I've been coming this service department since my move here from the islands. The service area is very orderly and kept very clean. The service staff is extremely professional and courteous. Getting an appointment has always been easy and time spent servicing the vehicle has been quick. I have been particularly impressed with my service "guy", Walter Barnes. He's as good as it gets. He listens and then anticipates to get you everything you need from your appointment...nothing more, nothing less. Extremely helpful and a pleasure to work with. He and his counterparts have been helpful all along the way from assisting me in providing initial paper work to change over to new Colorado plates to quickly swapping out a burnt out rear tail light on a complimentary car wash. Highly recommended. Thanks. read more

Bought my car from McDonald Volvo and the sales team is awesome, as awesome as Rickenbaugh. The Service team however is beyond comparison with Rickenbaugh being superb! I had repeatedly taken my Volvo into the previous business and repeatedly picked my car up after a 'service' with everything still wrong with it and nothing fixed. Rickenbaugh listened, diagnosed and repaired not just everything (lots of small issues) wrong with the car but also, cleaned it and replaced the wipers. I can't thank them enough for making the effort they made to create a truly positive experience. I won't be going anywhere else! read more

I started using Richenbaugh after having an issue with an independent service shop. They offered better prices and the service is outstanding. Next day appointments are offen available, will drive me to and pick me up from work or home. I have told all my Volvo owner friends. read more

This was the best Volvo Service I have ever received! Dwight was knowledgeable and very friendly. Rickenbaugh Volvo has won a new customer!! read more

Enjoyable used car buying experience! I loved that Rickenbaugh doesn't haggle or negotiate. I felt that the price of the vehicle I bought and the vehicle I traded in were very fair and it made the experience enjoyable. Everything that the sales person (both Ted and Donnie) told us was believable and so overall the entire experience of buying a car was nothing to be feared or dreaded. I wish I'd known before we started looking around that Rickenbaugh's entire used car inventory is all Certified Pre-Owned vehicles with no haggling, we would have stopped looking around and only gone to Rickenbaugh right away! It was also interesting to hear that their pre-owned sales people do not make a commission per vehicle, but it's more based on overall number of sales. So they aren't trying to get you in the most expensive or new vehicle -- we found the one that was right for me. Now I think I might be a lifetime Volvo owner and if that's the case, I'll come back to Rickenbaugh. And my father, who came with me to test drive, had never thought twice about Volvos but was so impressed with the dealership, with Ted, and the cars that he will likely look into purchasing one of his own someday! read more

I own and bought a 2008 Volvo C70 from this dealer and the experience has been nothing short of excellent. The service department is the best, i would not go anywhere else for service. The sales tream was also top notch. The car was delivered on timewithout a hitch. I would recommend this dealer to anyone looking to purchase a new Volvo. The highest of marks for the team at Rickenbaugh. read more

Finally after three weeks in the other shop and an additional $2K in repairs the vehicle was returned to us. Summary: The frame was still bent. Both front rails needed adjustment: one misaligned and one twisted. The buckle in the metal at the hood hinge causing the panel misalignment was straightened and the right fender needed repair and repainting The A/C was charged since Rickenbaugh never put freon in the system, even though it was on the list of repairs originally performed. Multiple clips were missing in the engine compartment and needed to be replaced The bellypan was completely missing and needed to be order and installed Thank goodness the vehicle finally will hold an alignment. Still haven't received any attempt at resolution from Rickenbaugh. The epitome of an establishment without any concern for customer satisfaction! read more

This is literally the best dealership and car service experience I have ever had. The convenient location, ability to make an early appointment, offer for a ride, extremely comfortable lounge where I can work as I wait and wonderful care. Walter had me out in under 2 hours. read more

Terrific repairs and service. We had a dreadful experience with a repair shop in Parker when we first moved here. It is definitely worth the drive to Denver to have your Volvo well maintained ! read more

After getting the run-around several times from Volvo costumer care 1-800 numbers, I was fed up. I decided to take my car into Rickenbaugh to see if anyone was willing to listen and help me. Keith Smerchek, part of the service department at Rickenbaugh, greeted me with a warm hello, and I immediately felt like I was going to (at least) get an answer for my problem. Not only was Keith friendly and helpful, but I felt he genuinely cared about the issue I was having. He could tell I was a bit deterred at this point, spending countless days trying to find anyone who cared enough to at least point me in the right direction. He went above and beyond. Never have I encountered such great costumer service from any service department regarding any car I have ever owned. He told me what needed to be done, and what I could do to achieve this. He kept in contact with me throughout the day as he inspected my issue. What I thought might be a week+ long process, turned into a short days work. Keith Smerchek accommodated me in every way possible, and kept me informed and made sure I had a clear understanding of the situation. After almost six months of trying to resolve this issue, Keith Smerchek took care of me in half a days work. I am so thankful for him, and his service he provided to me. I will be referring my friends and family to him, since we are all Volvo-lovers. Rickenbaugh is the only place I will take my car into now. The whole staff was amazing and comforting. I am thankful I made the choice to stop in because now I have a place I can trust with my beloved car, anxiety-free. Overall, the whole experience was amazing. I don't usually take time out of my busy schedule to write reviews, however, Keith Smerchek earned it, and anyone who reads this, I highly recommend talking to Keith about any service department issues you may have. All in all, great experience. Rickenbaugh has a loyal costumer from this point on. Never been so satisfied with the treatment I received. Also, the courtesy shuttle driver to took me home while the problem was being resolved was amazing as well. I wish I could remember his name. If you come to Rickenbaugh, I can assure you, you will be more than pleased with the service you were provided with. read more

When I say this dealership is worse than the service I got on my Volvo back when I lived in Upstate NY, that's saying A LOT! Last Thursday, I went in to get a recall fixed on my Volvo S40.... First, they told me it would cost $168. I actually had to show them the recall letter and make them pull up the VIN to prove it would be fixed at no charge. This was a recall for all 2005-2008 Volvo S40's and V50's for no charge. Second, I was told it would take an hour and a half. It took 2 hours and 15 minutes. It took this long because they decided to fix one of my tires. Then they told me it was going to cost me some money. I said "Listen, I only asked you to fix ONE thing, and you touched something else on my car that I could've fixed myself, and for a lot cheaper too! If you did this and it was going to be free, that's one thing. But this another deal. When you fix things on my car without my permission, that pisses me off. Don't touch anything on a customer's car unless you call and ask permission first. You are so lucky you didn't do this on a $1000 repair, otherwise I would've called the corporate headquarters in NJ and made an effort to get you fired." Luckily they apologized and didn't charge me for that [and that's the only good thing I can say]. But the problems don't end there. I get my receipt back only to read they found a leak in the right front strut. Couldn't you have told me this when you called and let me know my car was ready, instead of for me to read it on my receipt? Better yet, couldn't you have called me while you were fixing my car and let me know you found this? Third, the old lady in the showroom was so rude to me. I was walking around while waiting for my car to be fixed. My clothes were pretty dirty, but I had a good reason: I just came from work [I work at a doggy daycare]. Of course I'm not going to have the cleanest clothes. She followed behind me with a duster and broom. Yeah, that makes me feel comfortable. Can't you wait until after I leave? I'm no Colfax/Broadway scumbag, I'm a customer! Fourth, they left a nice scratch on the top of my hood. And they took it for a small joyride. How professional! Fifth, I call them the next day and left them a message to call me back because I needed to talk to them about my poor service. Of course, they never returned my call. I would think somebody would have the decency to return an angry customer's call within 24 hours. They e-mail me the customer service satisfaction survey. I gave them a very poor review, of course. In the comments, I requested they call me back, and for all I had to put up with them, and if they ever want me to say a good thing about them, the least they could do in exchange is my 30,000 mile service for free. Otherwise, expect me to make a poor review on Yelp. They never responded to me, which is why I'm here now, creating an account and making my first review. :) Do not go here, this place sucks. Period. read more

If you saw (and documented) an offer posted on their website...you would expect it to be honored right? Not so much. And...the egregious Sale Manager's attitude to boot. read more

Rickenbaugh is a great dealership. I have owned or leased 2 Cadillacs and several Volvos over many years, all from Rickenbaugh. The sales staff is knowledgeable and professional. They know that their products sell themselves, so there is only education about the vehicles and no pressure to buy. They have always helped me make the right decision based on talking to me about my needs in choosing a particular model. The service department is also first rate. Bud and Walter very accommodating and terrific to work with. I have and will continue recommending Rickenbaugh to anyone interested in Volvo, Cadillac, or, now, Infinity. read more

GREAT SERVICE DEPARTMENT. We bought both of our volvos from Rickenbaugh. The buying process was easy but what really makes the experience is their service department. Dwight is always helpful and efficient. If you want a volvo, buy it here, service it here. read more

BEWARE! Don't buy a used car from Rickenbaugh Volvo. They showed me a price using KBB for a car that I bought only thing they used a model with more options than mine and I ended up paying way more ($3500) than the car is worth. read more

Rickenbaugh Volvo service has been maintaining my car for over 10 years and we have always had exceptional service. Other shops pale in comparison. read more

Rickenbaugh Volvo is probably one of the best dealers you could buy from. They are so professional and classy. Service is prompt. The staff is curious, and they always do such a great job on servicing every volvo we have ever had. read more

Two words for Rickenbaugh Volvo Service: absolute best! They were courteous, car was ready on time, my warranty covered everything and they didn't try to nickel and dime me, and I got a great car to run around in while I was having mine serviced. read more

We have been loyal Volvo and Certified pre-owned vehicle customers of Rickenbaugh for more than 25 years. Taking our vehicle to Rickenbaugh for service has always been a part of our vehicle maintenance scheduling after purchases. The facility is first rate. Keith, our service writer, is among several very qualified long-term employees whom we have grown to trust and in whom we place our reliance. The workmanship by service personnel is unfailingly performed in a timely and professional manner. Congratulations on meeting consistently high standards we have grown to expect from Rickenbaugh. -Bill and Helen Brady read more

My Volvo XC60 was well taken care of. I took in to Rickenbaugh Volvo for the first service. [I bought my Volvo from them]. I highly recommend Rickenbaugh Volvo service department. And I think the service advisor Dwight David handled everything professionally and thoroughly. It is a pleasure doing business with Rickenbaugh Volvo. read more

I have owned a Volvo S60 for 10 years that I bought used from a private seller. I have had it serviced at Rickenbaugh since the moment it became mine. I have had great experiences with the service department and have built a good relationship with my service advisor. (My service advisor is Dwight and he is great to work with. He knows my name, gets things done in a timely fashion, and is happy to change a bulb or a wiper blade any time I need him to) When the time came to consider purchasing a newer car I looked to the used lot at Rickenbaugh. I was so pleased with my S60 that I decided to look for a newer model of the same car. An S60 that seemed to be just what I was looking for caught my eye. I told my serviced advisor that I had looked at the car and he was happy to look in the system and see what type of work the car had required during the reconditioning process. He said there were no major problems and that the car seemed to be in great shape and probably wouldn't require any major service for quite some time. The only issue was a notification that had came up once and hadn't come up again. They had evaluated the system causing the message and had been unable to find a problem at that time. I purchased the car. Less than 2 weeks later the notification that had popped up during the reconditioning started to intermittently appear. Over the next 3 months I took the car in 4 times while they tried to figure out what the problem was. The issue was difficult to detect because the notification was intermittent and never seemed to be causing a problem at the exact time that I took it in. The service department worked hard to find out what was exactly causing the problem because they didn't want to replace a part or system that didn't need replacing. The fact that it took so long to diagnose was actually a good thing and meant that the service department was taking the issue seriously and didn't want to do unnecessary repairs. It was eventually determined that the car needed a part that cost $2800. I spoke to my original salesman from the used car side to see if they would assist with covering the cost of the repair, since it was an issue that had been ongoing since before I bought the car. A week later he called me back to say that he had spoken to his sales manager, who said that they would not do anything to help cover the cost. I was disappointed to say the least. I am pleased to say that later that same day I received a phone call from the general manager of Rickenbaugh, Nick Pacifico, who had became aware of my issue. He assured me that all costs of the repair would be covered and apologized for my inconvenience. He definitely took an upsetting situation and made it right. This is the level of service that I had previously experienced in my 10 years of doing business with this company and the level of customer service that one would expect from a business such as Rickenbaugh. I hope to continue my great relationship with them for many years to come. read more

Problems with purchasing a new Volvo. My wife and I are in the process of buying a new Volvo XC70, via the Costco Auto Purchase program. We were put in touch with one of the salespeople at Rickenbaugh (Bud) and he made a quick initial contact. From there, no response to email questions about the process and the car (two emails asking about the timeline for purchase and differences between trim packages). We live 3.5 hours drive away from the dealership, so internet interaction is required. Disappointing - this is a large purchase for us, and we expected better. We have been referred by Costco to another dealer who is providing excellent support. Two stars for the quick initial response. read more

Wow, About all I can say is don't buy a New or used car at Rickenbaugh Volvo! Really bad news when nothing that comes out of there mouth is true. As a "True Volvo Dealer" I as a customer expected more! Within 2 months of purchasing a used XC90, it needed over $2300 worth of repairs, which was after being told the vehicle was in perfect condition. Currently I am still continuing catch up on maintenance that I was told was done! Do not trust this dealer, they have been there for a long time but now they really don't care about the customers anymore! On the service side of things, I think things are even worst! Bad customer service, overcharging, lying and just plan rude! As I disputed some charges with the service manager he plan and simple said he was not part of the Rickenbaugh family! Who writes his paychecks? Also he stated that nobody knows how to service Volvo's like them, hum - I am currently not sure this service manages should still be working there! read more

I was referred to Walter Barnes (Service Advisor) from another shop to fix a fuel pump on my 2002 Volvo XC70. Walter went out of his way to get my fuel pump replaced free from Volvo under an outdated recall. The recall was for 10 years and/or 150000 miles. My car was 12 years and 142000 miles. Simply put the service I received was over and above my expectations. Thank you to Walter and Rickenbaugh you have made me a customer for life. read more

I just bought a new Volvo S60 here after giving the other regional Volvo dealers a try. Rickenbaugh went the distance to find the car I wanted (which was not readily available and which none of the other dealerships was able to find), and finagle a deal with some other dealership to snatch it out of their inventory and direct it to me. So far so good, and I put a deposit down on it while they put the order in. I came by a few days later to sign the final paperwork (the incentives were set to expire in 24 hours so I had to get the paperwork done) and bring in my old car for the trade in. Roxanne, the finance manager, is totally fun and really, really, really good at what she does. She didn't pressure me on any of the add-ons she's required to offer me, and she even walked me through (making notes for me to take with me) the licensing process I could expect from Denver DMV (I've never purchased a car in CO before). So now I'm all set to get my new car "in a few days" but it doesn't come in as expected. They've given me a loaner to drive (a new Volvo station wagon) until mine comes in, which was decent of them, but more than a week after I put the deposit down and they ordered the car, it hadn't arrived. What's more, they didn't know where it was! Somewhere in transit, and no one seemed to be able to reach the transport driver to determine his ETA. I just can't imagine a business having several hundred thousand dollars worth of merchandise in transit and not knowing where it is nor seeming too concerned about it or when it would arrive. This is my only complaint so far - they just didn't seem to be too worried about a two week delay in delivery. But I do feel I was treated well by my salesperson, and was given what I felt was a very good price. I'll check back in after the first service interaction... read more

My sales experience was outstanding!! I was assisted by Bud Stelley and Ron Mroz of Volvo new car sales. Over the course of a few weeks, they took all the time I needed to learn about the 2015.5 XC60 I wanted to purchase, and they were not pushy at all. In fact, they gave me a super deal on the price with NO HAGGLING! When I ordered my car on October 7, Ron checked their incoming inventory to see if a car that was similar to the one I had just ordered might be coming in. It was then that a "miracle" occurred when it was discovered that the exact car I had just ordered was already on its way to a California port and was scheduled to arrive there one week later! So, instead of having to wait for three MONTHS to get my car, I only had to wait three WEEKS!! I just love my new car and am so glad that I had such a positive experience with Bud and Ron as my sales team. Also, Stephanie Marshall in the Finance Department was very thorough and efficient in processing all the necessary paperwork. She took time to explain it all, and was particularly helpful in helping me decide what kind of extended warranties I might want to purchase. However, there was never any pressure on her part for me to buy anything else; but, due to her assistance, I chose the warranties that made sense to me and were the most affordable. I have nothing but praise for my experience at Rickenbaugh Volvo, and I look forward to a continuing positive relationship. (BTW, this is my second Volvo to have serviced at this dealership. Even though it isn't the closest to me, it is the BEST!) read more