I believe that the people who gave five stars, did so right after the job was done. My apartment complex still uses them (I cannot figure out why) and in the three years I have lived here, we are scheduling for the third time to have it re-done. After about 5-6 months, it just cracks and peels. This last time, it started peeling at the drain. I was hoping I caught it in time, dried it well under the crack (showered at a friends for two days and used a hair dryer to evaporate any possible moisture) and used a marine silicone to seal it. Did not work and it just cracked in other places. read more

RedRock Resurfacing - Peeling and cracking tub - General Contractors Near Me

My apartment management hired them to do my bathtub after I moved in and they did a really great job! I did end up staying in a hotel that night, but I have an elderly cat so I didn't want to take a chance with the fumes. However, when I came back later that same day after they were done, I could tell that the apartment was ventilated well as there was on a minor chemical smell left over. They also did a great job sealing off the area as there was minimal dust that I needed to clean off when I returned home. The tub looks beautiful! read more

Can't say anything about value for money (apt complex paid for it), but the quality of the service was far below subpar. The guys' estimated arrival was between 8am-11am, but they didn't show up until 1pm - which was more than inconvenient, considering I WFH and had planned my meetings around their "window of arrival." I gave them pretty clear instructions on what needed to be covered & protected (and had even done some of the prework for them). I left the apartment to give them the space they needed & for safety reasons, but when I got back I found... 1. My oven was left in the middle of my living room. 2. There were ZERO ventilation efforts made on their part (no windows were open, and they didn't even bother to turn the oven vent fan), so it was an absolute chemical fume hazard zone. (Ended up opening all windows and doors myself and leaving for another 4 hours...That 35° apartment I came home to at the end of the night sure was welcoming! *EYEROLL*) 3. They removed the curtains I had hung in place to protect my food and other items I'd stashed in the adjoining walk-in pantry (which doesn't have a door) to protect them, so everything was coated in a thick dust - and I had to toss quite a few items in the bin for fear of toxic contimation. 4. Not only did I have to throw food away, I ended up being up until 3am cleaning all of the dust and residue that permeated throughout the apartment. 5. There was zero communication or instruction provided on how long I needed to allow the newly resurfaced countertops to fully dry/set...so I just ended up not touching them for the first 24 hours (which is obviously super convenient when it's your kitchen AND bathroom). 6. And to top it off, this morning I woke up with shortness of breath/inability to take a deep breath, and it's been persistent all day... So, in short, if you're in seattle -1/10 - DO NOT RECOMMEND. [Giving them 1 point because the counters look decent enough (though there are definitely some gaps between the backsplash lip and the wall that they didn't caulk), and because the coordination was handled by building mgmt, so there's room for poor communication across parties in there.] read more

RedRock Resurfacing - Oven left in my living room... - General Contractors Near Me

It's been six months since my review and the tub resurfacing is cracking and coming up more and more each day. They blamed the first three times on me. Because I am disabled, they said the surface came up the previous times because I used a suction cup Matt so I wouldn't fall. They offered to apply a nonslip sursace for an additional charge. Way to treat your disabled customers. Since the last resurfacing, I've left out the matt at the risk of injury. Here we are, six months later and the resurfacing has gone bad yet again in an area of the shower that I NEVER step on. Why these folks remain in business is a mystery to me. All I can do is put the word out so that no one else wastes their hard earned money on this company. read more

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My apartment complex hired this company to do my tub resurfacing (second time in a year). In my camera feed I can see they checked apartment for pets, hung plastic to contain the mess, and didn't go into any other parts of the unit. Very professional beginning. They basically coated my entire shower and tub with coating. They left some grout missing, and all my fixtures out. There's dust all over my bathroom and some coating on my ceiling/walls. My water had to be shut off, which I didn't know about before this evening. Left bathroom fan on (which barely works, but they wouldn't know that) but nothing else. I could see they did have some window/door open while working. Don't think the coating will stay long since I can see where it's already textured and bubbling. Probably from a combination of poor application and water leaking from the wall. Overall, the best service we've had here. (But that's not saying much). Most issues are due to apartment manager/building. Good but not great. read more

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I work at a apartment community and have had the pleasure of working with Heather O. at the main office with scheduling apartments. We have 486 units, so we have a high volume of requests for resurfacing tubs & counter tops etc. I have nothing but great things to say about Heather. She is always professional, courteous, and very personable. Anytime I had a request, she was able to get it taken care of right away and was always fast with email correspondence. Working with many contractors in my business I must say I highly recommend RedRock for your resurfacing needs. In addition their technicians they send out do an amazing job. They always properly clean and prep surfaces, in addition they use long last materials. Overall I give them 5 stars, 10 if I am able to hack the system. RedRock will continue to keep my business as long as they have employees like Heather around! read more

Anyone who works at an apartment community can tell you that one of the most difficult aspects can be finding good, reliable vendors willing to work with you on scheduling mishaps and any other curveballs the residents throw your way. My experience with RRR has been nothing short of fantastic. Teresa, our representative, has been a delight to work with. She is an asset to our community as she has continued to go above and beyond to satisfy our residents needs. I hope to continue working with her in the future. read more

This is the best company to go with for resurfacing any countertop, bathtub or enclosure and they have brought on more services for your needs. Chris sets up my service dates and he always makes sure his guys are doing a great job. read more

I manage several apartment complexes and Redrock was hired to resurface 13 bathroom tubs in one of my buildings earlier this year. So far they have had to come back and redo 3 tubs. The tubs starting cracking and peeling and tenants had to wait way too long for the job to be repaired. They also dropped the ball on rescheduling, so we had to inform the upset tenants that the repair would be delayed again. read more

Component Concepts, Inc. (CCI) located in Everett, WA just had Redrock Resurfacing complete a restriping project on both of our parking lots yesterday 9/27/16. They did a fabulous job for a fair price. It's unusual these days to find a company that actually does what they say without nickel & diming you to death. I highly recommend these guys! It's also unusual for me to write a review because I'm finding myself always wanting to write bad reviews but could never find the time because there's so many bad reviews to be written. I found the time to commend Redrock. Nice guys to boot. Mark Potensky President CCI read more

I am very unhappy with the unprofessional service that I received for a simple resurface of a bathtub. They provided me with their strict 18 point guidelines prior to the appointment and I abided by all of them. The guidelines for the bathroom never specified that they would be moving furniture in my apartment for some reason they moved my dining room table and when they put it back smashed my work briefcase between the dining room table damaging the leather and in addition they left my wet bath mat on top of the wood dining room table for some strange reason instead of leaving it on the ground outside the bathroom. Also when I returned 8 hrs later to find they did not take the proper steps to ventilate the apartment after doing the work. I left the ceiling fan on before I left and a window cracked hoping that they would open another window when I returned however the ceiling fan was now turned off and not a single window was even opened or cracked also a fan in the bathroom was turned off that could have been exhausting the air through the external vent the entire eight hours I was gone I'm not sure what incompetent people would not leave the fan on in the bathroom to ventilate the toxic smell after doing work, obviously they have no consideration for their customers health! Also when I returned they did not remove the plastic in the bathtub area and did not remove any of the paper from the towel bars took me almost 20 minutes to remove all the debris and vacuum the carpets from the mess they left in the apartment. This is NOT acceptable and NOT professional to damage a leather briefcase that was not even in the bathroom either. And the worst part of the entire thing is that there are three large air bubbles in the resurfacing work that they completed meaning that the air bubbles will pop over time and they will have to come back and do the work and recharge for the same exact service they did not complete thoroughly the first time. Obviously this company does not care about other people's personal property or does not use commonsense I would not recommend using this resurfacing company in the future! read more

My home is about 25 years old and had the original formica countertops. Still in great shape but so tired of the 80's color. Redrock came in and in 6 hours brought my kitchen into the present. It was an amazing transformation. Faster and less expensive than changing out the countertops. Very professional team. Showed up exactly on time. When they left the kitchen and bath were completely cleaned of any mess. Now I'm looking around my house for other areas they can update. Could not be more pleased with the entire experience. read more

I had both my bathtub and kitchen counter tops done. It was awesome for the first two years and then both places started to chip and crack. I am in Spokane WA. when I called the office to have them honor the warranty they were out of business and apparently I am out of luck having them honor the warranty and do the repairs. I am now back to where I began with a bathtub in need of resurfacing and kitchen counter tops that need replacing. $900.00 wasted. read more