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    Recommended Reviews - REI

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    Exterior
    Michelle T.

    Up until this point, REI in Tustin was the closest location to our home. When they demolished Marshall's and stated that REI would be opening up in its place, I was surprised. It seemed like such a small location for a business that's usually quite large in size. Nevertheless, once construction began, we became excited to have an REI so close to home. REI is located in the city of Laguna Hills, just off of the 5 freeway. You can exit El Toro or Lake Forest and work your way down the windy street that runs parallel to the freeway. There is enough parking to accommodate customers who frequent the local businesses on the property. The exterior is similar to other REI locations with two axes serving as door handles on the front door. It seems like every REI has a similar layout, so if you're familiar with these stores, you'll know how to maneuver through with ease. REI is known for being pricey, but it's been my go to place for so many years. They have plenty of outdoor gear and supplies for novice to professional outdoorsmen. There's also a small section for pet gear so that you can take your four-legged friend along for the journey. The sales section is where you'll usually find the deepest discounts, so make sure that you check those racks because you could save a significant amount of money in the end. Speaking of saving money!!!! They have a rack near the door with slightly used items. They have been returned by customers and have been used one or two times. These items are discounted and you can find some good bargains. The only caveat to this is that you must be a member to purchase any of these items. You pay a one time fee and then you'll enjoy the perks that REI has to offer. Also, they have their annual sale which is referred to as a "garage sale". That is when you'll find the deepest discounts. This is when the lines are the longest! Be prepared to wait in line for a while!!!! It's easier to just to make your purchases online and have them delivered to your doorstep. One thing that I love about this store is their incredible return policy. If you've had the item for a while and it falls apart, they'll take it back. You'll be able to exchange it for something else or you'll be given store credit. It's insane! One time, my snow boots fell apart and I brought them back a couple of years later. They actually gave me store credit for them since they were gently worn. It was easy for me because I'm a member and they could see the purchase history. This is one reason why I recommend becoming a member. The perks are amazing! Members can also look forward to that annual dividend check if you spend some serious money during the previous year! As you purchase full price items, they tally up your total for the year. They send you a check for 10% of your annual spending and you can apply that toward the purchase of any items within the store. REI is the perfect store to find gear for your outdoor adventures. It can be overwhelming at times, but it's worth your while to check it out. You never know what you'll find when you're in the store.

    Bay M.

    South county's best kept secret. What a treat to finally have an REI within a 5 minute drive from home. Adding this now to my list of post work strolls especially since it shares the same center as Trader Joes. Had the pleasure of joining the opening weekend festivities and it was a lot of fun. Tons of swag freebies from many vendors. Great selection of gear - camping, biking, hiking, climbing... you name it. Love the open space lay out. Not as much shoe selection & variety yet as the Tustin store but it is enough. Haven't seen the winter sports section just yet, but hoping they'll have it for this season. Lifetime membership for $30 ($20 many many years ago when I got it). Gives you 20% off full price items a few times a year. Makes for easy returns if products don't work out within the year of purchase. I love that they have exclusive REI Laguna Hills merch (really nice stickers & a tote bag) for purchase, of course. Welcome to the neighborhood REI. Happy to have you here.

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    2 years ago

    People were raving about this place I was not impressed. The prices were high and they didn't have a good selection of stuff

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    Fantastic REI. Everyone was so helpful and they have a great selection. Love my new Osprey camelback.

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    3 years ago

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    Page 2 of 2

    Ask the Community - REI

    Review Highlights - REI

    The personalized service from Tamoosh these past few trips left us eager to come back.

    Mentioned in 2 reviews

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    OC Bike Garage

    OC Bike Garage

    4.8
    (366 reviews)
    2.1 mi
    $

    Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

    Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

    Photos
    OC Bike Garage
    Work Rental Stations
    Work Rental Stations
    Kelly Crean & Cory Clayton, Owners. Happy to serve you!

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    Kelly Crean & Cory Clayton, Owners. Happy to serve you!
    Beyond Bikes

    Beyond Bikes

    5.0
    (12 reviews)
    3.5 mi

    They offer cerainty in your purchase experience…read more Beyond Bikes is a high end shop for electric bikes. The store is lined with the latest electric bikes: Monday motorbike and Motiv. The store is one of the elite distributors in Orange County. The owner is considering offering customers the opportunity to rent bikes in case you don't know what you want and want to ride it before you own it. That is the best part about the store. If you think you want an electronic bike here is where you can touch and ride them to be certain how it feels when you arr on it. Atmosphere: 4 stars. Place is a little crowded with bikes but it is clean. Service: 5 star. Management is very knowledgeable about the bikes and rules around them. Value: 5 stars. If I had bought one last year I could sell it used for what I paid it. With inflation it is cheaper to buy now. Quality: 5 star. he bikes top quality These two wheeled vehicles can get up to 28 mph and cover a distance of 40 miles depending on the road and if one is going up hill. If the store has one shortcoming it is that it sells out of its best bikes. They do, however, take pre-orders. They also do custom orders and alterations. I believe repairs as well. The owner, Andrew, is an electrical engineer and quite knowledgeable about the wiring and power supply. His wife is a lawyer, so his clear on the laws and freedoms about riding them in bike lanes and such. They can be recharged with a ordinary wall outlet. They have the potential to save a great deal of gasoline by using them for local errands and grocery shopping. The shop is clean and has some excellent sodas.

    What a wonderful bike shop!!! I was looking for a mountain bike but living in this hilly area in…read morethe summertime, I started considering an e-bike for the uphill assist. Andrew was so extremely helpful and friendly! I've never touched an e-bike til I came here and he showed me the ropes! After a test ride, I was hooked and placed an order for my first e-bike. They will also assemble it for you and I'm so thankful for that because I hate assembling things LOL. Can't wait til it arrives! If you're looking for an e-bike I highly recommend this shop. Clean and wonderful little shop and customer service is really the best I've received from any bike/sports shop. Ask for Andrew the shop owner if you can!

    Photos
    Beyond Bikes
    Beyond Bikes
    The helmet.

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    The helmet.
    Synaptic Cycles

    Synaptic Cycles

    4.8
    (278 reviews)
    9.8 mi
    $$

    Relaxing experience buying from Synaptic, especially because we weren't that well-versed in the…read moredetails of eBikes. Shaun was knowledgeable, answered our questions, and importantly, did not pressure us in any way. He helped me select the best bike for me. I'm on the petite side about 5'3" and some frames were a bit large for me so he showed us the Lectric XP-4 Step -Through. Perfect bike for me and Laguna's hills. It also folds!!!! He also had the company ship us the parts that weren't in the store but came with the bike. Ex. Top Tube bag etc. They do have other brands besides Lectric. I tried the Aventure, great bike but a bit too tall for me:) Overall, highly recommend this bike shop! Easy parking in front and you can grab a coffee nearby afterwords.

    Shawn was awesome. We were camping at Doheny State Beach campground for my birthday. My Husband…read moretook me to this bike store and bought me a new Lectric EBike. Shawn ordered us the bike in my color that I wanted and the next day we came and picked it up and rode it back to the campsite. Excellent bike and excellent customer service. Would've gave five stars except for our bike was missing its mirrors and saddlebags, which Shawn said he would ship to us when they came in. When that didn't happen even after two attempts made via email and telephone calls. We just decided to make the drive down here and pick them up. We live 2 hours away ‍

    Photos
    They will be renting golf cars soon!
    They will be renting golf cars soon!
    Bike after being drug by my car
    Bike after being drug by my car
    Synaptic Cycles

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    Trek Bicycle Tustin

    Trek Bicycle Tustin

    4.8
    (259 reviews)
    11.7 mi
    $$

    A Thank You to Trek Bike…read more I want to share how much I appreciate the care and integrity Trek bike has shown with my Parlee bike. From the moment I brought my bike in, it was clear these folks actually know what they're doing--and more importantly, they respect their customers enough to be straight with them. What stood out most is how transparent they were. No upsells, no unnecessary work pitched just to pad the bill. They took time to understand what my bike needed and gave me honest advice. That kind of straightforwardness is rare and it made a real difference in how much I trust them. But here's what really impressed me: they caught a factory recall on my Shimano crank power meter and offered to replace it without charging me a dime. Most shops would've either missed it or found a way to bill me for the service. Not Trek. They went out of their way to make sure I was taken care of, no cost to me. That's the kind of thing that tells you a lot about a business. Special thanks to Caleb--he was instrumental in taking care of my bike and making sure everything was handled right. Bryce was equally knowledgeable and friendly throughout the process too. The whole team is genuinely skilled and personable. It makes the whole experience easier--you're not second-guessing whether they understand what they're talking about. You just know they do. I'm grateful to have a shop I can trust with my bike, and people like Caleb and Bryce who actually care about doing the work right. Trek bike has earned my confidence, and I won't hesitate to bring them my business again.

    Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

    Photos
    So much more beautiful in the sunlight than the pictures on the Trek website show.
    So much more beautiful in the sunlight than the pictures on the Trek website show.
    Fixed tube and brakes
    Fixed tube and brakes
    My Dream Bike!

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    My Dream Bike!

    REI - bikes - Updated August 2026

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