Unreasonable service charges. Was charged almost $600 to replace one circuit breaker (the part costs $25-30 bucks at Home Depot). Called the manager and they said that tech used wrong charge code. Promises to send $100 refund .. Here is invoice https://snag.gy/sIHSgZ.jpg How about connecting cook top for $750 The cost of cook top itself is ~$600 https://snag.gy/Q96M5w.jpg read more

Phil Arsenault from Rodenhiser came out to help troubleshoot the issue with my outdoor lights, as they were popping the breaker every time I turned them on. He spent a lot of time with me until we got the issue resolved. Very happy with the results and completely worth the money! read more

Their job rates are exorbitant - 3 to 4 times more than regular market price. Like other reviews here, we got limited service and over charged. The person "repaired" a 20 year old drain stopper, the type Home Depot employees give away for free. The part should have been replaced just on principle. Rodenhiser does not give itemized estimates, the labor is not drawn out separately from parts. We ended up paying about $425. an hour labor and $5. parts for some guy to re-caulk a drain. The job was crappily done and the caulking was left uneven and messy. BTW - Watch out for the fake 5 star reviews. What normal customer doing a review writes: "There's a very good reason why Rodenhiser, a family company founded in 1928 is still around - they provide outstanding service and exceptional quality." read more

Needed 2 toilets replaced. They quoted a price but I asked for estimate to be emailed to me! They say they sent it but never recd it. They obviously didn't want to do the work. They charged $69 for nothing. Terrible service from Customer service rep and her manager!!! Won't recommend them to anyone! read more

-Beware pricing- I still have found Rodenheiser's customer service to be great. As stated in my earlier review, I felt they had earned my loyalty through great service, and I continued to call them when I needed help two additional times. However, I will not be calling them again. Last week I had them come to repair a main sprinkler valve. They quoted 3x !! (no exaggeration) what we had paid last year. Yes, unfortunately we had the same issue last year. It's hard to price compare when companies charge you $75 to come out and give you a quote. But in this case we knew exactly what we paid last year and Rodenheiser wanted 3x the amount to do the same thing. So we walked away, lost the $75 trip charge and learned a valuable lesson. When I mentioned how much more he was quoting, the Rodenheiser plumber (who was very nice and great to work with) said "We are a premium company. We charge premium prices." I did guess that I would pay a little more but would never have dreamed 3x more. I ended up calling a plumber based on a neighbors recommendation and received equally great service and a reasonable price. I can't justify why such extreme price differences would be worthwhile. read more

Total no shows - twice!!!!! I'd give no stars if that were an option. We called to have a heating system check. Granted, it was no emergency but I still had to make a appointment, take off work, and sit around for half a day on two separate occasions to wait for them to show up, which they didn't. The first time, they called 20 minutes after the time frame they gave me expired (10-1) to tell me that the tech was running late due to emergencies. They weren't exactly sure when I could expect him, so I offered to reschedule since I couldn't wait at home the rest of the day. Stuff happens, right? Well, the second time, I called them a half hour before the appointment window (1-4) expired, only to be told again that they had emergencies and couldn't make it that day and that I'd need to reschedule. If your techs are running that far behind schedule and can't make it that day, why wouldn't you contact your customers earlier on to let them know? I guess 8 hours of my life and my pay doesn't matter much to you. And no, I won't be rescheduling that appointment again. read more

The good: Nice, professional, clean. The bad: Overpriced is an understatement. Their prices are absolutely obscene. I had them come replace a spigot and move the basement shutoff for that spigot a few feet because it was right over the electrical panel. They charged me $600. When I saw the quote, I figured it was going to be a long job. Ended up taking him 1.5 hours. He also quoted me over $2000 to install a utility sink in the basement with a pump (septic so the water has to be pumped up). I had another very reputable plumber at my house recently and asked him for a quote for the utility sink, he quoted me less than $1000. I also told him what I was charged for the spigot and he laughed. Only reason they get 2 stars is because the guy was nice and professional. read more

I had a clogged drain in the basement, not the main drain. Called the company on Tuesday and scheduled an appointment on Friday. The technician showed up and looked at the drain (looked at the configuration maybe?) without even turning on the water, gave me a quote of $490 to snake it. I knew i t was very expensive for just snaking but I needed the problem solved soon so I said go for it. He went back to the company to get the snake (he came out knowing I had a drain problem, why isn't the snake in the truck?) and came back in about less than an hour (I was doing yoga which was about 15 min a session and I was in my 4th). I opened the door and he started getting his stuff ready while I went back to finish my 4th session. I heard him going in and out a few times so I went to check on him, he said there's a lot of grease and the snake isn't going in. So I asked him "is this the only way? To snake it?" He said "yea, that's all I can do. Without a camera I won't know what is it like inside. I will keep trying"I said ok and went upstairs. Then my husband came home, went straight to the basement to see how the plumber was doing. I heard them talking so I went down too. The plumber was saying the snake wouldn't work, it needs a jet flush (from a real drain cleaning company) or they can dig my floor and replace the cast piping underground. I left them alone as the plumber gave an estimate for replacing the pipe ($5000). When my husband saw him off and came upstairs he complained about paying $150 for nothing and blaming me for finding this company. I was in for quite a surprise when he said we got charged $150 for "attempted but failed". $150 for less than 30 mins being here and more than half of the time was giving estimate, are you serious? They might had this policy all along but I was not informed at all. $75 for "estimate but not hired" and $490 for snaking the drain open. Never was a $150 charge for "trying to see what I can do" I was ever informed. That's probably how they do business, I don't know. When I later called their company and asked for the charge they say "it's a severe blockage". I guess that's what I hired a professional for right? Point is if drain isn't your specialty just tell me. Don't book an appointment and send in a Micky mouse plumber and tell me I have to replace my pipes. Not happy at all! Update next day (Saturday): rented an auto feed 1/2 inch drain snake from Home Depot ($58 for 4 hours. Don't get the bigger 3/4 one if you are NOT using for the big main drain. Attachment heads too big to go into my 2 inch pipe) a big bottle of professional strength Drano($14), the clog was open! If it was actually a DIY job, and this company did not even have the proper machine to open drains, they are probably just sending sales person to give estimates for digging and changing pipes. I'm asking my $150 back on Monday! It wasn't even "attempted and failed", it was "standing by a machine and making it look like I tried". read more

Rodenhiser - And is this a present left for me on my driveway because he felt bad charging $150 for nothing? - Plumbing Near Me - Holliston, Massachusetts

I needed a Grohe kitchen faucet head replaced. I purchased the new faucet head. I just could not unscrew the old head. I just wanted the 5 minute job done so I can use my kitchen sink again. I asked for a price but was told it would be $29 to assess the situation and then I would pay by the job but they don't give out any quotes on the phone. Just disappointed, I said no because I don't want to pay an open ended exorbitant price for a few turns of wrench. read more

We just moved from a condo to a house (suburbs) and since the move, we've had multiple issues with our 1920 colonial such as plumbing. In most cases, I would spend time and do adequate research on Yelp, Angies List, etc. to find a provider. Our scenario was a bit different because it required immediate attention and while Rodenhiser did their absolute best to get someone out the same day it wouldn't be until the next morning for an emergency visit. *Side note - I don't think in the history of reviews I've seen as many positive reviews for a service, therefore I REALLY wanted to work with this company with my plumbing and HVAC issues. On Friday 5/5/17 they were able to schedule an HVAC appointment for Monday morning between 7am and 8am - perfection. So, because I needed immediate service Roto Rooters was able to come out same day. It was a disaster, the man was nice enough, but our Kholer system was too modern for him to even touch so he took pictures and said he'd report back. This was not what I expected. I called Rodenhiser back and they were able to fit me in today 5/6/17 and I cannot say enough about their customer service and specifically the service provider, Chris, who came to assess the problem. Within 10 minutes he was able to fix the problem temporary until a new part was ordered immediately to be installed next week. Chris was professional, easy to talk to, knowledgeable, good with my son and dog and most importantly passionate about what he does. He went the extra mile while Roto Rooter was a joke. I'd recommend this company to anyone and my expectations are HIGH. If you can get Chris for plumbing issues try as he's the type of employee I'd hire in a second. Appointment with HVAC Monday morning and I have peace of mind it will go as smoothly as today. This company is fantastic! read more

Customer's lack of knowledge is what Rodenhiser making money on. I realized that after spending $240 (trip fee and diagnostic in Massachusetts area) where the diagnostic took less than a minute. I was not informed about the diagnostic fee when the service appointment is fixed. I never realized Rodenhiser plumbers are much costlier than a PCP. Well, there is a first! After the diagnostic and talking to manufacturer, the quote was given to me exorbitant and they don't break down the cost components in their quote. The tech was very generous and offered to waive the $160 diagnostic if I take their service. I am really floored by Rodenhiser's generosity as I have been given an option to spend 32 times more to save $160 or loose it. Bottom line, if you can do some research and want to shop around Rodenhiser is not for you as you need to spend at least $240 to for them say a word about what your plumbing problem is. read more

Don't use them. Totally useless. Had them come in last summer because my A/C was not blowing cold, only cool. They came in, told me that I need refrigerant and it would cost 2K and that I should buy a new systems for 15K. I would need 2 so that was 30K. So they said they would give send someone over to give me quote and I can decided. They asked for a check for this 5 min service call and I never heard from them again. Thank you for this awful service call because I spend 20K not 30K getting new system installed at this moment. So if you want to be ripped off use this company. If not, go elsewhere. read more

Replace two faucets in the bathroom, Labor Only! Premium plus pkg $2209 3 yr warranty Gold Pkg $1994 2 yr warranty Silver pkg $1779 1 yr warranty Bronze pkg $1334 1 yr warranty Band Aid pkg $ 762 NO warranty read more

Kieth & Chris did a great job. On Time - polite - clean and knowledgeable! I will be calling again.

I contacted Rodenhiser through the Mass Save program. It was one of a few companies locally that participated in the program. I had a 20 or so year old Weil-McLean that was working but getting close to its end-of-life. Rather than risk a mid-winter disaster if I weren't at home, I decided to get a complete upgrade for around $20K. The project took about three days with at least two plumbers on site at all times. They worked professionally. They were neat, quiet, and personable. I have seven zones in my house (1890 frame that had old coal to oil burner, heating loops throughout the house, so I made each loop into a zone twenty years ago. One even told me NOT to use USB thermostats (Heck, who wants anybody to snoop via a USB device?). The system worked almost flawlessly from day one. One or two of the zones did not work so I called for support. Rodenhiser took a few days but I didn't have a critical need for the zones to work. Once the plumber/electrician came to the house, it took a few hours before everything was working fine. Everything has been working fine since then. I did ask for a quote on some electrical work. Rodenhiser was not very responsive. I sent some pictures to a manager there; no quick response; I called; then got an estimate for a visit. That took about three or so weeks to complete. After the visit I got an estimate that was much more expensive than others in metro west. Given the initial delay, I decided Rodenhiser wanted to concentrate on plumbing rather than electrical, so I went with someone else. Others may have a different experience if they have a bundled project. read more

Please read prior review. Reducing raiting 1 star due to being a "premium member" but still waiting 9 hours for on call service. I figured out a solution myself for my problem. The first 3 hours 6am to 9am were wasted as the one call operator did not even put in my request. As of 3pm and 2 trips to Home Depot have resulted in me figuring out for myself a solution. read more

Service guy showed up and I had to ask him to wear a mask. While he was competent and knowledgeable, his estimate for a new steam boiler was $13K to $16K. That seemed very high to me so I got two additional estimates, and got the boiler replacement done professionally and in a short amount of time by another hearing contractor. Had I just accepted Rodenhiser's estimate and let them do the job it would have cost me AT LEAST an addition $5K. SHAME ON YOU RODENHISER!!!! read more

called for emergency service for my boiler on saturday, was told, they would put me on the schedule for next friday! I guess no heat in is not much of an emergency for Rodenhiser! no problem if it were May but it's February! read more

We've been using Rodenheiser for years. We love them. They're a pleasure to work with when you have plumbing issues. Kevin Olsen was here on October 12th to clear a clogged shower drain. He came at 7:30 and he started my day off on the nicest note. He fixed our drain, told me about their new software, updated some of my info and I paid by credit card. Kevin is knowledgeable and professional and he's very nice too. I highly recommend Rodenheiser! read more

Very professional service. The technician, Ed F. came in the promised time slot, was very professional and helpful. He did a thorough inspection of the entire system, explained things that needed to be fixed/replaced and gave helpful advice and tips on general maintenance of the house, I am very happy with the service I have received and would recommend it. A side note to the lady answering the phone, it would have been an even nicer experience if you were not so condescending and rude. This review is only 5 stars because Ed has provided a beyond excellent service and his professional manner convinced me to change my mind and not write a negative review. read more

Very bad experience with Rodenhiser. A little bit more than a year ago, my furnace didn't work. I called Rodenhiser for help. On 10/8/2019. the technician, Tim, came. He said I need to get a few new parts which cost me more than $2,000. He suggested me to join a year maintenance plan at $180 to get discount on the fixing. I did. Before he left (the fixing have to wait for a few more days for the new parts), he reminded me to mark down on my calendar for the free routine maintenance plan next year before the plan expired. About 2 months ago, I called Rodenhiser as Tim recommended. On the phone, the agent scheduled 10/6/2020 service and agreed it's free. On 10/2/2020, another agent called me offering me a discount to reschedule the service to a later day. But, after knowing that I've to use my free service before it expired, the schedule was kept. On 10/6/2020, the technician, Steve, came. Before he started, he confirmed it's free to me. At the end, he suggested me to replace the Control Board and the Power Storage Device at $1,079.40 (the furnace is still working well today); plus joined another year of plan at $180. I said, I needed to think about it. There were total 4 people from Rodenhiser confirmed the service was within the plan. About ten days later, I got a letter asking me to pay $189 for the10/6 service. I disagreed and had a phone call with the service manager. We didn't have an agreement. Today, 10/30/2020, I received a letter pushing to pay $189; otherwise they would escalate my account to collections. I'm ready to hire a lawyer to fight for the principle with Rodenhiser. read more

Either the best or worst $69 for an estimate I've ever spent. Pro: I learned a valuable life lesson: get more than one quote when you need to get a water heater (or, presumably, anything that is a fairly common plumbing type commodity service). Con: I'm out $69 The bottom line: Rodenheiser wanted to charge me $2300 for the exact same water heater installation that a local competitor just charged $700. That is some AMBITIOUS pricing right there. I wouldn't be surprised if a good chunk of their revenue comes from providing $69 15 minute "estimates," and then moving on to the next home that frantically needs help when a water pipe bursts. Edit: I'm local, not in San Fran...just didn't want to sign up on Yelp just to post this. read more

called about water heater issue, receptionist was so sweet, Brendan and chris came out and had it fixed within 30 minutes.

I am completely satisfied with the quality of Rodenhiser's products, installation, and even more impressed by the excellence of its people. In the spring of 2011 my wife and I decided to install central A/C. We shopped around, and invited 3 companies - including Rodenhiser - to bid on the work. Rick came out, did a thorough inspection, and made a recommendation to replace the outdated heating system, in addition to installing the A/C. (Note, the other two companies also proposed updating the heating system.) Rodenhiser was not the cheapest, but they were the best. They gave us a full menu of options, the pluses and minuses of each, and the related pricing for each option. Their offer really allowed us to get what we needed, no more, no less. When it came time for installation and subsequent maintenance, Ryan B. was our guy. He's awesome. First of all, he actually arrives within the timeframe agreed on, and he is an absolute professional - extremely polite, very competent, and a pleasure to work with. There's a very good reason why Rodenhiser, a family company founded in 1928 is still around - they provide outstanding service and exceptional quality. read more

I had contacted Rodenhiser to come out and unhook an old Gas stove and hook up a new stove. mind you he was here for roughly 1 hour. The only additional work he had to do was change the old valve located behind my stove with a new one which took 5 minutes and then hook up the new stove. To change the valve he unscrewed the old one applied gunk around the pipe for the new one and than screwed it on. I was totally shocked at the charges $628.12 minus a $50 dollar coupon Really! Wow! He had absolutely no work breakdown as to why I was charged so much. Just a flat rate he said. That I've never heard of before. The Tech was nice but not at this price. I will never ever use them again and I will never say a good word to many of my friends about them either. Word of mouth is powerful. read more

They called me a month and a half ago to schedule an AC check. Appointment was today between 1-4pm. Nicole called me at 3pm to tell me the tech was running late and would be here between 4-5pm. at 5:10, I had to call the number, and whomever answered the phone said "they were on their way". This has happened now three times with Rodenhiser, and judging by other reviews, not to just me. They are obviously overscheduling their techs. You know what never runs late? When they charge my credit card on the first of every month for the service plan I signed up for. Never a delay there. I am sure this professional company will find a way to reimburse me for my wasted time today. Update: Dan from Customer Service called today and made things right. I have amended my rating to reflect this. read more

Zero stars isn't available, but a negative would be more fitting. First let me say the technicians that came out were polite. The issue is the pricing. $576 for less than an hours work. I have a inside sewer drain line that was flowing the wrong direction because it was supported badly. I fixed it myself with ten dollars of hangers from Lowes. I still wanted someone to come out and flush the line and make sure it is working. At worst it is a simple flush of a drain line. For what would have been less than 1-hour's work and no specialty tools I couldn't buy for less than $100 from Lowes - they wanted to charge me $576. I would never use this service. If I were a plumber I would work somewhere else. It seems like a company more interested in making boat payments than providing plumbing services. If my house were flooding I'd rather buy a boat than use this service. The technicians don't have any flexibility, and they seem more than happy to just give out the good news. read more

Great installation of my new Furnace and A/C unit. Friendly office staff and workforce. Price is a bit on the high side, but you get what you pay for. Would recommend to friends and family. John I. was a great help in answering numerous questions I had about the two units installed. Nest thermostat works great. John C. read more

Rodenhiser is AWESOME! I have had them come out three times. Once when my kitchen sink exploded. I needed a new one and since I was selling the place, I didn't want to spend a lot. The tech was VERY helpful, and I feel bad I can't remember his name. He gave me his phone and we scrolled thru the options they could give me. He answered all my questions, and even found out measurements that weren't in the online description for me. He gave me the option of finding my own sink somewhere, for probably cheaper, but I really didn't have the time. They came back, installed it and done! The second time, my pipes froze. But I didn't know it. I kept my house heated enough to keep this from happening, or so I thought. I only had to pay for the service fee, about $95, which is a LOT cheaper than other places, AND he gave me quite a lesson on what to do to keep the pipes from freezing, and keep my furnace from dying. VERY KNOWLEDGABLE, and very eager to teach. Same tech, so double mad I can't remember his name. He was great! The last time they came out, I needed some cleaning done on my HVAC for the new owners. Rodenhiser was booked till after my closing, so I had to use another company. BIG MISTAKE. I won't go into the hellish NIGHTMARE this other company put me thru, I'd rather talk about how AWESOME Rodenhiser is. The other company ended up saying there was a gas leak. But they wouldn't fix it on that call. I needed to make a new appointment some other day. I'm smelling scam. Now to any SANE person, a gas leak needs immediate attention. I called Rodenhiser and they wanted to come out THAT DAY, even though they were booked solid. They came, they saw, they confirmed there is NO GAS LEAK. Thanks for saving my butt on that one Rodenhiser! I love Rodenhiser. Highly recommend them to anyone. read more

Called their office Monday morning regarding a problem we were having with our A/C system. We were told the soonest they could get to us was Friday. We took the appointment - shame on us. We were told that we would get a call 45 minutes prior to their arrival. Like most people, we are busy and asked for their expectations of timing (morning, afternoon, etc.). We called for an update late Thursday afternoon. They could not provide a service window. This morning (Friday) we called and asked if they had any idea when someone would be out. No. We called again at 1:00pm and after speaking to dispatch, we were told that we were next in line for servicing. Here we are Friday afternoon after 4:00 and they are still a no show. This is not the way professional companies do business. read more

i wasted 95 dollars the other day. My system was diagnose that it had a leak. not bad considering that i called them for a repair of a leak. They would apply the 95 dollar fee towards the repair. The quote to find leak, evacuate the system and recharge was 1000 dollars and if i want and electrical check for the leak add 500 dollars When i set up the appointment i told them that is was in the general contracting business and we did work together many years ago. They said that the mechanic would diagnose the problem and fix it.. i thought 95 dollars and a couple of hours plus materials would total 300-400 dollars Let me remind everyone that this is a 12,000 btu mini split system which i paid around 2000 dollars for it.. After the shock of them trying to price gouge me, i was fortunate to talk to the person who installed the unit and he sent over has man to fix it. Took him 2 hours at the most. Apparently, there are people out there who are willing to pay 2 to 4 times what it is worth..Get a couple of quotes. read more

Because of their colorfull, carefully thought out full page ad in the Yellow pages I called them in an emergency. I couldn't remember which valve to turn that would stop water from pouring out of my my walls.You had to been there. Hysterically, I called and in a very few minutes someone arrived and shut of the valve and others that I turned on. You don't wan to know. My second transaction was replacing the furnace that was 10 years old. A gentleman from the company came out and saw the Pope's Been Elected smoke and gave us the news. With some agency's help we made out alright. Lastly the BM to end all BMs occurred and really jammed up the works to where the can wouldn't flush or respond to a plunging. Calling them to set up an appointment for the next day, i left a message and went to sleep. This morning my wife says 'You can use the toilet." "You fixed it" I asked. She tells me "they came at 8:00, first thing. It works.!" After my 3rd coffee she told me how much and I didn't so much as wince. Well worth a functioning crappert. The folks at Rodenhiser Plumbing is on our Christmas Card list. Godsend Aces in my book. read more

From my Salesman Rick Picard, to the office team (shout out to Karen!) To the team that came to my house to install my new heating system and tankless water heater, lead by Patrick Humphrey, just a fantastic experience. I WOULD RECOMMEND HIGHLY!! read more

They sold and installed a ktchen faucet to my very elderly in-laws. Charged nearly 800 dollars. Shame on you.

Had no heat on the coldest day of the year and because I don't have a contract with a specific oil co., I was having a hard time finding someone to come out. Not only did they come in a few hours and fix my problem, they came back an hour later when my heat wouldn't shut down. Tom was great and they didn't even charge for a second service charge which he could have easily done after spending an additional 45 minutes fixing the problem. The bill was also very reasonable. Thanks!!!!!! read more

BEWARE... I had a Rodenhiser tech to the house to look at my Central AC that was not cooling. The Tech (or should I say first line of sales) said the system had a leak and was out of coolant. He then recommended replacing the ENTIRE system because of it's age and quickly went into what obviously was a sales pitch about interest free mass loans etc.. and he pushed to set up a sales appointment right then by phone (which we later canceled). I asked him the cost of a system and he estimated between 12-15K. I asked if it was possible to only replace the outside condenser and he reiterated no again, the whole system had to be replaced because of it's age (note this and read on). He also said finding and repairing the leak could be upwards of $2000. This lack of service and obvious sales pitch cost me $95 on the spot. Fast forward a week later and I had a different AC company to the house. This tech informed me nobody had even checked my coolant because the inspection cap hadn't been removed. He could tell by the rust build up. He also said I was low on coolant, but there was NO leak. He did a pressure check and the system was perfect, it just needed some coolant added. So the Rodenhiser tech hadn't actually checked the system. I asked out of curiosity if my old system had to be entirely replaced if I wanted to update the condenser. He said "absolutely not". You only need to replace the part that isn't working and the old coolant line can be flushed and adaptors are used to attach a new condenser to the older fan motor still working inside the house. Now, that's a reputable AC service tech. He filled my coolant and my old AC system is running perfectly. I can't stress enough how disappointed I am that Rodenhiser is preying on unsuspecting homeowners that don't ask the right question and don't get second opinions. Worse if the tech really doesn't check the system and doesn't perform a pressure test that's straight out FRAUD!!! I want my $95 back because it basically was stolen and thankfully they didn't get me for 15K. I also suspect many of their 5-star reviews are fake because most of them are single reviewers. read more

The Rodenhiser team, which included electricians as well as HVAC installers, were on time and respectful of my home. They communicated with me about the project throughout the 2.5 days they were in my house. Our project was updating our electrical service from 100 to 200 and also installing a split AC system. Our home is nearly 200 years old, so the space is challenging, but the team kept me in the loop on progress as well as any hiccups. Since I was working from home, and the project involved the power getting shut off for extended times, I appreciated that the team communicated with me regularly about what to expect. The team cleaned up everything--not even a coffee cup left behind. All in all one of the easiest experiences I have had with contractors. read more

They should get zero stars, but that wasn't a choice. I had an appointment for today, Tuesday, June , 2017, to have work done for which a deposit was made. The total cost of the service was to be over $1100. I called on Tuesday morning at 8:30AM to confirm the appointment for today, was clearly told it was today, and that the service technician would be here between 12 and 3PM. The customer service rep even told me that it was going to be 12 and 3 because they were in a meeting. I took a day-off, which cost me about $800. Nobody showed-up. I called to complain and was told that the appointment was on Weds. However, the appointment was clearly scheduled for Tuesday and the person with whom I confirmed it on Tuesday was very clear about it. Their response was to apologize and tell me they could come on Weds because that was the day of the appointment. Obviously, they're dumb because I had just told the woman that their employee clearly confirmed the appointment for today this morning. There was no mistake. They wanted me to simply forget it and take another day-off at a cost of roughly another $800, plus I had meetings scheduled for Weds because I had a Tuesday appointment with Rodenhiser. They wanted me to take another day-off, which already cost me about $800! I told them to cancel the service and refund me my deposit. Their response was that they would still keep a $95 service fee for the visit when they developed the cost for the work for which I provided the deposit. So, they're charging me $95 for a visit because they failed to keep an appointment to perform the work that ended up costing me $800 in vacation time. I now need to find another service provider and the work will be more difficult to do because it involves running wiring for wall cabinets after they're up rather than before they go up. The way they should have handled it was to offset the cost of the service by the cost of my vacation time that I wasted. Instead, they just want to milk the customer. Now we'll head to small claims court where I'll seek compensation for wasting a vacation day for their no-show, the $95 service charge because their visit yielded nothing of value to me because they ailed to keep the subsequent appointment, and the difference between what they were going to charge me and whatever I'm charged by another service provider. DO NOT USE THIS BUSINESS - CLOSE THEM DOWN! read more

Two no-show, no call appointments for oil burner service. I have had RP install two heating systems and had a good experience. Too bad. Guess I need to look elsewhere. read more

Awesome company! Our heat was not working on one of the coldest days. They were the only company that actually returned our phone call. None of the other 3 companies returned our calls EVER! They came out quickly and fixed the problem They are a very professional company. Great customer service. Really nice technicians. I highly recommend this company. read more