believe there is an issue with their workmanship, they will send a replacement. If the style is no longer available, you can pick one of equal value or they will select one for you. If they believe that it is normal wear (in my case after only 6 weeks and only several times wearing them), they will NOT return the shoes. So, you are not only out of a pair of shoes, you are out over $80.00 which is what was paid for the shoes. What a racket and I wonder how many people will take the chance, especially when the store manager already told me it is normal wear. Because of the ridiculous investigation method, I went from 2 stars down to 1 ... but it should be none.

Unfortunately, Skechers no longer carries the shoe my companion has been wearing for years, which…read morewas particular my comfortable for them. After a couple of tries ordering new shoes online without success, it seemed best to go in person to return the second pair of shoes and try on shoes at the store in hopes of getting new shoes that would work without all the back-and-forth. The employees were friendly. Luckily, there weren't many other people in the store at the time we were there. One employee was especially helpful; I was here with someone with mobility issues and the employee was able to identify some types of shoes that might work well, in particular pointing out that some of the shoes we had been looking at might not be comfortable to wear or get into because of the design of the particular shoe and instead pulling some better options. It worked out because we left the store with three pairs of shoes, and he's already remarked on how much more comfortable they are and it's easier than he'd expected to get into the shoes. Very much appreciated the customer service here and the attention we were given.