I purchased my cx-5 on Father's Day this year and have Been meaning to write a review! I love my car and would recommend this dealer to anyone who has car buying anxiety. They made the process easy and transparent as possible.Larry Sullivan was my sales consultant! read more

I have been a long time MAZDA customer! My service by far has always been exceptional! Service advisor, Wendy always is a pleasure to talk to and is super informative. Ivan is the shop foreman at Mazda. He pays special attention to detail while he services my car in a timely fashion! Mazda team is amazing and I highly recommend them read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

Apparent "bait and switch" practice facilitated by lack of transparency. Online coupon offers are limited to certain models but do NOT identify them. In the absence of published information, the Service Department manager uses his/her discretion as to applicability of coupon presumably based on your model. Or potentially your gender, race, and/or national origin once you present the coupon So prior to scheduling a service appointment, email or text to inquire about coupon applicability to preclude gender or race profiling or any other prejudices of Riverside Mazda management. Conversely, Riverside Mazda management can make a good-faith disclosure on the website offering the coupons regarding specific model applicability. read more

Now receiving these after leaving my review of my personal experience. I reached out to Mazda personally and I am now waiting on a response. read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

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This dealership is incredibly unprofessional. Don't expect to be treated well post-purchase. Pre-delivery inspection is apparently non-existent or they are purposely letting issues go for the customer to deal with. The service department is disorganized and rude. Communication within the department doesn't happen, and they will barely communicate with you at all. Service advisors don't know what options they have for repairs nor will they know what was done to your vehicle. Repairs are done poorly, and when escalated, the manager will tell you they didn't agree to do the repairs anyhow. Expect to be price-gouged when you get a loaner car. The employees will brag about how much they overcharged you in front of other customers. Then they'll call you and ask for the loaner back while your car is still being worked on. Everyone we have interacted with at this dealership is clueless and unprofessional. read more

Had a very bad experience here. We negotiated a fair price over the phone; recorded per policy. Once we arrived, we were told a different story. This Team could have honored their original offer after multiple chances. I will not do business with any of their dealerships. I'm not surprised with the back and forth, just thought they would have done the right thing. read more

Top notch Sevice by Joey C. Came to drop off my mazda for a recall. This place is clean and customer service is great. Loved the extra things they have, coffee, snacks and a pretty cool charger station. If you don't want to wait, they'll hook you up with an uber up to 12 miles. Might come back and get me a new mazda. read more

Riverside Mazda - Phone charger - Auto Parts & Supplies Near Me - Riverside, California

Clem helped us purchase our CX-9. He was super helpful and great to work with. Mike in finance also made the process a breeze. Buying a car is stressful but they really made it so easy! read more

I have had my 2022 Mazda MX-5 for a few days now and she is so much more fun than I expected! Thank you again for treating me so well and helping me get the best payment that I could. I want to add some photos, my husband is a professional photographer and we both had fun taking these, this car is so photogenic! read more

My wife and I came in to test drive a Mazda 6. I have purchased 10 cars in my life and have been on maybe 30 test drives. This review is of my experience with Angel, the agent who took us on our test drive. Angel told us he was going to drive first. I though he meant he was going to pull out of the parking stall then allow us to drive. But no, he drove for about a 4 mile lap through a great testing area. At first I thought it was weird that he was driving, but soon realized it was the best test drive I've ever been on. Angel knew everything about the vehicle. He explained and then performed the features on the vehicle. After his lap, he allowed my wife to drive and then me. Again, explaining details regarding the vehicle as we drove. After driving the Mazda 6, we walked to the Honda dealer and drove an Accord with a Honda sales agent. The youngster had no idea how things worked. He did not drive the vehicle at all...which is typical so I'm not complaining. But the agent did not say anything regarding the vehicle other than the occasional "How's it feel?" Regarding the test drive with Angel, it was my first time on a professional test drive. My wife and I are impressed by his demeanor, his professionalism and the fact he was not pushy. Why not 5 stars, we really want to give Angel our business but...the $4,649 dealer add ons that have been applied to the vehicle (which Angel explained are on all of their vehicles) is insulting to the customer...no fault of Angel's. We did not purchase yet, but we will find another dealership. read more

Riverside Mazda - Rip off sticker - Auto Parts & Supplies Near Me - Riverside, California

This is one of the worst auto centers I've been to. I wish 0 stars was an option. Most of the people who work there are rude and seem very privileged. The effort they make to inconvenience everyone else around them trying to do their job is astounding. Maybe I'd feel the same way if I never sold any cars either ‍ read more

I just walked away with a 2021 Mazda CX-5 Turbo!!! It is so beautiful! My experience was amazing. Richard Lopez helped me out. He went over and beyond to answer all my questions. He was very knowledgeable and supportive. He made sure I was taken care of and got what I had wanted. He made my experience great. I will definitely send people your way Richard! You are amazing at what you do and you have a bright future in this business! read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

Just came into the dealership l, left within 10 minutes because our salesman was the most negative person ever. It was not a good experience and I think he should get a new job because if he's not gonna be fun and exciting and make me want to buy a car why is he doing sales? So this started off as a horrible review for a salesman, but after receiving a call from the GM Kirk, he profusely apologized on behalf of Riverside Mazda & was happy to hear my needs/wants in a new car, we were able to agree on a lot of things & left on a good note with them keeping an eye out for the car I wanted, as well as the price. The day after (Today) I received a call from the store manager Chris, and he was extremely helpful & again, happy to hear what I wanted in my new car & we were able to settle an agreement on the idea of purchasing a new car. We have an appointment with him tomorrow to hopefully go thru with the purchase & I'm happy that they were able to go out of their way to help with our situation & give us an idea for numbers that would work for us. Thank you Chris & Kirk for being more accepting & being able to listen to an unhappy customer. You're awesome. read more

Was helped by Rich he was hella dope answered all my needs and was swift with getting me what I wanted and fast at my request Mario in finance was also pretty dope both even answered questions I had when I contacted back with warranty ?s! Thank you! Got get what you need from them ASAP!! read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

Thanks to Clem for updating me and following up on my purchase of my CX-9 and Mazda 3. We purchase two vehicles from him last year and I felt that a review is long overdue after calling me and following up on me. I mentioned that I am interested on the new CX-50 and trade my 2 Mazdas. Clem was straightforward in explaining to me the details if I so decide to get a new CX-50. Looking forward to another great deal from Riverside Mazda!!! read more

Everyone from the receptionist, to the internet manager (Antoinette) to our sales person (Anthony) to the finance manager (Michael) was terrific. The customer service was outstanding. Anthony was personable and very direct. He was not pushy or "salesey". He got us a very good deal on our Mazda CX5. I would totally recommend purchasing a vehicle from Riverside Mazda. Believe me- my husband can be a very difficult customer when it comes to car buying, and even he was very happy with this dealership. read more

So the last time I was here I dealt with Anthony he was an okay guy but nothing that wowed me, just a guy doing his job. Today I dealt with Joey, at first glance he seemed mean but he is a sweet guy. I came back because my washer fluid light came on and that was crazy because I just did a oil and brake change. Anyhow Joey is taking care if it. The vibe is nice and inside is clean and well kept. There is a crazy creeper plant touching the cups but other than that it is a cool place. Thanks Joey for taking care of me today, I know I can be a little "much". read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

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My car shopping experience was great, all thanks to Richard Lopez for making this happen for me. Walking into a dealership can be intimidating, it completely changed my perspective with all the help I received here. Everyone was very knowledgeable and patient, I didn't feel pressured at all. They were very transparent with the pricing from the start which is why I chose to purchase my car from this dealership. read more

Riverside Mazda - Mazda6 - Auto Parts & Supplies Near Me - Riverside, California

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RUN FOR THE HILLS. I REPEAT, RUN FOR THE HILLS. If I could give this dealership negative stars, I would. They don't deserve any stars for the way they lie, talk, and treat people. They are dishonest, rude, and talk to you in a condescending way. I went into the dealership with a quote in hand. They told me that if I showed up in person, they would know that I was serious about purchasing and therefore, would match my quote. LIES AF. They saw the quote, didn't honor it, AND wasted my time. I mean honestly, if you can't match it just say you can't match it. But don't point the finger and tell me you don't know where these numbers came from WHEN THEY WERE FROM YOUR OWN DEALERSHIP. Their sales manager Ricardo Ramirez was literally the worst. He was unfriendly and his attitude was poor. Before we left the dealership, he threw the quote I had right back at me onto the table and said, "you better take this piece of paper because the other dealership is probably going to add a bunch more numbers when you get there" and proceeded to talk trash about the other the dealership. CLASSY. I went to the other dealership and guess what... I got my ride. Quote honored. No BS. Smooth and sweet process. Don't even bother showing up at Riverside. You'll be extremely disappointed and leave insulted. read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

This is an update to my last review and some additional comments that I think is worth mentioning. Although, I had my oil change done in 12/26/2019 and it is now 6/15/2020, it is worth mentioning that the oil change process went smoothly. I did have to wait a few hours and got a chance to drive a CX-5 loaner around, which was nice but not as nice as my CX-9. A thing worth mentioning which I am not too happy about is the fact that since I bought the car from them, I am supposed to receive a free oil change for my first service, but instead of doing that they use my paid oil change service plan first. The problem with that for me is the fact that I do not live in Riverside, I live at least 2 hours away. This means that I must come back to Riverside to receive my free oil change which is extremely inconvenient for me. (I can use my paid oil change service plan at any Mazda dealership). I am hoping somebody can fix this. The next point I want to mention is that I still keep in contact with Kirk from the dealership. He has become a great friend and I occasionally still ask him car questions regarding my CX-9. Kirk is very knowledgeable and a great guy where I will not hesitate to recommend him to anybody who is interested in buying from this dealership. In summary, besides that one little thing that bothered me, this dealership and Kirk is phenomenal. I am actually thinking of buying another Mazda from them soon as the rates are great right now. read more

I want to leave another 5 star review for this phenomenal dealership. Still happy with my purchase a year in and I'm bowled over by how nice it and efficient everybody is when I have to bring my CX5 for routine service appointments Thanks, all. You make Mazda ownership fun! read more

We bought our 2017 Mazda CX-9 and sales was great. Fast forward to 12k Miles. I actually brought in the car 4 mos ago since the brakes were squealing and I was told not to worry about them since it's just brake dust. Forward to today- they were being "nice " to cover the front brakes since they just missed warranty. Now they want me to pay for the back brakes that's going to be $260. Can i say rip off? I haven't even had my car for a year!! I don't ride my brakes and I only travel 8 miles to work! This is my second car that I bought from this dealership. I was going to buy a third for our youngest daughter. But service has always been a letdown. I'll have to look for another mazda dealership then. Still waiting for a call back from General Manager Zabi. I'll update the review then as well. read more

Today is the last time I go to this place, I had property stolen while I had my car serviced for a simple oil change. Once I noticed that my property was taken I gave the benefit of the doubt that I might have miss placed the items, so as anyone would, I looked every crook and cranny of my car and house. But I did not find them after 2 hours of looking for it. My last option was to go there to talk to the tech and the advisors, asking if they saw the property that was missing and then talked to service manager; which lead to being lectured and having this man patronize me about not looking for my stuff right and not having proof that someone took it because it is my word vs theirs. HORRIBLE SERVICE!!!! DO NOT COME HERE UNLESS YOU WANT TO BE HARASSED. read more

My old CX-9's engine died on a Saturday. It was going to be a new engine that could take a month to get because of the supply chain problems. I spoke with a salesman and he said that they could get me into a new CX-9 that very day. I was at home and we did an online credit check and Stevie (the salesman)told me that he would deliver my new CX-9 that afternoon! He drove up in the new automobile, we did a test drive around Canyon Crest . We went to our kitchen counter and signed the contract that included the first year's service. That is amazing service! read more

I was nervous over the thought of buying a new car but I was very interested in a new CX-5. The team at Riverside Mazda made me very comfortable and never pressured. I was first contacted by Janay, who then turned me over to Jadon to then turned me over to Stevie. A little weird since I had to re-explain what I was looking for each time. Stevie is the man though, answering all my questions and staying with me while Chris tried to get me the best deal possible. Never made me feel like I was keeping him from something more important and seemed like a very honest person. Chris was also very friendly and tried to offer many options that fitted my needs. Mario was also very friendly and explained all the finance and insurance/registration paperwork very clearly. Eventually we were able to come to an agreement. The process did take a while (about 5 hours) and I couldn't actually take the car home with me that day. Apparently, the exact car I wanted was still being prepped (plastic and all factory seals still on it) and the crew responsible for that prepping doesn't work on Sundays. Maybe my own fault for trying to buy a car on Sunday since half the place is closed (banks, service department, etc.) but I feel like a dealership should always have the minimal people required at all times to get a car out to a customer since most people shop and buy on the weekends. It was a small hassle coming back the next day (since I had to work) to pick up the car but Stevie texted me with updates throughout the day and sent me photos of my car once it was cleaned up and ready. Finally got there around 6 pm and was promptly greeted by Stevie. He walked me through the car and I drove off a very happy customer. Special thanks to everyone at Riverside Mazda and be sure to ask for Stevie! read more

Riverside Mazda - 2021 Mazda CX-5 Touring with Preferred SV Package, Jet Black Mica - Auto Parts & Supplies Near Me - Riverside, California

We been looking to by a New CX-9 now for a while and the experience of going to a dealership was not fun. Until we went to Mazda Riverside. Vanessa Soto the Internet Manager at Riverside Metro Auto Group went above and beyond to help us out with the Financial part of the Deal she made it so easy for us and once we got to the Dealership Clem and Mario made our car buying experience exceptional, they went above and beyond to get us what we wanted. THANK YOU read more

I had a good experience. I really appreciated that they give you how much they're charging for added BS in the online quote. Pricing competitive with others. They tried to make final price higher at the end but we were able to get that fixed relatively quickly. A little offended they thought we would fall for that but it's good to know they treat everyone the same. I'm still wondering was that a next level sales tactic. Maybe they thought I would try to negotiate the price if they just gave me the same online quote. So they made the final quote higher so I would begthem to put it back to the normal price. Is the back and forth between the salesperson and managers just an act. That's why the glass between sales desk and managers office is see-through. I know that he knows that I knew that he knew. Everybody loves Costco. Salesmen were 10/10 Richard and Geron. Receptionist Monica Lopez was great. I'm Monica's child. read more

Went to go buy a new car and the car sales associates were so nice! They made it quick and easy showed us what we wanted to see and answered all of our questions! We also got a great deal on the car, definitely an amazing dealer to buy from. read more

I purchased a 2017 Mazda 6 certified vehicle exactly a year ago vehicle ran rough from purchase reaching out to sales person from day 1. Fast forward to now, I took my vehicle in for multiple problems main one being engine knocking. Maintenance department recommends I replace engine yet despite being under manufacture warranty, extended warranty and certified warranty they refuse to replace unless every single maintenance record is provided from they day I purchased the vehicle. Yet never specified such when selling the warranty, that was more important than the customer experience all after being relayed that information from a very unprofessional service manager despite purchasing multiple vehicles and same time. Stay clear of this dealership it seems like a trend and from what I see happens repeatedly read more

Michael was very helpful in the process of getting the exact car I was looking for with a great deal! Happy to say I'm the proud owner of a Mazda now read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

I do not normally write reviews, but when I do they are more than deserving and more than meet my expectations. We have three Mazdas in our family and love having them serviced with Riverside Mazda. Steve Hudson "The Service Manager" has always helped us personally. Steve has always been personal and friendly, and has always made having our Mazda's serviced there a wonderful experience. He should be considered nothing less than an outstanding asset to Riverside Mazda. read more

The best car buying experience my family has had, bar none. Leaving in my brand new 2021 CX-30 Turbo w/ the help, care, & consideration of the WONDERFUL souls at Riverside Mazda. Anthony S. helped us from start to finish & I can't exactly put my appreciation for him into words. My partner & I had a horrible experience at Spreen Mazda of Loma Linda; therefore, we were a bit hesitant, although we knew we wanted the CX-30 being new SUV owners. From the beginning, the experience we had here absolutely surpassed that of any other car dealing experience my partner & I have shared. Anthony is knowledgeable, resourceful, & accommodating. He took the time to listen to the needs of my partner & I; & he put his all into making sure these needs were met. With the help of Anthony & Manager Kirk W., we are leaving the lot happier than we came w/ our expectations exceeded. My partner & I cannot express our gratitude enough! No question we will be shopping here in the future! read more

My 2003 Mazda Miata cuts out when I'm driving it. I've taken it to several mechanics who fix things that don't help the problem. My original mechanic suggested I get the ECU or PCM changed. So I bought one online that turned out to be aftermarket and Mazda tried to make it work but it didn't. So I'm back to square one. First off, let me say that Nikki is AWESOME. I understand that my car needs work and I was warned that the part might not work in advance. So that part of this is NOT their fault. I was told that the PCM for my car was back ordered and that I need the immobilizer which is discontinued. So I'm trying to find it on my own. The problem is that I found it but I'm not sure what the exact part number is. I found a place that sells original Mazda parts and they gave me two other options besides the one I had ordered in the first place. Now I'm confused. I have requested the correct part number from Riverside Mazda THREE times now by email. They have not responded at all. All I get from them is offers for my car and offers to use my car for a down payment on another car. I just want my car. I do wish they wore masks. read more

**update** I wanted to update my review. Mr Michaelson (the owner) contacted me regarding my recent post. He explained that his goal is to have all customers leave "with a smile on their face and are happy." He listened, was understanding of my feelings and thoughts, and he also showed great customer service. We came to a happy medium. I appreciate you for contacting me. It should be noted, I was not paid for this update or given anything it was the right thing to do. Hopefully, the employees learn customer service him. read more

Big shout out to Monae and especially Richard for helping get me into my new Mazda CX-5 Carbon Edition. I've had my eye on this car for awhile and couldn't find it in stock anywhere! Riverside Mazda came in clutch and I was able to efficiently reserve a time to test drive it based on my schedule. Communication was prompt and Monae set us up to test drive with Richard. Hands down he is the best sales person ever. The test drive itself was around local orange groves and really lets you focus on the car without the distraction of the busy city. All of our questions were answered, conversation was pleasant, and Richard even had anecdotal experience with one of my concerns. After the test drive we felt ZERO PRESSURE to commit and I definitely appreciated that. Everything from start to finish at Riverside Mazda was smooth. Grateful to them each time I drive my new baby! read more

Riverside Mazda - Big smiles and my new Mazda CX-5 CE - Auto Parts & Supplies Near Me - Riverside, California

This is the third vehicle I have purchased from Riverside Mazda. I could not be more pleased with the service, the deal, and the car. Richard Lopez went above and beyond to make sure that everything I wanted was achieved. Anyone in the market for a new Mazda needs to give Riverside Mazda first shot at their business. I highly recommend them. read more

Best experience I ever had. First time buyer and I did allot of research going into riverside Mazda. I was greeted by Richy and he helped me find the car and exact color I wanted. I was able to get my desired monthly payment & OTD pricing. Manager Adrian was able to help me out on pricing and Chris Alvarez in finance made it simple in easy. Will refer many of my family to, Richy Adrian and Chris. 10/10 experience!!! Go team keep up the good work read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

The car I had was running terrible and had 29% interest but Dustin at Riverside Mazda was absolutely incredible and got my husband and I an amazing deal for a 2020 Mazda CX-5 sport. He completely devoted himself to help us get into a bigger and better vehicle and he totally outdid himself! I highly recommend this salesman! Thank you so much Dustin!! read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

I made my Mazda purchase a few days ago, and I couldn't be happier! My parents and I were kindly greeted by Michael ("Mazda Mike," as he's known as), and he was an excellent salesman all around. His professionalism, impressive expertise, and pristine service gave me so much ease in making my decision. He truly tried to get me the best deal, and in the end, he very much did. I love my Mazda 3, and I feel comfortable knowing that I could come back if anything were to arise! Thank you guys so much! read more

Brand is great, but the staff here is disorganized, unprofessional, lazy and no one seems to know what's going on 95% of the time which means no one takes accountability. It's always someone else's fault or problem so you will be redirected over and over with no straight answer. A simple oil change will always go 2+ hours over the promised time. Constant appointment reminders, but staff is never ready to take you or know how to assist you once you arrive, it's a domino effect where someone has to keep asking the next person what to do. I save my reviews only when a company has proved over and over that they cannot deliver on what they promise and this staff are those people who can care less about you or the brand. I support Mazda, but not the Riverside Team. read more