I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

Business is non-responsive after multiple texts and phone calls. I got an initial text after…read morefilling out the interest form. I texted back a couple of times and did not receive a response. I also reached out to the number on the voicemail and still nothing.

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

Carlos did a fabulous job fixing both my bracelets. His prices were very reasonable too! Don't…read morehesitate to use him. He can fix anything!!

The owner does the work the pricing is fair. The quality is excellent. I couldn't ask for a better…read morejewelry store right around the corner to replace batteries in our watches Repair Jewelry I can trust him with everything. Great guy.

Neil and his team are consummate professionals. Timely, responsive, flexible, kind, and honest…read more Not only is my fiancé ecstatic with her beautiful ring, but Neil and his team dealt with multiple last second changes on a tight proposal deadline. Against all odds, they made it happen. Can't wait to bring him our wedding bands too!

I suggest looking closely at the 1 and 2 star reviews. If it looks like you'll spend upwards of…read more$10,000 or $20,000, or can be persuaded by Neil to buy items you didn't come in for, he'll be your friend. If the transaction is small, and you can't be persuaded to spend more money, he suddenly sours. He'll resort to name calling and personal insults. On top of that total lack of professionalism and courtesy, he'll be late with your order without explanation, surprise you with hidden charges at pick-up time, etc etc. I suggest finding somebody else. This guy's not the real deal at all.

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

I went in to get my stone tightened on my sterling silver ring. The woman at the counter was…read moreextremely nice and welcoming. My ring came out great. Only problem was that there were tiny onyx stones that were scratched during the polishing of the silver but it's not the end of the world. The selection inside the store is really cool. There are some interesting necklaces and I saw a beautiful sapphire stone set in a ring that was amazing to see. I would recommend this place for sure.

I keep meaning to write this; so happy with the engagement/wedding band Goldworks designed and…read morecreated for us last year. It's beautiful. They brought my vision to life with recommendations to make it even better. The whole process was so easy with them and communication was clear throughout. Let's just say we did not have the same experience elsewhere. Love Goldworks! I rarely write reviews but I mean come on look at this ring

We are very disapointed that Yelp doesn't allow reviewers to select zero stars - we would have! We…read moretook several treasured pieces of jewelry here to have them cleaned and repaired. Based on our experience, we would not take a plastic trinket from a penny arcade here for any repair. Nope. Never. Customer service, prompt communication and cooperation were all absent - an altogether miserable experience. We would never go back, never, ever in a million years !!!!

This store is a hidden jewel inside the Rosewood Sand Hill hotel…read more A nice selection of luxury watches and some really unique fine jewelry. If you love colored gemstones, this is the place to check out. From what they told me, they also offer custom designs and will buy or consign jewelry. The staff is really warm and welcoming - and they'll even offer you a coffee or drink while you browse. There's an outdoor atrium as well, so you can see the pieces in natural light. Definitely worth a visit if you're looking for a trustworthy, locally owned and locally operated jeweler in Silicon Valley.

Everything from location everything gorgeous!!!!service, closing/retireing, with 2 yr guarantee!read more

I purchased several small gifts for a family member, but it required (through no fault of the store…read moreowner) a variety of phone calls and visits. Believe me when I say that Monica and Carol are amazingly sweet, kind and funny! This is the type of local business that I enjoy supporting and I look forward to making them a regular stop when I'm in Half Moon Bay. Until the next visit, thank you Monica and Carol!

My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

Abdul is great. Very friendly, professional and conscientious. We got his and hers portofinos and…read morecouldn't be happier with this boutique and Abdul's assistance

I have loved Shady Lane at their past and present locations. This is one of the places I go…read moreregularly for family gifts. They staff is passionate and knowledgeable about the makers whose work they carry, and they carry such a wide selection of unique items by local artisans, as well as by global artisans. Most of the items I have purchased at Shady Lane fall under the category of jewelry, but I have also been very pleased with their selection of offbeat, small-maker clothing and outerwear. I appreciate that I can buy holiday gifts for a wide range of family members, from babies to adults, under one roof. A typical visit for me involves spending between ten and ninety minutes poring over their collection of Trollbeads (IYKYK). Then I move on to the artisan jewelry, the crystals, and the small woodworking (think jewelry boxes). And then, when possible, I blow kisses to the little dog behind the counter! I've also been to a few of their special events over the years, including a PassionArt Designs glass bead extravaganza. PS: It's taken me years and years to finish this review because it's one of my favorite places ever!

I love the jewelry at this spot! They have plenty of options to choose from and they feel very one…read moreof one if you know what I mean. The pricing suits the quality, I purchased a pair of earrings that are perfect and at a good price. I never realized it was at the same shopping center as Safeway, a true hidden gem!