Our kitchen cabinet under the sink is flooded. Our plumber fixed it, but we needed restoration company to dry out the kitchen. The plumber recommended and contacted Restoration Heroes. Edgar from Restoration Heroes texted me on the same day. Edgar is so quick to respond and came to our house to check everything. Edgar is so nice and answer my all questions. The job he and his team worked is very smooth and quick. The most important thing is that Edgar is the professional negotiator with the insurance company. He and his team is very reliable. I really trust him. I was very lucky to have Restoration Heroes and Edgar with this bad water issue. The Restoration Heroes team is my real heroes. Thank you!! read more

Thank you guys for coming to the rescue! Its a scary time when you have a leak in your wall that pours water into your house, but its awesome when a company like this one comes to your aide right away! This company answered the phone when I called, came out extremely quickly, and literally got to work fixing the problem the same day! Thanks again and I will certainly be telling my friends to keep your number handy in case they ever need you! read more

Unbelievable... we had things go wrong very quickly and the amount of anxiety that piled up was unimaginable. I gave Restoration Hero's a call and spoke with Adam. As soon as I hung up, my anxiety melted away because I knew I was in great hands. Adam is extremely knowledgeable, friendly, and very accommodating. The professionalism of their company's employees should set the bar for industry standards. They are very cautious with maintaining Covid protections and overall just a Great group of people who did an absolutely amazing job with our water damage. I hope I never have to go through this again but if I do.... without a doubt, Restoration Hero's... A+. read more

Restoration Heroes was great. No one likes to deal with an unexpected leak/flood so I appreciate their quick and professional work. This was my first time dealing with a flood and insurance so they were very helpful given their responsiveness and transparency with each step of the process. I hope I don't have any water damage issues in the future, but if I do I know who I'll call. read more

Restoration Heroes came out to my place on the same day the phone call was made. My upstairs bathroom flooded and leaked through the ceiling into the kitchen. What a stress that was! However, Gus was timely, professional, courteous, and knowledgeable. He communicated with my insurance company to alleviate my stress and was always just a phone call away. The demo and dry out were done neatly and great attention was paid to the containment sanitation process. You would be very happy and satisfied with Restoration Heroes. read more

Mike W. and Rose M. were extremely helpful. All the folks that came to my home from Restoration Heroes were very polite, knowledgeable and professional. Mike also helped me by interacting with folks from my insurance company. I would highly recommend Restoration Heroes. read more

Highly recommend RH for restoration services. No one wants to wait when you have water damage. Kristine was extremely responsive and managed the entire process for me. thiseased my mind knowing that I dont have to follow up (more like nag) someone for updates and make sure there are no delays. highly recommend RH if you for your remediation service! read more

We suffered a pipe leak in a bathroom of our 2nd home. By the time it was discovered major water damage had occurred, Restoration Heroes was recommnded by our plumber. Adam came out that day, assesed the damage and set up dehumidifiers to begin the dry out. The dry out took over 3 days and Adam checked regularly on the progress and kept us updated. Even on a Sunday! In addition, he hauled away the damaged vanity and submitted all the paperwork to our insurance carrier. Restoration Hereos was a life saver and I highly recommend their sevices. read more

It was a pleasure working with Adam and his entire team on our busted pipe and major water damage in our kitchen. They made a really stressful situation to a manageable one. Adam is very knowledgeable not only about the restoration work but his experience working with insurance carriers and HOAs was an added bonus. Extra time was always given and explained in great detail which was invaluable. Our HOA uses a 3 star on Yelp company and they would have actually charged us more for the work so RH is a really great deal considering it is a 5 star on Yelp company. I would def. recommend going with RH. read more

Gus with Restoration Heroes deserves 10 stars at least. After being referred by my plumber (Pristine Plumbers who were also great!), Gus/Restoration Heroes showed up same day within a couple hours and with clear communication about when they will come and with a call while they are on their way. When they arrived they were extremely safe (masks and distance) as well as respectful (careful about wearing booties and generally keeping out house clean). After making a thorough assessment they assisted with scheduling the insurance claim and taking responsibility off of my shoulders. We have a baby coming any moment now, so Restoration Heroes was truly a miracle. I cannot say enough with how impressed I am with their service. I will use Restoration Heroes next time and every time. read more

I called them for a mold issue on my house that I was selling. They were very informative about the process. Guided me they it all and worked very diligently to get it handled as quickly as possible. Would highly recommend them! read more

We had a water leak in our bathroom, and our floors were damaged. The plumming company called Restoration Heroes who responded immediately , diagnosed the issue , explained the process, and educated us regarding all aspects of the clean up operation .. They dispatched a crew the next morning and worked with our insurance company to approve our claim. Gary answered all our questions, was so patient and kept us informed of the remediation progress on a daily basis . All the staff were curtious, took Covid measures, dried up the water damage , cured the mold and cleaned up the area after the job was done . Their professionalism and knowledge turned a stressful situation into a comfortable experience. I highly recommend Restoration Heroes. read more

Honestly had hoped for a better review for this company, but it's been a frustrating journey. It started off very promising, but eventually a lot of what was said lacked follow through. Many times we were told, "I'll come by and drop this off." Or "I'll get back to you", but they either didn't do it or I needed to follow up with them anywhere from 2-5 times. In the end, I called and emailed folks to see how much we owe, never heard back, though he said I'll call you back. Eventually, I called the main office and they said we were done. Thank goodness. It was stressful working with them. We've done this type of work before, but this one sorta sucked. Think communication and follow through need to be addressed. Best way to sum it up, overpromised and underdelivered. Since we use Yelp to help us pick companies to go with, thought this might be helpful feedback. I truly hope they make some improvements cause the guy we worked with was very nice, and it might be helpful if he didn't promise things he couldn't follow up on. read more

I had an emergency leak on that flooded over half the ground floor that damaged much of the carpet, side moldings and toe kicks for the kitchen cabinets. It was an emergency. We basically needed to redo the entire 1st floor. Restoration Heroes came the same day within about an hour after our call well prepared. They immediately took control of the situation, called a mold specialist in, brought in drying equipment and temporary storage/movers as we had to vacate the same day. I've never had to deal with anything like this in my life and Adam and his team immediately set me at ease and took over the situation. They basically ran the show, worked with my insurance company and laid out exactly what I should expect over the next week or so. Super patient and professional. They coordinated everything flawlessly showing empathy the entire time. Wore shoe covers and masks and are super patient. This was definitely stressful but we felt very much taken care of. Now several weeks later we are about to start reconstruction with a GC they recommended and Adam still follows up with us periodically even though their role is done to help us navigate within the Insurance company. I know they are a relatively new company but they seem to have a ton of experience and expertise in the field. I have honestly never had this level of good customer service from a contractor before and I dont know how we would have managed on our own without them. They helped us step by step in working with the insurance company and we knew exactly what to expect along the way. I highly recommend their service if you ever need restoration services! read more

Can't say enough about Adam and Restoration Heroes. We had a situation that needed to be taken care of at our home. Adam helped handle it quickly and expertly. Gotta love an owner that answers the phone on the first call and spends time explaining the work to you. Go with Restoration Heroes. They're great. read more

The holidays..... probably the worst time of year to deal with a catastrophic water issue running through your home. Finding the right company to walk you through the remediation process truly helps to make sense of this untimely episode. Adam, over at Restoration Heroes was very helpful through this unfamiliar process. I believe that his commitment to the project, creative solutions, and open communication set us up for a timely rebuild of our home. DML read more

I'm a new homeowner and I just went through my first big homeowner nightmare thanks to a slab leak. Luckily I was referred to Restoration Heroes and I couldn't be happier with them. I was under a lot of stress and am very thankful for Gary Pesnar and the team at Restoration Heroes. Gary walked me through the whole process, dealt with insurance and made sure I was taken care of. He was very responsive and answered all my questions and concerns. I would highly recommend this company. read more

If you have a water damage incident, this is the team to call. Their service and quality are impeccable. We had a sewer back up in our bottom tri-level floor. Our emergency plumber recommended Restoration Heroes for the clean-up. Restoration Heroes came out late at night, did damage control, took care of the immediate cleanup, then helped us restore our house to healthy conditions over the next week and a half so we could start the rebuild. From day one, they held our hand through the entire insurance claims process, helping us understand what would and would not be covered, and even working directly with our claims adjuster. This was helpful because it saved us time, but also because we had an advisor looking out for our best interest throughout the insurance process. And Restoration Heroes does not charge you anything over and above what the insurance company pays for restoration. So there was no additional out-of-pocket in using them other than the deductible we were already obligated to pay the insurance company for restoration and rebuild. When it came to repairs, Restoration Heroes recommended and made introductions to contractors who also knew how to navigate the insurance claims. Frankly, I wouldn't have known how to proceed the night of the event without Restoration Heroes, and I feel very fortunate that the emergency plumber who helped us recommended them. read more

We had an undeniably very difficult experience with water pouring through our master bath flooring down to the main floor due to an error on the part of our plumber. (A story for a different, not so happy review on another day). Restoration Heroes showed up quickly, began work right away, and assured us they would be able to take care of the damage. They had sophisticated technical equipment to properly fix the issues. We had repair needed on both floors, so parts of our living room were blocked off by plastic as was most of our upstairs master bath. It took 10 days for the fans and the dehydrators to dry us out, and each day we had RH people checking on us to assess the progress. RH was professional, polite, and great with daily communication -- each technician who showed up was respectful, arrived when he said he would, and even helped us with a bit of education about the process. In addition, and most remarkable, they even made good on some very expensive medication that was ruined by a refrigerator being shut off because of their equipment. In these days when there always seems to be an excuse for poor service, whether that be supply-chain issues or staffing, it was a lovey experience to deal with this company that actually followed through on every promise and took responsibility for their actions. Gus was our "manager" and even tho we had a bit of a timing gap in our communication with him, he made sure the right things were done. We commend him. Angelica in the office was also helpful and we compliment every single technician who came to our house to assess the progress of the repair daily. We are left feeling very positive about and appreciative of the integrity we were shown by Restoration Heroes. Your business is aptly named. read more

I am thoroughly impressed with Restoration Heroes. First of all, they are very responsive. From the moment we called, they were very helpful. Adam Redhead helped me troubleshoot and diagnose the source of the water leak over the phone. He provided my wife and I simple instructions of what to do next. The Restoration Heroes arrived promptly when they said they would. They were professional, and courteous throughout the time they were at my home helping control and remedy the water damage. I was pleasantly surprised to see that the Restoration Heroes were all wearing personal protective equipment (PPE) due to COVID-19. This made my wife and I feel safe and well taken care of. You will be making the best decision by calling Restoration Heroes. They are very knowledgeable, honest and upfront with your options, compassionate, and do a thorough job. I appreciated their concern for our safety and our potential loss from the damage. Thank you Restoration Heroes! read more