Carlos did a fabulous job fixing both my bracelets. His prices were very reasonable too! Don't…read morehesitate to use him. He can fix anything!!

The owner does the work the pricing is fair. The quality is excellent. I couldn't ask for a better…read morejewelry store right around the corner to replace batteries in our watches Repair Jewelry I can trust him with everything. Great guy.

I came to Michael with my most precious piece of jewelry: the ring I presented to my wife for our…read morerenewed vows. The ring, purchased in Israel is a one-of -a-kind design: a circle with Hebrew words on four sides encased in a square with cutouts for the words. The square itself has words on two adjoining corners. If you can picture the challenge: a square ring with a round ring inside, foreign letters on every side and the inner ring freely turns. The circle is 9k gold and the square is sterling silver. I requested it be sized down from a 10 to a 5 without altering its integrity or cutting off any letters. It's a preposterous request really and the reason we've had the ring for over 2 years, we were just too scared to take it to a jeweler - who could we trust to take on such a challenge? My wife chose Michael because he's local, a small businessman with a sign which reads "Master Jeweler". In the first half of the story, Michael sized the ring down but I felt it lacked refinement. I'd been so scared to take it to a jeweler and when the result was less than perfect I was really shaken up and upset. I brought it home to my wife apologetically and naturally instead of complaining to Michael directly I went to Yelp and vented my frustration publicly. About a week later I received a call from Michael saying he read my review and although disappointed I hadn't approached him first, would do everything in his power to see to it I was satisfied. I was skeptical and more than a bit embarrassed speaking to the person I left a scathing review but I agreed to meet with him. I never followed up though, I had some good excuses at my disposal (due baby then new baby) but mostly I was just embarrassed. To his credit Michael reached out to me again - by email this time, again earnestly expressing his concern for complete customer satisfaction, offering to do just about anything - even having the ring completely remade if I was still unhappy . Again I agreed to meet and even deleted my review considering his good-faith attempts to satisfy me. I stalled again but maybe a week later I finally sucked it up and wrote "how about Wednesday"? What happened next is what sets Michael, a small business owner apart from any other type of business. He replied that he was on vacation, would be back on said date and would get in touch upon is return. A few weeks later I got a call from Michael "I just returned from vacation" and I was shocked to see the date - he actually called me the day he got back. So I did meet with him and he was cordial, kind and didn't even mention the review. The two of us sat down and went over every detail, comparing my wife's re-sized ring to my own identical ring. I explained the importance of each letter, the angles, the direction, where I wanted each word to appear and how exactly I wanted the finished piece to look. A few weeks later he called to say the ring was finished. I went in to pick it up, nervous with anticipation and was absolutely stunned. The ring was nothing short of a work of pure art and genius. It is flawless, immaculate and looks better than my own ring. Michael didn't miss a single detail and delivered on everything he promised. It's been a month or so now and every time I think of my wife's ring I smile - it is beautiful, unique, and fits. I commend Michael for both his tireless efforts to satisfy a disgruntled customer and for his talent, skill and craftsmanship. My wife and I are so grateful to have this important part of our life proudly on display. For my part, I've learned a valuable and humbling lesson - if you're not satisfied with the service provided why not try the old-fashion route? Speak with the proprietor and give a business the chance to make right - you may just find yourself happier than you could ever have imagined.

For over 40 years, Michaels has been providing excellent service and awesome jewelry…read more One of the best kept secrets in downtown Burlingame. ,

I am pleased with how my ring sizing up turned out. The man who runs this shop won't give you a…read moreprice over the phone, because he wants to see what you have in order to give you an accurate quote. After calling around different shops, I had a good feeling and made this my first and last stop for this project. So glad I did, because they ended up having the best pricing based on my estimated quotes from other shops. Design Jeweler is located behind the Crystal Springs shopping center, near the veterinarian. Parking is difficult, so I park in the residential area and walk over. This is a very small shop with a lot of heart. I walked in to pick up my ring and there was a very happy lady, who appears who goes here a lot. They accept credit cards. I plant to take a pair of costume earrings and have them made into gold plated earrings. I know that this will cost more more than what they are worth, however it'll delay the tarnished look for a couple of years. I really like the design of those earrings, I'll try to post a before and after if I remember.

Design repaired my bracelet and I am very satisfied with the lobster clasp. If you need your pieces…read morerepaired go there.

Christensen & Rafferty are a hidden gem (pun intended) in downtown San Mateo…read more I have often lamented that personal service by expert craftspeople has gone the way of the Dodo bird in our hyper-capitalist, high priced economy in which we find ourselves today. My experience working the Christensen & Rafferty was nothing short of exceptional. I was greeted into their parlor showroom with a smile and an offer of tea, coffee or water. I brought them my most recent jewelry purchase - a pendant from Madeira, Portugal! I thoroughly enjoyed engaging with C&R about my not-too-expensive but highly sentimental piece. Such great care was taken to ensure that my piece was given the utmost attention to detail. Incredible knowledge and expertise of their craft was exhibited throughout every interaction. I highly recommend this business!

Extraordinary! Knowledgeable, notably pleasant, beautiful showroom, respectful with…read moreguidance/feedback on items being evaluated, honorable and generous with their time and attention. Very, very Impressed! A friend recommended them and I am very grateful to have found them! Thank you!!

I have an engagement ring that was custom-made by a family friend, who is a bench jeweler and has…read moreunfortunately retired. I don't know much about jewelry, but I did notice that a piece of my ring seemed to be missing, and I was given Robert's name. He was able to speak with me on very short notice and quickly diagnosed that the problem was simply normal wear resulting in a missing tip. When I showed up at his studio in Portola Valley with my husband and kids in tow, he was extremely friendly and sweet to my children but also able to talk to me about the problem, which seemed easy enough to fix. He told me a little bit of his family history and also told me about how he got into the jewelry business, which I found fascinating. He then told me that I would need to probably think about replacing the other tips on my ring, but not for a long time, which I appreciated, because he armed me with knowledge but didn't try any heavy sales tactics. He had my ring fixed in an hour, the price was incredibly reasonable, and he earned himself a new lifelong customer. If we have any future jewelry needs in our family we will definitely be seeing him again.

By far the best experience I've ever had with a jeweler. I visited 8 places looking for an…read moreengagement ring and found Bob. We clicked right away at his office/workshop and I soon found myself in the design process. He is 3rd generation in his profession and knew exactly what I wanted, even though I couldn't explain it very well. He used my grandmother's diamond in a platinum setting of my design, which later fit the wedding ring (which he also made) inside of it. My wife was so impressed that she had Bob make my ring. He even drove the wedding rings 2 hours out of his way to deliver them. This guy is totally reasonable, fun, and creative. I can't say enough about him. Do what I did, stop looking for jewelry and find yourself a jeweler.

Mr Fong used to be located at the Rite-Aide by Delaware and Concar Dr…read more He is now located within the CVS by 42nd Ave. Mr Fong is always very reasonable and very patient with his elderly clients! Highly recommend his services!

It was strange to find an individual business adjacent to the registers inside CVS but at lease…read morethere's a parking lot so can't complain. Mr. Fong was friendly and knowledgeable. I brought in the Citizen watch I had for over 10 years to see if it can be fixed, the solar face plate stopped recharging for many years after I stashed it in the drawer unworn for awhile. Mr. Fong was nice enough to help be replace a part, he said if it doesn't work, no charge. There's really nothing to lose but luckily it worked and costed me $80 which was cheaper than getting a new watch.

DJ is an amazingly talented jewelry designer and I've been going there for twenty years now. DJ…read moremade our wedding rings and mine was customized to perfectly fit my unique engagement ring. I have to get my rings resized often and every time I visit, I find another irresistible piece of jewelry.. Their prices are fair as well!

Amazing service at incredible prices. Resized rings and moved diamond to new setting in an HOUR…read more Wow.

Nice guy. Generous in value and fair compared to others Good value if you buy or sell. Liberal in…read morehis vsluation

Bought many great pieces of jewelry from them! Awesome place with excellent prices…read more They buy your jewelry as well for the best price!!