Great experience! Mason was awesome and helped me thru the entire process getting the perfect…read morerental car and helped me returning the vehicle too. Will definitely be coming back when needed, thank you!!

My wife and a close family friend went to pick up their reserved van. They not only didn't have it…read morethere, but when they finally got it, the van was disgusting. It wasn't fueled. And the lady was very rude to my wife and our friend. Avoid this dump and go to another location.

Marco & Lauren helped me get into a reliable act after an accident highly recommended! Staff were…read moregreat & took good care of my family & I! Shout out to Mikayla at the gig harbor location also !

Really great experience all around. I recently had my car hit and my USAA insurance set up the…read morerental car. So easy to work with them and they called to verify my pick up time and had no issues when I changed the time and date for scheduling reasons. They picked my up to get my car and to turn it in. Fast friendly great service. The car was clean and serviced recently. No issues at all. I will use them again!

Needed a rental car and got it fast cheap and affordable thank you very much down there Crystal at…read moreBudget in Avis rental cars in Lakewood very helpful and knowledgeable about the whole process couldn't ask for a better experience

The service representative that was working today 5/20/24 at 2:30pm in the Lakewood, WA store was…read morevery unprofessional, unpleasant, & not helpful AT ALL. I asked her if Budget had a discount for military and the service rep said "only online", I asked her what a "mystery vehicle" was and she proceeded to tell me it was "whatever vehicle she picked for us". Upon arrival she informed us that the ONLY vehicle she had available for us to rent was a "Suburban". So I proceeded to ask the service rep if I pick "mystery vehicle" online and the only vehicle you have is this Suburban I'd get it for the mystery vehicle price correct? The service rep proceeded to argue with me telling me "No it is considered an L class vehicle therefore it's $780.00 for the 2 weeks or nothing at all" telling my husband and I that we can go to Enterprise right down the road. So after her nasty unpleasant attitude we came to enterprise in Lakewood and got a vehicle for 1 week for $330. So thank you for saving us money with your unprofessional ass. We will NEVER attempt Budget again. -We needed a vehicle for 2 weeks.

This is the 9321 South Tacoma Way location: I reserved a specific type of vehicle and it was not…read morethere. I thought that was the point of RESERVING a vehicle. Apparently, this was of no concern to the desk person. When I said the type of vehicle I expected (FULL size SUV) she said they don't have one (but I RESERVED one and had confirmation of the reservation!) She then, more or less, said take it or leave it when she gave me keys to a Dodge Hornet (NOT a nice vehicle and not what I needed- it's a COMPACT SUV). No apologies, no "Oops!- we made a mistake" - just "here is what you get if you want it". I will stick with Enterprise from now on. Half of what I needed to move had to be left behind so now another trip will be needed and another rental and the time involved. Extremely disappointed.

This applies to the location at 9321 s tacoma wy in lakewood washington. I had an issue with a car…read moreI had rented at the airport. The local branch is supposed to take care of these problems. Instead I was told I would have to take the car back to the airport (an hour away). The car was causing my wife physical problems and she couldn't ride in it. The local staff didn't care. The supervisor was called by the clerk and refused to speak to me about it. And I am a "preferred Member" because I rent so often from Avis and spend so much money with them. I called Customer Service and they told me the local branch is supposed to handle these problems. Apparently Avis doesn't believe in customer service. Especially this branch. The supervisor there should be told to find another line of work. Beware if you deal with this branch, unless you want to be disrespected and insulted by the staff.

Easy experience friendly staff. Showed up needed a car within five minutes. I had it. It was clean…read moreand everything was perfect.

DO NOT RECOMMEND. I rented a car here for my girlfriend 2 weeks in a row so she could get back and…read moreforth to work while we were shopping for a new car(her old car died). The first week everything was fine, I booked online and was charged exactly what I paid when I booked. The second week I booked online again and everything seemed to be fine. Two days later, when checking my bank account I realized I was charged an extra $64??? I went back this morning to get an explanation and the owner told me it was for an additional driver? I never drove the car either week, just paid for it. He stated that the previous weeks rental I was given a "freebie" on the additional driver. I told him that was confusing and he agreed, but did not refund me or offer me a credit. Overall a very confusing and poor experience particularly regarding one person paying for a rental for someone else to drive. I would've rented another car from them this weekend and possibly the next depending on how the car search goes, but I will now be going elsewhere. The owner was also not the most friendly guy I've met in a customer service orientated business. Be careful what you sign and read the fine print!

I only rented a car for a few days (thank god), but every step of the process was made easier when…read morethey *were* involved - which is hard to say. While many of us just want to do as much of it ourselves as possible, just to get it over with, this was a pleasant change to actually have customer service that ROCKS! Every phone call I had with them was nothing but accommodating & professional (the girls up front quite the same). Even while training new employees, they were both thorough and considerate. In terms of high quality service, Carlos & the rest of the team really did go above & beyond. The best part is, it really didn't take a whole lot extra. Thank you guys for such a smooth transition!

I arrived at the Tacoma Enterprise location to pick up my reserved vehicle and was informed upon…read morearrival that no cars were available. I did not receive any advance notice of this issue. Fortunately, Enterprise Customer Service was extremely helpful and understanding, especially given that my daughter and I were suddenly without a vehicle. The representative arranged for a rental at the Lakewood location, and the Tacoma staff kindly provided transportation for us to get there. Up to that point, everyone I interacted with at Enterprise was professional and supportive. However, the situation changed once we arrived at the Lakewood location. The employee who assisted us--who later stated she was the manager--told me that although she could get me into a car, I would have to pay "out of pocket." When I asked why, I explained that the lack of a vehicle at my original pickup location was not my fault. She responded that Lakewood "didn't have a car for me" and that she "didn't have to rent to me," implying she was doing me a favor rather than fulfilling a confirmed reservation transfer arranged by Enterprise Customer Service. This interaction felt unprofessional and concerning. When I asked to speak to a manager, she stated that she was the manager. I expressed that I did not agree with her management style, at which point she said, "she wanted to help but wasn't going to if it was going to end on a bad note." Her tone and wording came across as passive-aggressive and suggested that my access to the rental depended on whether I refrained from expressing dissatisfaction. I repeatedly asked whether she was going to rent to me or not, and she would not give me a direct answer. This left me feeling as though she was attempting to hold the rental over my head to influence what I said. Eventually, she said she would proceed with the rental. When she saw me texting on my phone, she suddenly changed her position and said she would waive the "out of pocket" charge. She then gave a new explanation--that the charge was due to only having larger SUVs available. This was a completely different reason than what she first told me. I have been an Enterprise customer for many years and have never been asked to pay an "out of pocket" charge at pickup, nor was anything disclosed in advance. Her behavior was inconsistent, unprofessional, and concerning enough that I am not confident she is actually a manager. She also attempted to shift blame onto the Tacoma location rather than take accountability for her own conduct. This was, by far, the worst interaction I have had with any Enterprise associate. Her demeanor was childish, passive-aggressive, and unnecessarily controlling. Based on this experience, I do not trust this employee to represent the Enterprise brand or manage customer situations appropriately. I was contacted today by someone at Enterprise who says they will be following up with this branch. Unfortunately, "the bad experience" cannot be undone it a shame i gave my money to this business to get this kind of treatment.

I've been coming to this location now for about 4 years. The staff is extra professional and…read morepolite. I prefer renting local vs the SeaTac airport rental center( poor service and execution) If you have to wait a bit it's not due to the reps on duty. They have less staff available in the early morning when the returns come in. So I was told. I won't go anywhere else. I'm an Emerald rewards member so that's incentive to rent from them.

The South Tacoma location advised me, 15 minutes before I was to pick up a car, that my confirmed…read morereservation meant nothing as they had no cars available, except 16 passenger vans. This basically left me stranded as my own car was going into the shop that morning. Confirming a reservation for nonexistent cars is simply incompetence. I did drive by their lot at the time of my reservation, while on the way to the shop where my car was to be checked, and observed MANY cars inside their fenced area but was told these vehicles were just not available.