This Resto outlet has a great variety of furniture and accessories, and frequently has great sales. Today, however, I went in to check out their 50% off sale and there were a couple individuals not wearing a mask. One of them even spoke to a Resto employee, and the employee said nothing about the person's lack of a mask. I would hope they would do a better job of keeping shoppers safe. Just a cautionary note for anyone planning on visiting this specific location. read more

Do they ever answer the phone? Tried several times; no answer during regular business hours. That's a minimal professionalism threshold.

Pretty good selection of items. Staff were friendly. The prices are still very expensive for what it is. I would pay the ridiculous prices that RH charges in their normal stores, but at 40-70% it can make sense depending upon what you are looking for. read more

Don't waste your time! There are only one-offs in this store, which are in horrible condition and the prices .... are absolutely ridiculous!

They used to have better pricing and deals at the outlet. Now their pricing isn't that great. I rather just buy new vs. damaged for that price. read more

I went looking for a dresser but wandered over to the rugs. Sean helped me and cheerfully showed me the one on the bottom of the pile. Unfortunately it had some fading but he went in the back room and found a perfect one for me. I did find a dresser as well. Great service, great prices. Happy customer! read more

This place is worth checking out. Although some of the stock is damaged there are some very nice pieces here. I found the staff to be very friendly and helpful. I'm not sure why a previous yelper gave Keith a bad review. He was nice and helpful to me. read more

My experience working with the employees at this location has been with stellar customer service! I go to the store often even though it just opened a short two weeks ago and with each and every visit I am greeted with a smile and multiple employees asking how they can help me. They even know my name now! But... what I have learned over the years being in management is that the manager has to be the example for their employees. The manager Jules has quickly proven herself and has now set the bar high. Her employees are lucky to have a good role model! I swear that woman runs on roller skates, she zips all over the store while multi-tasking with more than one customer. Visiting Restoration Hardware in Pleasanton will continue to be my #1 go to when looking for the furnishings and accessories for my new home remodel. Thank you everyone... especially to Juels!!!! Happy Customer, Caroline Barnes read more

I am currently in the parking lot writing this review. I came in looking for a king bed frame and wanted to view the cloud collection. There was a woman sitting on the could couch in front of the register, blonde short hair woman with a black blazer, she was putting stickers on some pillows and I asked her a question and she didn't respond right away but instead kinda looked like she didn't want to talk to me bc she didn't even look at me when I asked if she worked there. Idk if she was in a mood or just didn't want to help me for whatever reason but she was kinda off putting and rude. I browsed for a bit but didn't find what I was looking for. As I was walking out the store, we literally passed each other and she didn't even acknowledge me or say have a nice day. So if you are looking for customer service, it's not here but you will find discounted couches here. Maybe if I were more white like the person she was helping, I'd probably get better service? Go to Walnut Creek and get better service. read more

We had a much better experience than others here have written about. At first I considered not going after reading the reviews, but I am so glad I went! First off, their was so much wonderful inventory. We were looking for a dining room table, and found our dream one at a dream price for RH furniture. We were thrilled! I also saw several other items I would have loved had I been looking for things like living, family room or even outdoor furniture. We also found all the staff to be very friendly and helpful if asked for help. Kelly helped us as was not only super sweet, she went above and beyond by taking a lot of time with us and even helping me call an additional outlet store to see if they had another item we were looking for in stock. Then she helped us arrange 3rd party shipping for the items we ended up purchasing. Wonderful experience. So glad we didn't skip looking here! Will go back for sure! read more

Amazing furniture, wonderful staff! I've been a fan of RH furniture for years, love the design and quality. I had a rare incident happen with a Vintage French round side chair that I purchased from the Pleasanton Outlet store. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. I was very surprised, as I've always found RH to be top quality. Since this was a highly unusual occurrence, I called the manager, Jules. She said to bring the chair in. Sonia and Thomas were there the next week when I came in. They immediately replaced the chair from their floor stock without further discussion. Because of the great deals at RH Outlets, they usually have an as-is, no returns policy. But once their staff saw this chair, they immediately made things right. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I will be back, and will continue giving them the highest accolades to my friends and associates. Thank you Sonia & Thomas! read more

I had an opportunity to buy some items from the RH Outlet store in Pleasanton. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. There are some great deals and an outstanding staff. A+! read more

This store might be worth checking out if you're in the area. I drove quite a while to get here, was pretty disappointed. I and am familiar with the Pottery Barn warehouse in Alameda. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. There are just a few workers on the floor, who all appear to be busy, so it's difficult to get anyone to help you (I ended up asking the guys who load/unload the items, who didn't know anything about the items I needed help with). Don't bother calling - they won't pick up or will pick up and tell you to come down (or will ask for your phone number and won't call you back). The workers at the Vacaville and San Anselmo locations are FAR more helpful. read more

I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. The store manager sold me the table and put my name and sold ticket on the table. When I went today with my husband to pick it up it was no where to be found. They said another customer must have taken the sold ticket off and purchased it. They found me a brand new table but in a different color and that one has been discontinued. I now have to paint the metal hardware to match my decor. I'm very disappointed that the store didn't shrink wrap the item like they said they would do. There are better ways to handle sold items then the system they have. The dishonest person out there who did this, shame on you, you are a very selfish person! I can only imagine what other dishonest things you do... Its a nice store, but if you go there make sure they get the thing shrink wrapped asap before some other dishonest person comes along! RH change your system there's better ways of handling sold items. read more

Got a gorgeous pendant light at a fraction of the retail price. Easy access from 580. I'll be going back this week to see what is new.

This is by far the best restoration hardware outlet!! The second I walked in or called someone went above and beyond to help me find what I was looking for. They even took down my number and contacted me daily so that I could find my item. Ask for Jules, she is simply the best!! She will take great care of you. She is my go to girl now for any RH needs!!! read more

Jules is a fantastic manager! So helpful and she has a delightful personality. Love restoration hardware outlet!

Good products on display and some decent deals. Sales staff are professional and very helpful. Warehouse person name Keith is very negative and rude to customers, probably hates his job. Avoid dealing with person like Keith and just communicate and deal with sales staff. read more

Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. I can't wait to continue to find pieces for our house. Highly recommend! read more

I used to occasionally stop in the Restoration Hardware in Blackhawk and Walnut Creek. They always had a lot of fun unique items like replicas of toys from the 40's. Fun different things for Fathers Day. When I saw this outlet I got excited. Fun retro gifts at outlet prices? Sweet. Then. I went inside. It was all boring furnitures and drab grey couches. Why get a drab grey couch from literally any furniture store when you can get an overpriced drab grey couch from restoration hardware? They seem to sell no more unique hardware either. Yawn city. read more