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RideNow Powersports Tucson East - 2019 Kawasaki Ninja ZX-6R

RideNow Powersports Tucson East

(112 reviews)

I bought a ZX6R from these guys yesterday. I worked with Yahaira, Ty, Ben, and John (and a great…read moremechanic whose name I don't know, but deserves a raise). I couldn't be happier with the experience I had with RideNow. I waited 37 years to buy a motorcycle and my first bike I bought a few months ago was stolen. I've been searching everywhere for a bike that reminded me of how I set up my first bike. I was about to fly across the country and ride home to Tempe to get something like this. But then I found a new listing for a pre-owned ZX6R in Tucson that had a lot of the same mods I had just spent all my money on in 2024. The bike had some issues that required RideNow to put a ton of effort into getting it ready to sell me. They spent the entire day yesterday working on this thing. I am so grateful for the time and effort the technician(s) spent to get this bike ready. I was impressed in the short time I got to speak to the technician. He knew I planned to ride it across the desert once it was ready and made it clear he was going to do everything he could to make sure I'd make it home. Once it was ready to go, knowing I had a long ride ahead, Ben double checked that I actually knew how to ride a motorcycle before letting me leave. I thought it was hilarious and I also really appreciated it. I felt every staff member I interacted with genuinely cared about me as a customer and rider. As soon as I got on the bike, I stalled it lol.. but I want the RideNow team to know I did make it back home safely with no other issues :) Please thank the mechanic for me who worked so hard to make sure this thing would get me home. The ride home was a blast. I really appreciate all of you

The sales experience was awful, especially being new to the area. I responded to an online ad and…read morewas contacted by someone I assumed was a salesperson. When I arrived at the store and notified him I was there, he immediately handed me off to another salesperson without much introduction. The second salesperson jumped straight into discussing a trade-in. I told him I did not want to trade in my motorcycle. Right after that, he handed me a credit application. I told him he was moving too fast because I wanted to explore my options first. Although I liked the first Slingshot I saw in the showroom, I knew there were other models posted online at different store locations, and I wanted to compare them. He did not pressure me aggressively, but his attitude came across as, "What's the problem?" Yes, I was interested in purchasing one, but I wanted options and something that fit within my budget. He then told me they would need to run a hard credit pull for each vehicle I wanted to consider. To me, that was a concern because hard inquiries can impact a credit score. He never really went over the machine, its features, or what I was looking for. His main focus seemed to be getting me to fill out the application rather than understanding my needs and budget. Then another individual approached me without introducing himself. Based on my experience, I could tell he was the finance manager because he already had my application in hand. Again, there was no proper introduction. He simply presented numbers such as the out-the-door price, down payment, APR, and monthly payment. He also stated that another credit pull would not impact my score since I had already been approved through the manufacturer's bank. That contradicted what the salesperson previously told me, so the salesperson was at least partially incorrect. When I told the finance manager the payments were too high and outside my budget, he went back and returned with different numbers, but they were still higher than what I could afford. I explained that I needed time to think about it and discuss it with my wife, especially since it was already approaching closing time. As I was leaving, the second salesperson approached me again and asked for my decision. I told him the same thing -- that I needed time to think about it. He said he would contact me the next business day, which would have been Tuesday, but he never called. Overall, the experience lacked customer service, hospitality, professionalism, and communication. It honestly felt like they did not value or want my business.

Iron City Polaris

Iron City Polaris

(7 reviews)

I bought my 2024 Pro R 4 Ultimate from Iron City Polaris Casa Grande back in July 2024, and the…read moreexperience was absolutely seamless. The purchase process was effortless--I was in and out of the store in less than an hour on a Saturday, driving my new machine home at an unbeatable price with no BS. Since then, I've done a complete build on my Pro R, including an aftermarket cage, subwoofer, lighting, tune, and clutch kit. The entire service team has been nothing short of outstanding. Justin in parts is incredibly knowledgeable and always makes sure I have exactly what I need, whether it's something small or a key component for my build. Kevan, the service manager, runs an excellent shop--he made sure my car was completed in time for an important dunes trip and kept me updated throughout the process, showing real care for both me as a customer and the quality of work being done. And Tom, the mechanic, is a master at what he does. He went above and beyond to custom-tune every part of my build to my exact specs, ensuring that everything performed flawlessly. I can't say enough good things about Iron City Polaris. If you see any negative reviews, I can only assume those people are impossible to please. The team here genuinely cares about their customers and their machines, and I'll continue to bring my Pro R here for service and future upgrades without hesitation. Highly recommend!

Parts guys were friendly and knowledgeable and got our parts ordered and gave us a call when they…read morecome in pick them up. Everything was correct..

RideNow - motorcycledealers - Updated May 2026

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