I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Blue Whale is now owned by a different company and is based in Batavia. Since I had a good…read moreexperience in the past, I called with an issue over the weekend to be sure I could get in line for Monday. After hearing nothing into the early afternoon on Monday, I called the office. The reception person said she would have a tech call me. An hour+ later, I had heard nothing back, and since it was getting late in the day I called again. Apparently the staff was on a "big job" with no idea of how long it could take. She wanted to push me off til the next day; I declined (this was why I called ahead!) She said, "I already waived the $100 emergency fee"...what emergency? It's not like my place was flooding, and when I called I didn't say, "I need a plumber in an hour" or something. It's apparently because "they wouldn't be in the area." I finally had her cancel the appointment. The new parent company is A&P Grease Trapping, and the Blue Whale number is now answered "A&P," which was confusing until I looked it up. But I do not recommend this plumber any longer; the scheduling and customer care needs a lot of work with this new arrangement.

Made an emergency call due to a leaky dishwasher supply valve, requiring the water to the house…read morehaving to be turned off, on a Friday evening. Carl called within an hour, and arrived within 40 minutes. He made quick work of replacing the valve, while being diligent to wear shoe protectors while inside the house, and removing them every time he stepped out. Carl was very pleasant and knowledgeable. And I know the big question, the price was very reasonable for an after hours callout!!

I appreciate their honesty…read more We had two other companies evaluate our air conditioner. There were three possible issues: a bad capacitor, a bad motor, or the need for a completely new unit. We suspected it might be the capacitor, but the first technician pushed for a new motor. The second technician didn't mention the capacitor or the motor and instead recommended replacing the entire unit for $9,000. Aquaduct diagnosed the problem as a faulty capacitor and replaced it. If we truly needed a new air conditioner, that would have been fine. Our current unit is 15 years old, and we understand that it might have been time. But what we wanted was an honest assessment, and that's exactly what Aquaduct provided. I highly recommend Aquaduct!

We had an extremely poor experience with Aquaduct Plumbing after they installed our water heater…read more The installation was not done correctly (dielectric union, flue and drain pan) and corrosion developed at the dielectric union within a few years. This issue was pointed out to their technician during a service visit, & we followed up by email with photos clearly showing the corrosion. They claimed it was not their fault and since it is outside the labor warranty they wouldn't take care of it. When the issue recently worsened and we asked them to stand behind their installation, they pointed to an expired labor warranty and then stopped responding to our emails entirely. A water heater installation should last far longer than this without corrosion at the fittings, and a reputable plumbing company should take responsibility when a clear installation issue is identified, regardless of elapsed time. Unfortunately that was not our experience with Aquaduct Plumbing. Now I have a 4 year old water heater that will likely need fully replaced because of this piece that is almost fully corroded. DO NOT RECOMMEND!

Jan 16 2024 - Reached out to Kevin after hours, evening, and he promptly responded with scheduled…read moretime next morning. Arrived on time & completely prepared to redress kitchen sink drain issue. Expertly identified blockage (40' downstream of sink drain) along with an icing issue upstream of block. Brought in specialty tools/equipment to quickly melt ice & breakdown blockage. Saved thousands of $$$$'s in mitigating frozen pipes without further loss. Saved hours by quickly identifying causes and multiple solutions. Answered all concerns, followed up both points & locations of issues & gave us assurance & confidence 100% fixed. Thanks KPS!

We called around and got a few quotes for a water heater. Kevin was very helpful and answered all…read moreof our questions and got us in the next day. Service wast fast and amazing customer service. Kevin and Josh did an outstanding job and we will definitely be using them again for all of our plumbing needs. They gave us the best service at a great price. I highly recommend using them for your plumbing needs!

So this plumbing company came out to my property look at work and said they found the problem. So I…read moreagreed to let them fix the problem. To turning around and have leaking coming down the same pipe long story short before they touch that one pipe they should have Investigated the whole problem. And after getting more plumbers out. Realize they rip my off for 600 dollar.

Called H.Mechanical a few days ago because my toilet wouldn't flush. I tried unclogging it myself,…read morebut it didn't work. Gave them a call and a young lady answered the phone and was very nice and professional. They were available that same day, but chose to have them come out today because i knew i would be at home.My appointment was between 7:30-8:30 am and Dereck arrived at around 8am. He was nice, professional and efficient. Come to find out, i had an eyebrow shaper stuck in my toilet, so all i could do was laugh. They travel all throughout the city, unlike most plumbing companies I've come in contact with...and they're black owned, which is a plus for me. Will be calling them to replace my faucet soon and if any other issues come up in my condo. This will now be my go to plumbing company! :) Thanks Dereck!!

Mike is an amazing plumber! Despite having found him at the poopiest of times (literally), we feel…read morelucky to have found him. Recently our basement flooded with water when there was a gigantic super cell storm. Mike came to help very quickly after we reached out to him, despite being swamped with tons of other similar complaints. He quickly addressed a huge range of issues ranging from cleaning and cameraing our sewer line to closing our stack drain, fixing our flooded out water heater, helping us with our boiler and radiators (which suddenly weren't working just as it started to get cold out), and more. Mike's honest and fair. He tells you what really needs fixing, what can wait, and is able to think creatively about solutions to save money/maximize value. It feels great knowing we have an honest contractor rooting for us instead of trying to squeeze us. In a sea of overpromising, overpriced plumbers, Mike stands out above the rest. 5 star work and service for sure!

I am writing this review to tell you how wonderful Hydro Tech is. Last year Mike did some work for…read moreme which I also provided a review. This review is for the work they did for my Mom. I believe in good service and when I receive it, I always tell/refer others. My Mom's kitchen water pressure was very low. She called her home warranty company who sent out a technician. That's a story in it self. Anyway, I told her about Mike. I called Mike on a Thursday for her and asked if he provided service to her area. He said he would contact her to discuss her plumbing issue. Well Mike and his team went to my Mom's house that Saturday and were able to resolve her water pressure issue! Talk about efficient, professional and just an all around good business....Hydro Tech it! If you need a reliable plumber, contact Mike. Mike, thanks for resolving my Mom's plumbing issue. Job well done!!!

I don't know where to begin on how great these guys were! If I could give a higher rating I…read morewould...Had a hot mess of plumbing happen with the upstairs bathroom and toilet leaking into my downstairs bathroom.Got a quote they were able to start the work the next day. Got everything done in 1 day and it was Alot of work to complete. I can't say enough about how great all if the guys were,experienced.As a woman home owner it was such a great experience to deal with a group of plumbers that explained everything throughly and did not talk down to me or try to sell me something I didn't need...That was super important to me and these guys took great care of my home and will be hiring them for future projects

I hate to leave a bad review, especially for a local business, but I've given TJM Sewer & Plumbing…read moreplenty of time to fix things to no avail. On December 26, I paid a $125 estimate fee and was quoted $4,500 to replace a pump and tank and redo plumbing. I was told the $125 would be credited if we moved forward. When the work was done, they determined the tank did not need to be replaced, yet I was still charged the full $4,500 and the estimate fee was not deducted. Shortly after installation, the pump was not functioning properly. When I asked them to return to fix it, they attempted to sell me a whole-house filtration system instead of addressing the issue. I declined. They later blamed our problems on an issue with the well and claimed they could not fix it. I hired a well contractor who resolved the problem in 30 minutes without touching the well, leading me to believe there was never an issue with the well. I requested an itemized invoice, which did not align with the work performed. Based on labor and materials, the job appears significantly overpriced (almost double). I formally requested a partial refund on January 12 and followed up multiple times, most recently on February 6, and have received no response. I am incredibly disappointed with the lack of response and professionalism. I've also since been informed that they were never even licensed to have done the work they performed. I am sharing my experience in hopes that it can save someone else the headache and loss of money.

the weather has stalled the repair . however at this point I feel they do not have enough…read moreelectrians to offer a good service for a generator. My neighbor is monitoring my experience if they keep stalling me they will lose two possible accounts. My impression Too many services not enough professionals. The first time an electrician came out he did not have a pressure gage. My generator gave off a message rpm senesor not functioning. I will change my review if RPM ultimately sends an electrician and makes the repair. My neighbor.will also be informed. We both will then use RPM for yearly maintenance service.

The service is great and has kept 2 units working that includes going up on a roof in all weather;…read moreand cleaned filters that are often full of feathers from our 124 birds.