We had a leak in the ceiling below our third story shower/bath combo. A different plumber had come…read moreout and told me the necessary repair was to cut into the wall to access the underneath of the tub and replace the waste drain, for a price of around $1,400. This seemed steep so I requested Pro Drain come out for a second opinion. Chris from Pro Drain arrived and listened to my recap of the situation. He performed his own diagnostic tests and told me the source of the leak was actually from water getting outside the tub and getting through areas between the tile and the wall of the tub. All that was actually needed were splash guards and application of caulking. Chris saved us over $1,000, not to mention wall repair costs. Pro Drain employs plumbers who are looking to honestly help their clients. I will definitely use them for my plumbing needs going forward.

From the moment I called, pure professionalism. I sopke with Cody, He gave me the rates which were…read morevery reasonable. I did request hydro-jetting a drain as it was a stubborn outdoor clog leaving water pooling around my foundation and something that was needed with a past drain. I was given an appointment for the following day with a 2 hr window. Austen Paul, the technician arrived right on time. He was very pleasant and professional. Went very conservative with a snake before the hydro-jet and voila- unclogged the area. Cleaned up the area and left. What I allocated for this job left me with some major money left in my pocket. Because of this experience, I've made Pro Drain and Rooter service one of my favorites on my cell contacts to be used for my future plumbing and drain needs. Thank you

Brad fixed our under sink garbage disposal. He was punctual, friendly, and professional. Also, I…read morewas confused as to when a plumber would come, but office staff worked with me to sort things out. I highly recommend Crown Plumbing.

The water heater replacement job was done quite well. They corrected several out of code issues…read morethat a DYI job would not have caught. My ONLY small issue was their internal communication. The estimator said they'd fix the code violation at no extra charge; the installer disagreed, and referred to the estimator as an "idiot" in my presence. Although a subsequent call between the two cleared the issue up (the original bid and repair was honored), I viewed the installer's comment as un-professional, and for just a minute, the comment had me wondering if I'd chosen my provider wisely or not. But, all's well that ends well, and I can happily say we're back in hot water.

Our house is 80+ years old, and we'd been putting off plumbing repairs out of pure fear of the…read morebill. Eventually, there was no more putting it off. First up: our ancient shower, leaking from the faucet and refusing to turn off. We pathetically "fixed it" ourselves more times than I can count. Never lasted and hurt our water bill! Doug came out, explained the (complicated) fix, gave us an estimate, and delivered exactly that, on time. Now we have a truly beautiful, modern shower where a disaster used to be. We were sold. Next, Doug fixed our barely functioning laundry sink faucet and just yesterday he resurrected our backyard faucet (after three years of it being decommissioned and useless.) So, after 3 projects, we can state categorically, Doug Nash is the real deal: professional, neat, friendly, confident, fair. He's the absolute BEST...we highly recommend.

Doug is a relatable, down-to-earth plumber who reminds me of a former time when people were…read moreresponsible, professional, did quality work for a great price and stood by what they said and did. These values are coming back, and Mr. Nash is at the vanguard of the movement. Due to a fortunate scheduling change and his assessment of our repair he came out the next day and replaced two ancient water supply lines. It was fast and turned out to be less than he initially quoted after a quick inspection revealed it wasn't as complicated as we had thought. He provided sound advice and is already on our calendar for a sink overhaul. So grateful to have found him here on Yelp. My highest recommendation. AAA+++

My Patterson plumbing is one of those places that you put into your contacts list as the only…read moreelectrician you will ever use. They provide timely and excellent service and I think they are one of the most professional places I have dealt with. The pride they take in their work is clearly important to them all. I'm so glad to have an honest, Affordable and dependable place like Patterson's.

I sent feedback earlier, but I'll say it again: We had great service from David DeLeon and his…read moreassociate. We appreciated the information they gave us regarding our problem. David and associate were efficient, fixed the problem, and cleaned everything up when they were done. We've used Mike Patterson plumbing for many years now, and highly recommend them!

My second experience with B&G today for irrigation backflow system testing. Appointment very easy…read moreto get, very pleasant operator (Guillermo) who quickly handled the inspection. As a kindness also eyeballed a faucet nozzle at same location and showed me exactly what was broken. Very fair pricing, excellent front office coordination. Every person friendly and knowledgeable. I wish we could tip for good service, very deserving.

While they came out quickly to check on a leak, the original plumbers suggested a repair then the…read moreoffice called back and offered a $5,800 price tag to completely dig up and replace the entire piping in my yard. Totally unnecessary. What a scam! Do not recommend

I had quotes from 5 different plumbers and Repipe Specialists not only had the lowest quote, but…read morethey also handled all the extras, thus saving me from having to find an electrician (to install grounding rods to my electrical panel, since they were getting rid of the old galvanized pipe to which everything had been grounded. I did have to pay $500 extra for this work, but it was still less expensive than if I'd hired my own electrician -- I checked!) I also needed drywall patching where holes had to be drilled to secure the PEX pipe in my basement ceiling, and they had contacts to have that done as well, although I elected to go with my handyman to do the work. Also, what impressed me was their professionalism. Alvin walked me through every little thing that needed to be done and answered several questions I had. In fact, I thought of additional questions later and called him a couple of times, and within the hour he would return my call and answer my questions. After the grounding rods were hooked up, a team from True Blue Plumbing was contracted to do the work, and they are an excellent company! They came out within the week and finished the job in one day! The city inspector passed everything, although there was a problem with my old kitchen faucet. I called True Blue Plumbing and they came out the next day and installed a new faucet for me without charging me for the extra labor. All in all, I am very pleased and I would recommend Repipe Specialists for anyone who needs their house repiped.

Do not do business with these guys. They managed to make my basement flood three times where it…read morehad never flooded before. They added no support and told me my warranty wasn't valid. The only thing they did, was to send out a locate guy. Meanwhile, I've spent $8700 to fix their mistakes. Do yourself a favor, find someone else.

I think their memberships are misleading. I paid for annual membership last year instead of paying…read moremonthly. They charged my CC 2 weeks ahead of annual due date without ant notice, I called to discuss said membership and left a message with an AI messenger two weeks before membership was due and NEVER RECEIVED CALL BACK. Then I spoke with an actual person who said manager was out. Never spoke with manager. Could have been so simple but poor customer service, management MIA and does not seem to care and it took 2 weeks to receive back my so-called membership dues. For plumbing, I think their prices are high, I supplied all the parts and I was still charged $900.00 +/- to replace a shower head and faucet and to fix a toilet. Yeah never again. Things have changed since the manager I worked with during the pandemic. When I re-piped my whole house, good communication and pricing reasonable.

Caused a gas leak in my home…read more In December, I noticed my hot water wasn't getting as hot as it used to. I called Wolcott because I had an existing relationship. On the 2nd appointment they identified the problem, and were able to find a new water heater and install it same day. I was grateful and the technician at my home was friendly, respectful and accommodating. That was when the good experience ended, and the dangerous situation began. They left around 3 pm. I took my dog for a walk shortly after and returned 1.5 hours later to a strong smell of gas in my garage that quickly expanded into the rest of my home. This was a few minutes after 5pm. I called Wolcott and was greeted by their smarter-than-average AI assistant. The AI told me he was sorry there was a problem and advised that the next time someone could help me was during an 8 hour window the next day. I asked to have this marked as an emergency and have someone call me ASAP. The AI told me it would have someone call me as soon as 7am the next day. I knew that was too long, so I called NW Natural. They deemed it an emergency and told me not to turn on anything with power near the water heater, open all possible windows and exit the home. They sent someone over in less than an hour, their first available technician. NW natural told me that the Wolcott team had put all of the pieces back, but that one simply wasn't tightened. This caused the gas leak. I am grateful for NW Natural for coming so quickly, fixing the issue and helping me feel safe. The next morning, I waited for my call from Wolcott. At 9am, when I hadn't heard from anyone, I called them. Their dispatcher was unaware of the message I left or the issue. She apologized and asked what i wanted to have happen. I said I wanted to speak to someone given this was a life threatening mistake. Around 1.5 hours went by and their head of customer service called. Honestly, this is when the worst part of the experience began. His call started by saying he heard of the situation and wanted to ask if I had a statement from NW Natural to confirm what was wrong. I explained I did not as the technician was part of their emergency crew, and I did not ask him to verify the names of the parts he fixed because he was in a hurry to his next call. The customer service manager then proceeded to tell me of all of the tests they completed, which came across as him being defensive and actually as if he was questioning if he believed me or if I was telling the truth. He then asked me to name what would make this "right" to me. I had no idea. I told him it was a life or death situation and incredibly scary and I suggested maybe just the labor for the service, not the parts. He responded by asking me if "I really thought this inconvenience was worth thousands of dollars." He proceeded to argue with me for quite some time and essentially tell me that because he is in the industry he knew this wasn't a big deal. I told him every response he was making was making my experience worse. I also suggested the following: 1. When something this terrible happens, always start your call asking if the customer is safe and okay. Ask if there is anything you can do. 2. Don't ask me to suggest what you should "refund" to me. Offer something from the start. That goes a long way. 3. Train your AI to understand words like "emergency" and "gas leak" and ensure it tells customers to call 911 or the gas company. Not doing so is a liability. I understand mistakes happen. And I honestly felt bad for the very professional tech who worked in my home, but this was very scary and dangerous. My home, my belongings and my family could have been forever altered that day due to their actions. Their head of customer service made this entire situation the worst customer experience of my life. He was so tone deaf in how he handled everything, I won't be surprised to see if he writes a negative response to this review. They did refund me $500. I guess that is the going rate for causing a problem that could blow up your home or your neighbors.

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!