Terrible service here and misinformation given. Management mainly The manager Brad needs to do a better job training his staff. I drove 30 minutes to this location to return Vuori because they are listed as the retailer. It was given as a gift so I don't know where they were purchased but this is the nearest retailer to me. When I called I was told over the phone that I could bring the clothing back in for credit. I even said I didn't have a receipt but knew the brand was carried here. The young lady told me specifically that it was fine but could not get cash back. I was fine with that. Fast forward I go all the way down there and was told by an employee and a manager that wasn't the case. People call to save time and gas and these incompetent and poorly trained management and store staff have zero knowledge of their own policies. Don't waste your time coming here go to Bass Pro Shops. Better service prices and some integrity. read more

I just want to say, I've been a big fan of REI for over a decade. They have a decent selection and the staff are very cordial, but their recent policy of NO BAGS has got me a little peeved! I'm sorry, but if I'm spends hundreds of dollars on equipment I want the option of at least purchasing a bag. Today I visited Bass Pro Shop instead of REI because they still offer bags for my purchases. Thank you Bass Pro Shop for putting the customer ahead of your political agenda. read more

This REI and their management is trash. They train their employees to not accept returns within the 1 year return policy. I've had that experience several times here. But then I take my return item to a different store and it is happily returned with no questions asked. These positive reviews must be fake. read more

Had to come return a jacket that my husband got for me, and couldn't find the right size and color of the one I wanted. We spoke with the gentleman at the front desk and he refunded our purchase and ordered the correct one to be sent to our home. What I found helpful was that he knew a lot of information about the jacket that really made a difference to me in my choice. He informed me about the environmental awareness the company bases it's business off of, and some of the interesting facts that I'm sure I'd never know if I hadn't come in and made this exchange. I wish I remembered his name, if I go back and see him again I will be happy to make a quick update with his mention. Nice to have employees know their stuff and the products they sell! read more

*this is just a review for the bike shop* Brought my road bike here because other bike shops are weeks packed. Initially, I was just coming to get my front and rear derailleurs tuned (since my bike is pretty much brand new, just needed some adjustments) but I opted for the tune up package which includes derailleur adjustments, bike clean, etc. (might as well). When I got my bike back, I was already skeptical because they said they had to replace my cables (which were still new at this point), which added to the cost. I thought I'd test it for a quick ride in the parking lot before I left. Long and behold, my rear derailleur would not shift all the way and had a jumpy chain. I was very disappointed because I thought they would have the standards to run through each gear and make sure it works before handing it back to the customer. It seems like they rushed the job and didn't even check. Took it back into the store and they made some adjustments that made shifting work again (still some chain rub and chain jump, but it works). Also, bike clean was not thourough at all. There are still dirt spots scattered throughout the bike. Summary: if I want my bike to work quickly, I'll take it here. If I want my bike to work perfectly, i'd rather opt to take it to a legitimate bike shop (which I will in the future. Lesson learned). Love ya, REI but for my other recreation needs. Not for my cycling needs. read more

REI - Some dirt spots underneath the frame. - Bikes Near Me - Rancho Cucamonga, California

Just went to REI on Wednesday to pick up some hiking boots (since it's one of the only things other than eating that I can do right now during this quarantine ). The process for curbside pickup was very easy and seamless. After you purchase online you'll receive a separate email letting you know that your order is ready (It took 1 day for me to receive the email). Curbside hours are 10am - 6pm. The email you receive explains how the transaction will happen. REI is helping keep us safe by minimizing contact for pick up. When you arrive you'll click on "I'm here!" and a team member will come out with your order. As they come out you'll raise your ID to the window and the employee will verify your order. It is placed on a sterilized cart and you can grab it yourself. Very safe and minimal contact ! Plus they have a great sale. Peep the boots I landed !!! read more

REI - Merrell Hiking Boots - Bikes Near Me - Rancho Cucamonga, California

First of all the guy with the reviews saying you're going to pay full MSRP price is right BUT only if you buy at a REI store. If you go online to REI they have a REI Outlet section with GREAT deals with a lot of stuff half off. So, that being said here is my review for this outlet: I ordered a rear bike like flasher for my gravel/road bike. They had a Bonetrager rear light (Phase one) for only $15.00. Amazon is selling them for 45.00 so ya know....I ordered for a drive up from the Ontario store. No issue ordering online, drove 20 miles to pick it up and used it last night on a short little 7 mile ride. For drive up they have many spaces in front of the store. You park like Target and then hit the button on the App saying you're there. After three of four minutes she came out and gave it to me after checking ID. So other than an over crowded strip mall (common for the crap hole known as RANCHO COO COO MUNGA!!!) I say order online and go pick it up. the line to get in was over ten deep, it's been hot out and they looked pissy having to wait. I can't give a review of the inside of the store but REI employees are usually smart and know their individual gear. PS I bought $129.00 Shimano SPD cripples shoes for $79.00 on the REI outlet and they're great! I looked after I bought them and EVERYONE else has the same shoes for the $129.00 so go look in REI.com under sales and the REI Outlet part of the site. Good stuff at a discount for sure and I've been using it for years. Good Bonetrager Phase one light FYI. For only $15.00 it has back and side view and is very bright, works great from at least 1/4 mile away and I'm good with that. read more

If you can get your gear elsewhere. They do not stand by their products. Look at other sporting goods stores first if you want a fair price.

Best place to get outdoors equipment or anything for that matter. Who doesn't like REI

Love this location, have spent thousands in the last two months here on my business trips and family visits. Wendell was a tremendous help this time and helped me pick out the perfect dometic freezer/refrigerated chest. Unfortunately it wasn't in store but he went above and beyond and brought me a unit to examine from the back that was currently being used by the store for employees. It was exactly what I wanted and I went ahead and ordered at the front desk for ship to home. Wendell was courteous, helpful and patient. Don't care for the price of around 1200.00, but it is what it is and I needed it for an upcoming overlanding trip. Thank you Wendell. read more

Lots of choices. The service is very helpful. Prices tend to be a little higher but products are good

This has been one of my stores for 30 years. I have been to this location a few times but not recently, until two days ago. There and we had the pleasure of meeting Abby. She was very knowledgeable and gave us very good information. I used to go backpacking, and it was nice to have a refresher course on the new equipment. She also was very complementary of my teenage son, which he very much appreciate it. The cashier was also very nice. We will see everyone on Friday! read more

Jett was great! He was very helpful in the footwear section. He helped us find shoes that would be good for our daily life. He really is a great asset to the store. The store it self is also great with lots of items at great prices that really are worth their value. read more

Really expensive but we were able to find what we needed like hiking pants and head gear. Hiking pants was about $100 and headgear was about $30. They have hand sanitizer, free masks, and a line just in case it was over limited capacity. They have fitting rooms open. The workers were really helpful. 3-4 employees asked me if I needed help with anything. 20% off for $20 membership. They have clearance items in the front left like hydroflasks, headgear, and clothes. Stuff in the store that stood out to me included the bikes, books, dehydrated food etc read more

Epic REI Our experience was amazing! Trish was the best! She helped my husband with his two purchases. Trish is very knowledgeable with all the products and merchandise. Trish helped me with multiple purchases every time I came in. She remembered what I bought And helped me find other great shorts. Trish takes pride in her work and the store. You can see, hear and know she loves her job! We got to meet Weldon the store manager yesterday and I must say Weldon, your team really takes pride in their job, the store, and taking care of your customers! I recommend this store and all the team members for REI Rancho Cucamonga. read more

Came in on a Saturday morning close to opening time and to my surprise, there wasn't a line! The staff member at the door directed guests on where to go depending on what they needed. Inside the store, there were physical distancing stickers on the floor, the shoe section had a one way in and out flow, the staff were helpful and physically distanced themselves even when assisting guests, and they cleaned the pay pad with a new cotton ball with sanitizer after each guest! I felt very safe and was very impressed by their safety measures in place!! read more

Great service / help in the Shoe Dept and in Outwear clothing. Their selection seemed limited, since I guess alot of people were buying for trips. - So there weren't that many styles for waterproof jackets, pants, nor did they have too many options for my style - I had to settle for Petite pants but had to return them since the length was too short for me Thank goodness for their 1 year 100% satisfaction guaranteed policy. read more

Just got my tubeless tires done on my EMTB by Mario, bike technician... Mario was very professional, friendly, and did great work... go find Mario in the bike area... He was cool... read more

REI - New tubeless tires installed by Mario... thanx Mario...!!! - Bikes Near Me - Rancho Cucamonga, California

Carlos does not pass the vibe check. I went in for some returns and to buy more gear for upcoming trip. floor staff was incredible as always except when i went to do the returns i was met with Carlos who was extremely judgmental and even threatened t membership be cancelled if i did too many returns - EXCEPT - ive done returns here before with zero issues. the other staff always encouraged me to try out their products w the then option to return if i was not satisfied so what the heck?? i just left after the return bc i was so turned off by the experience. felt bad for the sweet lady that helped me with the camping chairs and tables as well as the rumpl blanket. she was awesome! didnt end up purchasing more this trip bc carlos just straight ups sucks. ill go to a different location where i wont be criminally side eyed by the staff. read more

Olivia helped guide me through the process to get my bike ready for this season. She measured my car hitch and gave me tips on what's best for my situation! Thanks REI and Olivia! Excellent customer service! read more

REI - Trek bicycle - Bikes Near Me - Rancho Cucamonga, California

I attended my first members only clearance sale which are held semi monthly to quarterly at each location. The sale takes place before store hours and there are some significant savings. I arrived before 7:00 am and there was a large line just to get colored wristbands. The four different color wristbands are for 15 minutes of shopping and the groups are randomly chosen. As long as you receive a wristband you really don't have to arrive early. The sale for members started at 7:45 and lasted until 9:20 for members. I ended up in the third group but still scored on Merrell hiking boots, sandals, and hiking shorts. You'll find just about everything from kayaks, bikes, clothing, backpacks, lots of shoes, tents and plenty of additional outdoor paraphernalia. This sale was for members only and if you partiscipate they'll charge you the one time life time fee at register but the sale was open to the public after 9:30 am. See you at the next clearance sale! read more

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Helpful staff and a variety of options for footwear and women's active pants, which I was shopping for. There were also some gently used items there when I shopped at decent prices. Will definitely shop there again. I bought some of the REI cargo pants-- they are so comfy. read more

Came here on a Sunday afternoon to look at snowboarding gear. I'm in the market to buy snowboarding boots, so I wanted to try on different brands of boots to make sure they fit me if I were to purchase online. The sales associate was super helpful and very easy to talk to. He was an older fellow, very knowledgeable in snowboarding. He answered all my questions and gave me a lot of helpful tips on how the boots should feel. What I appreciated the most was that he took his time to help me. I was honest with him that I wasn't ready to purchase, yet he was still there and helped me try on different pairs of boots. He even helped me out with looking at boards too. This REI gets 5 stars from me just because of this sales associate. Thank you so much for your help! read more

I called twice and was transferred to the shoe department. Both times I waited 5 minutes and no one picked up the phone. I called a 3rd time and asked for the manager. I was put on hold again, then the manager finally answered. I asked if they had hiking shoes in my size and she said no. I was surprised by this so I went to their store website and they had shoes in my size listed. I have had positive experiences with them in the past, but clearly they are having serious organizational problems now. Do they actually have shoes in my size? Who knows? They sure don't. read more

When your spending $500.00 in shoes and the sales person is acting as though they'd rather be elsewhere and not engaging...its not a good experience. Chad...it would be a good idea to look for a different job where it looks like you don't like your job! Most REI employees are helpful and eager to help... read more

The bike service department is super helpful. Every time I've come here it's service right away and friendly. Best shop !!!

Tried to come in and look at some outdoor shoes. Unbelievably RUDE and inappropriate staff working the shoe area today. Several guests, not just me, audibly complaining about him and trying to get the Manager to do something about the employees behavior. Manager decided to defend him instead. Completely unacceptable! When you have multiple guests complaining about the exact same thing regarding the exact same employee, maybe you should listen and do something about it. Will not be coming back, and I would encourage others to look elsewhere as well. read more

Shoe dept review Came on a Monday around 5pm during their anniversary sale. No line to enter or no line for check out compared to when I went on Friday around 1pm the check out line wrapped all the way to the back of the store. Came in for trail runners, did my online research beforehand of which shoes to try on. You stand outside the shoe area until an associate assists you to avoid overcrowding in the shoe area & they have 6 numbered chairs for guests. All employees wore masks. They take their COVID precautions throughout the store pretty serious so I felt good Ron in the shoe dept assisted me in bring out my sizes and off I went with my new trail runners. He was very patient, and great in helping me read more

My first time here so I looked around and I was pleasantly surprised by the variety of things they had in stock. Everyone here was very kind and helpful. I didn't feel like nuisance or never got any attitude from the employees. Made me feel really comfortable shopping here, looking around at the gear, clothes, and trying stuff on. Sean was super cool and kind. The other customers were also very pleasant. Overall great shopping experience and I'm glad I came and became a member. I appreciate good customer service and this team definitely delivered it. Will definitely come here for all my outdoors needs. I can't speak on the customer service on the shoe department, since I didn't really go to that area, however. read more

I came in yesterday to have my sister fitted for a new back pack. Lauren helped us get set up. She was super friendly and did a great job. This is the second backpack I have bought from them and have nothing but good things to say. Great store, they really do make it worth the trip in. Thanks to Lauren and REI I am looking forward to coming back. read more

My favorite store, the service is very good, I bought one of my favorite water bottle (Hydro flask). read more

REI - Bikes Near Me - Rancho Cucamonga, California

Awesome store. Staff remembered our conversations from one visit to the next. They're always very friendly and helpful in finding whatever I'm looking for. Karen and Lloyd helped me find the only pair of Altras in store that were my size. Great store read more

I but 3 pairs shoes for gifts to my friends then them told me 2pairs is someone used,the button is dirty.and I can't find my puch history on line read more

I LOVE REI. I have been a member for 27 years. REI employees share your passion for the outdoors, and customer service is phenomenal. Pros - REI memership is $20. That membership is a one time fee and is good for life. - Membership is optional but gives you 10% back annually on full priced items, discounts on services and special coupons throughout the year - Outstanding customer service and return policy - They cater to so many sports and other outdoor activities, such as camping - Employees also participate in your activities, so they know the activity requirements and gear very well Cons - Wish there were more locations. You might have to drive a little further, but it's worth it - REI doesn't price match, but as a member, you do get a 10% annual dividend on full price items Can't say enough good things about REI! Rancho is a great location, and employees treat you like a friend. read more

REI - Adventure begins here - Bikes Near Me - Rancho Cucamonga, California

The employees on the floor were fine, 90% of them friendly. The cashier was not. She was ok when I first went up to pay, but when she tried to tell me about membership and I said no thank you, her attitude changed. She was short and rude. She also didn't give me a bag for my items, yet I saw multiple people get a bag for their small and big items. It wasn't a big deal, but passive aggressiveness doesn't scream good customer service. And I definitely am not one to think the customer is always right, but employees like her can definitely be wrong. First and last time at that location. read more

This REI is a pretty good place. It caters to all forms of outdoor activities. As a hiker I have purchased shoes, packs, and some other items here. read more

People here are very friendly as always. I like how the location (no matter what city) is always the same quality of service. I don't know who handles the recruiting for the store workers, but they deserve a gold star. read more

Went in there today and the people there wasn't that much help. Went in there looking for a bike and not much to choose from. I definitely recommend going to a bicycle shop and not there. read more

This place is the Nordstrom of outdoor sports. They carry top of the line gear for camping, shoes and outdoor clothing. Yes, the prices can seem somewhat high, but do you really want cheap gear when you are hiking, camping, etc? I'm going to say "no". They do run the occasional sale and they send out coupons to members, so that takes a bit of the sting away from the prices. Their customers also seem to be really enthusiastic. My last visit there to buy shoes, I struck up a conversation with another customer, and he offered some recommendations for me, which seemed to carry a little more weight than if it came from a salesperson. read more

I went in to exchange a pair of boots, I didn't know what to expect or if I would be able to. Trisha helped me out consistently throughout my visit and was so nice and had great customer service. She went above and beyond to make sure I was taken care of. I also was extraordinary impressed with Joanne in the footwear department, she walked me through the different boot options and helped me with the many questions I had. Her product knowledge and general hiking knowledge was very useful and she gave me a bunch of tips and tricks that will come in handy on the trail. There was another gentleman that helped me, maybe nick I don't remember his name but he was also great. Overall I'm never disappointed when I come into this store, the customer service is amazing every time. Give these people some raises! read more