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    Rigo's Auto Sales

    3.0 (12 reviews)
    Open 10:00 am - 7:00 pm

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    Hanlees Hilltop Toyota

    Hanlees Hilltop Toyota

    3.3
    (958 reviews)

    From nightmare to my hero!!!…read more I recently had a car buying experience at Hanlees Hilltop Hyundai that started stressful and a feeling of being taken advantage of by misleading tactics and hidden contract costs. As a single parent and a caregiver for my elderly parents and my son with special needs, I was at their mercy to take care of me since I didn't have the time to take care of anything else. Well needless to say I was duped! I was so ready to walk away from the Hanlees group entirely. Everything changed when I got a call from Jim Totah, the Director of Sales Operations. Although the issue began at the Hyundai store, Jim is located at Hanlees Toyota, and the difference in management and atmosphere was night and day. From his very first message, I could hear a level of sincerity and kindness that reminded me of an uncle or a grandfather(someone who cared about me). He didn't treat me like a "sale" he treated me like a neighbor. He understood my hesitation to return to the Hyundai location and graciously met me at the Toyota dealership instead to ensure I felt safe and comfortable. Jim is a true hero who restored my faith by personally sitting down with me to go through every single line of my contract. He took the time to listen to what I needed. He said he wanted me "to be happy" with my purchase! He corrected several significant financial discrepancies that had been added to my initial agreement at the other location. Once we reached an agreement, he introduced me to Felipe Cortez, the Sales Manager at Toyota, to finalize the paperwork. Jim was right to have total confidence in him. Felipe is a complete stand up guy and, like Jim and myself, he too grew up in San Francisco. I felt 100% respected working with both of them. They ensured my 2026 Santa Fe included the full 10-year/100,000-mile warranty and the 3-year maintenance I was originally promised, all while bringing the total cost down to a fair and sustainable level for my family's budget. Jim Totah is a man of his word and a true advocate for the community, and I am so grateful he and the Toyota team gave my first car purchase a second chance at such a positive outcome! I will absolutely be recommending all of my family and friends to visit the Hanlees Toyota Hilltop location for future fair, honest, and transparent purchases.

    My husband and I came to Hanlees Hilltop Toyota for a scheduled oil change and were very…read moredisappointed with our experience. Despite having an appointment, we were told it would take over three hours for a simple oil change, which was frustrating and unexpected. We had intended to bring both of our vehicles in for service, but because of our interaction with Jenny Williams, we ultimately decided to leave. When we asked questions about fluids and oil recommendations, Jenny was rude, dismissive, and unhelpful. Her tone and facial expressions--including smirking and looking at us as though our questions were foolish--made us feel talked down to and uncomfortable for simply trying to understand the service being performed. Customers should be able to ask basic questions without feeling belittled. Between the excessive wait time despite having an appointment and the poor customer service we experienced, we chose to take our business elsewhere. It was disappointing, especially since we came prepared to service both cars. I expected much better professionalism and respect from a dealership service department.

    The Car Company

    The Car Company

    3.1
    (27 reviews)

    DO NOT BUY A CAR FROM THIS PLACE…read more They told me everything was fine with the vehicle, but I started noticing problems immediately. The windshield washer fluid system doesn't work, the tire pressure was low, a light bulb was out, and the car shakes at around 65 mph. There is also a whining noise coming from the rear, the wheels vibrate, the transmission slips when slowing down, and the muffler sounds loose or abnormal. I returned to the dealership the very next day--I hadn't even had the car for 24 hours. I had put down a $3,000 deposit, and they kept $700 of it when I brought the vehicle back. In my experience, they were not honest about the condition of the car. I feel misled and would strongly caution others to inspect any vehicle thoroughly before doing business here.

    DONT BUY CARS FROM THESE THEIVES. My daughter purchased a…read morecar and was in love with it. It ran so smooth with a clean and perfect engine. Nothing wrong with it at all. the only minor stuff wrong was the tear in the back seat and pealing on the door panel. So the car company agreed to bring it back and they would fix it for her. So we brought it back and she was told to leave it a few days and then by Monday it will be fixed. So by Tuesday she came back to get her car and they took parts off another car to put on her car from under the hood. to top it off they verbally told her that's what they did. She had said from the begining she felt uncomfortable to leave her car that long and the lady said and promised her car to be safe. so don't come here unless you wanna be robbed. I don't know why I had to post a star to get this review out but this really doesn't deserve any stars.

    Rigo's Auto Sales - car_dealers - Updated July 2026

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