I DO NOT RECOMMEND!!!…read more I bought a car from them, and while I understand it was a used vehicle, I had problems almost immediately. After getting the safety inspection, registration, and license plates completed, the car started overheating the very first time I drove it. We brought it back to them, and they charged us $320 to fix the issue. However, after picking it up, the car started overheating again within just a 10-minute drive. To make matters worse, the windshield wipers were not working either. We have been back multiple times to have the car repaired. Each time, we were told the issue had been fixed, but as soon as the car starts, the temperature gauge immediately rises to the middle, raising concerns that the overheating problem was never properly resolved. We then tried to trade the vehicle in for a different car, but Carlo, the owner, told us that we would lose $2,000 if we did. Overall, this has been a very frustrating experience, and I am disappointed with both the condition of the vehicle and the way the situation was handled.

I bought a 2014 Ford Escape Titanium from this dealership because I believed I was getting a fair…read moredeal. I paid $7,400 and specifically asked for the CARFAX before purchasing. I was told it would be emailed to me. It never was. I was told the vehicle had no accidents, no major issues, and a clean title. The paperwork reflected clean title, so I trusted what I was being told. I even test drove the vehicle before buying it, and at first everything seemed fine. It drove normally during the test drive and gave no immediate signs of the serious issues that would later appear. About 18 months later, after dealing with ongoing problems, I went to trade the vehicle in for something safer and more reliable for my family. That is when another dealership pulled the history report and I learned the truth: the vehicle had a BRANDED TITLE and was listed as a TOTAL LOSS. Let that sink in. A vehicle represented to me as clean was actually a total-loss branded vehicle. Then there were the driving issues. While on the road and highway, the car began doing the following: - Steering wheel shaking left to right - Heavy vibration starting around 30+ mph - Loud rattling and thumping that got worse with speed - Knocking noise when turning right - Increasing instability while driving - Felt unsafe to continue operating on public roads These are not minor issues. These are the kinds of problems that make you question whether the vehicle is safe to have your family inside. Because the vehicle was branded and had that history, it had no trade-in value at all. I could not use it toward another purchase and had to buy another vehicle without any help from the car I had already spent thousands on. I was left stuck with a problem vehicle and a major financial loss. My experience: - Asked for CARFAX and never received it - Told it was a clean title vehicle - Test drive seemed fine at first - Later discovered branded / total loss history - Serious mechanical and safety-related issues - Vehicle had no trade-in value at all - Significant financial loss In my opinion, businesses that operate without honesty, safety, or integrity deserve to be held accountable. What I experienced felt deceptive and completely unacceptable. People work hard for their money and should not be misled when making a major purchase. If you are considering buying here, protect yourself: run your own CARFAX, verify the title independently, get a pre-purchase inspection, and get everything in writing. I would never recommend this dealership based on my experience.

The Voyager Auto Sales Team has been very accommodating in helping me with a purchase of one of…read moretheir SUVs for sale. From scheduling a quick test drive for the SUV that I want to the upfront, honest information I received regarding my vehicle's trade-in value to the final purchase. The process was smooth and enjoyable; I didn't feel any pressure to buy any other vehicle nor receive finance through them. Thanks again to Mike and his team for the honest information and nice detailing after I left the garage! I definitely recommend kama'aina and military service members to go with Voyager Auto Sales if you want great service and straight-to-the-point information.

Amazing and fast customer service, whether on the phone, waiting for pre approval, or in person,…read morethey won't leave you waiting. Upon arrival they had a variety of toys available for my two year old daughter to play with, due to me being a mom by myself at the moment having to sign paper work this was amazing. Not only were they accommodating with my little girl but since I was by myself they also drove the car back for me so I didn't have to wait until later to grab it. Overall, fantastic place, incredible prices, no hidden fees, honest person, would highly recommend.

I bought a car from them sight unseen and requested in writing to make sure all fluids to be…read morechecked before sending the car over to Big Island. They replied saying it will be taken care of. The car smelled like old gas when I picked up the car and while filling the tank I noticed gas was leaking out of the rocker panel. I wiped do the gas think I spilled gas. On my way home I noticed the clutch wasn't working properly, smoking and brakes got weaker, so I stopped near Costco, Kona and checked the fluids and there was none, engine and hydraulic fluids were almost empty and I had a fifty miles left to go before reaching home. I then had to add almost six quarts of oil and two bottles of hydraulic fluid. The brakes got better as I put just about 350 miles but the clutch became an intermittent issue, got harder to shift when car got hot. So I send the car to my mechanic and found clutch master cylinder had failed due to lack of fluids and resulted is damaging the clutch. Now it is costing me $4500 dollars to fix the issues that was caused for their negligence, I have the text when I request the fluids to be checked before shipping the car. It's a Porsche with only 36k plus miles, this damage could have been avoided if they only listen to my request. Now I'm stuck with the bill.

We had a seamless and rapid transaction at the Auto X-Change location in Aiea. Keith, the…read moresalesman, is probably one of the nicest guys you will meet. He had the car we wanted to test drive ready to go; the team met our price with no haggle; and we walked out a few hours later having traded in our old car for an unbeatable value on a 2016 upgrade (it probably would have been faster if we had actually planned ahead--we weren't expecting to leave with the car that day!). We used our own bank for financing, but they can help with that, if you need. Definitely give them the shot to earn your business.

Sam & Waikiki Auto Sales were Excellent. We went to a few large dealers who low-balled us prob to…read moregain a bigger margin to cover their high operating costs. We got the best deal here with zero pressure whatsoever. They were very trusting and straight forward. Definitely using them again next time I need a car!

I was sold a piece of junk. Was told its in "excellent condition". Cost 3000$ and had 9000$ worth…read moreof repairs. Please take the vehicle to a trusted mechanic before buying from here.

My husband and I had an outstanding experience with Auto X-Change. Our sales representative, Shaun…read moreCondry, who is also the sales manager, was absolutely incredible to work with. We feel so blessed we were able to work with him We found the perfect vehicle for our little family, and Shaun followed through on every single detail from start to finish. He even answered his phone on his days off. Shaun made sure we felt safe and cared for throughout the process. He answered the millions of questions that my husband & I had with patience, kindness, and ease. We honestly felt a little uneasy about purchasing a car on Oahu since we live on Maui, but Shaun truly held our hand through the entire process and made everything feel smooth, comfortable, and trustworthy for us. This company is solid through and through, and Shaun is amazing at what he does. It can't be an easy job helping people you've never met feel comfortable about making such huge decisions. Shaun delivered on every single promiseA man of his word, no doubt! Shaun and Auto X-Change made a such positive impact on our little family's life. I would 100% recommend this company to anyone. Thank you, Shaun!! Eli & I are super pleased with our purchase. Our friends are so impressed with my new ride too :) Sending the biggest smile from Maui to Oahu Also, besides the process being so professional & personable - it happened quick! These guys know what they're doing, we had our Highlander in our driveway within a matter of a couple weeks. Zero waiting around, this company is all about action with integrity! If you decide to work with these guys, they will not disappoint, guaranteed! I've included a terrible picture of myself (I'm probably the least photogenic person on the planet ) but this was the day we picked up the car, and just wanted to share how stoked I was! Thank you big time Auto X-Change!

RODENT SUV - I am a return customer, bought a Cayenne TT about 5 years ago. Still have it, this…read moreTime I bought a 2011 ml 350. 5/25/26. Drove home, next day, drove to work, didn't make it. All abs. wheel sensor, esp brake related warnings pop up, brake pedal goes to floor. Get vehicle towed home. ( classic clear the codes, hand off car, codes back after another drive cycle ) I buy 4 new sensors ( $600 ). I Installed them. What do I find, Parts of nests. In each coil spring and near the muffler area. let them know. Was told to save the receipts. Talked next to "managment" was told " we don't give cash back. Still to this day. No compensation, or even a sorry. Just "whatever" .... what other rodent damage will show up soon? Plus, the "we owe you" a head unit/ double din or whatever, rear hatch struts, and rear left door locking actuator. Still waiting for those items to be installed. No tunes, no gps, nothing. purchased 5/25/26. Get a cocky " our shop is real busy " once they got your money .... Think I feel good about dropping of my car for this work? Whenever that is. Nope I don't. I'll update this to see how this last chapter with the "i owe you goes" . Copy and paste this and send to anyone you know looking for a car. I bust my ass for my money. Just want what I paid for. Not more tows, and suv bills.

Jon was awesome! It was my first time purchasing a car and he made me feel very comfortable. He…read moreanswered all my questions and made sure I understood what he said. He also helped me when I needed help with insurance. 10/10, 5 Stars. It was like I was dealing with a trustworthy friend. Thank you Jon!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

Jave Rosales, Sales Manager provided us with excellent customer service. He was patient and took…read morethe time to listen and share his knowledge and experience about the 2014 Mercedes Benz ML 350. . Working with 1 person from start to end has made this experience very comfortable. Jave was able to ease our concerns by going above and beyond the call of duty to ensure we were comfortable with our purchase. The company provided us with a copy of the CAR FACTS to validate that the vehicle was not damaged or had a salvage title. This is important because Some times owners selling their vehicles on other Social Media may not provide. The greatest part is he does not pretend to know everything about the vehicle but he helped us figure it out. Something that you may not find in a big box dealership. We highly recommend purchasing your next used car from TCA Auto because the inventory is hand selected to ensure the best for potential buyers. TCA auto does offer the opportunity to finance your new/ used vehicle with options to meet your financial needs. FYI, we financed through HOCU. To benefit from the low interest rate, each person on the registration must open an account with a membership for a nominal fee. We were a bit surprised but that's what happens when you are looking at the deal. Salamat Jave and his team at TCA Auto

Jaxson was amazing! I highly recommend purchasing from Prime Auto Hawaii!!! They honestly deserve…read more10 stars!!! He is extremely honest, accommodating, knowledgeable, friendly, and patient. When he didn't know an answer he went and found out. He goes above and beyond with world class customer service!!! We did a trade in and bought a 2020 Tesla X from him and we requested him to bring it to Tesla for service and he did! We asked him to get an alignment on vehicle and he did along with providing documentation from alignment store as proof. I asked him to not sell the vehicle as I was waiting for financing to get back which took about a week due to my schedule and bank hours. When it was time to finalize the purchase he was very accommodating and understanding about my time constraint and I informed him that I needed to be fast. He prepared all the documents on trade prior to our meeting was able to complete sale within 10 minutes! He even went out of the way to provide a brand new still in the box charger!!! Unheard of and unmatched! His cousin was very knowledgeable as well and helped transfer Tesla account to me! Very professional and highly suggest!!! I wish them the best and we love supporting small businesses!!! We love our car and have no issues! Thanks again Jaxson, cousin Cody, detailer (made it very clean and shiny). I would definitely conduct business with them again!!! Also check google reviews for more current reviews from people.

Inquired on Facebook market place about a SUV. The add on market said clearly said 1 owner. When…read morewe go there the sales person said no no no it's a 2 owner SUV. In a DM on market the sales person quoted me $20,000 OTD for the door. When I got there the sales person said no no no I didn't say that can't do that! Very shady and sly tactics to sell a car. Waste of my time !!! Terrible !!!