I'm truly disappointed to leave this review. At the end of last year, I took my child to Dr. Wu's clinic for an annual eye exam. During the appointment, Dr. Wu mentioned that my child had some kind of mites on their eyelashes, which I believe were called "lash mites." He explained that the only treatment available was a specific eye drop that cost over $2,000, and insurance might not cover it. He also suggested an alternative treatment--blue light therapy--which they had in their clinic. Each session cost $150, and he said it would take a minimum of two sessions and a maximum of three to be effective, with one session per week. However, since he was going on vacation, he only had time for two sessions before leaving. If a third session was needed, we would have to wait two weeks until he returned. At that moment, I thought it would be best to wait and check with my insurance to see if the eye drops were covered or at least to find out how much my co-pay would be. Dr. Wu then directed me to the front desk, where they would provide instructions on how to submit my information online once the pharmacy notified me about the medication. This is when Mandy, the front desk staff, stepped in and said, "This medication is barely covered by insurance, and your out-of-pocket cost will be several hundred dollars--almost the same as doing three sessions of blue light therapy. Why not just start the treatment right away? If it were my son, I would do the blue light therapy immediately today." She emphasized that by the time I received a message from the pharmacy, checked with my insurance, and waited for the medication to be shipped, several days would pass, and I'd still have to pay a significant amount. She also warned that the mites could multiply in the meantime. Initially, I planned to wait and see how much my out-of-pocket cost for the medication would be. But after hearing her strong persuasion, I decided to proceed with the blue light therapy immediately and paid $300 upfront for two sessions. A small voice in my head told me this felt a bit like a sales trap, but I dismissed my doubts because I had trusted this clinic in the past. To my shock, the very next day, the pharmacy notified me almost immediately. After submitting my information, I was told my out-of-pocket cost for the medication was only $30. I can't even put into words how I felt at that moment. It wasn't about the $300--it's not an astronomical amount--but it was ten times what I actually needed to pay. What disappointed me the most wasn't just the unnecessary expense but realizing that a clinic I had trusted for so long had turned into such a commercially driven business. If they had simply informed me that out-of-pocket costs vary for each patient, and that some might pay the full price while others only pay a small portion, I wouldn't have felt this way. But that day, she deliberately pressured me into their blue light therapy, and that kind of manipulation left a really bad taste in my mouth. Even my child noticed and said, "They just want to sell things." That trust is now gone. To be clear, I do not question Dr. Wu's medical expertise. My disappointment is with their sales-driven approach. It wasn't like this before! Update in response to the business owner's reply: I'd like to clarify a few points. First, my disappointment was never about you, Dr. Wu. My issue is with the way the front desk staff persuaded me into the blue light treatment. You were not present during that conversation, so I don't expect you to know exactly what was said, but I understand why you feel the need to defend your staff. That being said, the way it was presented to me made me feel pressured into an immediate decision, which is why I felt misled. Second, my frustration began when I found out my insurance only required a $30 co-pay for the medication the day right after the first treatment. By that time, I had already paid for two blue light sessions upfront. You mentioned that I could have canceled the second session and requested a refund, but at that point, I had already spent $150. The decision to proceed wasn't about wanting another session--it was about not wanting the first payment to go to waste. As for your claim that my complaint is solely about the $95 follow-up fee, that's not the case. It's all connected to how the treatment was initially sold to me. At the end of the day, the total cost--$395 for two blue light sessions and one follow-up visit--is not a significant amount. But the way the treatment was presented and sold left a bad impression. That's the core issue here. read more

I'm surprised I haven't written Dr. Wu a review as of yet. My mom found him in the yellow pages. I was suffering from temporary blurriness in one eye and I was sad that I couldn't see. Luckily, we were able to make an appointment with Dr. Wu on a short notice. He prescribed me with the eyedrops that I needed and I was able to see again. Dr. Wu is honest and he will not sugarcoat the condition of my eyes. I consider him a doctor of high caliber with exceptional knowledge. read more

Dr Wu has been taken care of my father and my mother since 2003. I couldn't express how much I appreciate him. My father got eye surgery in Taiwan after a care accident. After the surgery, his eyes became sensitive. Dr Wu prescribed him a eyedrop and that made my father's eyes much comfortable and health. My mother is 88 years old and has hearing problem. Dr Wu is always very patiently explaining all the procedures on every visit. We couldn't be more happier with Dr Wu's care. read more

Excellent find! Great optician & optometrist. While other places wanted $120 and up for a new patient eye exam, this place was unbelievably low at $89. I was a bit hesitant at first due to the lower cost, but then I found this doctor was the best in the field. He had been a Beverly Hills optometrist prior to starting his own practice and specializes in lasik surgery. Now he has such wonderful tools that made my eye exam so easy - no more dilation fluid causing squinting at the sun, no more yellow stains around the eyes. The best part: Exam was more precise than ever before. He found some UV damage to the back of my optic nerves due to sun and prescribed tinted lenses since that is all I need for distance & driving. Dr. Wu also tested my current glasses and found that the prior doctor did not properly prescribe the lens prescription with astigmatism correction and was the cause of my headaches. When I asked if they can fit lenses onto my RayBan frames, they said "Sure, no problem"! Wow, that saved me a ton of money on frames. Also got prescribed some eye drops to help with dry eyes & redness! Highly recommend! read more

Roger L Wu, OD - Dr Wu's lenses fit onto my old RayBan frames - what a perfect color/tint & fit and they cost much less than a RB branded lens. - Optometrists Near Me - West Covina, California

My wife and I have been going to Dr. Wu for about 5 years now. He has always been polite, knowledgeable and patient, and always takes time to answer questions and never appears rushed. There were a few times when the glasses wasn't right, but they would always make new lenses without question or additional charge. His staff is also very polite and professional, and wait times tend to be very short. Overall, we highly recommend Dr Wu! read more

DR. Roger Wu and his team is very professional answering my concerns. The environment is very pleasant, I didn't have to wait too long. I liked the machine in the lobby counter to test my vision damage level due to using of cell phone, its very cool. Highly recommend read more

Dr. Wu is a great optometrist and he did the exam thoroughly when I had my exam done last week. The frames are fairly priced with 50% off right now if you don't have vision benefit. I am definitely going back again! read more

Dr. Wu is the best doctor i've had in years. I'm always satisfied with his professionalism and care. i've been at his office since 2009 or 2010. he is thorough in checking for any other issues that might arise with my eyes and never gets the prescription wrong, like costco does.. something that puts him above other optometrists is that he actually listens to my answer when he asks a question regarding my eyes or small talk. and he doesnt rush the appointment. oh and the ladies in the front are always so helpful. when i switched from PPO to HMO and got all my documents and doctors mixed up, they were really patient and knew what they were doing when they called my insurance for me, which they really didnt have to do. the one thing that i must add is that he adds a fitting fee for contacts exams. if you get an exam there and try on contacts (so that they can ensure the prescription and fit is correct), it costs an extra $25 or so. so just add that amount to the quoted price on the phone. costco is a lot cheaper but of the two times i went in, i had to go back in to get the prescription changed. and bc of his expertise and my confidence in him, ill be going back again (and paying that extra moneys) to ensure the health of my eyes since i plan on getting lasik done and want his opinion and expertise. read more

I think the staffs there are so unprofessional, and the glasses price are so expensive. I will change a doctor next time.

They're all really friendly- we recently changed and got VSP so we decided to give this place a try after a failed attempt at another location where they scheduled us for months later. This office took us in the same day!! And the receptionists are SUPER FRIENDLY!!! After my dad had run into an issue with this bifocal prescription they didn't hesitate or gave us problem to change them. Although their selection of glasses does lack a bit (we were used to lens crafters where they change the selection as with the seasons) but none the less they do offer a quality frames! :D well definitely stick with them for a while!! :D read more

We've been seeing Dr Wu for years, and we've been very happy with their personalized services. Dr Wu is very thorough and caring. All my friends and family members see him. They also have good selection of sun glasses too. read more

My family of four had been their customers for 4 years. And their service was oaky. Glass price is so expensive. even with insurance I still have to pay over $50 per glasses. And the Farms are made in China. I am Changing to another one. read more