My elderly parents called about a clog in the upstairs bathroom. The plumber from Rodenhiser showed up and fixed the problem in probably less than a half an hour then he spent an hour in his truck writing up the invoice which was in excess of $900. It seems like they got taken advantage of here. I urged them to use a a smaller company going forward that doesn't have all the marketing overhead that Rodenhiser has. They seem to be all about the bottom line and less about customer service and satisfaction. read more

Two years after we moved and cancelled our service, they charged us for the new owner's service. We are still waiting for the refund for this. This refund should have been expedited but they haven't done that. This is not good customer service! read more

Beware of this company - they are a complete rip-off, overpriced (like 4x overpriced) and I'm shocked that anyone will do business with them. Today, we were desperate for a plumber to come out in the middle of a snow storm because our hot water heater was leaking everywhere. After calling numerous independent plumbers and finding that none had last minute availability, we resorted to calling Rodenhiser. They were able to come out same day, which we were thankful for. Upon arrival and inspection, we were told what we already knew - our water heater was leaking. Immediately, the guy started upselling us, saying that our furnace needs to be replaced (it's old, but still works great - if it ain't broke, don't fix it, right?) and that the PSI coming into the house was "way too high" and we need a pressure reducer to avoid a pipe bursting and being "catastrophic". While the guy was preparing our quote outside, I made a quick call to our town's water department who told me that the PSI in our town on average was on the high side in most households, but it does not warrant spending $788 on a valve to reduce it. Also, my husband told him that we were not going to replace a furnace that was in perfect working order. When he returned, he quoted us two options for water heater replacement - one over $5k and the other over $4k (2500 on the water heater alone - something I can buy at Lowes myself for under $500). This is something that I KNOW should not cost more than around $1200 to replace. When my husband told him no thank you, he then told us we owed a $69 "trip fee". This is the first time I've EVER been charged for a quote. The business this place is running is an absolute joke. Lesson learned - and hopefully we can help someone else learn from our mistake. Don't ever be so desperate that you call Rodenhiser. read more

Rodenhiser - Plumbing Near Me - Holliston, Massachusetts

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Rodenhiser installed an AC system in our house for $11,225. Shortly after that, the system completely failed. Rodenhiser came to our house & said there was a chemical reaction between the copper piping & insulation they had installed, causing many pinhole leaks that caused the refrigerant to leak out. They then admitted that they KNEW this problem had existed with this piping 2 YEARS BEFORE they installed it in our house, and that this manufacturing problem "had almost bankrupted them". They now want $5,600 to FIX A PROBLEM THEY ARE RESPONSIBLE FOR, but say they just "can't afford" to make it right with any more customers. Unbelievable, dishonest, fraudulent, criminal. NEVER USE RODENHISER, THEY ARE CROOKS. read more

I had my Bryant HVAC heat pumps installed with Rodenhiser a year ago. After a year, the AC was failing, so I called Rodenhiser to diagnose the problem. Of course Rodenhiser only offered a one-year warranty for labor and my situation is 1-2 months after labor warranty at this point. First visit, they said the control board failed and needed to be replaced. The part wasn't available in stock at the supplier's and the tech said it was too late for him to get the part anyway. I had to pay $149 trip charge. They also identified a gas leak (!?) which wasn't in any record. They quoted $560 just for the labor for the replacement of the control board as the part is covered by warranty. I had to pay half of $560 ($280) just for the part to be ordered and only then did they agree to schedule me an appointment. When they replaced the control board (at most ~30 mins), they identified that the blower motor was failing and of course the blower motor isn't in stock at the supplier's and of course they would charge another $560 for an additional trip to replace it again without any guarantee that the HVAC would function again. The average life of a control board and a blower motor is 10-15 years, and it is ridiculous that they only lasted a year. I did not pay $24k for the system only to pay $1,269 (and not sure if there's more) in repair AFTER 1 YEAR. read more

Unreliable to the point that I consider them scammers. A power surge damaged my furnace and I had Rodenhiser come out to fix it. They had the hardest time figuring out what it was, and after replacing several circuit boards it worked again. They recommended to install a surge protector, which I had them do. This surge protector would protect against surges and in the case that a power surge would cause damage, I would be covered. A year or two later (bad)luck had it that my furnace got damages to another power surge and I had Rodenhiser come out. This time, they first upsold me a maintenance contract, which I took. They also replaced the damages circuit boards, which should be covered by the surge protector they installed, and which came with insurance. I still was forced to pay somewhere around $2400, because this particular issue was not covered. The surge protector they had installed before was not the right one, so they recommended different one. I did have this done, because I didn't want the trouble of being without heat again. I do feel very much cheated out of money because they didn't cover what they promised it would. As for the maintenance plan, I paid for the first year and only a few months later I received an email where they asked to renew my contract as my current one had expired - we're talking after 4 months or so. Rodenhiser makes promises, and guarantees but don't deliver. read more

Either the best or worst $69 for an ESTIMATE I've ever spent. Pro:  I learned a valuable life lesson: get more than one quote when you need to get a water heater (or, presumably, anything that is a fairly common plumbing type commodity service). Con:  I'm out $69 The bottom line: Rodenheiser wanted to charge me $2300 for the exact same water heater installation that a local competitor just charged $700.  That is some AMBITIOUS pricing right there.  I wouldn't be surprised if a good chunk of their revenue comes from providing $69 15 minute "estimates," and then moving on to the next home that frantically needs help when a water pipe bursts. read more

DO NOT USE! - BUNCH OF CROOKS. The tech who came to our house sabotaged our AC on the hottest day of the year. I had them come out just to check the system and do preventive maintenance. Even though it was working when the tech arrived, he told me that I needed at least $1000 of repairs and maybe even a whole new system. After the tech left, it stopped working. When I called them to ask for follow up, they just told me "This is expected" and to "wait for parts". They didn't even offer to have someone come back. We ended up calling someone else who just replaced the refrigerant that Rodenhiser removed from our system and now all is fine. I suspect they deliberately removed the refrigerant to create a problem in hopes of selling us a $12,000 AC unit. I'm glad I called someone else for a second opinion. read more

These guys wanted to charge me $16,000 to replace my furnace. I had another local company come in and do a fantastic job for only $9,000. This place is grotesquely expensive and a couple of phone calls can save you THOUSANDS over what these crooks charge. Do yourself a favor and take your business elsewhere. read more

I have really mixed reviews of this company. Some employees are great, and some are there for the paycheck. I needed additions ductwork and a whole new heating system installed. What I was told would be a three day project turned into a multiple month headache. Some guys came in a didn't get the work done in a timely manner (or correctly), and the next guys who came in explained why things were wrong and needed to be redone. This back and forth happened a few times. I had to use vacation days to accommodate the multiple extra visits for the work to be done/fixed. I was told I didn't need to be home for this work, but I wasn't comfortable with having different people come to my home each time, especially since some of them did what they should and others didn't. There was an issue with the installation that made the heating system shut down for safety reasons, but with another visit, it was fixed and works fine now (knock on wood). Overall, it was a frustrating process, but I'm glad it is all done now and the system is working as it should. read more

My husband and I just had mini splits installed in our new home. The entire process took about 2.5 days and it couldn't have been a smoother experience. The entire team we worked with were incredibly prompt, professional and friendly. They were incredibly communicative in checking in with us along the way, fielding questions, and alerting us as to what we could expect next. Given the global pandemic we're in, they also took many an extra step to maintain a safe social distance and protect themselves with masks, gloves, and shoe covers I would highly recommend for service, quality, and a friendly team. read more

Well they charged me $320.00 to replace the flush valve in the toliet. And they wanted $16,000 to replace my furnace when hellen's fuel quoted me about $8,000 why so much. shop around for prices thats for sure. read more

Do NOT use this company under any circumstance. We had mini splits installed. They were installed incorrectly they acknowledged this came back and replaced a part. Since this they have stopped working 3 times requiring service calls. One guy told us they stopped working because they were in direct sunlight. Mind you they stopped working overnight when there is no sunlight. Further, one of the mini splits fell off the wall. When the company came out they said their mistake they used the wrong wall brackets to hang the mini splits. Mind you we have children and these are in our daughters bedroom. Very easily could have fallen on her. We have had other contractors come our home for other reasons and they have said they responded to calls to fix Rodenhiser mistakes because they are very sloppy. Be warned!!! read more

This review is a long time coming from a long-time customer. They replaced an AC condenser and added new trunk and a couple of ducts to remediate the lowest bid on new construction. Now that I'm doing a basement reno I find that the register boxes were not secure to the subfloor and have been heating my unfinished basement for a year or more. Rookie mistake. On a separate service call I had a honeywell zone panel go bad. They cost between $100 and $150 retail. Rodenhiser charged me $400 just for the part. On yet another scenario - I requested a Manual J / Manual D calculation 6 times (literally) and they just could not get it together to make it happen. Getting paid just to plug in some values to an app! This was escalated and a tech was sent out but could not perform the request and guess what... nobody called back - they could have had a contract to completely remediate ALL of my ductwork, but they just didn't pay attention. I don't mind paying market rates for a service, but agree with what others have said. These are opportunists engaging in some ambitious pricing strategies. Currently deciding from the many alternatives to handle my regular maintenance. Hope you're paying attention Rodenhiser! read more

I laugh every time I hear a Rodenheiser commercial. They installed a tankless water boiler in our home. They charged $6,000 more than anyone other company. And when it broke two years later, they told us "What do you want us to do"? Rodenheiser charges 30-50% more than anyone else, no matter the service. They were not honest with us with our central air as well. Avoid them at all costs (No pun intended). read more

The Service Tech sent to get my A/C running was Brian Meeks...Brian was punctual, courteous, professional, and talented. He quickly diagnosed the problem and the A/C was up and running. Brian really knows his stuff and is a real asset. read more

Do not call these people. Tech was fine but standard purge was 420$. Yup a 50 dollar usual standard procedure. I usually go somewhere else and they weren't available because if booking. Never go here again...... read more

Qualifier: I had my electrical done with them a couple of years ago, spent 5k and service plan with them. Did a good job, good value for the job they performed. However, I set up a furnace appointment for a burned out blower motor to be replaced. Also, belt way frayed as I explained online in chat and over the phone and even though they were booked a week ago due to having a limited number of certified oil furnace technicians they were a complete no show. My appointment was for the morning (my 3 hour window). After about two hours of waiting I called and they said the technician was finishing up a job and happened to be in the same town as me (yes, I fell for that). So the qualifiers are electrical totally fine, plumbing I don't know but HVAC look somewhere else. They wasted my whole day when I could have been doing something, you know, useful like working. Amazes me companies where people want to give them money and they screw it up. But I'm not trying my luck for plumbing on them. read more

This company was super responsive to a request for repair on our geo-thermal heating system. The original installer -- how to say this nicely - really messed up ! Rodenhiser sent the most awesome tech ( R. Daniels) who took the time to wade thru the mess left behind from original company --find, address and FIX the problem with this technology and system. The lack of the 5th star is only because the call back system in place ( Tech needed to come back for a lengthy re-wiring follow up) took over a week to call back. This part of their company definitely needs improvement read more

Came exactly on time. This was an emergency , pvc water pipe cracked around water filters. The plumbers were friendly, gave me 6 options at varying costs. Also explained each with pros and cons. Finished the job quickly. Replaced pvc with copper and was mich morr secure than before. Costs range from &1200 to $3000. No hard sell just clear explanation. read more

I am a first time customer of Rodenhiser and contacted them for an A/C repair yesterday, 5/4/18. The technician was very friendly and explained mice had damaged the wiring inside the condenser. The technician explained to my wife that the repair would be $1494! I came home to a "repaired" unit that would no longer shut off without cutting the power via the circuit breaker. The thermostat controls were not tested before leaving the job and I no longer have control of the system. The worst part of the transaction is the pricing. I examined the replaced parts - some condenser wiring, an inside 24v transformer and a 24v contactor. These parts are available at Home Depot/Lowes for less than $50 in total. Combined with two hours of labor, the $1494 is a total price gouge. The company refuses to itemize invoices and uses a black box "premium" pricing system by the type of service. The pricing model is designed to obscure the fact that the services are outrageously over-inflated. I appreciate this is a business and the business needs to make money. My issue is that they are priced way over market, the repair wasn't successfully completed and the company refuses to explain their pricing details, making it difficult for the customer to assess the value of their service. I'd like my money back less a fair price for the parts. read more

Overall I did not have a good experience with Rodenhiser. But first, let me start by highlighting what was good. The staff - both front desk and the technicians I talked to - was very courteous. After my first issue, I received a call from customer service following up on my bad experience, and they waived the second trip fee. I also accept that some of the disconnect was on my end, so I will be upfront on those below. I was selling my condo and the buyers had specific contractual requests as a part of the purchase and sale regarding getting the HVAC serviced. They also wanted the interior and exterior refrigerant line insulation (foam) to be replaced. At this point, I had moved out and was living 45 minutes, so my real estate agent was letting in the technician on my behalf. I scheduled the appointment over the phone, and described the specifics of the work. After the service was completed, I got the invoice which did not describe the insulation replacements. I asked the front desk and they said the work was not done. My agent mentioned going into the contract 3 times with the technician on this, but since she had not stayed through to the end of the service we did not verify everything requested was done. So I called Rodenhiser for a second service to replace the insulation and requested my trip fee be waived. They agreed to this and we scheduled the appointment. This still cost me $430! While they were upfront about the potential charge being high, this seems outrageous for replacing the foam insulation. I was told ~$70 of it was because my agent was 20 minutes late to letting them in. My mistake was saying yes to the price, because I had a deadline to get the work done ahead of closing on the condo sale and we already lost a week which is what it took to schedule the second appointment, and only had 1 more week left. That didn't leave me a lot of time to find another company, and I hesitated to do it myself because I needed the receipt as proof of professional work for the seller. During the service, we were told that the interior refrigerant line insulation was replaced after all the first time, so $430 just for the outside foam insulation. Altogether, the two trips cost me $790. I will not be using Rodenhiser in the future. read more

I have been using Rodenhiser for my HVAC and plumbing needs for several years now and have always been very pleased with the work that they do. Just recently, I decided it was time to replace the HVAC unit in my attic. The entire process was super easy. Rick came out and gave me an estimate of the job and walked me through all the rebates available. He also let me know about the MassSave program which turned out to be a great benefit. Ed & Tom came out and installed the new system over the last two days. They did a fantastic job. Very professional, answered all my questions, walked me through the setup and use of the wifi thermostats and constantly cleaned up after themselves. It was very hot working in that attic but they kept at it until they were done. I did get one other estimate for the HVAC system that was less expensive but based on my history with Rodenhiser, I decided it was a matter of "you get what you pay for" and I am glad I went with Rodenhiser, Rick, Ed and Tom. I could not be happier. read more

I would choose no star because they are not even "Not good". 6 months later I am still waiting for this project to be finished. Initial work order is dated 8/19/2020 and my latest request is on 1/4/2021, The problems began with no contact information on the invoice, and went downhill from there. It took repeated calls to find out when they were to come to do the work. After coming to review the work requested, a 2 month delay was due to waiting for shower doors. When the doors came, they were for a tub, not a shower. The plumber did not order the correct doors, which he didn't realize until the tub was removed and the shower components were installed. He should have known the difference between a tub and shower door! The shower was installed but was left with duct tape all around the edges since it did not fit flush with the walls. The shower came in 4 pieces, three side walls and a floor. There are gaps where the side walls should fit together so water may be leaking into the wall and subfloor. This was a temporary measure (in November, it is now January) so I could use the shower while waiting for the correct shower doors. I requested a service manager to come look at the work done because the gaps in the walls could be leaking. He came and agreed there was a problem with the installation so far and promised to fix it to my satisfaction. That was a month ago. Service appointments that were scheduled were postponed. It is now January and I still have duct tape holding my shower to the walls and no doors. One of the other issues I have had with this company is communication. They did not return calls at the start of the project, I had no idea why I was waiting for months to get the project done - they were waiting for the doors to come in. It would have been helpful if I was told that. Communication has not improved. I have been waiting through the holidays for a date for service, only received postponements. My final call was today, requesting/demanding service that should have been completed months ago, and done correctly the first time. I would not hire these people again for anything. read more

We had a new gas heater and tankless water dispenser installed. Ross helped us get a MassSave loan, expediting the process so we didn't have to wait. The full team worked consistently and professionally throughout and left the place looking good, too. The price was a little higher than some, but the reason was evidenced in the work itself. read more

Rodenhiser sold us on a unit that costs well over 10K. It went down and they left us hanging. They also screwed up the zones. Turn the heat on downstairs, the upstairs went on. Their premium service in which they charge premium plus amounts is not what they say it is. read more

Andy Rodenhiser takes pride in his business and is willing to go out of his way to make that clear to his customers. We had an unfortunate experience with a single employee from Rodenhiser and initially posted a factual account of what happened in a review. Andy, the owner of the company called me the next day on his personal time and offered to make the situation right at no cost to us. From that point on our experience with Rodenhiser has been nothing but positive. From scheduling to the install itself, we have been pleased to see their professionalism and expertise in action. It's refreshing to see a company of their size show sincere concern for the custom experience. Ultimately, we have been impressed by their integrity and would welcome the opportunity to work with them again. read more

We selected Rodenheiser to install a 5 head Mitsubishi air/heat/fan system. The crew was nothing short of amazing. Dylan the crew leader was knowledgeable, respectful, thorough and terrific. You can actually feel and see the teamwork as the job progressed. They installed carpets at the front door to clean boots, all wore masks and distanced, cleaned up after themselves! and more. We couldn't be happier with the install team. Also had a great experience with Ross who came out, spec'd the system, managed the quote and oversaw all details. Amazing. These guys are PROS! The difference in how they approached the system design and had all the details worked out made the other folks we talked to look like beginners. These guys have dedicated teams that install MITS and are the largest (and best I think) in that business. If you are thinking about doing a MITS Spilts system, talk to Rodenheiser. btw: our house is an old house and Mits fit in great! read more

I have a small condo and I have used Rodenhiser for everything that needed to be done for the past five years, and I have had no issues. Less than two years ago I had a brand-new heat pump system (both inside and out) replaced through them. This past December I had a yearly maintenance done on the system, and they stated everything looked good. two weeks later that thermostat indicated a system fault. I called them and they could not come out for about three weeks. They checked it and said the compressor coil was the problem and that it would cost over $700.00. (This was without it being disassembled. I was not comfortable with this price, and I had someone come out and look at it. He stated that there was a low-pressure issue because a leak in the system, and that I should call the original installers. (they did do a temporary fix and out 2 pounds of freon in it). The price to repair it will cost me over $1,200.00. I called Rodenhiser to see if I could speak with someone, and they said that they would have a regional manager call me. It has been over 3 weeks and no phone call. I am disappointed because I have been a regular customer with them, and they are not responding to a problem with the system they installed. In the meantime, my electric bill, has been ridiculous. I am going to keep trying to call them, but am sure they will not call back. I will not be using them again, and I will be calling the BBB to report them. read more

Came in to replace about 3 inches of copper pipe with a leak. Quoted me $800!!! LOL!! I told them "no". They charged me $69 bucks to insult me thinking I knew nothing about plumbing. This was the hot water return from the water heater. A total water run of about 10 feet. With a shut off valve for the pipe on the water tank - "we need to drain and cut out this and that ... blah blah blah". This was not an "emergency" type job. They are a scam. Of course they immediately tried to tell me I needed a whole new burner for the tune of thousands of dollars and told me the high pressure valve needed to be replaced and the boiler was junk. I got another plumber to do the work for less than $200. What a joke! Don't walk away from them - run! UPDATE: I will raise this to 2 stars when I actually see a check for the return of my $69 as the reply says. They can easily figure out who I am and cut me a check. I suspect that the reply is just another scam to appease the "Yelp" community. I wont hold my breath - thats for sure.. UPDATE 2: I did indeed receive a check refunding my $69 - thus I am raising my rating to two stars as they followed up with me and did send a check. I give them credit for that. read more

I called Rodenhiser out of the blue when my furnace didn't start up this season. A technician came out the next day, and with my furnace being 50 years old decided it was time to replace it. Rick, who has been with the company for 30 years, came out a few days later and gave me an estimate. Lacking heat, Rodenhiser worked with me to have the new furnace installed within a week. The crew worked for 2 full days installing the new gas furnace (combined with water heater) and piping. They also connected me with the state program that offers a $2500 rebate for saving energy. Everyone I interacted with at Rodenhiser was courteous, professional, and trustworthy. I can't recommend them highly enough. read more

Rodenhiser - My new gas furnace/water heater: to me, it's a work of art! - Plumbing Near Me - Holliston, Massachusetts

I had them scheduled for a A/C maintenance check on my unit, scheduled it months in advance took the day off from work, last minute the said they couldn't make it, they were having a problem somewhere else, really not my problem. I called them and told them I wasn't happy and that was that, great customer service. Nice they keep advertising to want your business but sadly they can't back it up. Please stay away, all the 5 star reviews must be friends and family. read more

This was my first experience with Rodenhiser. They were a little late getting here (I nervously called twice to find out if they were still coming. They arrived at 5pm, THANKFULLY!) but once they started they were 110% all business snaking/de-clogging my half-bathroom toilet and sink drain which had become backed up almost to the toilet on the first floor. They were here 3 hours (they finished at 8pm), were totally polite, professional and patient despite the late hours and explained everything to me in detail. They have a standardized pricing book so you know that the price they are quoting you is the price they'd quote anyone else with the same problem. Price was about $1100 for a very dirty job indeed. They cleaned everything up to my satisfaction. read more

For customer service and follow up I have to give them an A+ for the way they followed up and communicated. I would recommend them for your plumbing problems based on my experience read more

Had a leak and puddle forming behind my toilet, i called a plumber recommended from a neighbor, told me a couple days to get there, i was kind of freaked out that my upstairs was gonna flood so i called another local company, again no luck until Friday (it was Monday), saw Rodenhiser on line and called them, spoke to a girl in office and 6 hours later 2 guys showed up and fixed an old shut off valve / pipe?? Not really sure i got a good deal money wise but they showed up and fixed it quick. Really good experience, guys were polite, explained the problem, cleaned up the mess. Great job. fast job. read more

Quoted $1400 to $1500 to replace a $70 shower diverter. Upsell drama was high, the tech explained to me that as a "5 star company" they don't price by parts or by the hour. He then immediately suggested he could "try a cheaper ($270) repair but might drop a part during it down the wall and couldn't guarantee it would last". I waited for him to acknowledge the irony of saying they were a "5 star company" that will probably drop something or fail the repair. He didn't. After the $270 fix (which did work, for the moment) my wife got the hard sell on water filter, new water heater, $1200 plumbing plan, etc. Call them if you're desperate but if you can wait a couple days for a local plumber you will pay about 20% of their price. read more

Be caution if you have an old unit. They forced us and disabled my furnace after a faulty pilot light service was fixed, saying CO level was too high in flue gas (questionably testing method), and tried to sell us a new system. I do need a new system but don't like being pushed around. We decided to shop around and found a better quote (20% less) and great service from Obie in Framingham. read more

They came out to fix my central A/C unit. I was told exactly what was wrong, charged $95 for the "diagnosis" and quoted $850 without a service plan and $1,350 with a service plan to fix the A/C unit. I sent him packing and had Omega Heating and Cooling fix it for $136 the next day. I am appalled that Rodenhiser tried to rip me off like that. I will never call them again. If I could have given them less than 1 star, I would have. read more

Chris Gallagher found me, spoke to me about my issues I highlighted in my review. I am not sure I want to put my address here in public. He ought to remember me / Debashis Patnaik. read more

Rodenhiser installed a new gas fired forced-air furnace for us in Jan 2019. Rodenhiser handled all the paperwork for the Mass Saves rebates. Contrary to what I'd heard before I spoke to them, Rodenhiser's price was right there with the other companies I spoke to. The process was totally painless from sales to install to post-install rebate receipt. I'd highly recommend Rodenhiser. read more