I just had the most unexpected and pleasant experience in customer service. I waited just over 10 minutes for my breakfast sandwich and I had to leave the take out for my flight. The woman that was serving orders somehow tracked me down and delivered my sandwich as I was scanning to board my flight 4 gates away. I wish I got her name but I just want to make sure she was recognized. And it was delicious. read more

Only came here because I wanted one last bite of American food before I left on an international flight. Fries themselves were eh. Barely warm. Cheese was that artificial nacho cheese. Service sucked. Everyone working there seemed very aloof. And they're really stingy with their ketchup. You have to ask for it and they only give you one small cup. read more

RJ Grunts - Cheese fries - Sandwiches Near Me - Chicago, Illinois

Pleasantly surprised by the fast service and yummy dog here. It's nothing out of the ordinary but the bread and hot dog is decent n not the cheapest n yucky kind. The pickles n relishes are fresh d tasty, combining for a flavorful dog very bite! It comes with fries for $7.95. 9ne of the cheapest eat in the international departure terminal. Cheap but delish! Awesome way to stay the journey East! read more

RJ Grunts - Sandwiches Near Me - Chicago, Illinois

Avoid this place. Absolutely horrible customer service. Rude female worker was being completely disrespectful to customers. Snapping at everyone to step back and that she will tell them when their food is ready. There wasn't really e much of a 'boundary' to stand behind and nobody was even close to the pickup area other than grabbing utensils and napkins. Customers were not even close to the counter. She then got into it with one customer, because they were not far enough back in her mind. She started arguing with the customer then stormed off to the back room. How about asking customers nicely, inform them of where to actually wait instead of talking rudely to them. People order, then go to the opposite side to grab napkins, straws, etc. No need to snap at them then get in an argument with a customer. The overall environment was a cluster, they were complaining about breaks, trying to get in touch with a manager, and then just closed and shut down the line. Some people that had been waiting had to go someplace else. Completely abrupt and unprofessional. The one bright side was there was one worker prepping food and he kept his head down. When his co-worker stormed off he took over her station. He needs to find another place to work where the environment isn't such a mess. Good luck to him. read more

If I could leave a 0 star I would. Service sucked, workers lack urgency and customer service. You could tell they don't want to be there and if that's the case then find a different job. The cashier was the only nice one that was somewhat polite. The dude on the grill moved slow and didn't even handle the food with care. After waiting 30 minutes in line just to order I waited another 20 mins to get my food. The food still came out wrong. What's so hard about making a cheeseburger with only ketchup? The food wasn't tasty at all. The nachos cheese fries tasted was water it was unbelievable. Come'on management where are you at? You've had years of bad reviews yet there seems to be no improvement especially in service. read more

You go through security and say to yourself "Look! A restaurant right there!" KEEP WALKING!!!! Food was barely edible and that was the best part. One server running ragged and five staff walking around aimlessly. Someone was clearing tables one cup at a time. I was told it was because she was the hostess. Her hostess responsibility was standing at entrance handing out menus and telling people to seat themselves. read more

Was at Ohare last night 11/12/23 and this place caught our eye and looked good. We walk up and looked at the menu and the very rude cashier said to us "what do you want?" We replied with we wanted chicken sandwiches and tenders and she just says "we don't got chicken" so then we decided we are gonna go take a look around at other options, my kids decided they wanted to try RJ Grunts burgers instead of Burger King so we went back, while standing there waiting at the front to place my order, the rude cashier and the guy working the grill were just standing there and rudely talking back and forth to each other saying "I don't want to help them or take their order, you do it" when I proceeded to tell her my order, the attitude from her was absolutely disgusting and she should not be working there. Just rude and disrespectful . The burgers were not bad I'll give them that but the customer service from this place is unbelievably ridiculous and if they don't change it , that is what's gonna affect their business. I will never be returning to this place again due to the lake of respect for customers this staff has. I hope the owner or manager sees these negative reviews and changes things because I have read more bad reviews than good for this place. Ratings- Customer Service: 1/10 Food:5/10 read more

Really nothing special. Nothing much separates this from chain fast food. Perhaps the burger patty was fresher/thicker but the fries were nothing unique. You would probably do just as well and perhaps a little cheaper to choose Burger King. For $20, make sure you are ONLY in the mood for a burger. Otherwise, choose something else in the terminal. read more

The cashier was so rude to all customers, she asked me a question once and I couldn't hear her and she dared to yell at me, I had to call her out and asked her why she was yelling at me, she was all moody and mistreating everyone in the line. Ohare location at 3pm, I don't care how good is the food I would never come back read more

Fry cook is slow and distracted. Cook and cashier ate hard workers Burgers ok Fries, cold read more

RJ Grunts - 1:04 ordered 1:20 recieved food, after the fry cook decided to make or answer a phone call Cook and cashier were fine - Sandwiches Near Me - Chicago, Illinois

Prices are ridiculous and I was yelled at for looking at condiments at the pickup window instead of standing behind the rope....

Quite possibly the worst chicken strips I've ever had. They were small and very dry!!

If I could rate this a 0 I definitely would Customer service was poor and the lady on the grill was being disrespectful not with only me but other people also saw a customer ask about her order and called the worker respectfully by her name and customer got yelled at and was told to wait behind the line she made her walk away crying. I would not recommend. read more

I really don't like to see the woman in the grill poke her long fake thumbnail into a burger to see if it's done, before grabbing her used sippy cup from behind the other glasses and drink away. Wasn't also that nice to see her yell at the customers to stay away from the counter until she was done drinking and ready to call them to pick up their food. read more

Disgusting breakfast. Overcooked eggs, limp toast, no seasoning. No salsa. Bitter coffee. Everything I tried was awful. Walk somewhere else.

Waited 50 mins for a burger. Workers didn't care and were moving so slow. At one point, 1 of them yelled out "I don't want to work here anymore"! read more

I just spent 39$ on 2 cheese burgers and fries with a small coke and you can get something just as good if not better at McDonalds or Burger King. Save your money it's not worth it what a rip off!!!!! read more

I submitted and paid for an online order for 2 items, one of which they didn't have. I waited 30 minutes, went to the counter to ask about my order & said I have to go & catch a plane. They put together a burger quickly, tossed it in the bag & handed it to me. I said, what about the chicken fingers? They looked at me like I was crazy & said they don't have chicken fingers. I let them know I was able to order them & paid for them online. They said I would get a refund & if I wanted something else I would have to stand in line & order & pay for something else!!! Ummm, excuse me?!? I already waited 30 minutes for one cheeseburger and an order of fries & now I have to wait & pay again after telling you I have to catch a plane??? They have the worst customer service & I will be staying away from any Lettuce Entertain You restaurant from here forward since this is how they treat their customers when they say on their website the answer for their guest is always yes & the question is how! All they had to do was give me another cheeseburger & fries & show appropriate customer service....buy that seems to be lacking these days. People just don't care anymore. read more

The burgers are small but packed with flavor. They even ask how you want it cooked - surprising for being a "fast food" airport restaurant. I recommend the Gruntburger with bacon. If they had jalepenos it would be perfect. Since they do not - be sure to get the onions or pickles for that extra crunch. The serving of fries is huge - way more than I expected and perfectly cooked. Made my layover at O'Hare fantastic. read more

RJ Grunts - In the food court of Terminal 5 - Sandwiches Near Me - Chicago, Illinois

See all

Paid $20 for burger and fries. Got food poisoning. Not something u want on a 2.5hr flight

If I could give this place a minus 100 rating i would. I stood in line for 20 minutes to order a chicken sandwich asked why they didn't have it on the board that they were out of chicken that "it wasn't his problem". I travel for my job and will tell every person I know that travels for their job as well to NEVER eat at this place in the airport or in the city. They don't deserve anyone's money for an attitude like that. They offer a service and couldn't even be bothered to apologize. "It's not my problem" Is the only response as he laughed at me because I was upset then talked to the next person in line about me. What ever happened to customer service??!! read more

Talk about a group of people with attitudes and obviously not wanting to be at work. Attitude from each person and no sense of customer service. Asked where the silverware was and the lady just grunted and pointed the opposite direction. Can you not speak? Obvious why there are no tips in your cup. read more

This is my second attempt since May to order breakfast. The 1st time they were out. Today after waiting 10minutes in line I was told "we're out of platters" seriously???!!! It's 8:57AM and you're out of breakfast?!! This is an airport, why don't you just go out of business and let someone else take that spot? read more

Service is slow as others said. The chef was staring into the void and oops put the patty on the counter. I got my burger and bun is .. ice cold. read more

Slow, lackadaisical service. People have flights to catch! Food is ok. Not great considering you're paying significant money for a burger. read more

Underwhelming breakfast platters at a premium. Bacon appeared microwaved and the platter is pretty much all potatoes. Almost $14 for a small coffee and an RJs breakfast platter. The breakfast sandwich would have probably been better but they were all out of sandwiches by 6:50am... I have no problem with the price as long as the food justifies it, in this case it did not . Stay away. read more

Food was ok, but workers were incredibly rude as I came up to them with a huge smile. Food was not worth the rude service.

Seems that LEYE took over the food monopoly on Terminal 5. And that would be ok if they are on top of their quality and service like they are in the city locations. At the terminal, had breakfast classic, bad food, even worse service. Seems that they are led by airport skimming policy, as if I will eat once and never come back anyways. Maybe that is the case for international travelers but those native in Chicago will think about this airport experience next time when deliberating to eat at LEYE rastaurant or somewhere else. read more

The food is decent but the employees need a major attitude adjustment. The male cashier looked completely irritated and inconvenienced. He didn't greet us he only told us the total and even that was with irritation. We said thank you and he completely ignored us. Horrible customer service. read more

Super not into this place. I usually end up at Wao Bao or Frontera, but decided to give this place a try. Now mind you, I'm already well aware that airport food is seriously overpriced--but this place is ridiculous. $9 for a seriously tiny burger and the bowl of chili I got...well, it was somewhere between a thimble and a tea cup in size. But!! All of that can be forgiven at an airport, where economic laws are flagrantly forgotten, if ONLY the service is DECENT. I'm not talking GOOD--no one should ever expect GOOD service at an airport. But this place does not even reach the level of "decent." My $30 bag of food was basically thrown onto a counter by a disinterested employee, no thank you, no nothing. The cashier was more interested in talking to her co-workers than providing the service for which she was employed. My verdict? Plenty of other options to waste your money at in Terminal 5. Choose one with a bit more customer service. read more

We didn't not enjoy it. First couple bites were delicious then it tasted like a lot of char. Fries were better than Wendy's but not fresh made. Like everything in the airport, waaaaay over priced but in line with everything here. If you want a burger I would go to Hub 51 instead of this place, I saw their burger and it looked AMAZE-BALLS! We should have ate there but my other daughter wouldn't eat there, she wanted Big Bowl and Hub51 wouldn't let us bring in food so RJ Grunts it was for us. Such is life sometimes. read more

Too experience for the worst taste. Do not waste your money! Only one mushroom burger, fries and one drink costs $27.04. The burger is much worser than any burger you can buy at the street. read more

Extremely slow service. People need to catch planes here! I was physically in pain watching someone here take ten minutes to make six burgers. Don't go here at o'hare. read more

Do not attempt if you have less than half an hour. Slowest folks I've ever seen . Food is ok, though

Simple menu: burgers, chicken fingers and fries. There aren't a lot of options in Terminal 5 at Chicago O'Hare. With an hour to kill before a flight I tried this place as chicken fingers sounded appealing. The batter was thick and flavourful (not too salty) and the chicken was moist, but they were greasy. Fries are standard shoestring fries. read more

I'd give no stars if possible. Basically a hockey puck smashed in potato bread which comes with a paltry amount of stale over cooked French fries. At least there wasn't that many fries to choke down. Oh and my wife returned the burger to see if they could not put it through the depths of hell. Nope. Carbonized protein for the win. read more

Just landed to Chicago and I'm starving and Rjs is the only place open . I hear they are the best and the breakfast is amazing .. not Even close the food is crap and the customer service is crap like come on show some confidence to be at work . Smile and greet the customer and show some love to your food when making it because people eat with there eyes . So I give this joint a one star read more

It was so nice to go to the revamped Terminal 5 at O'Hare. The queues were ridiculous to get through security etc but at least when we got through, there were some restaurants to eat at and shops to go to, unlike before where it was pretty much tumbleweed and a Hudson. We decided to have RJ Grunts, never having tried it before as we fly through Chicago but then go on to Wisconsin, so never stop off. It was pretty expensive - $10 or so per burger, plus $5 for one order of fries, which we shared, and another $3 or so for the drink we shared. It was delicious. Probably not delicious for landside, but for an airport, excellent. They took their time and it was made fresh to order, dripping with juice and tastiness. The one order of fries was more than the two of us could finish, and they were fresh and skin-on. read more

Always delicious! The grunt burger is amazing and one of the best burgers I've ever eaten. My only wish is that they had some larger tables. It's almost impossible to eat there with a group larger than 4 people. read more

Worst burger joint ever...have you ever ordered a $15 burger and fries and not been offered ketchup?! And then go to the extent and say that if they do it for you they will have to do it for others? And yes, they had ketchup for burgers but not for fries...go figure. I would like to understand the business model from the person running this joint. read more