I don't know much to say I. The subs are really good and they have a variety of French fries. It's a roast beef place. It's exactly what you would expect. But 5 starts I would give It overall. read more

The people who work here are so nice, I really wanted to like it ... but I've tried the roast beef, the chicken kabob salad and the pizza and none were good. Definitely overpriced too, it's too bad. read more

We ordered a pastrami sandwich and a Chef Salad. They called to say they had no pastrami or Cole slaw. We changed the sandwich to which was a chicken steak bomb. A very average sandwich. We ordered the chef salad because it included roast beef. When we got home there was NO roast beef. I felt like this little piggy. lol. We contacted them but received NO response. read more

Used to be a go-to, but it's gone downhill I've been coming to Rizzo's for years, but ever since the new ownership took over, the place just hasn't been the same. They've served me the wrong order more than once now, and it feels like the attention to detail just isn't there anymore. The roast beef used to be top-tier, but lately it's been hit or miss. Service feels rushed, and the consistency that made this place a local favorite is gone. Disappointing to see a spot with so much potential fall off like this. Really hoping they turn it around. read more

Had an absolutely terrible experience here today. I called in my order just after noon and drove to pick it up. I confirmed my order with the staff, it was not yet ready which is fine, and asked if I could pay for it right then, which I did. When my order was ready I confirmed what it was and left. I get home, open my order, and it is wrong. Not really a big deal, this happens. I did not want what they gave me though, and called them to let them know they gave me the wrong order. This is where things got wild. I was told that my order was correct, and that I was wrong. Kind of weird. I then asked for either a refund or for them to send someone to deliver the right order. I was rudely told in a mocking voice that the customer was always right even though this was my fault. She then asked for my address and said they would deliver the right order right away. Fine. An hour goes by and nothing. I call them back and the same lady answers and says she is going to have her manager call me. They had never sent anyone I guess, they just waited to see if I would call them? The manager calls me after like 15 minutes and holy cow he was unhinged. He borderline yells at me, tells me "they have the technology to confirm and verify my order and that I am wrong." OK that is super weird to say, especially when I ordered by phone. I am pretty surprised to learn they illegally record customer conversations, but whatever, I know what I ordered and their illegal voice recording would confirm that they had made a mistake. I am assuming he was just making that up, because when I told him they couldn't record customers without their consent or without their knowledge he became irate and kept yelling "I know everything!!!" He then walked that back and said that his employee of 5 years does not make mistakes. Honestly just a totally absurd experience and not sure if I am being pranked or not given how outlandish the situation is. I will not be returning, and they can deal with my bank when a chargeback is issued. Lastly, the food was also overpriced and the chicken was dried out and stringy. read more

Rizzo's Roast Beef and Pizza - Here's a picture of the uneaten sub after I posted my review. The owner says I already consumed it which is why they wouldnt make it right. - Pizza Near Me - Salem, Massachusetts

Unremarkable and uninspiring three way. There was nothing that grabbed my taste buds with this sandwich. The meat, bun and sauce all tasted generic. The service had a "why are you here? You disturbing my instagram scrolling" attitude. One tv, and standard boring strip mall ambience. read more

Rizzo's Roast Beef and Pizza - Roast beef 3 way. Unexciting. - Pizza Near Me - Salem, Massachusetts

UPDATE: The business called back and accused us of being racist. A couple hours after the original review was written, we received a call back from the restaurant. The same woman who had become very angry before told us that "her coworker" had made a mistake on the pizza and the handling of our complaint, offering to make us new food. Needless to say, it was very late at night by then and they had already shown themselves to be hostile, so naturally we wanted a refund. The woman at first told us this would be impossible, as much as she would like to, because the system wouldn't allow it. That turned out to be a lie, as they eventually did reverse the charge after we firmly explained we would accept nothing less by that point. Two days later they called us and DEMANDED we delete this review, claiming that we were obligated to remove it because they eventually made it right. We refused (though agreed to update) and what followed was frankly unhinged. The woman first essentially tried to guilt trip us by explaining that the business really needed those $50 (as if I don't?) and that it really wasn't that much money compared to their own financial hardships. They then accused us of "trying to destroy their business". We refused to delete, as the post is an honest account of what transpired. The woman became very angry and began accusing us of being racist and hateful towards immigrants despite our only complaint being the bad pizza and worse customer service. I would like to clarify that I have never been to this location in person and therefore have no idea what ethnicity or creed the woman on the other end of the line is. This continues to be the most insane and bizarre customer service interaction I have ever experienced in my life. read more

Food is wildly over priced for the lack of quality. I would highly recommend just cooking at home. read more

Rizzo's Roast Beef and Pizza - $20 for almost anything on the menu. With burnt Onion Rings. Don't bother just cook at home it will taste better. - Pizza Near Me - Salem, Massachusetts

I ordered three party pizzas for my son's 3rd birthday party & in addition to being delicious & complimented by many guests, when there was a slight hiccup around the order having been put down as pickup instead of delivery, the staff were quick to get someone to bring the pizza before any hungry kids even noticed. Thank you! read more

The pizza is ok, but unless you have plenty of time to wait for your order, it isn't worth the aggravation, there are better choices. We ordered 2 pizzas online for pickup, they were fairly basic orders, and the website said pickup orders take 15-25 minutes. It wasn't busy, but it still took around 50 minutes before it was ready. They kept saying things like 'almost ready' and 'another two minutes' , etc. They were saying similar things to other customers who were waiting a long time to pick up orders too. If a business will take a while to have something ready, they should be honest about expected wait times. read more

Solid Roast Beef sandwich on a toasted Onion Roll and great meatball sub. Reasonably priced and very clean. Would recommend for a good bite to eat. read more

Food is not good, and the menu prices online are WRONG!!! $3 difference on most items, called owner and she said the website prices are THREE YEARS OLD!!!!! RIP OFF!!! They KNOW they're 3 years old but don't fix them!!! I'm calling the attorney general's office and reporting them. The owners accept no responsibility and refused to make things right. $17 for a TINY margarita pizza!!!! There are so many better places, avoid avoid avoid!!!!! I won't even add pictures of the food, I don't want to offend you. read more

A friend and I picked up a large Pizza Bianca for dinner. When we got home and opened the box, we were surprised at the size of the pizza, which looked more like a small. The pizza was ice cold and very dry, there was absolutely no garlic sauce on it and the crust was pretty chewy. When my friend paid for the pizza, I noticed that we were charged more than the price listed on the sign. I wouldn't go out of my way to eat here again. read more

Ordered a pickup order recently. Two sandwiches and one side order of fries was $40. That didn't seem right but the man who rung me up grabbed the receipt and crumpled it up instead of offering it to me so I couldn't check. One of the sandwiches was wrong and not what I ordered. The counter was full of old receipts. Overall, it seemed dirty and very disorganized. They didn't put mayo on the sandwich as expected so I asked for some. The guy had to ask the one in the back 4 times to get it. He seemed angry with the guy in the back by the end. Very bad experience, overpriced, and won't be back. read more

Called in the morning to pre-order 2 party pizzas to be delivered at 4:30pm for a party. Pizzas did not arrive until 6:00pm and order was incorrect. Never again! read more

This apparent francize of Rizzo's various locations is simply a disgrace, actually questionable if reported to the Salem Board of Health should be allowed to remain in business. I question the scholarship of the owner, cooks, receptionists, pursuant to operate such a business. Having read many of the critiques and as a customer noting these in house complaints, I ask, why other than the Roast Beef Sandwiches which take little skill to prepare, therefore superior accessible across this location on Paradise Rd., Salem at Vesuvius Restaurant would a customer return to pay a higher price. Once is a warning, twice perhaps is an exercise in, "everyone deserves a second chance", third is the definition of insanity. I have witnessed a customer given an incorrect unordered product, only to be asked to accept. I arrive, ordered an Italian Sub. My twice questioning when it would be prepared was given, (paraphrase) soon as a reply. The third asking greater than twenty-five minutes, (no other customers waiting; no take-out orders to be prepared visible) initiated my rhetorical question, "Is it coming from Italy." Roast Beef Sandwich ordered was very unchoked to be considered almost raw, therefore insalubrious. The owner informed replied with distain to me for informing him, with intent to be supportive of his business. Regarding price, at minimal month-long displayed notice stated the shown price may differ from the charged amount, not due to the business's cause, instead the menu printer lack of time. read more

We come here every so often, it's a great location, clean and chill atmosphere. We pop in grab a bite in the evening. I've enjoyed everything I've ordered so far here. read more

It is honestly a joke that this place has a license to sell food. Or should I say dog food because thats what I was served. I went in for a roast beef and I guess shame on me for even thinking about going here for a beef. I don't know who is running the ship in there but they respectfully need to fire the whole staff and just start over. I mean ordering there takes 20 minutes because they don't even know their own menu. Absolutely disgusted with the food. I paid $25 for rhino shit between a bun and under cooked french fries. They need a righteous talking to in there because its all around horrible . I honestly hope this review gains traction to warn people that the roast beef from Rizzos tastes like the Swampscott middle school sloppy joes lunch. Get someone in there who can not only make good food but turn that boneyard into a good spot. Gross. read more

Service is very kind and friendly ... The menu is incredibly diverse and extensive ... Of Note- The steak and cheese is the biggest and best you'll find on the north shore ... read more

Careful using the website. I went for the Monday special only to find out that despite it being advertised online, the information and prices listed were not the same as what I was charged. I spoke with the manager and he told me there are two webpages and one is not valid!! It cost $13 more than the advertised prices for a small pizza, small fries and steak sandwich! I will not be going back. read more

Revisited for a sit-down experience since the new management took over. I haven't been for a while, to give them a chance to settle in. The place smelled like weird incense when I walked in. They were pumping vaped incense throughout the restaurant. Not sure why they would do that, when the scent of the food is tantalizing enough. I noticed that a customer next to me in the checkout got an order wrong. Another customer was getting pissed at how long it was taking to get his order. It did take an unusually long time for me to get my roast beef sandwich, despite the (maybe five?) people working there and it not being very busy. However, I will say that they seem to put effort into making their food well. The sandwich was fantastic and well presented on the plate. You can also compare the recent pictures with the one I took under the previous management. The portion was more generous. So, if you can be patient and withstand the smell of the incense, the food is actually pretty good and the portions are good too. read more

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Great roast beef, gonna try a Texas style calzone and pepperoni and sausage za tnite, I'll keep it posted

Haven't been to Rizzo's since the new ownership took over, decided to give it a try last night and was so disappointed. Ordered two roast beef's and the meat was so rare we had to microwave the sandwiches that were already almost inedible due to the bloody meat making the buns soggy. Don't think we'll be returning anytime soon. read more

chicken kabob was sooo good! Favorable and warm on top of a large salad w/ pita. Great Value. read more

Asked for extra marinara, received only one marinara. Price was reasonable but the food is average at best.

I didn't realize the owners had changed and tried to order the old Chef's Special White Pizza--I got the one on the new menu instead and I was really disappointed even though it was only missing 2 toppings because I'm pregnant and I was craving this nostalgia meal from college. The staff was so nice and made me the one I meant to order, even though it's not on their menu now. It tasted just the same. I'll be back! read more

Excellent food. Great service. I'll definitely be back to get some roast beef! Delicious

The new owners have cheapened the food. Everything is always overcooked, Italian sub had 3 pieces of meat and NO cheese. Phone orders are often wrong, but you don't find out till you are home. We are switching to another place after going to Rizzos for a long time. Not worth the bad food... read more

Incomplete delivery order. Driver tried to shake me down for a second tip. Horrible customer service. Ordered a wrap, dinner, and some fries with onion rings. Driver showed up and asked me if I was giving a tip after I already tipped when I placed my order. I pointed that out to him and he was like oh yeah... I should have known then it was about to go downhill. When we opened the bag it was missing the dinner. When I called a girl answered and asked if she could get back to me after she talked to her manager and hung up. I don't expect a call back ever. I will be contesting the charge the moment it posts. Avoid this shady terrible place read more

See any chicken?? No. Because they didn't put chicken in my chicken kabob dinner. Three staff members insisted it was there. Don't go here if you want them to honor your food order. Update. Paid for a Super Beef. Got a Large Beef (smaller). When I called to complain, they hung up on me. read more

Rizzo's Roast Beef and Pizza - Chicken Kabob Dinner. See any chicken?? Because they forgot to put it in the bag with the rest of the order. - Pizza Near Me - Salem, Massachusetts

The new owners of this place are incredible. The previous owners and staff were horrible and made ordering there miserable. The new owners and staff have made it the complete opposite. Great food, never wrong, always fast, incredibly courteous. Normally, I don't write reviews, but this change is absolutely worth it. read more

Great for a hot sandwich and sports atmosphere. I went there and had a great onion filled steak whatever and got to see a bruins opening ceremony! Can you believe it? What would have happened if the fans weren't appeased with a sports dinner event!!!! read more

I am not from the area and happened upon this restaurant as a good take out spot for me and my kids. The woman who served me was so incredibly kind and friendly and offered to wrap my leftovers and hold them in the fridge while I got my nails done nearby. My turkey sub was delicious and my kids loved the pizza and curly fries! read more

The Rizzo's recently went through ownership changes and surprisingly the food seems better now. The fried chicken wings are absolute must, eat them while they are hot. The hostess Sultana made us feel comfortable and the ambience of the restaurant was just as before, clean, calm, and enjoyable. Rizzo will remain one of our town favorites. read more

Food is great, TONS of choices, fast. Pricier than other "sub places", but usually worth it.

Great food and great service! Always friendly and polite staff! New menu added some great new options.

Food was cold when I got it, they forgot my chips. Service was mediocre, the young woman seemed to hate her job. And it's very pricy! I'll stick to Vesuvius across the street. It's much better. read more

Walked in to try their pizza to consider for a party. It was delicious!! The woman in front was very helpful. I ordered three party pizzas for about 60 people(kids and adults) everyone loved it!! An added order of wings which were great too. Looks UTD and very clean inside read more

Service was great! The cashier was so nice and the chicken Caesar wrap was the best I've ever had!

Love this place. Very consistent. I always receive excellent customer service. Love the pizza and burgers.