I've had my XC70 serviced many times in the last few years at Rickenbaugh (switched to them after being less than enthralled by Sil-Terhar where I purchased the car). However, I'm writing this review because just recently, the guys at Rickenbaugh really pulled out all the stops for me, going way, way above and beyond in my opinion. At time of purchase I had opted for an extended warranty that was good through 100,000 miles. Recently I had experienced some mysterious loss of oil and a sense that the car's power had diminished over how it used to drive. It took some time, but the folks at Rickenbaugh figured it out, and concluded that the entire engine was shot and should be replaced. Luckily this should of course be covered by the warranty. Here's where things got interesting. The car was over 99,000 miles. And the warranty folks were less than keen it seemed to cooperate. In some respects I don't blame them, after all, they make money by NOT paying out. But still, they wanted me to pay for the costs of tearing down the engine (~$2000) to prove that a part they covered on the warranty was indeed responsible for the issue Rickenbaugh had found and not something else. My service manager contact, Keith Smerchek, engaged the Volvo rep and worked some magic, ending up with the result that they covered those costs. This ended up proving what the folks at Rickenbaugh were already pretty sure of: the engine had indeed failed in a way that should be covered by the warranty. Now the real fun started. Keith was off on vacation and the warranty folks were less than keen to provide us with a brand new replacement engine. Thanks are due to the Rickenbaugh Volvo service manager, John, who invested a ton of energy working with them until they agreed to pay out for the teardown, a brand new engine and the installation thereof. All in, a total of nearly $11,000 covered by the warranty, and due in no small part to the tenacious work of Keith and John. When a business goes out of their way on my behalf like that I cannot thank them enough. read more

I waited four months for my $75,000 Volvo XC40 Recharge to arrive. The car came with a 24/7 roadside assistance. Within weeks of buying the car, I got a flat. I was stranded in a dark abandoned parking with my child at 9:30pm. The SOS feature in the car malfunctioned. I called Roadside Assistance via the Volvo app and the only option they offered was to tow my car 250 miles away to the nearest dealer instead of assisting me 'roadside' and fixing the tire or bringing it to a local tire shop. I was given a huge spell on how Roadside Service would come help me wherever I was. Not so!! My son was suffering an asthma attack and we were left in a perilous situation with no Ubers or Lyfts to be found. The next day, I contacted Dean Westland, the manager at Rickenbaugh Volvo. Dean said i called the wrong number and I should have called a number he found on Google not the number in the app. WTF? It was the same number. The car did not come with a spare. It came with a sealant pump. Even though I paid for 24/7 Roadside assistance, I had no choice to try to use the sealant myself. The cheap plastic couplings immediately failed to perform in 24 degree weather and the compressor spewed sealant all over me. Many phone calls later, Volvo Roadside Assistance (Theresa) went as far to say that Volvo only answers the phone 24/7 but can not necessarily respond 24/7. It took more than 20 phone calls to have the case escalated to the point that Volvo agreed to tow the car to a local tire store. (btw I had paid for the extra tire insurance). It was made clear to me that towing my car to a local tire shop was a 'special exception' and Volvo would not do it again. It took FORTY HOURS and more than 20 phone calls and countless texts for the tow truck to show up. I realized that this abhorrent level of Roadside Assistance was untenable and I relented to have the vehicle towed to the dealer because I do not feel safe driving this car on interstates or anywhere really. The thought of being stranded on an interstate or a country road would only lead to the same lack of response, especially if the SOS feature fails again. Where is that 'Award Winning Service' Rickenbaugh so proudly touts? I cannot afford 40 hours and a 250 drive every time something happens. And for a measly flat tire? Call it what they may, this is not 24/7 roadside assistance, I do not feel safe with this failure of Volvo to provide the services they offer. Rickenbaugh Volvo is offering to buy this car back from me for 75 cents on the dollar. What crooks!!! Do not do business with these people. read more

I just had an incredible experience in purchasing my new Volvo from Rick Garcia at Rickenbaugh Volvo yesterday. Rick was incredibly responsive to a an inquiry I made online about a particular vehicle. He was prompt and knowledgable on the phone and In emails and I was able to quickly make an appt with him and test drive the same day. Rick has a very thorough knowledge base about Volvo's and was an absolute pleasure to work with on our purchase. No high pressure sales tactics or feelings of up selling. He also had some great insight in to trading in our other luxury SUV that allowed me to get more back for my trade in! Excellent customer service before, during, and after the sale. As a healthcare worker, I greatly appreciated the Covid policies/procedures they were following while still providing me a very detailed walk through of all of the features of my car and helping me to personalize my settings before driving off the lot. Overall, a great experience in purchasing a car and would highly recommend Rick Garcia to anyone looking to purchase a Volvo. read more

I had some volvo repair work done here. One thing that I really like about their service department is that they answer any and all questions I have. I was driving cross-country and in Rapid City, SD the car had smoke coming out the exhaust. Not good. Long story short: no one in SD works on Volvos and the one that claimed to told me nothing was wrong with it, so I had to drive to Denver. In SD there were rumors that it was the turbo charger, the service rep here that I talked to was fantastic at asking me questions and letting me know that it was pretty unlikely (spent time on the phone going over all possibilities). I went from $7k estimate in SD, to $120 for a couple of hoses and even got some discount on the labor because it was so minor they felt bad charging me full for the diagnostic. read more

Go see Rick Garcia if you're looking into Volvo's! He was so knowledgeable and patient. This was our first experience with Volvo and he helped us understand the brand's philosophy and how it translated into the different cars. I feel very confident in the car through working with him. Great experience overall! read more

Just relocated to Denver and needed to get my Volvo C30 serviced. These guys are top notch -- excellent service department. They were professional, communicated well, the courtesy driver is the nicest person I've ever met, and they took care of my vehicle well within the time they quoted. Based on my experience with Volvo and now this service center, I will definitely be purchasing my next vehicle from Rickenbaugh. Thanks guys! read more

I brought my Volvo XC90 in for a non-warranty service and Walter was great to let me know what was wrong right away and have it scheduled for a new fuel pump repair. I would not go anywhere else for service. Rickenbaugh takes great care of cars and people. read more

This was the best car buying experience I've had, clear communication, easy to understand financing options, great customer service from first contact to final purchase. Whole deal only took a few hours, super quick. I'd recommend!! read more

Repeat customer, I brought our older V40 in for some badly needed brake work and a known issue with the suspension. The up-front estimate was well thought out and Mark, our service advisor, was patient and courteous in explaining the work to be done. He was very helpful in finding a ride home. I did receive a call when the estimate changed, but only increased by five percent after they looked up details on the suspension work, and still remained well within our budgeted cost. The most pleasant surprise was settling-up after the work was done. Thanks to the additional efforts of Mark's team, they were able to keep labor costs down, which came to a bottom line of 20 percent *less* than the estimate; on time and under budget! All that, and a complimentary power wash to boot. This is the ONLY place in Denver, or the whole Front Range, to bring your beloved Volvo! read more

If you have a volvo in denver this is the only place you should take it. Super friendly people, great service and affordable prices! Best volvo service in denver! read more

First time hare. I was given rude service by another Volvo dealership also on Broadway. This guy was rude and informed me that I must have called the wrong place. The soonest they could get me in was two weeks. For brakes. In the meantime, my brake lights are out. I called Dwight at Rickenbaugh. He explained they are only open until 1PM today. He checked out all the lights and said he'd get them all done immediately. Wow. I told him about my brakes needing done and that I knew it might take some time to get on the schedule. Dwight said if I could give him until 1 or so he'd get them done. TODAY! I replied TODAY? "YEAH...ITS A PRETTY EASY THING TO DO!!!!!" ARE YOU KIDDING? Fast...good...friendly....guess who gets my money today. RICKENBAUGH. ...thank you. I have a lot of work to get done and I will be back. read more

Recently worked with Tami on purchasing a Volvo XC60 and definitely had a great experience! I felt she was transparent and accommodating throughout the viewing/purchasing process. I would hands down recommend Rickenbaugh, and specifically Tami, to my family and friends. Plus the cars are beautiful! read more

Had a flat tire two blocks away from here. Tried calling twice to see if I could get it replaced here and was disconnected both times. I drove the car to their service garage and the technician literally laughed at me because I wasn't in a Volvo or Cadillac. He refused to walk over to my car to check the tire specs and I ended walking back and forth multiple times. They didn't have my tires in stock so I ended up getting my car towed (no spare with new Ford's these days). No big deal on not having the tires. Super disappointed in the staff and lack of empathy on the Friday before Christmas. It shouldn't matter if I don't drive a Volvo, tires are tires and I'm also a potential future customer. I'll never be returning here for service or a Volvo purchase in the future. read more

Fabulous service department! Truly exceptional is the motto here and they do not disappoint. From the moment you arrive, service is the goal. Keith or Mark are always there to welcome you and listen to your needs. From there your car is whisked away to get thorough service your car deserves. This service department is the real deal. I know my car will get the best service here. Highly recommend Rickenbaugh service! read more

Service with a smile, ease of scheduling service, car ready as promised, clean facilities, free car wash, free rental, if required, easy check out at friendly cashier and refreshment available... read more

Rickenbaugh Volvo - I'll be back - Auto Repair Near Me - Denver, Colorado

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THE BEST!!! Used to live further South and went to McDonald Volvo. They constantly tried to up-sale me. Had less than 30k miles and they talked to me 5 times in one day about doing my 40k mile check. Moved North and Rickenbaugh has been amazing! Throughout minor issues with my SUV, they have had excellent service and reasonable prices. I fully trust them and will continue to use them! read more

Under promise and over deliver. Thought m car ready by 4-5'. Ready at 2:30. Excellent. Able to get car in when I needed and did a great job doing the service E new guy who took possession of my car was the top of customer service. Made me feel welcome and knew about my particular model. Walter was busy with another customer when I arrived . The other service provider jumped right in to write my service order. Working with Walter is always exemplary. read more

I took my car for the 1st time. A young man named Brandon Helped me. He was soft spoken and polite. He explained the work that had to be done. I received a lender car so I could go back to work and called me when it was done. He was a pleasure to do business with sincerely Jody Gayton Northglenn read more

Dwight is as good as it gets for car service in the industry. He is always helpful and explains all the items on the service ticket.

Their service department is sub par. I've given them plenty of time to make up for their lack of customer service. Any time I have to deal with them I know it's going to be unpleasant. My 2012 Volvo S60 literally went out on me on the interstate. I told them what my sensors said on the phone and they stated they had never even heard of that message so it should be ok to drive from Highlands Ranch to downtown...I clearly didn't get far before my power steering, brakes, and engine went out. Thankfully I knew something wasn't right and was going incredibly slow. No accident occurred. Fast forward 2 weeks and they could never tell me what happened. They said I needed a new battery but a new battery doesn't cause all of that. I wouldn't have been able to start the car Here we are a year later. My car has the check engine light on and I call and explain what's going on. I also explain the cars history. Walter explained to me that I couldn't bring it in until Monday. I told him that wasn't good enough and that I don't want to end up dead or like what happened last time. He told me there wasn't anything he could do. They were too busy. In my opinion, if you're going to operate a facility in a large metropolitan area you need to staff and prepare for call ins/emergency. I come from Nashville and you didn't even need an appointment at the dealership and they got you in and out faster than Rickenbaugh. They have officially lost my business and I'm selling my Volvo. Since I took my business elsewhere and was treated with the utmost respect. They diagnosed the issue in 5 MINUTES! They asked me if the car ever stuttered or acted like it was stalling when starting it. I told them yes and in fact I brought the car to Rickenbaugh 2.5 years ago for this and THEY TOLD ME NOTHING WAS WRONG!!!! Since my car is no longer under warranty (it was 2.5 years ago) I had to pay $200 for the issue Voltek found. They were incredible, friendly, and knowledgeable. All of which Rickenbaugh is NOT. read more

On the sales side, I felt the Volvo brand of quality was evident throughout the showroom and my dealings with my salesman. There was no pressure to buy at all, and I was very impressed by his offer for me to take the demo model home overnight. He seemed willing to let me test drive as much as I like and followed up promptly to emails and phone calls. Overall, I'd say it was the most pleasant car buying experience I've ever had. On the service side, I'm not so enthusiastic. They quoted me nearly twice the price for a strut replacement than I wound up paying at an independent garage. I'm okay with the reality that dealers have more expenses than an independent garage, but double the charge for repair? read more

My husband and I stopped by to look at the XC90. We walked in to the showroom at 11:00 on a Monday. There were salespeople everywhere. They were not busy. No one approached us, not even a welcome or hello. We sat in several vehicles and spent about 20 minutes in the showroom. Not one person approached us. Was is because we were dressed down after being at the gym? Because my husband is African American? Because we pulled up in an older xterra? I'm not sure. But it's disappointing. We love the XC90 and will buy one...from McDonalds in Littleton. read more

Quick and quality service! I took my Volvo in for repairs and I was given a loner car while they worked on mine. The repairs were done within a few hours, all covered under warranty, and my car was returned washed. read more

I have now owned 5 different Volvo cars throughout my years. Even though Rickenbaugh Volvo Service is over 20 miles from my home I have taken my cars to Dwight and the team here. I constantly recommend to everyone that they bring their cars to have their car serviced at Rickenbaugh. They always go above and beyond and let you know exactly what is needed. read more

Dwight is service was incredibly accommodating, I didn't have appointment, but i was stressed when service light came and he had me bring my Volvo in. While taking care of service light they went ahead and did complete check up on my volvo. Again the service department is amazing. Thank you Dwight read more

The flexibility of the service manager in scheduling my appointment. When my assigned service manager was busy with another customer, a different service agent stepped in and asked me if he could process me in. He asked how about my day and asked what time I would be in my car. The vehicle was ready exactly when he said it would be done. The maintenance/repair costs were very reasonable and he offered advice for the next time I should come in. All this was done professionally, using my name, remembering that I have been in previously and the reason why my father and I have been coming to here for well over a decade. read more

The Volvo broke down today. And just out of warranty, too, wouldn't you know. At first I thought the huge puddle of black liquid under the car was motor oil. Then I saw a message that the coolant was so low I shouldn't turn on the engine, so I guessed the big black puddle must be radiator fluid. I had it towed to Rickenbaugh's Volvo service center in Denver and received a call from Dwight in the service department a couple hours later. It turns out that the oil cooler, which is part of the radiator, blew out and when that happened, the coolant and the motor oil all got mixed together and poured out on the pavement. Well, that's a major repair job for a car that's out of warranty. Volvo, however, is taking care of it totally out of good will because, they say, "that's not supposed to happen." Thank you Volvo! And thank you to my Volvo service guy, Dwight, at Rickenbaugh's Volvo in Denver, who talked it out with Volvo. read more

I love coming here and drive over two hours to get my Volvo serviced. Walter is extremely knowledgeable and friendly. They keep my car in great shape and the facilities are very nice with snacks and free shuttles within range for their customers. So you can take a free shuttle to Cherry Creek mall. Highly recommend and will be a customer for life! Thanks Walter! read more

Came into the dealership today and walked into the new car area and was told to go through a sketchy alley up some stairs to find the used car area. Talk about a 180 degree difference! I found a car I liked and was hoping to make a deal, but then two of the sales people had a mini argument in front of me over who would get my commission if I purchased! So unprofessional. They refused to negotiate even a dollar ("take it or leave it price")... took my business to your competitor and bought a beautiful S60 from them right after I left. Your loss... read more

October 2014, I blew a fuse in my cigarette lighter with my GPS on my S80 Volvo while out of town. I called my local dealer Rickenbaugh in Denver and was told by the service manager Dwight that the fuse location was in the manual. Long story short I called Dwight a second time without any success. It was not in the manual and I was unable to fix the fuse. I attempted to pull out fuses see if any were blown. As it turned out the blown fuse was in another area under the dash board and you needed a star screwdriver to remove the panel. No customer service at all. I was able to stop in Bob Penkhus Volvo in Colorado Springs and spoke with the service manager Andy Morrison and Master Tech Jimmy. Within 15 minutes they had replaced my fuse vacuumed and washed my vehicle. Outstanding service and I highly recommend this dealership for its personnel and customer service. read more

I will definitely be purchasing our next car/SUV from Rickenbaugh! From sales to service the employees are great and the pride in their work is very evident. The sales process was simple and straightforward, no haggling and competitive pricing. I had a small issue with my certified pre-owned S60 and it was handled quickly. I will still able to make an afternoon meeting with the fabulous service loaner. Very accommodating even though I live in Colorado Springs. Highly Recommended. read more

I don't usually write reviews, but how I felt leaving Rickenbaugh Volvo yesterday left me inclined to let others know just how they treated me. I was treated less than mediocre to say the least. I walked in excited about a car. I was led to a salesperson, Tammie, and she led me to the car. On the way to the car I expressed my concern that it had been on the market for 109 days and she quickly responded "well we only keep the best of the best and sell the best of the best, so I'm certain there are no issues with it." Okay, on to look at it. As we walked I talked about my credit situation, which is less than great. I have always had wonderful credit, but due to some unfortunate circumstances in the last couple years, my credit took a downturn. My dad was willing to help me out in financing the car and another dealership had already gotten us approved together for a car. I didn't end up buying that car because it turned out to have some mechanical issues when I went to get it checked out. However, Tammie wasn't hearing it. She said I'd probably not get approved there at her dealership because they didn't work with "special financing companies" like other dealerships did and my dad couldn't buy the car for me because that was a straw buy. She was hesitant to even let me look at the car, but she did; the whole time asking me questions about my credit. No offer to let me test drive or to talk to financing, just tried to rush me out the door, telling me my DAD could apply for financing online and then I could come back. Man, did I feel like a loser. No other dealership I've ever been to has made me feel this way. Usually, they are busting at the seams to try to make a deal happen for you. I was extremely disappointed with the customer service I received and the little effort made on Tammie's part to even look into my credit or see if a financing deal could be made. The car on her lot is the car I really wanted and I would've bought it yesterday if she would've worked with me and I know she could've made it happen, because I went right down the street to McDonald Volvo where they treated me nicely, with respect and dignity, and immediately tried to work with me. I have a new car today and I AM on the loan. Thank you McDonald Volvo! Thanks for nothing Rickenbaugh Volvo. I can't believe you think the way you operate is okay and respectful. You lost a deal yesterday, simply because you didn't want to waste your time on someone who wasn't the 'best of the best' credit wise. Shame on you. read more

Best Dealership ever! My husband surprised me with a new XC90 for Christmas and my Birthday. He worked with Nick Pacifico, Ryan and Bob. They helped him pull off the impossible for a Christmas morning surprise! We went back on the 26th for my new car education and it was absolutely the best experience ever. I LOVE the car and can honestly say that any car purchase from here forward will be through Rickenbaugh and one of their dealerships. Truly professional and experts at what they offer their customers. read more

Long story short.... I dropped my car off before work, brought my xtra key to pick it up after work, as I was instructed to. I walked over after work to get my car, only to find it wasn't where I was told it would be! So I was completely stranded after work with no way to get home, and no way to get to my puppy's surgery at 7am the next morning!! I called the police because I thought it had been stolen, because after going to them since I bought my Volvo, I didn't dream of them actually locking my car up and leaving me stranded!! At the recommendation of the police officer, I pushed my panic button, to see if they had actually locked my car up from me..., and sure enough, to my amazement and the police officers amazement, they had locked my car up!! Being that I work across the street at the hospital, this was a very convenient place for me to drop my car off to be serviced , but the thought of being completely stranded again gives me knots in my stomach!! read more

Again, Walter managed to find a spot to get my car looked at that would fit into my super busy summer work schedule. I got there bright and early, and he had me out of there with a nice loaner car in about 15 minutes. That REALLY helps! Got the scheduled maintenance done, and cleaned the outside of the car, too. I like that! read more

Everyone is very helpful. Its really nice to deal with a dealership service department and have the service people tell you what you need to do rather than having to be a mechanic and tell them everything they need to do. Refreshing!! read more

I took my 2008 XC70 in while it was still under warranty to have a noise checked out. The Volvo technician didn't find anything so Rickenbaugh insisted on charging me for their technician's time (they charge as much as most doctors per hour, by the way). I had to argue with the service manager to get it removed from my bill. Not only did I get the short end of the stick as Rickenbaugh's techs were not talented enough to locate the problem (and now it's out of warranty), but then I get insulted with that ridicuous policy. What's a warranty for? read more

Walter went above and beyond to see if there is anyway to get a replacement Polestar grille emblem...he started doing a search on this part. I stopped him as I told him Volvo said one must buy an ENTIRE front grille just for a replacement emblem. Thanks to Walter for offering to try and look for this. He also saw to it that my work was done in a timely manner as I was waiting for it in the dealership. read more

Can be a little tricky to find the service entrance but I'm so glad that I went here to service my volvo. I had an oil change on a Saturday morning. There were two things that my service advisor, Mark, did that particularly impressed me. 1) I arrived around 745a as I like to be the first one there as I wait for my car and do not want to wait all day for my car. Mark was already there and checked me in early, despite the fact that they don't open until 8am. That was appreciated as it was a cold day and nice to not wait in my car. 2) I originally stated that I wanted a 7500 mile service as that is what I typically get. I also mentioned that I will be selling the car soon. Mark suggested that I get an oil change instead, which has very similar services and is about $90 cheaper. I was so incredulous that he did that. In the past, I've been extremely disappointed with Volvo service dealers as they have tried to upsell me on services and suggested things that I didn't need. His honesty and integrity are greatly appreciated. I was very pleased with my oil change, it was done in about 40 min. They have plenty of snacks and drinks to enjoy while waiting. My only complaint is that I had to approach Mark to review the findings listed on my receipt, regarding things that the technician noticed about my car. Granted, I did admit that I plan on selling it so he likely assumed that I was not interested, however, that was not the case. I would definitely bring my car back here and recommend the service dept to friends with Volvos. read more

I brought my XC60 in to have the front grill piece replaced due to discoloration, most likely due to mag chloride. This was done by Volvo under a 1 time replacement warranty. The service was done in less than an hour and it looks great. read more