I had 1 simple question, it remains unanswered, just like their inbound calls. Phone number listed on maps isn't up to date. Once I found the list of numbers on the website, trying to reach the parts department, my attempt was unsuccessful. The line rang, and then went silent. Tried calling again, line rang multiple times, and then was disconnected. Tried calling service, also unsuccessful, same issue. Made an attempt at reaching sales, wash rinse repeat, same issue, line rang once, and then silence. Understaffed or unreliable phone system incapable of holding calls, either way, disappointed and frustrated. Update your systems, hire more staff, or get better management. Customers simply deserve assistance. Now I understand it's a few days after a holiday, and that doesn't mean you can't be prepared. read more

Esteban from service was very helpful and professional while working with me. He answered all of my questions and made sure i was taken care of properly and profoundly. I would highly recommend this department and overall very great people to work with. read more

Came into this dealership as the first of a list I was planning on hitting that day, and I'm so glad I did. David came up and helped show us around and really took the time to answer all my questions and worked with me to get the best deal. Manager Ceaser was also very knowledgeable and accommodating. So so so happy with my new car and the experience! read more

Was in a car accident, shopped around and didn't find the deal I want till I came here to Riverside Nissan! Got a great car, at a great price, at the payment rate I wanted. Thanks for the help George Godoy! read more

Riverside Nissan - Sales & Leasing Consultant. - Car Dealers Near Me - Riverside, California

Today was the second car purchase we've made through Riverside Nissan. From the moment we pulled up the sales people were welcoming and not pushy. Luis was the best- talk about personable! He was attentive, accommodating and fast. The 2008 Hyundai Sonata wasn't the most expensive car on the lot but it was exactly what my husband and I were in the market for (as his commuter car going from Riverside to Hemet) The test drive sealed the deal and the financing process was so easy. With charming Luis to keep us company the whole process flew by and was finished within 2 hours! Will tell all our friends and family. I don't see any reason why we wouldn't buy all our future vehicles from here. Very impressed. read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

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After visiting 6 dealerships and pulling out of a last minute deal I ended up at Nissan. I was very frustrated with the process of buying a car and something I wanted. I didn't expect a salesperson to value my time and not lead me into the wrong direction but I ended up in the hands of Felipe. He showed me all of my options in the budget I gave him, he didn't steer me into a different direction he was very patient & understanding. I ended up finally making a purchase & I couldn't be more happier. Thank you so much Felipe for your customer service. I will definitely recommend him to any of my friends and family because he earned that trust. -a happy customer read more

First and for most, I'd like to thank Carl Evangelista for working with me throughout my new car purchase. A very kind, understanding, and professional salesman who I highly recommend going to. Upon arrival I was treated with wonderful hospitality. They make sure I had all the knowledge before I even started my pre-credit check. They worked with me and I was able to trade in my car for a new 2022 Altima. I'm loving my new car and they even helped me get my interest rate to the lowest I've ever had it. I couldn't be happier and to top it off, the financial team was on point with the paperwork and getting me situated with my new car. Thank you Riverside Nissan Team for my new car. read more

Beyond satisfied with my purchase! Luis Campos was amazing at listening to my needs, doubts, concerns and expectations. He worked with my finances and helped me get a great car! Highly recommend this dealership! read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

In lieu of a "Market Adjustment" (a.k.a. dealer mark-up) they will try to pressure you to buy overpriced accessories you don't need. When I refused the sales manager literally said "I'll just sell the car to the next guy I can make more money from." read more

Had exceptional customer service from the service department at Riverside Nissan. I had a difficult and confusing situation with my vehicle and had received confusing information from Nissan's main customer service. Chito helped me figure out what was going on. Throughout the experience he was friendly and informative. When he wasn't available, the rest of the service team jumped in to help, which was a pleasant difference from other dealerships. Guy was the technician working on my car. When he couldn't figure out the issue, he had me sit in the car with him and walk him through it. I appreciated this because it was so different from other places where the technician tells me I am imagining a problem. Once Guy saw the issue, he was tenacious in fixing it. After he finished his end, I needed help connecting the app to my car again and it wasn't working. Even though his part was done, he again sat with me while I called customer service until everything was working. He insisted on making sure I was completely satisfied before he walked away. This type of customer service is above and beyond what I would expect and definitely better than what I ah e experienced in other places. I am very satisfied with the work, the wait time, the attention to detail, etc that I received at Riverside Nissan. read more

This is the second vehicle I purchased from Riverside Nissan. The same as last time the service was exceptional. David and the Riverside team gave me exactly what I asked for and met their commitments. Next time I need another car. I will certainly come back to this dealership read more

We had been shopping for a new car, we came in to just see the a car we saw online. David Duarte from the minute he approach us was very pleasant and didn't give us any unrealistic answers. He gave us the answers we were looking for. We were here for a short time and we got exactly what we were looking for. David was very professional and made it a very family environment. Thank you David for making our experience an amazing ONE! read more

David Duarte was great...professional, personable service...worked hard to get us out car!...thank you David!

Don't understand why it takes 2 hours for an oil change, no I did not have an appointment but I showed up right when they open. Only a few cars ahead of me but cmon an oil change is 10-15 minutes tops. No reason it should take 2 hours. Haven't been here in a few years and I remember why. read more

I've taken my work vehicles here multiple time and service has been ok. However I brought it in for squeezing sound and told them I believe it's back breaks they charged me $300+ for breaks and told me it was front breaks but they are the professionals not me so I did it. A couple days later my technician said it was making same sound so I had him take it back to service department and then they told me it was back breaks I was very upset and eventually took the loss and understood I probably needed both from and back changed so I paid another 300+ for back breaks. Fast forward to today I'll call service department and asked if they had anything available for me today to get 2 vans oil changed they informed me at 11 as long as I brought them in before 2:30 It would be taken care of I had technicians bring vans down to service department to change the oils as I was promised, for them to tell me bring them back Tuesday or Friday of next week . Why couldn't you tell me that before so not only did they lie,waste mine and my technicians time. They could care less........ I hope they go out of business read more

Took my Nissan Murano because the right turn signal didn't work and the engine revs up to 2000 rpm after start-up. I thought this is best dealt with by the dealer who has all the diagnostic equipment. Also decided to have the transmission maintained. After about 4 days they said they think there was a short in the harness. I told him just let me know when you find and fix it. He said that they couldn't go any further, it would take too long. I said it needs to be fixed, so what do I do? He said the harness is not available, so I might have to get one from the junkyard. I asked him why the tech can't locate the short. He didn't even sound certain it was a short. I asked him about the high idle problem and he said it didn't happen to them. It has happened at every start-up before and since. When I got the car home I was looking under the hood to find an a/c hose they charged me for and found they left a bolt on the idler pully loose, back to the dealer it went. Needless to say, taking this car to this dealer was a mistake I'll never make again! And for the electronic tech at the dealer I have this advice, watch Diagnose Dan on YouTube and maybe next time you won't waste your customers time. He doesn't quit until he finds the problem. read more

Riverside Nissan - Loose bolt on the idler pulley. I would have tightened it myself but it would take a special wrench. - Car Dealers Near Me - Riverside, California

My wife and I were looking to purchase a bigger vehicle for our growing family. We had looked at different cars at different dealerships. To be quite honest it was a very difficult time and what seemed like we were never going to be able to get a car. It seemed as though no one was able to work with our budget. But just as we were about to give up I called Nissan Riverside and we had the pleasure of working with Betty. And boy when I tell you that she was amazing, that is an understatement to the tee. She was so helpful and super super friendly!! She helped us find the car that we were looking for and made us feel so comfortable and relaxed through the whole process!! My wife and her hit it off so good that they forgot to talk about the car during the test drive LOL but in all honesty it was such a blessing to work with her! She made the whole process a smooth ride for us buying our new NISSAN PATHFINDER!! All we did was take the car for a test drive and then signed the papers. No hassle. We just want to thank Betty for all her work and amazing customer service! Definitely will tell our friends and family about our experience at this dealership! read more

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This is my second time coming to this to Riverside Nissan to purchase a vehicle and also the second time I was helped by Luis Campos. He was extremely professional and helpful just like the first time I was there. Him and his Cesar will go above and beyond to present you with a good deal on the vehicle of your choice. If you are looking for a new or used car and even if you feel like you might not quality look for him and they will make it happen for you. read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

Just purchased our 4th car with Danny Tovar. He is seriously the best! He always works hard to get us the best deal on whatever car we are looking at. He does his best to keep us in a monthly payment we are comfortable with and never tries to hassle us with the typical car salesman approach. We recommend him to all of our family and friends. The rest of the staff here are also amazing. They never keep us sitting and waiting for hours on end and they are all very friendly. We will definitely be back here for the next car. read more

I did my service in my Nissan Murano I was driving driving my car to the dealer and when I finished my service after 3 dae The car is not make it to my home I broke down in the freeway and would try to called the dealership would the customer service department for the service he don't pick up the phone I left to voice message and he never call me back to let me was going on with the car and doing Advertise for price and the special and we charge you a regular price The customer service his name is CHITO. read more

I want to start off by thanking the manager for really taking good care of me. My experience started off pretty uncomfortable but I think the manager realized how uncomfortable I was and he manage to make my experience that much better! I loved the experience and would recommend anyone to come to this dealership! I am a first time buyer and recently graduated college. I am happy with the deal I got for my truck!! I can't be more than grateful for those of you that help me through the process! As soon as I parked someone came out and showed me around. I had been looking at other dealers for weeks now and not one of them was as professional as this dealer read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

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Everybody was so welcoming when I came in and I really appreciate the help. I went to a few dealerships before and this one had get customer service and got me started right away. David Duarte made sure I was satisfied with my car and had a lot of patience with me and my final decision. He made everything I wanted happen and I really appreciate him for that. thank you guys! read more

Thank you so much Riverside Nissan!! Everyone there is so nice and helpful. Thank you Irvin Solis for being so patient and helping me pick out my car! Plus, he was able to answer all my questions I had about the features on the car, and trust me they were a lot lol. Thank you Riverside Nissan, I love my brand new car!! read more

Riverside Nissan - My brand new car! Thank you Riverside Nissan!! - Car Dealers Near Me - Riverside, California

The service manager Ryan is obnoxious, rude and definitely does not care if you have been a loyal Nissan owner for the past 16 years..My complaint was why would you charge me 60$ in labor to put in a new battery...considering my car there was there for repairs caused by accident..the accident punched my oil pan..no oil so of course..so all the gages go on..I actually think the battery was fine I gave them benefit of the doubt that okay new battery...but was starting and driving fine before accident..so I asked Ryan don't you think that is a little extreme..but all he was about was the $$$ How lucky I was they didn't charge you me 90$ to put in a dam battery...terrible attitude and not very business smart when he comes to making sure his customers are happy and will come back...it was a nice run Nissan....you lost me and my wife What a shame read more

Riverside Nissan - Invoice - Car Dealers Near Me - Riverside, California

I really got the short end of the stick. All I have to say is they have no problem lying straight to our face along with being sneaky and pushy. After finding out that my payment went up because the "first" car loans on both cars fell through, after Carlos Martinez assured me that both payments stayed the same with the new loan, the bank called and then I found out that my payment did go up! Now that I'm trying to return the cars because it's not worth it, And they all knew I wouldn't be able to afford anything over $600. I'm not getting a return call back from Carlos Martinez , Bayron Aragon or even from who ever I got transferred to after I left a message . There's so much to say, but enough said for now! I'm just hoping I can get some help to turn this in to happy moments while buying these cars like it should be, not sad and feeling like I just got screwed over!!! read more

I came in with two working fobs needing battery replacement one is no longer "programmed" to my car it was before now it suddenly isn't. But they did replace the battery. Car battery drained after 10 minutes AAA said had to be replaced. Nissan ran battery test while the car was on and battery charged. They said since at that time with the Nissan device the test was good no replacement and the AAA test is invalidated. Hope my battery doesn't give out at a critical moment took 4 hours to get this done. read more

was not able to get a car at Larry Miller after being there for 6 hrs, and driving 3 different cars. Had to demand in a loud voice for my keys back so I could leave so went to Riverside - Angelo was awesome @ Riverside Nissan so pleasant- didnt keep trying to get me into a car I didnt want. Told him what I as looking for, how much I want to spend and he did it! was a great experience. read more

I came here once in 2018 and never left a review. Better late than never! I came in to get my battery replaced under warranty, and come to find out a few days later, after my battery died, that they didn't actually replace the battery! I opened the hood and the battery had dust on it. It was clearly my old battery not a new one. I never went back again. I don't know who the service technician was, and maybe it was just a mistake or one "bad" employee, but this incident has made me distrust Riverside Nissan and I haven't gone back since. read more

I bought a new 2020 Nissan Versa from this dealership. The sales guy was great the price was also reasonably good. However after only 5200 miles my car begin to Shake crazy and it turn off randomly. Took it to service it was covered under warranty they fix the problem which was with my air valve. Two weeks later the car was reviving really high and will not shift into third gear. Took it in again and it was fixed under warranty. One week later the car began to shake again and at this point I wanted to return my new car with only 7200 miles to get a refund. And yea you guess it the refused to get me a refund or let me change the car for another versa. Please don't waste your time at Nissan look into Honda or Toyota these people don't care about you and only want your money. I sold the car to Carmax and bought a Honda. Stay AWAY from Nissan brand. read more

I bought my SUV on Nov 10th wi th my car dealer, Jose 'Jay' Candelas. A great guy who helped me thru everything getting my SUV. Highly recommended to reach Jay if u go to Riverside Nissan. See him first! ;-0) Kenton read more

I visited this dealership on Monday ready to purchase a vehicle cash as advertised, and then was told the advertised price on their website was a mistake. The actual price of the vehicle was $10,000 more than advertised!! When I was being hassled by the sales people, they refused to honor their advertised price. What a waste of time! Today is Wednesday, just two days later, I received an e-mail this morning from this dealership advertising the same "mistake" price. Dishonest business. Do not recommend. read more

A much due review, but here goes! With a recent purchase of my newly pre-owned Mazda CX-5, I couldn't ask for a better experience than with the staff at Riverside Nissan. It had been over a decade since I've bought a car and the two sales guys, Kevin and Jorge, were a great pair to work with. Kevin was the vehicle knowledge expert, while Jorge broke down the numbers with any questions I had. This pair was the friendliest and honest guys who will work with you, and find you the ride you want. Their general manager, Angel, was also very helpful, and gave great detail about my ride. Kevin and Jorge also went beyond their duties and helped deliver my old ride to the location of my new buyer of that car. Talk about service! Also, their Service Center are staffed with a great team (wish I caught their names, but they were two 30-something service reps: one buzz cut blonde and one dark-haired goatee gent). They couldn't service my Mazda at the time, but they took care of me with their neighbors at the Mazda lot next door.  The fact they suggested their neighbors to get my car serviced was just the best of the best. So hey, if you're looking for a new ride or have car needs, stop by Riverside Nissan. I still may get that Nissan 370Z someday from these guys! read more

I would like to thank riverside nissan for getting me the opportunity to get a new car David was really helpful read more

Owner tells me to contact him, I send him an email to the email Address he posted in his comment and never replied to me.

This place kept my car overnight and claimed to have checked my car battery and anything that could have caused mr car not to start. My car didn't start Twice since then and I had to call for roadside assistance with a small child and wait for someone to jump my car. Today I had Nissan in Irvine check my car. Clearly the battery needed to be replaced. Very disappointing!!!!! read more

Our sales rep name David was amazing I recommend when you go there ask for David, he helps works with you he is honest and most importantly goes above and beyond to make sure you leave a happy driver Thank you David read more

Had a great car buying experience getting my mom her new Rogue at this dealership last weekend! Our salesman Irvin was informative, patient, and pleasant to interact with. He wasn't remotely pushy like some can be, which is exactly what my mom needed. He even noticed an issue with a tire after she bought it and took the time to make sure everything was perfect and ready to go for us! We will definitely come back to Nissan and see Irvin when looking for another family car! read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

If I could give this place a zero I would. The gentleman who helped me was nice, I have no complaints of him. What I do have an issue with is that I have been serviced here twice and both times I said "I'm never coming back here". The first time was because my engine light was on and they informed me it was my transmission for a couple thou. Even with my warranty I would pay a grand out of pocket. I had only had the car for a year and I thought that was atrocious. They were obviously agitated that I didn't want it serviced by them and charged me anyways to have it looked at. Which was ok. I ended up taking it to another certified auto shop here in town who did it for almost 600 dollars out of my pocket cheaper. You'd expect the company you bought the vehicle from to take care of you better, but they don't. As for the second and most recent experience, under my car I had a shield that had a screw come off, I came in to have the bolt replaced and they told me they couldn't, but they could charge me for a whole new shield for 300$. Then told me other things under that needed replaced for a whopping 700 and some change. Funny how one thing could lead to that price. So, I declined the service. Got my car back and it had water spilled all over the floor? Went to another mechanic here in town and they fixed it for 50. These people don't care about you, and you can feel it as soon as you enter the office, they want your money and they want you out of their sight as soon as possible. I WOULD NOT GO HERE. read more

My Fiancé and I were shopping around for cars and we ended up at Riverside Nissan. Our experience was simply welcoming and easy to get not one but two cars. If you don't have good credit they help in finding a way for you to leave driving that new or used car I couldn't even tell my car was used it is very clean inside and out. Alejandro Tavares and two other guys helped us out, they were all friendly we had to take our kids with us and they even have a room for them to play with glass walls so you can be able to keep an eye on your little ones. Overall experience was great I would recommend this dealer. I give it four st About this Review... so I ended up in this dealer Riverside Nissan I was talked to purchase a car I didn't go for. I got 2 cars taken out. Since o couldn't get the one I wanted i told them I would take another one but I needed the windows tinted, when the guys told me they had a car for me but wasn't detailed nor clean yet I would have to make an appointment to have it cleaned, I purchased that car on December 2018 it is now March 2019 and they still haven't done my windows nor did they ever clean my car when they gave it to me. I tried calling and texting the people but they never answered. They told me to write a nice review for them and I would get my car cleaned and tinted windows and I am still here waiting very disappointed actually with them. read more

With the help of Riverside Nissan and their great employee David Duarte, I finally got the carni always dreamed of! Thank you! I really recommend David Duarte he was so mich help! read more