After ending up getting towed to a Tacoma mechanic's shop, had to rent a car. It was late afternoon…read moreon a Saturday.Not as easy as expected due to lack of availability. Ended up taking an uber to this location in Puyallup . When I got there I was informed that there would be a long wait to pick up the car. Lots of people came in right after me. The place was closing in 20 minutes. And they were severely understaffed. (this seems the case all too often, in the quest to use AI to depersonalize large businesses & optimize profit) The Staff on hand that day were truly amazing. Doing their best in a difficult work environment. Especially Rachel who was in car detail dept but took charge that afternoon.. She informed everyone of the long wait. Ran around like an athlete, checking out the vehicles. And yet dealing gracefully with disgruntled customers. This review has is 4 star vs the 5 due to the understaff issue. Enterprise has always been my go to for car rentals..I certainly hope they will figure out their staffing situation. It really puts undue stress on their employees.

Hudson was super helpful, made the swap and the rental fast and easy. (Even though I was dropping…read moreof at a different location than I originally thought) Enterprise is a good car rental place just like the other top names, it's because they hire people like Hudson that sets them apart from the rest and makes them a great car rental place. Also why I keep using enterprise for personal and business needs .

It is jam packed here today. They are backed up and running low on stock. The inside of the office…read moreneeds a good vacuuming. BUT there is a lady running this show and she is ON IT! I've never seen anything like it. Doing like 9 things at the same time. Dealing with clients and answering phones and running staff and making deals. Sandra Williams is a BOSS! She needs a raise! Give her a raise!

Terrible experience. They asked me to pick up my rental 2 hours early, then made me wait and gave…read moreme a damaged car. After returning it for a swap, I was downgraded to a different vehicle. When I returned the car on time (with photo proof and proper fuel), they later tried to charge me for gas and for returning it late. Only after I provided evidence did they fix the errors and refund my full deposit. Overall, it felt like they were trying to nickel-and-dime me. I won't rent from this location again.

I was parking for my nail appointment a couple doors down from Avis and one of their workers who…read moreclearly hasn't been bedded in a while due to terrible customer service came at me sideways because I parked in one of their spots. He said "can you read that parking spot? It's for Avis. The whole f***ing parking lot is empty." Okay, it was my mistake that I parked in that spot, I will admit to that, but he didn't have to be a d**k about it. You shouldn't be in customer service if you're gonna act like that.

Needed to rent a car for a work trip and the one option they had came complete with a punctured…read moretire. Made it 4 miles before it was flat.

Before renting here I was a little worried seeing the bad reviews and people getting charged with…read moreextra cleaning fees but from my personal experience and also this being my first time renting, it was a overall great experience the desk clerk wish I caught her name was super nice and informative and respectful. The car itself was really nice! the clerk had to initially had to vacuum it out real quick but I got there early so I wasn't complaining, the car was nice and smelt nice and performed great, though it was a bit pricey granted I'm 22 and had a underage fee that added 150 dollars to the total charge, 586 in total plus paying for gas when using the car it wasn't bad. Overall maybe it had horrible management before but now I'd say this place is a great place to rent from and always seem to have vehicles at the ready.

I originally picked up my vehicle from the Federal Way location, but I had to return it to one…read morecloser to me so I returned it at this location and I have had the worst week and I was already crying when I got there and Inez, the manager, helped me return the ca and showed me the most kindness. Her customer service was top tier and that really stood out to me because I am going thru a hard time and every bit of kindness is seen and appreciated.. I appreciated her willingness to do anything to help me out. And for that I will definitely be coming back to hertz for my next rental. The rental was brand new when I received it. I had no complaints!

I made a reservation online to pick up a truck the following day. When I arrived I was told that…read morethere was no truck available for me to rent. Three days later my account was charged $150 'no show' fee. When I contacted budget, they were unable to find my reservation or the charge from my account at all. My bank was unable to dispute the charge because these interactions went back-and-forth for so long too much time had lapsed. Basically I paid budget $150 for nothing and still had to pay to rent a truck elsewhere. Will not use budget again.

Reserved a truck online a week before I needed it only to be called the night before to be told…read morethey had no trucks. It wasn't the end of the world, I rented a U-Haul and was annoyed but whatever. I was then charged a $150 no show fee for a truck they didn't have because they never actually canceled my reservation, just called me and told me no trucks. The customer service for all of budget was great and I got my money back but the whole situation was ridiculous.

The customer service was amazing and I had a one off issue with my bumper, They didn't hesitate to…read moretroubleshoot the problem and take time to find a solution to get me back on the road.

My husband and I were impressed with the quality of service provide. Jill Frank was especially…read morehelpful, knowledgeable, and personable. They arranged our rental car as well.

If I could give zero stars I would... We have bought 2 ADA conversion vans from United Access. The…read morefirst was at the Redmond location and was a decent experience. The second was at the Sumner location and has been the worst... We will be taking future purchases to other vendors. Please do your research. These vehicles aren't something that anyone buys because they want to... it's absolutely a need. For my family, it's because of my son who is in a power wheelchair. This happens to be the only vehicle that all of my children are in at the same time. Safety is a massive priority for us but particularly for this vehicle. We bought a Toyota Sienna and by the time the first oil change was due... within 4 months and around 4000 miles, the brakes were metal on metal... the heat from this actually started to discolor and warp the rotors... For safety reasons, I had to replace both. I contacted United Access in hopes that they would acknowledge that this should not have happened and possibly make it right... they did not, I was met with invoices showing their third party had deemed everything "green". Maybe I don't know enough about brakes but it seems like a reach that the brakes and rotors went from "green" to needing both brakes and rotors replaced, pretty quickly... This was an expensive repair after just buying an expensive vehicle. It doesn't stop there though... I also made a service appointment because there was a crunching/grinding noise as the conversion ramp deployed and retracted... and the majority of the time, it wouldn't fully retract at all. Nothing like trying to either yank that in floor ramp out or push it back in while it's freezing or raining outside. I was concerned that something was stuck in the tracks and noted that to the service department. At the appointment, they started with their typical troubleshooting at the battery... fine, apparently that was from 2017. They were surprised to find the battery was so old... yet we had just bought this vehicle from them... I guess it was far enough in the "green" when they sold it to us that they also didn't think it warranted a replacement. I paid the $500 to replace that as well and was sent on my way. I had a feeling that wouldn't resolve the issue of the grinding/crunching. I was advised to come back if I continued to have the ramp issues... surprise surprise the ramp still had issues. I called to discuss again and was advised that there would potentially be a discount since it was a return visit for the same issue I had brought it in for the week before... We decided to take the floor off the van to find the noise ourselves... just to potentially save time for a tech troubleshooting... sure enough, the majority of the links that secure the cable for the ramp was crushed and the cable was beginning to be severed. I felt relieved to have found the sound. I took photos and sent them to the service department and put the floor back on. We did not repair it ourselves at the time because we were hopeful that the company would take care of us. Again, I was met with an explanation that they did in fact "fix" the issue and then sent me an invoice with an estimate for $1000ish... zero discount... zero accountability for not looking further into the issue while I was there the first time. Mind you, the first appointment was entire day off of work for me, an hour plus drive each way and the cost of gas. I know that used car dealerships have a bad rap and I should have expected this... but it feels so disheartening to be dealing with, especially when this particular dealership deals in vehicles that are meant for our elderly and/or disabled... they are our most vulnerable and it's clear that this company only cares about the dollar signs. Although they seem to be the biggest/most widely known in our area... there are other dealerships that deal in conversion vans... I would recommend going anywhere else... I know we will in the future.

If I could give zero stars I would!! Horrible customer service from Nick. Traveled 2 1/2 hrs to get…read morekneeling fixed on my mobility van, pd almost $600.00. Tried it before I left, it worked, got home would only randomly work. Called and was told "well it worked when you left".. Great thanks for nothing. Went to a custom audio shop in my local area, they found the problem in less than 5 min. Ended up being the back door relay switch, a $30 part.

Easy experience friendly staff. Showed up needed a car within five minutes. I had it. It was clean…read moreand everything was perfect.

DO NOT RECOMMEND. I rented a car here for my girlfriend 2 weeks in a row so she could get back and…read moreforth to work while we were shopping for a new car(her old car died). The first week everything was fine, I booked online and was charged exactly what I paid when I booked. The second week I booked online again and everything seemed to be fine. Two days later, when checking my bank account I realized I was charged an extra $64??? I went back this morning to get an explanation and the owner told me it was for an additional driver? I never drove the car either week, just paid for it. He stated that the previous weeks rental I was given a "freebie" on the additional driver. I told him that was confusing and he agreed, but did not refund me or offer me a credit. Overall a very confusing and poor experience particularly regarding one person paying for a rental for someone else to drive. I would've rented another car from them this weekend and possibly the next depending on how the car search goes, but I will now be going elsewhere. The owner was also not the most friendly guy I've met in a customer service orientated business. Be careful what you sign and read the fine print!

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.