Don't allow them to convince you to buy any ins. especially EXPRESS FIVE coverage. It doesn't cover anything that was expressed to me when I purchased it and what it does cover you could just use your ins. (Ins. required by law anyway) or your AAA. If a rim can no longer be used that most likely means you were in an accident. They don't cover any scratches (a car barely scratched my vehicle) they won't cover any dents with paint damage or over 2 inches. I could easily use it for that but it's pointless. Someone opened their door and hit me when I wasn't around. Save your money or question the language used by sales. It's a small amount but it's adds up for all those who can't use it. Someone makes money. Ps even though I haven't used all the miles my vehicles isn't worth anything the balance is more than the value. I won't be buying it at the end of the lease. Upadte: appearance/ paint coverage is ONLY environmental coverage. 2 separate cost for each coverage sold. Sales rep said I could use these coverages before turning in my vehicle so that I'm not charged for any damages. Swore they were good for when you have a lease. read more

Monae was amazing great customer service. I went in for a suv and left with one! She was so patient and kept me updated through the entire process while waiting. Thanks Monae you get a 10 out of 10 highly recommend read more

Riverside Volkswagen - Auto Parts & Supplies Near Me - Riverside, California

We took our 2010 VW Golf to Riverside Volkswagon last month because it was leaking coolant but we really couldn't tell overall what was wrong. After inspection they found that the oil coolant system was bad. We were very happy with the overall service and especially with the care we received from Khar Vun. He helped us out from the beginning to the end. We will be back! Thank You Khar and the entire service department at Riverside Volkswagon. Jimmie and Sue read more

Hello, I'd by happy to discuss this at your convenience. The dealership has all my contact info. My current lease car with you is due to be returned on the 16th. read more

The best car-buying customer service I have ever experienced. From the moment I arrived at the dealership for the first time, Monae was there to help. She was kind, informative, and made sure I felt comfortable while helping me choose the car I wanted. She never came off as pushy or aggressive, which I really appreciated. Although I didn't buy a car that day, she gladly gave me her number in case I had any questions. The next day, I was so excited that I texted her at 7 in the morning! She replied within 5 minutes and immediately got to work on finding me the car I wanted. Unfortunately, they didn't have the color and model I wanted in stock, but she was able to locate one at another dealership and get it for me--all via text, so I didn't even have to come back to the dealership. Once we agreed on the price, I headed over to sign all the paperwork. I had a great time signing the loan papers with Sammer, the finance guy. He even managed to get me a customized extended warranty, something I didn't even know was possible, which made me really happy. Since I don't plan on driving the car much, the standard extended warranty wouldn't have worked for me. Once the paperwork was complete, Monae arrived with my new car, all washed and cleaned, and handed me the keys. Keep in mind, this was Monae's day off, and I didn't expect such excellent service on her day off. This entire experience was perfect, and I can't say enough good things about Monae and Sammer's amazing customer service. Thank you to Riverside Volkswagen and their entire team! read more

Riverside Volkswagen - VW Mk8 Golf R - Auto Parts & Supplies Near Me - Riverside, California

The vehicle's cleanliness, and condition is unacceptable. The communication afterward is less than satisfactoy, I sent 3 emails to all of the people I worked with that night and never got a response from any of them. I would not recommend this dealership. If you choose to do your business here, make sure you fully inspect every aspect of your vehicle before purchasing. There Service department could not believe a vehicle was offered for sale in this condition. I would 100% not recommend buying a used vehicle from this dealership, they will not honor damages to the vehicle. My trunk has holes in it from the license plate not being mounted properly, it is littered with dents, and they don't even want to cover a $25 broken air vent. My vehicle is still in fleet mode with MyNet, and they have no answer for that. I did not get to inspect the vehicle, they pulled my vehicle from the backlot at 8:30 pm before it was even ready to be put up for sale. This is abysmal treatment of a paying customer. Out of good faith Carl in the service department is working with me to attempt to make it right. Sales floor is no help after you leave the dealership. They've made their money and that's that. They've lost my future business and I will not be passing good word to family and friends. read more

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I have worked in Automotive for over 30 years. Lately I feel like customer service has shifted. I have been so disappointed in the Service I have been getting at Firestone. Prior to January I have taken my car because I worked there. Today I walked into Volkswagen in Riverside to get my AC serviced. I knew I would pay more, but I didn't care. Khartoum Vun greeted me this morning with a smile. He checked me in and charged the diagnostic fee. They looked at my car thoroughly and did not find any issues. He kept me informed the whole time, and when they did not find anything, he waived the fee! What? I was so pleasantly surprised. I was so impressed and honestly so happy to work with someone who cared. He has renewed my trust, and I will go back. Well done and I hope you get paid what you deserve. read more

Get ready to be pressured to buy a used car, they try to guilt trip you into buying a car

If I could give neg stars I would TALK ABOUT STRAIGHT UP LIARS NOT JUST ONE BUT TWO said in emails that they would get me a better deal and they didn't have car with same msrp but they could get one. The girls said go have your dau test drive the Tiguan again contact them to get the better deal and one year extra on maintenance. We did test another and when I tried contacting them they both ghosted me, then I contacted the manager Brian and he said they couldn't help. I then reached out to Samer and he was just as useless if not worse since being at his position he could have worked something out. Talk about scandalous behavier. They should not be able sell anything! Worst DEALER AND STAFF in Southern California read more

Got my Jetta here. The salesman John was awesome. He was very professional and wasn't trying to pressure me into something I didn't want.

It was a top to bottom really good experience. Kadeem helped us, and he went above and beyond. Very knowledgeable and doesn't pressure you. I highly recommend you go to Kareem to show you around what Volkswagen has to offer. Good dealership! read more

Don't ever buy vw car you will have the worst experience ever with the car and the dealers too , they never make any sense and they will always find excuses for you and try their best to make you eat shit and give up on the issue you have read more

I leased a 2024 Volkswagen ID.4 in January and have been dealing with ongoing electrical issues ever since. After multiple calls to Volkswagen Customer Care, I was finally instructed to schedule a service appointment at any dealership to have the car looked at, and I was explicitly told that I would be provided with a loaner vehicle while mine was being serviced. Following these instructions, I contacted Riverside Volkswagen to set up the appointment. To my surprise, I was told by their staff that they would first need to "run it by the service manager" before even confirming an appointment or providing a loaner. That is not what the customer care representative said. I'm now caught between conflicting information from Volkswagen's corporate support and the dealership, and I'm no closer to getting my vehicle repaired or a safe alternative to drive in the meantime. This kind of disorganized and dismissive treatment is unacceptable. I have communicated my experience back to the customer care team, but I've received no resolution. Frankly, I feel misled and ignored. The car feels unsafe to drive, and the lack of consistent support from Volkswagen has only worsened the situation. At this point, I am preparing to pursue legal action under lemon law protections, as I believe I've been sold a defective vehicle. The entire experience has been exhausting, and I would strongly caution anyone considering a Volkswagen - especially the ID.4 - to think twice. read more

While my initial contact was not a great experience (drove long distance to see a vehicle that turned out not to be available for test drive as it was promised). I was contacted by the Manager Brian (or Bryan) and he took responsibility and became my primary point of contact! After the initial discussion of what went wrong he took ownership which was refreshing! My sales person good and friendly (her name escapes me) and the experience was good from then on. It has been almost 2 months and while I've had a couple of issues with the vehicle (used car which can happen) the service department was great at working to address what they could at the time. I would recommend Riverside Volkswagen to anyone and while there is a closer VW dealership to me I prefer to keep my maintenance with them going forward!!! read more

After doing some research online and deciding to come to this location, I'm so glad I did! Starting from speaking to Monae who brought me in and meeting with John and Augie to secure a deal on a 2025 Atlas! I did a quick test drive and paper work within 20 minutes. Everything else was done in a timely manner which I appreciated due to having my hands full. My new car was also cleaned/ detailed by Jacob which came out amazing. Definitely recommend this location to any potential Volkswagen owners! read more

Riverside Volkswagen - Volkswagen Atlas 2025 - Auto Parts & Supplies Near Me - Riverside, California

Who doesn't love a new beautiful car or pre owned I have family who purchased vehicles here but when I went I didn't qualify that my bad tho but this location is a beautiful dealership and not to mention the beautiful Monae Lopez employee here at Riverside Volkswagen excellent at the job she does makes it look like a piece of cake always happy and laughing read more

Dealers have always been a hassle for me. This was different thanks to Jon Mak. We had more of a conversation than a sales pitch. Wife and I appreciate his support. Would recommend him and definitely look for him in the future. Also want to shout out Augie for his time going back and forth on numbers. Great guy all around. Finally thanks for the food guys. Congratulations to Volkswagen for this group. read more

Took me two days to even get my appointment in for an alignment and inspection which was advertised on their website. When i went in was told there was only one tech that could do alignments and that i should come back 3-4 days later. I ended up waiting and the alignment was good but there was absolutely no inspection done on my car: i was told by my advisor "yeah he looked at it and said it looked good nothing to worry about" Never heard of a professional inspection doing that way but i will definitely not be going back to here. Ive heard much better things about VW in San Bernardino. read more

Had a great experience getting my VW serviced. Timely and listened to my questions and concerns. Good customer service. Thanks Michael! read more

Riverside Volkswagen - Auto Parts & Supplies Near Me - Riverside, California

Had a great experience purchasing a car today for my daughter. We meet with Monae in June and asked for her patience as we solidified my daughter's employment. I then met her sales manager Brian and made the deal on a hand shake. Straight old skool. No kidding. I kept Monae up to date on the progress as we progressed to the day of the purchase. We were ready this week and Monae went to bat for us to get my daughter the exact car she wanted and even dealt with a different sales manager for that day that tried to go back on our deal. Undeterred, she made it all happen. Today we came in took delivery and reconnected with Brian; whom I am sure played some role in ensuring our agreement stayed in place. Not sure what others will say, but I will say the team of Monae and Brian was awesome. Not one game was played, not one. No miss-directions or any other negative things that dealerships have been known to do. I wanted to buy a car a certain way and wanted them to still make money; they sold me the car and made money. Seemed pretty simple, and they did just that. Made it simple! Last, but not least; a giant shout out to Sammer, the finance manager. Again when they knew we were coming in, they had all most all of the paperwork ready to go; nothing worst than waiting for that process. He respected my time. There was nothing pushed on us during the process of signing, of all these extra things that tack on to the price and no one really wants. Nothing. And actual honest finance manager; I know right?! Short of buying my Tesla, this was only the 2nd dealership I have had an easy purchase experience with, in my entire life of 46 years. read more

Extremely disappointed with the lack of communication and customer service. I called about a tire special, and the service department said they would call me back but never did. I ended up making the appointment myself online the next day (the 30th), but it only allowed scheduling for the 1st of the following month. Even though I placed the order while the promotion was still active, they refused to honor the discounted price. Thankfully, I called ahead to confirm before driving an hour to the dealership only to find out they wouldn't honor their own special. If the service department had simply returned my call, my appointment would have been on the 31st, well within the promotion period. Their negligence cost me the discount and time. Glad to say my next car won't be a Volkswagen. Shout out to Michael he especially didn't try to help ! read more

I'm so upset. I was hoping the Riverside location would be more customer service driven than Ontario. I have a 2017 VW Touareg that only has 55k miles. Well taken care of. I recently took my car to the VW Dealer in Riverside for an oil change and coolant service. The service seemed great at first, and I was told everything was fine. However, ever since, my car has been making a whining noise and isn't shifting smoothly when accelerating. I called the dealership to share my concerns, and they told me I'd have to pay $199 for a diagnostic test. WTHeck?! My car wasn't making this noise before I brought it in, so why should I pay for you to check something that likely happened during your service? I'm really upset and disappointed with this experience. read more

Please read All. I brought in my 2010 VW beetle with 87,000 miles which has consistently been taken in for an engine oil change and transmission service, well taken care of. I took the car into this dealership for the first time (metro auto group- riverside VW) for a basic oil change and transmission service. Couple days later, I left the dealership and drove down the road. I started hearing some odd noises then the dash lights started coming on. I didn't know what was going on so I turned around and headed back to the dealer. The service tech took the car in the service bay and I watched him work on the car for an extensive amount of time. In frustration I walked into the service bay and watched over the technician as he put over 5 quarts of oil into the engine. Obviously the technician forgot to put oil into my engine and let me leave the dealer with zero oil. I told the service supervisor that he destroyed my engine and caused major wear to key components lifters, bearings, cam all internal components because no oil. The dealer states that "the engine is perfect" and to remove my vehicle immediately off their premises otherwise it's going to be considered an abandoned vehicle. After multiple conversations with management at the dealership and with the Metro Auto Group management they will do absolutely nothing to take responsibility of the engine damage this dealership has caused to my vehicle. They ruined my engine and told me everything is perfect, all lies!! Buyer, service customer, trade in persons all be aware! Do not do business with this shady dealership, they have horrible customer service from management staff to service bay. They will not take responsibility for the mistakes they have made! Fair warning! 2nd explanation to invoice pic- VW refunding a service they did not originally provide. Falsified document stating I left the dealership with oil when it was bone dry and caused damage to my engine. Notice wording "nothing else promised or implied" when I spoke to multiple service technicians and management admitting fault with no remorse that they made a mistake! read more

Riverside Volkswagen - VW refunding a service they did not originally provide. Falsified document stating I left the dealership with oil. - Auto Parts & Supplies Near Me - Riverside, California

Prompt, polite and very professional! I realized I needed the first service on my Tiguan done before an ucoming trip and called in to see if there would be any chance of getting in the same day for it. The very pleasant lady who took the call was able to schedule me and I headed on over. I was greeted by a very professional gentleman in the service drive who checked me in on his iPad and then introduced me to my advisor Christian who was super courteous and effecient. He did explain that the shop load was pretty heavy and it could take a little longer but I knew it was last minute and had already figured on waiting a while so I had brought work to do. Christian kept me infomed of the cars progress and as it turned out I didnt get much work done at all as it seemed like the car was pulled up and waiting for me in no time! A perfect first experience with the service team at Riverside VW and one that ensures I will be back for all my service work for sure! Well done! read more

Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue. read more

My GolfR got 10k miles so I needed to get the car serviced and tires rotated. I called riverside VW to schedule an appointment and the person on the phone was ready to schedule my appointment, she also mentioned that since I'm just doing an oil change I can just show up for their express lube. That's what I opted for. Saturday, rolled up got my service writer was new but his professionalism made up for that, even though I was technically a waiter, he kept me updated on the status of the oil change as well as asking me if I wanted my car washed afterwards. Word to the wise, unless you don't care about your car, do not have it washed especially with those machines. Nothing says I hate my car more than subjecting it to the whip machine. Anyway, they have a window where you can watch the techs working and I was able to watch the tech do my oil change and tire rotation. Let me tell you, this guy is as detailed as me when it comes to performing these tasks. He even went as far as wiping down my engine bath with a shop rag so there wasn't any dust on things. This is something I usually do and was very pleased to see him doing it. Holy recommend you going here, very positive experience read more

Riverside Volkswagen - View of the fish bowl - Auto Parts & Supplies Near Me - Riverside, California

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Consumer beware! Took my 2020 passat in for a mandatory ecm recall to riverside VW. Car was performing at its optimum until they did the update. No lights on dash except tire needed air which my initial paperwork indicated. Car had no issues. Update was suppose to take 4 hours but was finished in 2....When they finished with it ecp light was on and car was shutting off at acceleration and had little power. Spoke with manager Oscar medina and he said he could have my car towed back for $265. Insane! Go somewhere else to be sure your car doesn't get disabled. Of course they will fix at a cost. read more

For any and all looking for a new or used car this dealership is for you! I started my search for a new VW and contacted Raymond Block via Chat. He was attentive and heard what i was asking for and provided excellent recommendations. Once we got to the dealership things changed and we looked at several different models and Raymond was more than accommodating to move vehicles and get to the cars we asked. Once we narrowed down to the 2 cars he pulled quotes for each and we ended up with a beautiful new Atlas at an amazing deal that Ray from Finance help broker. I will highly recommend this dealership to any of my friends. Thanks to all of you involved in providing excellent services to us during this transition read more

Car buying should NEVER be a hassle or something you dread doing. Car dealers like VW Riverside exist. My guys Brian and Raymond took good care of me. We were in contact up until they told me the car was in their lot and we set an appt and the rest was history. The car prep took longer than the actual car deal, and that's only cuz the car had just got there the night before and wasn't ready. That's saying something! Appreciate you guys at Riverside. Appreciate you all not trying to shove these added packages on to me. I was asked once and I declined and it was never brought up again. Wife was extremely happy with her new car. Again, thanks Brian for working out a deal with me and Ray for showing us the car and test drive and features. Definitely check this dealer out if you in the market for a VW. Call and ask for Brian or Ray. read more

Riverside Volkswagen - 2023 Tiguan SE R-LINE FWD BLACK - Auto Parts & Supplies Near Me - Riverside, California

After a very long and intense shopping journey for a new car, I'm thrilled to share I am the proud, first time owner of a Volkswagen! I want to take an opportunity to give the team at Riverside Volkswagen, a shout out! Raymond Block, Ray Perero, Liz Lopez, and Mike Mcgann provided exemplary customer service. This was hands down the BEST car buying experience. That says a lot because anyone who knows me knows that I've owned A LOT of cars! There was no haggling, they did the work based on what I said I wanted in a deal. All paperwork was done via phone, and my brand new car was delivered to my home!! Raymond Block was a true professional. He took the time to go over the features of my car and answered all of my questions. I STRONGLY recommend this team if you're ever in the market for a new car. read more

Riverside Volkswagen - Auto Parts & Supplies Near Me - Riverside, California

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My wife and I have recently been on the hunt for a 2022 Tiguan R line in White and we noticed Riverside VW had it in stock while no other dealers did. We instantly called and made a appointment to view the car. Raymond Block was the one who we spoke to over the phone and was very honest and helpful. As we first arrived, he jumped right into showing us all the AMAZING features VW provides. He showed us the entire car inside/out and top/bottom and we learned much more about the car that we did not know before. He was extremely friendly and knowledgeable about the Tiguan and super professional. He made our experience buying our first VW unforgettable. Thank you Raymond! read more

Riverside Volkswagen - Our new Tiguan R Line - Auto Parts & Supplies Near Me - Riverside, California

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Had such a great experience here!! Right from the start, we easily set up an appointment to test drive a truck. They had it ready and waiting for us when we got there -- no long waits in the dealership. I love that. Raymond Block was our go-to guy. He explained everything about the truck to us before we got in, and continued to explain things as we drove around. He was very friendly and pleasant. Then they were able to pull a GREAT value for my trade-in car VERY quickly. Again, no long waits in the dealership. What a dream! We decided to move forward with the truck. Ray got it detailed, filled up the tank, and brought it to our house to finish signing the paperwork (took less than 20 minutes to do by the way) and drove away with our trade-in! All in all, an absolutely dreamy experience with wonderful people helping throughout the whole process. read more

Riverside Volkswagen - Auto Parts & Supplies Near Me - Riverside, California

Ray helped me and my family pick out the perfect 2023 Atlas yesterday. The whole experience was amazing. Ray explained all the options with us and really took the time to ensure we picked the car that was perfect for our needs. Thanks Ray and Riverside Volkswagen! read more

Riverside Volkswagen - My new 2023 Atlas - Auto Parts & Supplies Near Me - Riverside, California

Short and sweet, flat out the best car buying experience I have ever had! Ray the internet sals manager was really knowledgeable on all VW products! And, well just a good person, no I'll take that back absolutely everyone we met and talked with were kind, courteous, friendly and obviously happy to be working there! Old School Customer Service! I If you are looking for a VW in the Inland Empire and you go anywhere else you're missing the Boat period! read more

Wow is all I can say, I came into the dealership to just use to bathroom and I was approached by a gentleman that looked like DJ Lance. He was super helpful when I had a couple questions. Next thing you know I was driving home in a new Atlas. If you are looking for a new VW, make sure to ask for Kadeem. read more

I was referred through the Costco Auto program. Everyone was super polite and helpful. I got a great deal on my new ID4! The process was quick and easy! Would definitely recommend to anyone! Special thanks to Raymond!! read more

Riverside Volkswagen - New ID4!! - Auto Parts & Supplies Near Me - Riverside, California

This place is trash and overpriced. I took my vehicle in to get serviced and the technicians didn't even attempt to try to fix it because they couldn't open the hood of the car. When I arrived to pick up my vehicle I was still going to be charged after I had already plugged into the car with a code reader and told them what to look into. They were going to charge me for them to plug in their code reader and then not fix anything because "the hood did not open". When I arrived I walked outside and popped the damn hood first try with no issues with an office rep next to me. Luckily the office guy was agreeable and spoke to his manager to not charge me for the service. However, if I never went outside and showed the rep I would've been basically robbed blind by vw. This of course lead me to have to use their rental from Mazda for an extended period of time (and hutch I was not compensated for) and even got charged for a flat tire that was given to me in horrible condition to begin with. I know this because my brother is a tire technician and owns his own business and he explained to me that the tire that they gave me was trash already, and also they allowed me to drive out of the lot with a tire pressure light on!! I checked the pressures and when I had left they were ok, but the tire must have already been going bad and they filled it up without resetting the tire pressure light. Don't get me started on Maurice. This guy has trash customer experience all the way around as does the owner of this location because I spoke to him too and he sucked. Do NOT buy or rent from this location. They don't take their customers serious and they don't deserve your hard earned money. Go elsewhere. read more

I purchased my first VW from this dealership in 2022. I've had my Atlas maintained here and I couldn't ask for better service. In addition, the parts department has been very helpful when I need to purchase additional accessories for my VW. The parts manager, Louie, does and excellent job here. Overall, I couldn't be more pleased with Riverside VW and wouldn't hesitate to do business with this outstanding dealership. read more

Service department!!! I bought my car (2021 VW Atlas) last year and started having problems off the bat (my car died and didn't want to turn on, I sat in my kids school parking lot for 6 hrs after pick up time). When we went for them to check and they said it was fine but since then it has died 3 more time. Once when I went to weigh my car for a PCS move, second in the middle of the street and right now at the vw dealership in Akron OH. Don't get a car here if so take to a regular mechanic for a check. This dealership does bare minimum and give you the car then tell you in the same breath "you wouldn't have problems if you bought a brand new car" read more

My check coolant light came on last week. I made an appointment with my local dealership but was told there weren't any appointments available until the following week. I decided to see for myself just how much coolant I had as I have places to go and I didn't want anything to happen while I was on the road. Since I was in Riverside, I stopped by the parts department to see if they had coolant for my Tiguan, they did, and Esteban put it in for me. I can't tell you how relieved I was getting the coolant added. I was down about an inch of coolant. I had my car serviced in April with my local dealership, and the box was checked as "good" for that particular service. I'm not too happy about that. Thank you, Riverside VW and Esteban in the Parts Department. read more