I, Tamiko Grandison, am, no longer pleased with REED BUICK GMC Dealership! The vehicle that was purchased from said Dealership had issues that caused frequent visits that seemed NOT fixable by the CERTIFIED automotive technician currently employed by said Dealership. I was sent away with a continuation of an oil leak, and a noise that I was told comes with a vehicle being "old" with high mileage, the vehicle is a 2019 Chevy Equinox with 144K mileage, as a woman with extended warranty coverage on this vehicle deemed targeted because the said Dealership would receive payment fixed or NOT so that is what I believed occurred. I drove my vehicle to the nearest Valvoline that specializes in oil changes, whom showed me the oil leak was coming from the lower oil pan gasket, and the noise the vehicle had, NOTE had was the cause of the tensioner, which was replaced along with the serpentine belt, the gentlemen/mechanic, said easy fix. Done and done with REED BUICK GMC! read more

Excellent service department, I never had any issues or complaints about their service. Service manager Clint is professional and always helpful. I've purchased 2 vehicles from dealership and never had any issues and always received great service from oil changes to anything else. Thanks read more

DO NOT BELIEVE THE PRICES POSTED ON REED BUICK GMC'S WEBSITE. Went in to buy a vehicle and the price posted with rebates and incentives was not given. In addition, the trade in value given was $2000 less than published trade in value. Sales management will move numbers around to bamboozle you into thinking you're getting a great deal when you're not. This dealership will screw you over, and they don't care what you think. Nobody should ever be treated this poorly. If you like bloodbath deals, this is the place for you. These shysters will get you. Go elsewhere. read more

I had the unfortunate experience of being cut off by one of your drivers followed by several miles of road rage. You should really vet and train your employees better, particularly when driving company vehicles. read more

An individual dented the passenger rear door. I obtained the insurance information and the insurance company suggested I take my 2014 Jeep to Reed Collision Repair. What a beautiful job of repairing the door. Very responsive and I was given a rental car to use...If in need of auto repair, Reed Collision Repair, is the best. read more

They belittle woman and try to intimidate them. Stay far away from the dealerships and go to Carmax. Always do your research first, no matter where you go. read more

They did amazing on my car but when I picked it up there was wrappers, my sunglasses that were on my sun visor, vape pod and a black rod thing on my floor. Just wish they wouldn't have used my car as a personal trash can and treated my property with more respect. read more

Reed Buick GMC of Kansas City - The pod and black rod thing - Car Dealers Near Me - Kansas City, Missouri

My wife and I were trying to purchase a 2024 Nissan Pathfinder we found on the internet Saturday Jan 11,2025. We had recently totaled out our car and were waiting for a check from the insurance company. We put a $1000.00 down payment on the vehicle. The down payment was supposed to be refunded if the insurance money didn't get to us by Saturday Jan 18, 2025. This was all the time Reeds was willing to hold the vehicle for. On Monday Tyler called and said he was sending purchase agreements via email to us. My wife and I figured we would fill them out prior to going to Kansas as we live in MN. Tyler, who was the salesmen, called us up and told us his sales Manager was pushing him to get the paperwork filled out. I told him I didn't have the money yet and I wouldn't fill the paperwork out until I had. Wednesday, Jan 15 I called to let Tyler know that I had gotten the money a different way, I had gotten the money from a CD I cashed in forgoing the penalty for early with draw. I told him we would be down on Friday if my wife could get off work or the original time of Saturday. The Manager called at 5:30 P.M. and demanded we fill out the purchase agreement and send it in. I reminded him of the original agreement we had and that I had until Saturday. He demanded I fill out the paperwork again or he was going to take the $1000.00 saying it was nonrefundable. I reminded him of the agreement to purchase the vehicle had written on the bottom that it was refundable based on getting my insurance money. My wife also pointed out many of the errors in the paperwork dealing with warranties information that needed straightening out. We also brought up that they had sent loan docs which we weren't taking out a loan. We told him we would feel more comfortable sitting down and going through the paperwork The manager said if we weren't going to send in the paperwork, he sent us he was going to send us back the $1000.00 and hung up. So, we started looking that night for a vehicle and came across the vehicle on Autotrader. It was being sold for $3000.00 dollars more than our purchase price. I guess Reed started getting calls from all those folks in Californias wildfires and decided they could take advantage of them. read more

Do not buy from this dealership. I was told but didn't listen and found out the hard way that they can not be trusted. Sold me a vehicle with a blown motor and told me too bad. read more

Took my truck in for an oil change and a tire alignment February 8th. One month, and three thousand miles later I had a blow out on the highway, come to find out both my front tires had worn to the steel thread on the inside of the tire, the tires and truck had less than 20k miles on it. I took my truck back to the dealer so that they could fix the mistake and replace my tires, they refused and told me the alignment was fine when they left. This shows a lack of integrity and a lack of attention to detail. read more

Service department has done a phenomenal job the two times I have brought my 2013 Buick Encore there..... EXCEPT for this one HUGE problem I experienced when I picked up my vehicle. I usually take my vehicle to be serviced at Cable Dahmer Buick in South KC however I live up north, and I hit a pot hole and didn't want to drive 30 minutes highway in order to have my vehicle tire replaced. I decided to then do maintenance on my vehicle to include.... 1. New tire 2. Oil change 3. Spark Plugs replacement 4. Alignment 5. Fuel Injector and Induction Cleaning 6. Mount and Balance of the new tire My total came to 821.33 I was glad to pay the 821.33 on my brand new GMC BUICK credit card that I've been approved for that gives me 7x points every time I use it to lay for GMC parts at my GMC vehicle repair shop. On the way to pick up my vehicle (after services were performed) I was told that IF I used a credit card there would be a surcharge of 3.50 percent of the total charge.... HUH? If I use a debit card then there is no charge... HUH? So there is a credit card company hyping up getting this GMC credit card in order to get 7x points however I'm gonna pay for my 7x points with a surcharge of 28.75 on this 821.33 transaction to swipe my card ONCE? NO. NOT OK... NOT ACCEPTABLE. I could have paid my bill with my debit card however that completely negates the reason I wanted to use my GMC credit card to get my points. This is NOT ok and it is in my opinion THEFT. This is a multi million dollar car dealership that already charged me 200% mark up on servicing and NOW you want me to pay 28.75 to swipe my card in order for me to get 7x points that I got a credit card from GMC purposely for the reason of charging my vehicle maintenance on? I need a manager to contact me as soon as possible. misharobertsmusic@gmail.com As of now this is a thumbs down experience. AND I hope that it can be fixed immediately. read more

Dealing with this dealership was horrible! Chris Galvin is a sales rep and answers phones for Reed Automotive Buick at NW Prairie View Rd in Kansas City, MO. His personality is not welcoming, and he gave the impression he didn't want to help and was very sarcastic! He also tried to push me off to another sister dealership within the Reed automotive group, without getting any of the particulars I was looking for in a vehicle! It's salesmen like Chris that make buying a car very difficult if you're wanting to buy from a dealership. My father always said, "Life is a 90% attitude, and 10% skill" anyone can be taught different skill sets throughout life, but you have to maintain a positive attitude! Save your time, don't visit Reed automotive group! read more

This dealership, vy my experience will sell you a vehiicke regardless of them having proper ownership. If you pay cash for your purchase make sure you see the title first. BEWARE!!!!!!!!!!! read more

Honestly if I could give 0 starts I would. My family and I have taken multiple vehicles here to be worked on as well as bought vehicles from here over the years and have had no problems or complaints other than it is expensive but that is to be expected when you go to a dealership. However, I recently had a family member have their truck stolen while on their property that was to have work done on it at the Collision Center. The truck was stolen on a Sunday, which no one is there then, and it was not realized until later in the afternoon on Monday. So basically no one does a check on the vehicles every morning to make sure that they are all accounted for. While the dealership does have gates to the property they do not use them like they should and their security cameras could be better considering how much vehicles cost. The dealership is saying that they are not liable for it even though it happened while in their possession and they did not make any kind of offer to try to help the situation. Needless to say that my family members I will not be doing business with this dealership ever again. read more

Worst experience, my husband unfortunately wrecked his car at the end of june and had it sent here. At first they said it was gonna be Sept. 1st due to a part not coming in for awhile. My husband called around to different places and actually found the part for them so he wouldn't have to wait that long. So they got the part and it was only suppose to be a week and half or so until the car was finished. The day we were suppose to pick it up we never heard anything so he called up there to find out what had happen, turns out that they didn't realize they were still missing parts so they told us just a couple more days. To save you some time they have gone back on the date we were suppose to pick up the car numerous times bc they keep FORGETTING PARTS... im not sure how that happens. We are now three weeks still waiting and they are telling us fingers crossed next week. I don't understand how something can be so unorganized that they are forgetting to order all the car parts. And the fact they they just tell us oh maybe itll be ready the next day so we wait on our butts hoping to hear from them. I am 9 months pregnant and suppose to be delivering my child monday and we will still be down to one car. And instead of trying to enjoy this time with our first new born we have to stress about a car that was suppose to be done three weeks ago. I would never recommend this place to anyone since they seem so incompetent to get the job done. read more

I was very skeptical going to look at trading in my car because there is always the hard sell. I knew what I was looking for and what I was willing to spend. I was surprised by how nice and accommodating the salesman was and what questions we had he got answered quickly. We hadn't planned on financing with them but they made it hard not to with the rates they got. We had a great experience working with them! read more

I went to Reed Buick GMC and bought my new car 45 minutes and I was out the door the problem is they don't stand behind what they say they're going to do once you purchase your car from them don't expect a call back don't expect them to send you the paperwork that you have requested if you don't get your paperwork the day of your not going to get it it's been a month now almost and I still have yet to receive my paperwork for the tires that I bought for my car I had to pay for my own inspection because they didn't do it while it was there although they had two days to do it and they still have not reimbursed me the money for the inspection that's been over two weeks that I've been waiting for this and still no reply and no response 2 Stars if you're lucky read more

While unusual to leave a review about a dealership (because really, who likes a car dealership?!??), I feel compelled to given the outstanding customer service I've consistently received from their service department. In particular, Damon Shae has been amazingly friendly, thorough and helpful with the little (and big) issues I've had with our car, which is now a 10-year-old well-driven Nissan. On one occasion in particular, I needed to find a service station quickly, and one that knows Nissan cars especially well. I called ALL the other Nissan dealerships in the area, and each one told me that unless I had purchased my car from them they couldn't help me with what I needed and definitely couldn't get me onto their schedule for at least a week. The Randy Reed dealership was the only exception and not only solved my car's issues, but also gave me an appointment that SAME day! That's enough to encourage me to buy a car from them the next time we need to buy a car. And let me say again, I typically don't like car dealerships. At this point, aside from our family mechanic, I'd only take my car to these guys. They even wash my car every time I bring it in, whether they actually do anything with it or not! Gotta love that. read more

Get a second opinion on work they want to do. Charged for 5 hours of work which took less then half that time, didn't feel like disputing it. It was my fault for authorizing it. Service reps seem like salesmen, when they should be helpful. read more

I have been trying to get someone to call me back since August 2021. Multiple voicemails left, multiple calls no answer - it's almost like my number has been blocked, yet I've never even talked to anyone past the front desk. I had traded my 2020 GMC Terrain for a big vehicle due to having twins and needing a larger car. I bought from another dealership, which is why they are probably upset - regardless they should give me a refund for my GAP insurance that I've purchased through them when buying the Terrain. No one calls me back or answers. I could use this money as I am the only one working in my household. I've even reached out to GM and they said they can't do much. Very disappointed as this is not the treatment I received when I pitched my vehicle from them. Just sad that they don't want to do the right thing. read more

The service department was exceptional in helping plan and finish the repair on my 2015 GMC Sierra. They were attentive to my complaint and had the truck fixed quickly and provided a loaner truck for me to use. Very well done. Your service department is the best! This must be our 6th vehicle from Randy Reed and each time is a wonderful experience. If you are looking for a dealership who you can go back to over the years - this is the one! read more

I love our new SUV and the decision to buy a GMC Terrain Denali from always being a Ford supporter and to a GMC was a great choice! The service at Randy Reed was above and beyond then what we had ever expected and a special thank you to our salesman Andrew Reith , you did an awesome job! Mr. Reed you should be so proud of your Team! read more

If you want good quality service from the best Service Department Personal you will ever find make an appointment with Reed! I always enjoy getting a clean car back and a chocolate bar to enjoy on the way home. They have always serviced my car well and the courtesy I received was great. read more

Reed Buick GMC of Kansas City - Car Dealers Near Me - Kansas City, Missouri

I have a Buick Lacrosse from this dealership and have finally had enough with the service department. I purchased new tires last year and have the road hazard included along with other items in reference to tires. However, I had a situation on the highway last night with one of my tires. Ran over something in the road causing my tire to flatten and now I'm driving with the spare (donut tire). Called the dealership this morning to get in and get my tire replaced (with my road hazard) and I can't get in for a week and a half. I guess they think I should plan ahead for this type of unexpected experience. Can't believe I'm expected to drive my car for a week and a half with the small tire on it....don't think that would be safe. What good is buying road hazard if you actually have to take the tire someplace else to repair instead.... since the company you bought the tire from can't get you in. I have had multiple experience such as this in the last 4 years and will never buy a car from this dealership again due to the service department experiences. I just finally decided to do a review. Dianna S read more

Buying a new truck at Randy Reed was a great experience . Jeremy was up front with everything on the deal went very smooth . Thanks again to everyone @ Randy Reed read more

Hi Phil, Thank you for your email. I wanted to follow up with you to let you know about my experience last week at your dealership. I am sorry to share that my experience was not the 1st class experience you referenced in your email. A few weeks ago my co-worker purchased a 2018 Buick Encore from your location. He got such a great deal on this small SUV I gave a call to see if there might be another one available and was told that there was. I spoke with the same rep that sold my co-worker his SUV about it several times before bringing my wife to see the SUV. This was to be her car and I wanted her to drive it to make sure she would be happy with the size, since this was a much smaller SUV than she had originally wanted. After driving the Encore we were both very impressed with how it handled the road and how quiet it was. We decided to move forward with the purchase. Upon returning to the dealership after our drive, your rep took my wife's drivers licenses and our insurance information and made copies. We then began the paperwork process at which time he told me that he would give me the same deal he had given my co-worker, $17,496.50. I have attached his paperwork for your reference. We were very pleased with that. Since there would be some lag time while he put the paperwork together I took my wife to catch a flight she had for a business trip. Between the time I left at 3:50pm and the time I returned which would have been about 4:20 the price went up by almost $2000! When I walked in the door I was now met by a sales manager and the rep I had been working with, Willard Ah-Mu, he began to inform me that now all the rebates etc. were no longer available and he could not give me the price he not only quoted me on the phone, but confirmed to me and my wife just 30 min. earlier! Needless to say not only was I disappointed I was furious! I felt like I had been strung along and once my wife drove the care telling me it was $2000 higher just after he had told both my wife and I not 30 min prior that he would give me the same deal as my co-worker did NOT leave a 1st class good in my month, not only for this rep but for the dealership as a whole. I WALKED!! Phil, I work in sales. I've been in sales for over 30 years. I work with clients and customers that come in for a deal or come into my store when the deal may have moments before expired. It is not only our policy but it is with integrity that I go to bat for my customer with my management. And I get them that deal I had promised them. And if I am not authorized then I go to my management team on their behalf to ensure that the experience they have in my store and with me is one that will bring them, their friends and family back time and time again because they know I will treat them right and will be honest and up front with them. I did not feel like this was in-fact the case. A day later I was given a call to see how my experience was and I share with the young lady on the phone what happened. She asked that I not make any decisions for 48 hours and she would see what she could do. It wasn't 48 hours until I got a call from her telling me again there wasn't anything that could be done. And again this only validated my poor experience and the loss of a potential customer now and in the future. I am writing not only to tell you what a poor experience I had, but to also let you know this is how your customers are being treated with what you call your 1st class experience. This was nowhere near that! Regards, Bob Garnier 913-908-4262 read more

I went to Westfall for Service they identified both issues within 2 hours and repaired. Reed has excellent sales staff, excellent parts department but if you want your vehicle serviced right go to Westfall read more

My body work was done to an acceptable level but the shop did not keep me in the loop on their scheduling. That resulted in additional charges to me on my car rental and they even inferred it was my fault as I should have signed up for text messaging. Horrible attitude. Don't use them. read more

I would give the dealership negative stars if I could. I went to Reed Buick to buy a brand new 2019 Buick Encore. Once we got there and test drove the car and was ready to make a deal they kept raising the price. When I went to ask the sales manager for my keys back he kept arguing about giving them back to me and making a scene in front of the whole dealership. The experience I had here was terrible. I ended up at Brogden Buick GMC and purchased a brand new car and my experience there was amazing. read more

I called GReed GMC yesterday because I saw a new truck online that I was interested in. It ended up that the truck I called on was not available but there was an available truck coming in in about 3 weeks. Long story short, I agreed to purchase the truck. I sent all the necessary forms required back to the salesman, agreed to a purchase price plus fees, signed all documents, and gave them my credit card for a deposit. I spent all afternoon jumping through hoops and provided them with all of my personal information which they requested. This morning I received a call from the sales manager and he told me that because I lived 45 minutes from their dealership, I would have to pay an additional $5,000. I explained that we had agreed to numbers the previous day and they knew right from the beginning where I lived. Typical scum bag car dealer that shouldn't exist in this day and age. I have since contacted 2 other local dealers, both of which will allow me to order my new truck at MSRP. Do your research! There are much better options than to purchase through GReed GMC! read more

My experience here was beyond strange. Nice people, but they acted very disinterested in selling me a brand new SUV. I really appreciated their non-commissioned approach and had a pleasant experience with the test drive, but their new car sales manager David.. ???? gave me a crazy low offer for my trade and just had this "I don't care if you take it or leave it" attitude. I met with him, called and left him a message, then returned the next day and he had not a clue in the world who I was??!! No one followed up with me after the test drive and I mean never, so I went somewhere else. Their first trade offer was 4k above Randy Reed, so end of story. Their new car sales gets 1 star and service got 5 for the 3 average. read more

Worst experience. Shopped online for the vehicle, made appointment via the website, verified $12,000.00 incentives with the internet manager. Went that same evening, drove the car, decided to purchase. Then I was advised that the incentives were gone, and I could purchase for $10,000 more! Today, I see the incentives online are different, but there are still $10,463 in incentives that I was not offered last night. What a huge scam! read more

After working with Jamal in Saint Joseph for months and then finally purchasing a vehicle with Fred and Steve in Kansas City, I can honestly say that I was blown away by how I was treated. Since they don't work on commission, I didn't have to worry that I was wasting anyone's time. Over the course of five months, I was kept informed about deals that fit the parameters of what I was looking for. I had a ton of questions on buying a car (my first time) and they spent as much time needed. I was given an amazing value on my trade in, not to mention the awesome oil changes for life - even if I only get it done four times a year, that's at least $120 a year of savings! I seriously felt important and valued here, and I will continue to be a loyal consumer here. read more

So I just finished with the purchase of a 2005 Honda Accord from this place. Their sales staff is non-commissioned, and it shows in the quality and comfort of the car buying experience! I would strongly recommend this dealership, weather your looking to buy used or new! Enough said! read more

Randy Reed has been amazing for our family. They treat us great & are happy to help us through the process for anything we need. I only wish they still owned Nissan next door because since Fenton Nissan took over, service has been awful. And that's putting it kindly. I will continue to recommend RR GMC to all friends & family and I will continue to refer all friends & family to Hendrick Nissan. It's worth the drive. read more

The Team at Randy Reed is completely and totally focused on a positive customer experience. The strength of the team is defined by the weakest link, and there are no weak links. From the phone call to schedule my appointment, to the person who welcomed me, to the service manager who contracted my work, to the young man who dropped me off at the local mall, to the gentleman who picked me up when my repairs were done, to the service manager who took my payment, to the person who washed my car....not one weak link!!!! Even though I moved farther south since I started going to Randy Reed, I am happy to drive the 25 miles because I know I will be well taken care of read more

Great customer service. Appreciate the courtesy shuttle. But like every dealership or auto repair, they sense my lack of knowledge. Evidently my alignment issues could were $94 in addition to my $200 regular 75,000 mile maintenance needs. According to my husband, first bump I hit will knock it out. read more

Randy reed has had my 2016 GMC sierra all terrain for a month,thats two different appointments! They did the worst job on my truck, things that weren't wrong with it are now, the paint match is horrible! A brand new truck with overspray all over it. Tyler reed the so called general manager won't give me my money back on my deductable after he called begging me to give them a third try to get the repair right, and told me he would give my money back ,this is from a little deer hitting me, they have already had my truck just under a month! I had a 22 item punch list i wrote up on my truck to be fixed after they said they were done. Tyler reed is a poor excuse for a general manager and under qualified. thats proof of (if your family you have a job). save yourself a lot of stress and DONT DO BUSINESS with randy reed!! I have to take my truck somewhere else now to be fixed right because they don't stand by there work!!! A horrible and un professional place to do business!! They now have a black eye with my insurance company,and they deserve it!! read more

Great dealership. Service is great too. I have always have been treated honestly and respectfully.

This has been my best car buying experience yet. Friendly and helpful without the high pressure sales tactics. I was in and out of there within just a few hours and part of that was leaving to get a bite to eat while waiting on financing processing. It helps that I had already done my research and knew what I wanted. I worked with Mike Steffens who took care of everything. I will definitely recommend Mike and Randy Reed Buick GMC to my friends and family. read more