Tess is amazing! very cute place with great service, music and coffee and tea on offer. she did an…read moreawesome job on my way overgrown roots.

Heather has a better understanding of my type of hair, which is so satisfying, much better than my…read moreother stylist. It seemed like all she had to do was tweak my cut here and there. But it looks so much better and I really appreciate her. Thanks Heather.

This was my first actual appointment with Jade, although I had already gone in for a consultation…read morebeforehand--and that consultation alone already made a strong impression and helped me feel comfortable trusting her with my hair. During the consultation, Jade took her time in a way that immediately stood out. She didn't rush through anything or treat it like a quick overview. Instead, she really listened to what I wanted, asked thoughtful questions, and carefully looked at my hair's current condition and history. What I appreciated most was how honest she was while still being kind--she didn't just tell me what I wanted to hear, she explained what would actually work best for my hair in terms of color results, maintenance, and overall health. She walked me through different possibilities and made sure I understood the reasoning behind her recommendations. By the end of that consultation, I already felt like she had a clear, personalized plan for me, which made me feel confident going into the actual appointment. When I came in for the service, Jade picked up right where we left off. She revisited everything we discussed during the consultation and made sure we were still aligned before starting. I really appreciated that she didn't assume anything--she checked in with me, confirmed the details, and made me feel involved in the process from the very beginning. Throughout the appointment, she was extremely communicative in a calm, natural way. She explained each step as she went--whether she was applying color, adjusting tones, sectioning, or cutting--and always made sure I understood what she was doing and why. It made the entire experience feel very transparent and reassuring. Instead of sitting in silence wondering what was happening, I felt included and informed the whole time. Her attention to detail was one of the most impressive parts. She didn't rush at any stage, even when it took extra time to refine things. With the haircut, she carefully shaped and rechecked sections to make sure everything flowed properly and suited my face shape. With the color, she was very intentional about tone balance and blending, making sure it looked natural, even, and well-integrated rather than patchy or overdone. Even after the main work was done, she continued making small refinements--adjusting little details that most people might not notice but that make a big difference in the final result. What made the experience feel even more special was the way Jade carries herself with genuine warmth. Even though this was my first full appointment with her, she made the environment feel very comfortable and welcoming. It never felt clinical or transactional--it felt personal in a really natural way, like she genuinely cared about how I felt during the process and how I would feel leaving. And at the end of the appointment, when everything was finished and I was fully styled, she gave me a hug. It wasn't rushed or awkward--it felt very genuine and kind, like a small but meaningful moment of connection after the service. That hug honestly made the whole experience feel even more personal and memorable. It gave a sense of warmth and care that went beyond just doing my hair well--it felt like she truly values the people she works with. Leaving the salon, I felt really happy with my hair, but also genuinely taken care of as a person. Even though this was just my first appointment, it already felt like I had found someone I could trust long-term with my hair. Jade combines technical skill, communication, attention to detail, and genuine kindness in a way that made the entire experience stand out.

I walked past this salon today and was reminded of one of the most unprofessional salon experiences…read moreI've ever had. A couple of years ago, a female stylist insisted that I stand while she cut my hair. I'm a 5'5" woman, and no hairstylist has ever asked me to stand for a haircut. The salon chair was adjustable, but instead of raising the chair, she insisted that I remain standing. For a salon that charges premium prices, this was completely unacceptable, unprofessional, and disrespectful. I never went back.

Love this salon!! Been going here the last 4 years since I moved to Reno for college. Such friendly…read morestaff and a cute aesthetic. great quality haircuts with everyone I've gone to. I recently saw Kendal for partial blonding and a haircut and she did AMAZING! As a natural redhead I was a little nervous to add blonde highlights but she listened to what I wanted and looked at all my inspiration photos to bring my hair dreams to life. I would recommend Kendal for anyone looking for a good hair dresser!

Just a quick trip for a trim today. Sasha is my girl and I…read morelove chatting with her and my hair always feels great after she works her magic! I added on a steam conditioning treatment today and it felt great!

Time for an update, I can't believe it was way back in 2014 when I posted my initial review! Still…read morethe one and only barber shop for me, going on 11 years now. I've never found the same personal touch anywhere I've gone in the past, and even when my go-to Mari isn't available, I've still gotten a great haircut from other staff. If you're looking for something different from the generic mass-market haircuts, somewhere you can go and feel comfortable (and leave looking better than you did when you came in), I'd strongly recommend giving BJ's a shot.

The lady who cut my hair was very nice, and the cut she gave me is excellent. The problem is that…read moreit's not the haircut I wanted. I showed her three different pictures of me and pointed to the length in the front, telling her that I wanted it "this long." Then while looking in the mirror, I pointed to below my jawline and specifically said "I want the length in the front to touch my chin. I want to keep it long. Maybe trim off a fraction of an inch to get rid of any dead ends, but don't cut it short." She agreed and said she would keep it long. What she ended up doing was cutting off THREE INCHES from the front. Now instead of touching my chin, the length of the front only goes to my cheekbone. I look like a guy. When my husband came home he said, "Hello, sir, have you seen my wife?" Fail. It's going to take like six months for my hair to grow back. She did a great job on the back, but the front is a total, absolute disappointment. When I look in the mirror I feel really, really sad. I don't look like me, I look like a dude... and that is not my vibe.

I am consistently impressed and amazed by Rachel. She is not only incredibly sweet and patient but…read morealso extremely detailed in the work she does. I am SO grateful to have found her!! HIGHLY HIGHLY RECOMMEND Rachel if you are looking for an exceptional hairstylist!!! Wish I could give her 100 stars, she is beyond worth it!!!

HIGHLY RECCOMEND!! I cannot say enough amazing things about this salon and these two hair stylists-…read moreBrittany and Kayla. I came in same day after going to a different salon the day before, where my hair unfortantley didn't turn out as I expected. I was stressed and honestly nervous to trust someone else with my hair especially being blonde & having handtied extensions... but the second I sat in their chair, they were comforting, reassuring, and so kind. They took the time to really listen, walk me through the entire process, and explain exactly what they were doing to get my hair where I wanted it to be. Brittany did my highlights & Kayla did my sew in extensions & they both put aside time to work together and figure out the best color match for me. Their energy is friendly, easy to talk to, and instantly puts you at ease. You can tell they genuinely care about their clients and their confidence. They also kept in mind the integrity of my hair and keeping it healthy which was really important to me. I left feeling so much better about my hair and the whole experience. They made me feel safe, understood, and taken care of. If you need stylists who goes above and beyond these are your people! Can not say enough good things about this salon! Absolutely outstanding and amazing energy.

Just came back with a very nice haircut! I scheduled it with…read moreMindy. Thoughtful, professional, a real treat! Highly recommend!

Always a wonderful experience. From the welcoming front desk to Wyatt!…read more Treated special & they make everyone feel like family

Lex was my stylist today and to sum up: IT'S THE MAGIC OF THE PROFESSIONAL STYLIST!! I called…read moreyesterday and got in today for a cut and highlights. Amazing. Lex is meticulous which I really appreciate. Since I moved to Reno 6 years ago I have had some truly slam-bam-thank-you-mam 15 minute haircuts. I have thin fine hair and I know it can be done quickly but I love knowing a stylist is looking at my hair and treating me and hearing what I want. I SO wish I could post a pic of my new 'do but have not been able to take a pic that does not include my old fat face which is a not good recommendation for anyone. She did not make me look or feel like an old lady -thanks for that- but still gave me a great color and trim. If you are looking for color expertise and careful consultations and advice, THIS is the place.

Alix is an amazing stylist! They are a great listener--despite me showing lots of different ideas,…read moreAlix quickly figured out what I wanted. On top of that, they even managed to fix what my 3-year-old "helped" me do to my hair while I was cutting his. I left feeling so much better, and I'll definitely be back!

Totally changed my experience. Thank you! On time. Great…read morecut and conversation. Great!

Hailey is an amazing stylist! She is friendly and attentive to detail and knows how to mow your…read morefeeling great after the service!