Speed of service. And wheel they straightened seems straight and rebalanced. It was a front wheel…read moreso steering wheel doesn't move like it did at speed. And since my wheel is chrome they were able to not mess with chrome since bend they say was on the inside not outside.

Came to this place unannounced. They got it taken care of in the same day and were on top of it…read morefrom beginning to end. Highly recommend

Gigi helped me out yall come get your wheels and tires great quality greatly recommendread more

RimTyme Custom Wheels and Tires on Ashley Phosphate Road in North Charleston is a great place for…read moreall things rims and tires. They have an impressive selection that has something for everyone. They staff is very knowledgeable and professional and works hard to make sure that you find what you need.

Spoke with Ali on phone, said "come on down". Took me right in. Fast, excellent service at a…read moreamazing price!! Highly recommend! I'll be going back for all my mount and balance. Thx Ali

Ali came to the rescue when I was stranded in Charleston with a bent rim, flat tire and taking care…read moreof my grandkids. He told me to come in right away. It couldn't be fixed but he found an alternate rim and I was back on the road and able to get home and not have to miss work. My grandkids were so impressed with how he helped me that my grandson said "We have to give Super Bowl tickets to Ali". They have not forgotten the experience and neither have I. Ali went above and beyond and I will forever be grateful and he made a wonderful impression on two young kids. Thank you, Ali. I truly appreciate how you helped me that day.

High quotes that were double than the competition at two different locations. Consistency so I…read morewill throw in 1 star

I dropped my car off to get a tire pressure sensor fixed and a tire repaired. They said it would be…read moreready in 2 hours. And 2 hours later I got a text saying it was done. But when I got there it was not done. They hadn't even started the work. My advisor said they could not find the wheel lock. I said it's in the glove compartment, where else would it be? I went and got it myself. I said I didn't see how they could have missed it, being in a Hay Tire bag that you can see through. (see photos) But okay, fine, you can't find the wheel lock. But why tell me the work was done? Why not call and ask me where the wheel lock is, so I wouldn't have to wait around another 45 minutes to get the work done. I've had good experiences with this business in this past, but this was not one of them.

**Photos have been added...but you have to scroll through the 1st pictures of cars to see***…read more So let me start off by saying I have been dealing with this place for the last 2 years.... it all started when we negotiated for new tires and rims.... we agreed on a price. They went back to take the old tires and rims off and put the new Tire and rims on..... It was a long wait.. they came back and said oh by the way your car has tire pressure sensors and to take those off the old tires and put them on the new it's going to cost you $100 a tire..... that should have been something that was discussed when we talked about all the pricing not after you've taken everything off. Since you knew the tire pressure sensors were on there because you're a tire place and tire pressure sensors were mandatory on every car after 2007, and our car is a 2012. Then they couldn't even get the tire pressure sensors off..... It was absolute ridiculousness we paid for the new tires and rims and took the old tires home with us we pulled the sensors out our self which was extremely easy.... I couldn't for the life of me understand why they could not get them out.... Besides the fact that they didn't know what they were doing... after one of my tires exploded.. I took it back to Rent A Wheel and had them replace the tire which cost me $$.. then they told me that my tire pressure sensors went in there and I told him yes I was very much aware and explain to them what happened when we had our tires and rims a place.... And the man was really very nice don't get me wrong and explained that it was just whoever was there being lazy.... Which didn't surprise me since we in fact took them off ourselves at home and said that if we brought them in he would go ahead and do it for us and not charge us. Which was really nice of him and I told him I didn't have him with me. I told him that I would have to get them from home. The next time I go back there's all new staff there's only maybe one or two people that were there from the last visit..... I don't know what happened but of course nothing was documented they spent you know 20 minutes trying to find our purchase which I wish I had brought the receipt with me... But ultimately they did end finding our purchases and did end up putting on the sensors. Since we purchased these tires and rims all four tires have blown..... And to be honest I can't even remember ever hitting a pothole. All of them exploded on the inner well wall.... Meaning on the inner side of the tire...the part you cant see. When they gave us the new tires they had a special lug nut that locks the tire that you have to have a special tool for and each time we had to have the tire replaced that piece cracked..... Including this time. I had to go back before replacing my FOURT Tire and buy another one... Mind you these are $20 a pop...(I am now $80 in just in tools). I brought the first two tires that popped back to them and each one they told me oh something cut it from the inside..... Which I find highly unlikely to tires in a row.... After it happened with the third one we had the two back tires replace by Geralds Tires, which meant that we still had the front 2 from rent a wheel. One that had replace and one left of the original four... and then yesterday I was driving to class on Rivers did not even hit a pothole ...just driving along and heard a huge pop. I pulled my car over and what do you know my fourth Tire had exploded...again from the inner well... do not buy any tires from this place... I will never do business here again and I will make sure that everyone knows not to do business here. I will also go through and find the pictures that I took of all the other tires and post them on here as well. By the way we paid cash for everything if you are a cash pay hold on to all your stuff...we held onto all of our receipts.... Because if you're not on a payment plan they act like they can't find you in the system and spend 10-15 minutes looking for your name...like you never bought anything there

My service was great and fast . everyone was helpful and nice to deal with . the general manager…read moreeven came out to help the guys get the job done and make sure it was right . I'm happy to referred my family and friends to come here first

Great shop quality work and excellent service. These guys know their stuff and their knowledge is…read moretop notch! great business.

I ordered a set of wheels for my wife's Mustang GT that I've always wanted. Turns out they were the…read morewrong offset, my bad. I called and got Blaine on the phone, the owner. Great guy. He was very helpful and walked me through the process of choosing the correct offset and sent me and new set of wheels immediately that arrived the same week along with return shipping labels. I'm not used to getting an owner on the phone when I call and was very happily surprised at how easy going Blaine was. I would highly recommend using this company for ordering rims. You won't be disappointed. Great job Blaine

They took really good care of me and were able to help a lot with the warranty I needed. Shout out…read moreto manager, Les! I bought a used car that was supposed to have had good life left in tires and inspected. But the tread was visible worn. While inspecting tires, they checked brakes, oil, and battery so that I could have whatever else was needed covered and completed. Turns out the battery was significantly low and they let me know the oil was brand new. Seeing that they have to prove these things to the warranty office I have no doubt that this is accurate. Les went above and beyond explaining and sharing his knowledge of vehicles and the auto industry.

Noah and Anthony were so helpful and kind! they were able to fix my tire fast and explained…read moreeverything. thank you!!

I had a terrible experience here. I ended up paying for a tire that they never put on my car. I had…read morea nail in my tire that I brought in to be fixed. The nail was in a spot that couldn't be patched so they had to replace the whole tire. THEY NEVER PUT THE TIRE ON MY CAR. Unknowingly, I drove off the lot with the same tire I brought it in with the nail in it!! I left without a new tire. Upon realizing, I went back and asked for a refund FOR THE TIRE I PAID FOR BUT THEY NEVER PUT IT ON MY CAR. I wasn't told "sorry" by any staff. the manager came out and didn't apologize at all and simply handed me the refund receipt. TERRIBLE CUSTOMER SERVICE!!!! Do not bring your car here unless you want to be scammed

On July 2, 2025 I went to pickup my 2012 Nissan Titan and after paying $1699.75 for the work I…read morenoticed a soccer ball sized dent on the left front fender. Long story short, Will assured me that they would take care of the damage either through their insurance or out of pocket. He even sent me to Better Collision to get a repair estimate. Since then, over a month ago, they've blocked my phone number and won't return my messages. Despicable treatment to someone who has spent $2300 with them this year and several hundred in years past. Never again! I'll only go to BBB accredited shops from now on. Shame on you Will and Hay Automotive in Mount Pleasant!