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Rivian Service Center

3.3 (27 reviews)

Services - Rivian Service Center

Auto maintenance

Auto repairs

Routine automotive maintenance

Rivian Service Center Photos

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Sarah S.

My friend and I went to Rivian in El Segundo today for a test drive and everything couldn't have gone better. We found the building and parked easily, then were met outside even when we were early which was cool. The entire introduction to Rivian was casual, pressure-less and comfortable so felt great for a car buying experience. Everything was thoroughly explained, legal things covered, and off we went for a test drive. Great car, great experience and Rivian has a great CEO. For fellow Tesla drivers looking for alternatives, Rivian's CEO is known for humility. The 2027 R3 is going to be out q4 of 2026 for those looking for a smaller SUV than their current trucks and huge SUVs at about 45k. Omg they made me into sounding like a sales person! lol Great experience here today and I'm going to keep monitoring R3's progress the next couple years.

Brand new 2025 R1s Tri motor (storm blue)
Liz A.

First time bringing the riv to get serviced. I am quite pleasantly surprised at how easy this was! Oscar checked me in, and since they were out of loaner cars he got me set up with a rental. He kept me up to date on where my car was in line and how long it would take. I dropped off the rental at Rivian, they washed my car and she's looking good as ever. I was also surprised at the cost for some of the service items. Wanted a multi point inspection and tire rotation and together it was like $250 or so and honestly I was expecting a lot more. Exceptional customer service.

Rivian Lounge
Etienne H.

Everything about Rivian is superb from customer service to speaking with expert techs, to getting a loaner or rental if needed.

Picked up our new Rivian R1T! (Dual Motor Max in Rivian Blue & Dark AT Tires)
Kristopher L.

We came to this Rivian Service Center in El Segundo on May 29, 2024 because it was the only nearby location that had our specific building for a 2023 R1T (it was on sale due to it being a 2023 model). Our experience at this service center was positive overall. Our assigned delivery guide, Jason, was very friendly & professional throughout the entire pickup process. There was a slight hiccup with our lease terms being finalized, which resulted in a delayed in picking up the vehicle. We spent a total of 90-100 minutes at the location instead of the 45 minutes that were originally allotted. The service from all the employees we interacted with weee also very positive. The customer lounge was very comfortable and welcoming. It felt like being in someone's hip living room. They provided complimentary coffee & boxed water. The restroom was also very clean. Overall, this is a great service center, but we will likely be going to the Eastvale location if we need service in the future since we live in Ontario.

The new Rivian R1 S in Dune

Rene is an awesome service writer, he is the reason that this location is getting five stars. Jaime is an excellent technician who goes in depth explaining things to the customer. Rene always goes above and beyond, when a mistake occurs, he is sure to fix it, and ensure that the customer is treated well. Since my car is still under warranty, I cannot comment to the cost of maintenance. Although everything seems to be reasonable.

Front desk

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9 days ago

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5 months ago

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13 days ago

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1 year ago

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6 months ago

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3 months ago

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16 days ago

terrible service no sense of urgency rivian needs to fix this asap for the prices they're charging

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1 year ago

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2 months ago

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5 months ago

Good service. No Rivian's to give me so gave me uber vouchers. Car was done in good time. Staff friendly.

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2 years ago

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6 months ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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6 months ago

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2 years ago

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3 years ago

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2 years ago

Loved popping into Rivian to see what the store and trucks are all about. Super welcoming staff and cozy space.

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3 years ago

Nicest guys you'll ever meet! Made my delivery process as enjoyable as I hoped it would be!

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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Review Highlights - Rivian Service Center

But they offered me uber credits and I worked super close by in MB so didn't really need a loaner.

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Torrance Motors

Torrance Motors

4.8
(136 reviews)

Had 1.25" front leveling spacers installed along with an alignment on my RAV4. Dropped it off right…read morewhen they opened at 8:30 AM and it was ready by lunchtime. The alignment was slightly off at first, but they told me to bring it back and got it dialed in perfectly the following day. They stand behind their work and even told me to come back if anything needed to be re-torqued after the suspension settled. The results came out great. The stance looks much better with the factory rake reduced, and the ride quality still feels smooth and OEM-like. No noises, vibrations, or issues afterward. The vehicle drives straight and handles great. Professional service, quality work, and solid communication throughout the process. Definitely recommend if you're looking for a clean leveling spacer install done right.

Torrance Motors took great care of my 2014 Chevy Spark and made what could've been a stressful…read morerepair feel smooth and straightforward. They replaced both suspension control arms and clearly broke down the costs for me upfront with no surprises, no pressure, just honest work. The team was professional, communicative, and efficient. You can tell they know what they're doing and actually care about getting you back on the road safely. Pricing felt fair for the work done, especially for something as important as suspension. I'd definitely come back and recommend them to anyone looking for a reliable shop in the area.

Rivian Service Center - autorepair - Updated June 2026

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