I signed up for email coupons and I show up with a bag full of clothes and the coupon on my phone. Nope, you have to print the coupon. Load everything back in my car, drive home and print the coupon, and drive back to the store. Not very eco friendly Rick's Cleaners. Let me guess, you're just gonna throw my printed coupon in the trash. SMH! read more

Worst experience ever!!!! Took a jacket to get dry clean. Noticed there was a piece missing. They took it back, I called customer service, they said that they where going to look at my jacket. Few days later, I received a call saying my jacket was fixed and ready for pick up. Picked up today and NOTHING was done jacket still messed up. PS, They found a shirt that they had lost a week prior to this visit. Peor experiecia que he tenido. Lleve una chamarra a que la limpiaran. me di cuenta que le faltaba un pedazo. Se quedaron con ella, llame a servicio al cliente. Unos dias despues recibi una llamada que mi chamarra estaba lista. Hoy la recogi y no le hicieron NADA todavia le falta el pedazo. PS. Encontraron una camisa que ellos habian perdido en una visita previa. read more

I was excited when I saw all of the raving reviews. But after dropping off several silk blouses I am everything but impressed. The silk shirts that I sent in had zero stains and just needed freshening up, however when I got them back they had marks all over them. Do not take anything with color to them. I will not go there again. read more

I have been using Rick's Cleaners for nearly 8 years, basically since the time I moved to Austin from Dallas. For several years, I used the Jollyville location, and now, due to a job change, I am using the 183 and Anderson Mill location. Their prices are very good and they generally do an excellent job with my clothes. I have tried a few other places, but most are much more expensive. My only wish is that they would stop with all the coupons and just provide a "frequent user" discount equal to the coupons found on their website, in emails, or in the Austin Chronicle. I have 260 or so pieces dry cleaned a year - I don't want to mess around with coupons. read more

Ricks cleaners is awesome.. they are very affordable and always have my dry cleaning done earlier than expected!

I randomly took a dress I needed dry cleaned here. They did a great job, super cheap, even got an old stain out of it. I used to not get things dry cleaned (I Febrezed it til I could not Febreze it anymore) but now I'm dropping off things to get dry cleaned here regularly because it's so cheap! I think this place is great. read more

The Employees are really great. But the quality of the Dry Cleanings are not Good. I've dropped off the Men's Suits with in few months. I had to ask few items to "Re-Do". Still came back same results. Really DISAPPINTTED. Reasons were ...Stains still remained after getting twice of Dry cleaned , Ironing must have made the Shinny surface of the dark color suit's jacket , Ironed Extra line and damaged the inner liners in few places. read more

My wife works crazy hours and travels a LOT! A reliable dry cleaner is a must. Not sure who was working Sat. Aug 4th, but 1 minute before closing (we know this because my wife actually looked on her phone after the shock) this female dog rushed to beat her to the door, actually pulled it back closed and locked it in my wife's face! I don't care how cheap they are. When you have a-holes working your counter you lose money. You'd think this a-hole would be happy to have a job. She may not after we talk to her superiors. read more

I was very pleased to have 17 items cleaned (and very well done) for just over $40. I will certainly use Rick's Cleaners again!

I have been a customer for many years and the service has been degraded every day more. My clothes are been lost since last week. Today I went 2 times and the store Manager tells me that she does not know where my clothes and ask me come back tomorrow again. It is not the first time they lose my clothes and no one to answer me about this situation. I am looking for a new dry cleaner. I want an answer from the owners about where my clothes are. read more

Worst place ever staff does not know what their doing what direcction to go service is bad overall long wait and looks dirty 60 percent I bring my husbands clothes and the clothes smell terribly even if I have to pay more I will sorry but its poor service no matter if the price was 1.00 never coming back boo thumbs down ricks cleaners read more

Moved here from Miami, and I after trying 3 others here in town I was amazed at the bargin. Rick's has the CHEAPEST prices in town. And when they tell you this day... count on it! Great service at a steal. read more

I am so pissed at Ricks right now. This is the second time that I have put clothes in and they are not ready when promised and both times I was going out of town. Also I bring my husbands shirts in to get cleaned and folded and it never fails that one box folded the others are on hangers. Ricks you guys need to get it together because this is very upsetting to me. read more

Three tries at this cleaners and I'm done with them. The pressers at Ricks central factory on Cameron must find it tough to follow a perma-pressed crease; my pants come back with 2 creases. You only get 1 chance for a first impression. I'll pay the extra $ to look professional and use nearby Sweet Cleaners for my suits and slacks. read more

After several successful visits to this dry cleaner in a strip mall off of William Cannon, my last experience guarantees I will never be back again. There's nothing quite like showing up for a meeting in Dallas with a garment bag containing torn pants. So they made a mistake and ripped my pants, causing damage. No big deal. They will fix it, right? No, actually they won't. Tell tell you 'no' several times and then be grudgingly call their manager. The manager will then tell you that it's impossible for them to fix it without the original yellow tag. Even though the history of each customer is contained in their computers. This dry cleaner wants to run through customers quickly, and doesn't care about retaining them, or making damaged clothes right. I'm going to spend the money to go to a higher class facility that actually cares for the customers and takes care of problems. If you do decide to risk it and work with Ricks, inspect every last garment before you leave the facility otherwise you might end up paying for their mistakes. read more

Never again. We picked up a suit after 4 days. We realized once we got home that it had not been cleaned up... Same smell, same stain. And of course we paid for it. Please don't go. If you do make sure you check everything at pick up. read more

I was skeptical about using Rick's Cleaner's because of the extremely low price and some of the horrific reviews I've read. However, I had just gotten a white coat for Christmas that will need to be dry-cleaned frequently because of its tendency to show even the smallest amount of dirt, and I cannot afford $15-20 cleanings every 1-2 weeks. So, I decided to risk it. I'm glad I did, because for $2.59, my coat came back in perfect condition. I will happily return to Rick's Cleaners, and hopefully my coat comes back just as splendid every time. Otherwise, I'll be back here to update my rating. read more

When I first stumbled upon Rick's Cleaners, I had my doubts. Since my first visit, I have never gone anywhere else. While it may not meet your looks from the outside, I promise you your clothes will come out perfectly dry cleaned and for a great price. Not to mention, the employees are always very nice. This place is the bomb dot com. read more

I had the worst experience at Rick's cleaners. One time I took my new comforter to get it dry cleaned. I had only had it a couple of months. Rick's destroyed it. I spoke to 3 different people about it and no one would compensate me for it. They blamed me and wouldn't help. They said it wasnt their fault. I took it somewhere else and I was told that it had obviously been WASHED not dry cleaned like it was supposed to be. I WILL NEVER GO BACK AGAIN. The lesson is that if they make a mistake and ruin your things, they will NOT own up to it, but instead blame you. read more

Just tried them , as my other cleaners was charging 10bucks to clean a silk tommy bahama sport shirt...and pretty much 10.00 a piece for anything, really. Ricks did a great job and the price is what a normal person can afford. cudos. So rfar so good. Two pairs of women's wool slacks and a cashmere sweater came by perfectly cleaned and smelling very nice, as in smelling like NOTHING. No dry cleaning chemical smell or fabreezie smell. Great so far! read more

I've used this location for several years now. While the service is not necessarily super friendly, they always have my clothes done on time and in good condition. I have shopped around and they are the cheapest available. read more

I was nervous about going to this place but after seeing that it had received a few great reviews I felt a bit better about it. I've never written a review before and I admit, I wouldn't feel compelled to write this if the staff members weren't so completely rude. I sent in 3 pairs of pants, 2 skirts, 5 sweaters and 8 shirts. My total was just over $50 which was awesome...until I went through the clothes and found a sweater that has blatantly been machine washed and has been so shrunk that I can no longer wear it and a skirt that has blatantly not been cleaned, only steamed to remove wrinkles. I'm glad those were the only two items that were not as they should have been and only one of them was completely ruined but I have absolutely nothing nice to say about this place. I will pay the higher prices at a place that treats me nicely and doesn't ruin my clothes. read more

I used to go to Rick's, the prices are low, it's in a great location for me, and the staff was always friendly. Unfortunately they never seemed to be able to get stains out of my shirts. I have retired several work shirts that had a single small stain that Rick's couldn't remove. read more

Worst customer service at the Bee Caves Road location! Jessica, the MANAGER is absolutely horrendous! No customer service, no greeting, she even had me stand outside after she saw me at 7:01am! I will never go back to this cleaners again!! Yes, they are cheap, but there is a price to pay for that. I for one will not risk good customer service for a cheap price that I always have to send back to get redone. I will no longer take my business to Rick's! All, you have been warned. read more

I should have known better. Whenever a dry cleaner insists that you pay in advance for services...somethings wrong. I took 2 shirts to be pressed only, having laundered them myself first. I thought that might save me some money since they didn't have to clean them. I was wrong. They charged me full service and the shirts came back puckered and wrinkled. I had to iron them myself before wearing them. I only regret that i cannot can give negative stars. You fooled me once...never again. read more

A few months back I procrastinated and needed to dry clean a dress and jacket for a conference the next day. I dropped them off in the morning on my way to work and was able to pick up same day! Clothes looked great and I appreciate the fast service read more

Typically I do t write - but this Was the worst service I have ever received. Cleaners lost a pair of my pant and the first day I'm promised a phone call from a manager. That never occurred. Went back the second day to get an answer and then the girl look at me like I have two heads. Another person came from the back (not to help, but get money from the register) and she chimed in and said "we need to get more info from you before we can proceed. It typically takes 5-7 days to track down lost items." I explained that I'm not from here and leaving this week. She turned around and left it in the clerk hands. She went to the back never to return. Unbelievable!!!! read more

I've been going to Rick's on W. William Cannon for almost a year now, and I have had several bad experiences there. Upon picking up my clothes earlier today, I realized that they had not actually been dry cleaned at all. Some had been ironed, some had not. They still looked the same (spots and all), and they still smelled the same. The last time this happened I could still smell the salad dressing that had soiled one garment and my sweat on another. It was very clear to me that the garments had not been cleaned but were passed as such because they had been ironed and stuck in some plastic. This has happened to me before there, so buyers beware! read more

I am done with this business. I have spent alot of money having my clothes dry cleaned and laundered here. I continue to have items not returned to me as a matter of fact 3 to be exact. Management does nothing but brush you off and wastes your time. The savings is not worth it in the long run, I will never do business here again or with any of the chains. Sweet Cleaners has just received another potential customer. read more

This place may be cheap but you get what you pay for . worst experience ever and I hope people will learn from me and not take your clothes there.. I took a brand new dress I had worn once to them on Friday afternoon 09/7/2012 to be picked up satruday for a funeral Monday . I got the dress home and didnt look at it til Sunday . Not only had they a ripped a button off , but EVERY single button was gone and there were threads sticking out everywhere . They had to have noticed what they did and didnt even bother to mention it when we picked it up . My husband who is more calm at these situations called them Monday morning . they told him they were not responsbile for buttons or pins espically if they arent on the garment well..they also told him to bring buttons in and they would sew on for free...guess what ...you lost the damn buttons how the heck do I bring them to you.....this dress was still BRAND new and was inspected before drop off..Each button was very well attached . It looks like someone sat there and pulled each one off.. They not only took no resonsibility , but never apologized . this pissed me off even more . so I called 3 times during buisness hours getting a machine each time ...finally I leave a message and have never received a call back . This is such a poor , dishonest , and disrespectful way of doing buisness . I would rather go somewhere that charges a little bit more, and have better quality of service and customer care ...which is something RICKS CLEANERS ON WILLIAM CANNON is lacking .just all around terrible service !!!!!!!!!!!!!.. Again , you get what you pay for ! read more