I didn't purchase my Subaru at this location and this is the first time I have used them for…read moreservice for my Subaru. We have had our Kia serviced with Wyatt Johnson in the past and it was a hit or miss experience. My Positives: I took my Subaru Forrester in today for a recall on the brake system and spring coils. I also had them replace the rear windshield wiper, since that is a Subaru only part. Marvin checked me in, texted me with an update, and called me when the repair was completed. This guy was really overly great and helpful in the process. He was spot on, almost to the minute, of how long it would take to get the repair done. My critiques: When I initially called to schedule the repair I was a bit turned off by the person on the phone (don't recall her name) because I have a 1hr 45min drive to the dealership and asked about the time-frame of the repair. I was told I would have to ask when I showed up at the dealership. Typically dealerships will quote me the "billable labor hours" of the repair, which at least gives some indication of the overall time. When I got in my car it smelled like cigarette smoke. As I have asthma, I'm overly sensitive to smokers and this was a bit of a turn-off.

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is…read morethe top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase

As far as I am concerned, this is the best place in Clarksville to take your car! It is hard for a…read moresingle woman to find a honest mechanic in ANY town and they are HONEST!!! I will not take my car anywhere else!

Had a 2018 5.7 Hemi truck serviced for Trans, transfer case, rear end, and a collect change. They…read moreprovided an appt.They provided a list ot OEM parts and fluides they installed. I had no problem with price. I got what I paid for. I rate Lees a 10 and will be recommend them to my friends.

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

get ready to have your car take forever to be repaired and get ready to lay down several hundred…read moredollars to fix your minor issue. First you will get enrolled in their notification/text system with your appt there you will be greeted by folks on computers overly asking questions about your issue you will be given free coffee and popcorn but you'll pay for that later. Do not recommend.

Took our BMW 335 convertible in to check the air conditioning and an overall service visit. Was…read moreexpecting a huge bill which had been our previous experience with import cars. Was pleasantly surprised with reasonable service rates and honest straight forward explanation of what the problem was. Will definitely be working with them again!

Unfortunately, our experience with Walker Automotive was extremely disappointing…read more What bothered us most wasn't simply that our vehicle wasn't fixed -- it was the conflicting information and the way we felt we were misled throughout the process. We were told things about our vehicle and the repairs that later did not add up. After being given different explanations and being dragged through the process, we ultimately got our vehicle back with the A/C NOT working. We went into this trusting the professionals to be honest with us, communicate clearly, and either repair the vehicle or be upfront if they couldn't. Instead, we were left frustrated, with unanswered questions and a vehicle that still had the problem we needed addressed. I don't expect every repair to be simple, and I understand that sometimes a shop may not be able to diagnose or fix an issue. What I do expect is honesty, transparency, and straightforward communication. Unfortunately, that was not our experience with Walker Automotive. We will not be returning.

Fixed something I ask but nothing that was broke, they said they would check it out, I called after…read morethe the repair, I said I still hear clunking, he said oh yeah I forgot to tell you that you will need sway bar links replaced, I know they've had good reviews but not this time, you can't trust no one in this town any more, frost you get a D+

My family and l have taking our vehicles to Frost for 25+ years, with never an issue. Great service…read moreand pricing. The last 2 years we had to take all four of our vehicles back for oil leaks. One car a bolt was broken in manifold and hidden with sealant and after replacing my oil cooler in our work vehicle , found by another mechanic the manifold was crack. by replacement. Said he is retiring...have a nice one.

I'm so freakin' blessed!!! Turns out that my old 325i 2005 BMW had its water pump fail and the…read moreowner of this very busy import car repair shop here in Clarksville,TN has gone so out of his way to be a great Good Samaritan. Not only did Thomas, the owner, fit me in to do this repair on a day he gave his people off to watch the eclipse, he put me to the top of the list, charging me about a third of what it would cost me at the dealership in Nashville some 90 miles away, and installed me in his air conditioned waiting room with a couple of bottles of ice cold water. I'm telling you, there are some really kind, generous folks down here. Thank you, Thomas!!

absolutely top shelf service. it's been a few years now. Car still runs, put custom engine in…read more. what they were able to pull off awesome. Been to west coast and back. will consider them first for future projects..

Absolute f***ing rip off of a place. They wanna charge me $1700 to fix an AC hose that's leaking…read more When I kindly declined they still are charging me $620 for a diagnostic. Anyone with half a brain knows it doesn't cost over $600 to diagnose a f***ing car.

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!