We had a septic system emergency on Easter Sunday, of all days. Rinaldi's was able to come out and took care of the issue promptly. Arrived within the service window and had the job done quickly. I just wish this didn't happen to us on Easter Sunday. read more

This company is excellent. I have had 2 A/C put in emergency situations but last Friday when my hot water heater busted. 2 servicemen came out right away to access the situation with an hour or so. The rep on the phone was calming down because I needed to be at the airport in a couple of hours. She said, we got you. They had another scheduled job to go to which I understood. After that, they brought the hot water back & installed it. My dog sitter was there. Thank them for their prompt response. I didn't have any water damages. I had turned off the water to the tank but they turned off the water to the house & the circuit breaker to the hot water heater. I could have had water & fire damages to my house. Thank you again, Cyndi W read more

The technician gave notice of when he was on his way and arrived between times we scheduled. The technician explained everything he was doing and noted issues he found. At the end he went over everything in detail. He gave his recommendations and did not try to force me to buy anything. Service was professional and exceptional. read more

We called about the AC system not cooling on a system under two years old. They sent a technician out. The technician said that the unit needed a repair and that he had to come back to fix it. Then, they sent a different technician for the repair. The second technician said that the compressor was bad and that the unit needed replacement. That was a different diagnosis from the first technician with no good explanation. He was eager to send out the salesman for a quote on a new unit. We called another company for a second opinion. Their technician said that the unit was overfilled with refrigerant, which would damage the coils. He emptied about five pounds to save the unit. It's hard to believe that neither of Rinaldi's Technicians saw that on their guages. As a result, they would have been responsible for the damage to the unit. Furthermore, they were trying to sell a new unit and profit from the damage to the existing unit. We will not be calling them again since their service would have ended in disaster. read more

Anthony was on time and provided great service. I always have a good experience with Rinaldi's.

Be very careful with this company. While there may be some good techs in the company that can take service calls, their new equipment installers are absolutely horrible. Going on my third day trying to get a new Amana AC unit installed and configured. 4 different techs have come and gone and no-one seems to know enough to fix the problem. Poor workmanship and plenty of Gen z attitude as well. This will likely be my last experience with Rinaldi, albeit a very expensive one. Consider yourselves warned. read more

Twice I used this company to maintain my brand new AC and mysteriously both times my brand new motor is blown right after, the first time it was the next day, this time within 2 months and apparently it costs $500 to have an "expert" wipe off dirt .. I called 2 days ago and no response sitting in 88* heat my thanksgiving gathering was cancelled... I think I have been sabotaged!! The guy they sent both times was so cocky wish I could remember his name I wouldn't be surprised if he responds to this telling us he was so full of himself ..I do not recommend you meet him. Call someone else! read more

I am slightly torn from this mess. In Orlando, my prior home 5337 Rinaldi's AC & Plumbing (and they do electrical also apparently) used to always maintain our AC unit twice a year every 6 months usually before summer and 6mos following. Well moving forward I sell my old home and move into this new one and in my old home I had UEV lights. I paid to have it removed and was told this would cover the install of the device in the other home. 7 months later in my new home I was told they needed the old device and were installing a totally new one and that I had to pay to install the new one ....even though I was told it was included with the removal costs I paid. Mind you I was also told the 2nd new one I bought (new home has 2 handlers) that the install was included. Also keep in mind the ORIGINAL one was COVERED under warranty and initially only the bulb needed to be replaced. The tech told me to hold onto it until warranty part came in. I declined to have the 2nd one installed. Very misleading. Moving forward to today. I reached out to Rinaldi as I was reminded they do plumbing as well. I bought a Hybrid Water Heater. Tech came out and also discovered during his visit they do electrical. Shown him what I needed. I was told I would get a quote the next day or following. I followed up the day after following, and was told they would get with him for a quote and he will inform of it. Called few days later, got the same reply. Called again few days after that. Same thing. Emailed yesterday. Now I think I wasted all my time trying to get a quote from my "Go To" AC maintenance company for decades and here we are today getting no where. I remember when they were on top of their game and service calls. Now it's all crickets. My heater arrives on 12-7. As of right now I am going to Rheem and see whom they recommend. I will probably never hear back from Rinaldi. I may just need to delete the number and toss the magnets. I cannot stand service like this. Not in a restaurant, not for my home either. read more

I thought they always did a good job when my AC needed service, so when I needed a new system, I called Rinaldis. They told me installation would take a few hours. I'm now in the fourth week of them coming out and it still isn't right. They installed the wrong breakers (apparently the original breakers were fine). So they need to come out again, and then the inspection needs to happen again. So in the end, it will probably have taken 6 weeks to get this finished. Also, they told me that the installers would repaint the drywall and make it looks as good as new. They didn't. I ended up doing it myself. My boss is getting impatient with me taking off every Friday to get this done, it sounds like a fake excuse at this point. Also I don't really like that I'm burning up half a years vacation on an AC installation. read more

I have trusted this company for years and they just saved me $$ after Frank Gay tried to legit scam me. Will ALWAYS go with Rinaldi! CAMERON was great tech today also explained everything and had great manners :) read more

Do not use these people for anything! I had an entire system installed one and a half years ago and last week. When it got cold. I turned the heat on and the heating element burnt out. I called them and they said oh you're one year warranty expired and they wanted to charge me $179 for them to come and look at The messed up thing they installed!!! Not even a year and half later it's not working!! I never needed a new system. He sold me on a new system when the system wasn't broken it was not level so even after the installed it was not working until they leveled the box it's housed in but it was too late to stop the install. I repeat. Do not go here! read more

No heat for 2 weeks...then charged $3000 to install a thermostat monitoring board that should have been installed when we paid $15,900K for the new unit 5 years ago. Follow-up: thank you for validating our attention to keeping our unit maintained properly, and the numerous issues we've experienced since the initial installation that did not include the appropriate control board or thermostats for a multi-zone system. The technicians were very professional and well-mannered, but readily admitted that they were not properly trained to work on our type of AC system. The 'emergency' heat ran all heat from the unit into a single bedroom due to an error by the technician and raised the temperature to 80-degrees while the remainder of the house fell to near 60 degrees....consequently, had to turn the circuit breaker off to cancel all heat to the house for multiple consecutive days during the cold spell. Of course, you would know this if you bothered to contact the 75 year old disabled home owner and actually spoke with him regarding the problem rather than publicizing our confidential contact history as a defensive gesture. The posted picture shows the 'new' control board on the garage wall this morning...very professional looking don't you agree? read more

Rinaldi's HVAC & Plumbing - The newly installed board on our garage wall...they left it exactly like this. - Heating & Air Conditioning/HVAC Near Me - Orlando, Florida

They are not sticking to their word. They said they made a mistake and the AC unit leaked from the attic to the garage and they would fix the ceiling that is now sagging. They never came and I called a year later and they said sorry that is not what we said. We would have a drywall team come out there and give you a quote. And since its been a year later it's too late anyway. My folks had them for years and they continued to come out and blame my dad for not setting the temp correct. read more

Rinaldi's HVAC & Plumbing - Damage done by Rinaldi that they said they would fix but now will not. - Heating & Air Conditioning/HVAC Near Me - Orlando, Florida

I had a carrier unit installed. Price was almost double of any other unit When the installer had a hard time making the inside unit fit , he called the salesman Salesman arrived and tried to blame me that I requested a slightly larger 3 ton unit as opposed to a 2.5 Eventually the installer got it in on his own . Installers are the best people working here - salesman and office are money hungry goons . read more

If I could give no stars, I would. I was given a water heater through my solar purchase. I was told the install was going to happen from 9am - 12pm. No one showed up. Then I was told it got switched from 1pm - 5pm. At 4 pm, I decide to call the company to see when they were coming. They claimed we weren't on the schedule and they had nothing for my address. In the meantime, the solar sales company called and was told that we were never scheduled and they hadn't ordered the water heater yet after telling them the timeframes earlier that day and the day before and then hung up on them. They also showed up a day early to quote it, unannounced, and confirmed, at that time, the install would take place the next day. This company lies from whoever answers the phone to the management. They talk out of both sides of their mouth and their customers mean nothing to them. Instead of fixing any issues, all they care about is making excuses. This company is sh*t. Do not ever use them. This is the most unprofessional company I have ever seen. read more

Came to do regular maintenance and teach us how to also maintain our ac on a monthly basis. Thank you

AC. Broke in AUGUST. Took 2 months to fix. excuses ie: we can only order from one place and we can't track package of part. However very willing to rent room AC units for $ every day per room. Imagine living August & September in Florida in your late 80's without AC! Some of their techs were not capable of the tasks, as they came out many times prior to August. It was obvious they were not capable. read more

Had a 10:00 apt after 2 calls they showed up at 1pm. We had faucet to install in bathroom. 1 hour work they charged 667.00 Made a complain on their site Dale said to call him to work it out. We called Thursday a lady said he was in the field and they would try to resolve, never heard back read more

Victor was very knowledgeable and thorough having to fix the mess the last A/C company left. Would highly recommend them.

Our AC is leaking freon so we called them. They refilled the freon on Monday and said they'd be back to check and repair the leak on Friday. No show on Friday. We called and they said they forgot and will come Monday. The guy came Monday and said there isn't a leak bc the freon is full. (Umm...bc you guys just filled it?!?!????Der.) He told us to call again in 3-6 months bc it must be a slow leak and they can charge us $550 again. If you pay for a repair, you should get one. Don't trust this company- pick a different one. read more

Terrible customer service. I was scheduled as first appointment today. I had my 89 yo neighbor come to my house at 8 am to let them in since I work by 10 am she called and said she hadn't seen or heard from them. When I called the office they said oh yeah they had bumped my appointment. Very poor care for their customer's time. read more

My wife and I bought this house 6.5 years ago so we could be closer to the grand baby. One of the reasons we bought it was that it was a 1 owner home and nearly everything had been updated by the last owner. The A/C was brand new and Rinaldi's was the company to install the unit. After 6 years I decided it was time to have the system checked out even though everything was running fine so I called Rinaldi and they told me all about their service plan that they offered. They check the system twice a year and offer a reduced rate on parts and labor. The price seemed reasonable so I opted to take the plan. In hindsight, I probably should have shopped around... Yesterday the A/C stopped working but I had not noticed it until late in the day. I called Rinaldi and spoke to someone after hours and they assured me they would have someone there between 9 and 11 am. True to their word a tech arrived at 10:45 am. He was here 5 minutes and let me know the capacitor on the compressor went bad. The the parts were under warranty but the diagnostic charge and Labor came to $170. I paid it because I wanted the A/C repaired but since I had a service contract, that seemed a bit high to me. I got the part number and after the tech left I went online and looked up the cost of the part. At the MFR's website, the part would have cost $30. The technician told me that part would have cost me over $200 if I did not have a 10 year warranty on parts. OK, that right there set off a warning bell in my head so I called the office to confirm exactly what I was charged for and how much the charges broke down to. I was given a detailed explanation but figured I would shop around because I felt like I was taken for a ride. I IMMEDIATELY called 4 of their competitors after looking up what others had to say about them on Yelp and asked what it would cost to have the same work done. WITHOUT a service contract in place ALL of them would have been cheaper than what I was charged WITH a contract in place. On top of that, ALL of them offered the same service contract for less than I paid. I will likely have them perform the second check when it is close to winter but I am pretty sure I will NOT be renewing my service contract with them. The ONLY reason they get 2 stars is because they showed up on time and quickly resolved the issue BUT I can't overlook that their rates are WAY OUT OF LINE! UPDATE: It has been over 4 hours and the house is still not getting down to temperature and it have NEVER taken this long to cool down in all the time we have lived here SO... I called the office, spoke to the service manager and after he tried to just use a bunch of fancy double talk to explain away the unusually long time it is taking to cool back down, I will NEVER do business with them EVER AGAIN and would not recommend them to anybody at this point. They have NOW earned ONE STAR because NOW I will just have to call someone else... THANKS RINALDI *in a sarcastic tone* Do yourself a favor and just call someone else because I would hate to see someone else go through this... FINAL UPDATE: I have contacted my credit card company and they recommended I have another company come and check the unit. If they find that the Rinaldi service technician overlooked something, they will credit my account for the fees I was charged. I have already contacted another company that was referred by two of my clients and a service technician is on the way. This is not about beating a charge but simply getting my A/C fixed properly. Nothing annoys me more than a service manager that tries to tech talk his way out of their service technician not checking everything out A to Z before leaving the site. I have always said... Anybody can sell you a widget but not everybody stands behind their widgets as they should... *sigh* FINAL FINAL UPDATE: To have another company come out was worth it's weight in gold... Not only did they not charge me BUT it was a simple fix. There was a lot of buildup on the evaporator coil. A hose and about 10 minutes of cleaning seems to have solved the problem. Had Rinaldi's tech taken an additional 10 minutes to clean the evaporator coil, the system would not have been running all afternoon. Speaking of... The system just kicked off and it now reads 75 like it usually does. Maybe the service manager with is 20+ years of experience should have asked me to check that on the phone instead of trying to talk down to me with his "Tech Talk" and I would have given them a better rating in spite of their high rates. RESPONSE TO VENDOR COMMENT: The inside temperature of the house never exceeded 90 degrees Fahrenheit so I am not sure where you came up with the 96 degrees when I called. If you are going to respond, be accurate in your responses. Had the tech just cleaned the evaporator coil before leaving, this would have been a positive review instead of a negative one. What exactly DOES your service contract cover? NADA! read more

Rinaldi's HVAC & Plumbing - Heating & Air Conditioning/HVAC Near Me - Orlando, Florida

Would love to leave no stars if I could. I'm not the kind of person to waste energy leaving bad reviews either but this company is awful and extremely unprofessional and I feel like people need to be warned. In a world where you can throw a baseball and hit 10 different HVAC vendors, I highly suggest you go with ANYONE else. They quoted us an absolute INSANE price without even coming out to check on our equipment - over twice what all the other companies quoted. Their service manager, Tim, was extremely rude and unprofessional. He was the main reason we decided to go with someone else. They wasted a ton of our time and we almost allowed them to waste a ton of our money as well, all while speaking to us very rudely. Do yourself a favor and avoid them at ALL costs. read more

On Monday, June 22, 2015, I received a phone call at 7:41 a.m. saying that Rinaldi's would no longer be able to keep my 8:00 a.m. maintenance appointment. This was just a maintenance appointment, the A.C was running fine. They rescheduled my appointment for between 9:00-11:00 that same day. The technician, Cindy, arrived to my house around 12:15 p.m. Not long after arriving, she showed me a wire from the A.C. She said she thought she fixed any issues. About 15-20 minutes later, she knocked on the door claiming we would need a new part. This increased the price to 179.00. About 45 minutes later, she knocked saying we needed a capacitor. The price was now I agreed, and she went to fix the air conditioner. Over two hours later, I went to check on the progress. She was in her van writing me a quote for a new A.C unit for over $9,000.00. In one day's time, the A.C went from working, to being in need of replacing for $9000.00. When we called the company, we were given very poor excuses for the problems. read more

I'll second Steve's review. I had them go out to my rental property after the AC wasn't cooling. While they were there, they told my tenants that the system was in bad shape and could have mold issues. It ultimately cause my tenants to not renew their lease and hurt me financially. Then Rinaldi's told me it would cost around four grand for a new system. I trusted them and said let's do it and they said they would be there the next week. I called next week after not hearing from them and the receptionist said that they needed to go out there to see what parts needed to be ordered. How can you quote me that much for a system and not even know what parts are needed? So she tells me they'll be there NEXT week so I wait another whole week and call back. Then the receptionist says whoopsie, we didn't actually need to go back to see the parts, we think we know what we need - so she/they essentially wasted two weeks of my time (this whole time it's hot in the house by the way - in summer in Florida). Finally the third week comes and I call because they haven't bothered to communicate yet and she tells me she forgot to schedule me and so I'm getting bumped to yet ANOTHER following week at which point I asked to speak to a manager. She puts me on the phone with Tim (who, by the way did not identify himself as the owner). I explain to him that I'm waiting a month now because they keep making mistakes and he basically told me that he didn't need my business and hung up the phone. Do yourself a favor and go with anyone else - there are hundreds of HVAC companies in Florida. Also I've seen Tim's replies to these reviews - it's like he's not even trying. read more

So they installed a new and rather expensive ac system but failed to close he permit. This becomes a problem as it leaves what is now an expired permit when one goes to sell a home. Follow through is apparently not a strong suit for Rinaldi read more

I just want to comment on the professionalism from my initial contact for service to the technicians who serviced my unit. Kathy, Rick and Justin. A+++. Please keep up the excellent work because I will be calling for all of my service needs. I had a great experience. See you in six months. read more

II was told that I had a 10 year warranty on both of my units when I looked it up again and talk to the company they told me that I did not have the 10 year warranty on labor only on Parts send a told me I could get an expensive warranty and it would cost me $900 I get back to them and then they tell me it's that would be for each unit which would add up to $1900 and I asked if that covered everything and he says no only thing is that is covered for $2000 is the inside of the box when it was re-done in the house everything on the outside has to be paid for separately to me I think it's wrong they should've told me even though it's on a piece of paper and they don't want you to really see that until it's too late and if I would've known that I would've never got it done next time if there is a next time it will not be with them I will make sure that I do not get paid 2000 for five $2500 more for the same job I will not do a show anybody sees this review be very careful and make sure that you read everything on the paperwork and make sure that you get everything I mean everything covered that is no hidden cost or labor I wanted to speak to the man that owns the company but they really don't want to be bothered so have him call me back and talk to him in on the phone you'll learn volume mistakes read more

They were excellent, I called several places. I immediately knew I called the right place when they answered. I needed two visits because a fan had to be ordered. Both techs were excellent. Their pricing is fair. I will use them every time. I am new to Orlando and am very happy to have found these people. read more

Ac not cooling business. Rinaldis came out gave me 2 quotes. 1. $4800 for coil leaning OR 2. New unit for $ 8500 Called another service found a leak in evaporator. Fixed the leak and serviced the unit for $200. RINALDIS YOU ARE COOKS! read more

Save your money and also save yourself the trouble of dealing with the unprofessional "sales manager" at the office. It starts with a manager that wants to go into a yelling match over their tech not showing up and him explaining what he thought the client should've known even though they are the ac experts and that's why an appointment was made. So basically we would've found out on the day of the job of other charges and items we had to pay for because explaining this after multiple calls and making an appointment to find this out was a fail. A manager took it upon himself to yell at us on the phone while the entire staff at our company listened in disbelief. He only wanted to speak to the "male" on the phone or a "man" who could understand. We, unfortunately, ended up listening to this crap for about 10 minutes before he told them "they did not deserve their discounted price" or service. He never apologized for making us wait for an hour on the other side of town for tech that he said: "did not need to come over to explain this" but, his company made the appointment when we called them. What service or discounted price? These folks were pricier than everyone else in Orlando. read more

Too bad there's not an option for 0 or negative stars. I called this business (I use the term business loosely because it's more of a dissapointing circus where all the animals have died years ago and all that's left is the guy that sweeps up after the elephant) and scheduled an appointment for between 1:00 and 4:00 because my ac was not blowing cold. I figured I'd give a call around 3:45 for an update. I was told I'm next. Great.... 5:00 rolls around.. I'm told there's one person ahead of me. (Who got to skip ahead in line? I wonder if it was someone famous?!?) Now I'm guaranteed someone would be here between 6:00 and 7:00. So around 7:36 when it's 88 degrees in my livingroom, I finally get in contact with someone (after office hours) and yayyy David is ALMOST HERE! I don't know if David stopped for a snack or a milkshake or something but he finally arrived around 8:15. David, David, David. What can I say about David. I guess we can start with the fact he was trying to be condescending. He asked me, "Do you have the proposal from last time, or did you just throw it away?" And my particular part is so expensive because I'm paying for "expertise". I did get $50 off the labor for the seven and a half hour wait. I should've just been told from the beginning that they could not fit me in today instead of desperately trying to squeeze me in so they could make a couple bucks off of me. I felt so strung along all day. It was an emotional roller coaster. Needless to say I will not be using this company for the follow services needed. read more

I just had Rinaldi's service my AC. I told the service person that I thought the capacitor was bad. 5 minutes later he informed me that the capacitor was indeed bad and the cost of a new one was $270. I told him I thought that was very much over priced but since he was there to go ahead. The repair from start to finish was less than 30 minutes. The was $348. That included the $269+ capacitor and the $79 diagnostic fee. I subsequently investigated the pricing of capacitors and found they ranged from $12 to $30 (locally at Graingers). I was in a service industry for 30 years and I understand the concept of paying for expertise but 1000%+ markup seems a little excessive. I definitely would never use this company in the future. P.S. I did not get the promised $25 credit for booking online. read more

From start to finish, I could not be happier with the service provided. Our new AC works great!!! Dale (manager) visited us before and after the installation to ensure that everything that needed to happen, did. Chris (initial tech that diagnosed the problems with the old AC) gave us all of our options from repairing the old AC to installing a new one. He was very professional and direct as to what can be done. Answered all of our questions without the pressure of which decision we should make. Danny (tech who installed) and his counterpart (forgot his name) were extremely professional as well. They did a great job installing the unit and demonstrating it to me prior to leaving. They also left the house how the found it (other than it is now much cooler). Sherry (main office) was very friendly and helpful when it came to the financing and payment. I will not hesitate to call on Dale and his team for any of our future needs. Thanks!!! read more

We made a BIG mistake in hiring Rinaldi for A/C maintenance. We pick their Peak Performance package for $189/year includes 2 visits and basic A/C unit checkup. However, when the air handler needs cleaning, they charged us $273 (a 15-minute job) and it's not even totally cleaned. I see some black growth in the wirings, etc. In short, Rinaldi is EXPENSIVE. Shopping around, Energy Air offers a Platinum package for $265 (single system) and it includes cleaning of the air handler. So with Energy Air for an extra $, your air handler is always clean. read more

Our AC went out on the 4th of July, by the time I did some basic diagnostics to make sure it wasn't a small issue, it was around 1:30 PM. I called Rinaldi's after checking some reviews. They only charged an extra $20 for same day service ON THE 4th, which I thought was amazing, and they said they would be there between 5-7 pm. Rick showed up around 4:30 pm, did the diagnostics, knew right away the run capacitor was bad. He replaced the Chinese capacitor with a capacitor Made in USA, did a full check of the system, and was done by 5:15. Absolutely amazing response from Rinaldi's on a big holiday was so impressive. Thank you so much. read more

I've used Rinaldis for 2 years now to maintain my 3 ACs. Always professional and reasonable. I've had no real issues.

Don't use this company, they charge $94 for the estimate and don't wave it even if you decide to go ahead with the job.

Quoted me $1700 to replace a $300 blower motor. Other companies said they would do it for $1000 and i even found a private licensed contractor who did it for $700. read more

This company charged me $371.00 to spray off my A-Coil on my outside self contained HVAC Unit and then using a shop vac he vacuumed the sand out, it took 15 minutes. They are complete rip-offs, do not use them. read more