The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

We were in the market for a car, and after visiting many dealers of many brands . . . we came…read moreacross Nate. His level of customer service is 5 stars. He found exactly the car that my husband wanted. It took us a couple of months to be delivered to Cedar Park, but that car did not sit in the parking lot with the TX heat. 2026 Hybrid Camry, top of the line, White exterior, White interior with leather and ac/heater seats. Beautiful car!!! Nate delivered the kind of service, with passion that we are lacking so much every where we go. Management was great as well, fixing a couple of problems with sales people. Thinking about a second car? I will go back to him

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

In the past 60 years I have purchased and had serviced around 30 vehicles for me and my family, and…read morehave never had a better experience than with Dylyn (sales) and Chris (service) at Austin Subaru. Can I give the dealership more than five stars?

we purchased a used vehicle from austin subaru in 2025. we paid over $2000 for a lifetime warranty…read moreon the drivetrain. at the time it was necessary to have regular oil changes at 6 months or 6000 miles. now it is august 2026. i called to find out what this warranty covered. the service people could not give me a list of parts or issues which would or would not be covered. one of them said that the required interval between oil changes was now 5000 miles and no time interval. moving targets are fun except when you are charged thousands of dollars to miss them... i decided it's not worth wasting time to get confusing and conflicting information from austin subaru. i hope to not have a break down and discover i've sent $2000 down a rat hole. wish me luck.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

The facilities were great. Our Service Provider MJ was very knowledgeable, courteous and…read moreprofessional. He took care of us very he was awesome along with his manger Ricky. Mr. Adams and the Finance Officer Castejon was great to work with. They really serve the customer well. The only thing I was concerned about was waiting for so long over 2 hours to be seen by the Finance Officer. He had many clients to help and it would have been beneficial to have more than 1 Financial Officer to aid in completing the customers paperwork. We all were there till almost 10 pm. Other than that everything was great.

Paula help us find the car we wanted to do and make the transition to our new car. Josue help us…read morewith our financial part. These two people our very nice and great to work with. Thank you Paula and Josue.

Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

**STAY AWAY FROM THIS DEALERSHIP -- ABSOLUTE CON ARTISTS!**…read more These people are completely dishonest and deserve to be formally investigated. It all started when I brought my truck in for a routine oil change and was charged $120. Agreeing to that was the worst mistake I've ever made. Less than two weeks later, my truck alerted me that it was low on oil. I called **Daniel** to inform him, added oil myself out of fear of damaging the engine, and brought it back in. When I picked it up, the truck smelled so strongly of burning oil that we had to drive with the windows down. I called back--**Daniel** wasn't in that day--and it turned out they had spilled excess oil all over my engine. That should have been my first massive red flag. Soon after, the oil light came back on. I called **Daniel** again, and he told me to bring it in. He tried to convince me the truck had an oil leak, but I knew that was impossible--my driveway is brand new, and there hasn't been a single drop of oil on it. Losing 3 to 4 quarts of oil would leave a massive puddle. The "leak" **Daniel** showed me looked like someone literally wiped fresh oil onto an underbody part with a finger. Despite my instincts, **Daniel** insisted he was right, so I went against my common sense and paid $1,500 for the repair. A week after picking it up, the exact same low-oil issue happened again. Nothing was fixed--he just lied to take $1,500 from me. They then held my vehicle for two weeks without offering a loaner or rental. When I finally reached out to **Daniel** to ask for an update, he had the nerve to tell me I needed to pay for *another* oil change. I refused to pay another cent for a $1,500 job that wasn't done right. To make matters worse, when I got the truck back, the oil life monitor was only at 50%, making me suspect they only put half the required oil in. **Daniel** told me to just drive it for 3,000 miles or 3 months. Barely two weeks later, the exact same problem returned. I brought it back a fourth time, demanding a resolution. They kept my truck for a full week and did absolutely nothing--I had to be the one to call **Daniel** again to find out what was happening. After holding my truck for over three weeks total and taking $1,500 of my money, **Daniel** claimed this was suddenly a "new problem" that required more charges. How is it a new problem when it's the exact same issue I brought it in for originally? Now, **Daniel** wants me to pay for a brand-new engine or pay his mechanics $4,000 just to tear the current engine down. **AVOID THIS DEALERSHIP AT ALL COSTS.** They are con men, completely incompetent, and a total ripoff. I am sharing this everywhere, and I will be reaching out directly to Chevrolet corporate to ensure **Daniel** and this service department are held accountable for ruining my truck!

During the "chip shortage" of 2021, I contacted Signature to consign and sell my Lexus LS500…read more Daniel Driskell, the owner, was very easy to work with. He runs a professional operation. We negotiated the consignment contract. If you have a unique car or a reserve price, don't hesitate to brainstorm terms with Daniel. He's creative and a real capitalist entrepreneur! Office facilities are professional. Cars are kept in the office building parking garage. His team marketed and sold my LS500 in about 20 days. Marketing included extensive photos taken at the office building. Every car will take a different amount of time. The LS500 is a huge and interesting sedan that doesn't appeal to everyone, If you have a hyper-popular car, expect Daniel's team to sell it much, much faster. Receipt of funds was easy- Daniel provided a check to me once the buyer's funds had cleared Signature's account. Note if you "debadged" (aka removed emblems)- Signature will charge you for the replacement of the badging. Minor issue but it's good to know in advance,

Not sure what has happened to this company since all these reviews are so great. I bought my…read morePorsche Cayman from here. Daniel was active during the selling process but failed to disclose all the mechanical issues, lack of keys and features with the car. I had traded in a perfect condition Audi Q5 to a car that now after 60 days I'm getting quoted over 4-6 thousand in repairs. And after getting quoted for how much dealers are willing to pay for the car I'm down over 20k on what I bought the car for from him. Please bring a mechanic or someone to inspect the car he is selling you. Out of many used cars I have owned I have never felt this cheated out of money.

My vehicle came from out of state, so I have no experience with the Carvana location here in…read moreAustin, TX (other than it being used as a waypoint to get the vehicle into Texas). The delivery guy was courteous and professional. All done in a matter of minutes. Carvana, company-wise, seems well run. Website design, online navigation, purchase process, loan processing, and home delivery went off without a hitch. I was skeptical of making a vehicle purchase solely online. That is a big financial commitment. Plus, being a used vehicle, I typically want to see first-hand that everything is as expected. Lastly, I enjoy grinding down car salesmen for every dollar and add-on :) That said, Carvana has the best quality (and quantity) photos I've seen, and an abundance of vehicle information. Their 3D interior/exterior photos put you in the driver's seat. So, I was not lacking for vehicle details. They called out some flaws (using that word lightly), such as driver's seat decolorization, that I do not see at all. That gives me the impression that they are very conservative with their assessments, which is good. As for price, although I was not happy about a nearly $2000 shipping charge, overall, the final bill was comparable to dealerships countrywide, and better than Kelley Blue Book (or similar). Anyhow, the shipping fee was typical for out-of-state dealerships too (assuming they were willing to ship, many do not because they can sell locally and/or do not want to deal with liability). Overall, I recommend and would buy from them again.

Bought a 2023 Nissan Rogue. They do not go over the cars. It had a starburst crack in the…read morewindshield when I picked it up. That was covered, but I still had to waste my time scheduling and meeting the repair person. A few days after pickup, I discover the driver's side back seat inside door latch doesn't work. If you are in the backseat, you can't get out. Under warranty, but still another waste of time for me. Today the electrical system is belly up and it won't start and I'm waiting on a tow truck. I've literally had this vehicle about two weeks. They did not check ANYTHING other than 'oh this 2023 still looks new stick it on the website'. Everything is on you and their return policy for you to play whack a mole and find all the things they didn't look for is only 7 days. STAY AWAY. UPDATE 8/11/2026 Carvana's contracted tow truck service told me he had all my info to give the Nissan service center. Instead he dumped my car at the dealership and told them I was on my way to fill out everything. I found out by calling this morning for a status check -- the tow truck guy didn't even give them my name or number. Carvana's response to getting a bad review is to have a bot tell me to call them and do more leg work and explaining - the definition of a policy of exhausting people by stonewalling and putting all the work on them. AGAIN STAY AWAY.

great customer service from Juan Gomez and Rafael Valdes ... from the minute we walked in Juan gave…read moreus exceptional service helped us get our dream car and till the last step of picking out our warranty package that best fit our needs Rafael was there every step of the way!!! They treated us like family and that was such a wonderful feeling keep up the great work having employee's like Juan and Rafael!!!

A big thank you to Austen Vasquez, service department, for taking such great care of me today. I…read morepicked up a screw on the highway and made it to the dealership with just enough air left in my tire. Austen got me into service right away and had me back on the road in no time with a new tire. And thank you to Derek Ochoa, new car sales, who took the time a year ago to thoroughly explain the tire protection plan. Because of that conversation, I was covered today and didn't pay a penny out of pocket. Great service all around.