I called Roger's Repair Service, to take care of a problem our weekly service couldn't/wouldn't take care of. I wanted a 2nd opinion on what they were telling me, that, ran into the low 5-figures. So I called Roger's Repair Service. I'm SO glad I did. They showed up on time, and got to work. He explained everything as he was working. In about an hour, he was done. There were a couple of bits and bobs he needed but had them on his mobile warehouse. I cannot believe how cordial, professional, and HONEST, (which in Las Vegas is a big deal) read more

Roger's Repair Service - This is the Roger's Repair Website. - Pool & Hot Tub Service Near Me

Rogers Pool Repair Service came highly recommended from a pool cleaning company that did not do repairs. From the first contact, I knew I was dealing with a Pro. Bill was on time for the appointment and right away began analyzing my pool and what was causing the issues. His work was precise, timely and fair in price, no up sales and no shady salesman vibes. I will use this service again when needed. Its so rare to find a business with ethics, hard work and professionalism you can trust. read more

If you want someone to come out and tell you that you need brand new equipment no matter what is going on with your pool equipment, this is your company. If you want someone to actually diagnose and repair whatever issue your equipment maybe potentially saving you thousands over replacing equipment, look elsewhere. I was having an issue with my Jandy pool heater. When the heat would come on, the heater would start knocking. Another pool technician that I usually use and that I fully trust strangely referred me to Rogers as he doesn't work on Jandys. As you will see, I have no clue why this guy I know and trust would possibly refer me to Rogers. Roger came out, turned on my heater and upon hearing the knocking, he immediately told me that I need a new $5500 heater (installed price). He tested my pool water and proceeded to tell my that my chemical imbalance and water hardness killed my 2.5 year old heater. Something about the heat exchanger likely being scaled internally beyond repair. He started to open up my heater manifold but proceeded to tell me that one of my water lines was actually fused on due to the malfunctioning heater putting out too much heat. AND the best part.. he charged me $100 to feed me all this bologna. I don't think Roger knows that YouTube exists. Upon researching, I found that this knocking is very common in hard water areas (like Vegas) and usually means that the manifold, bypass, and/or thermostat simply need to be cleaned out or possibly replaced. I proceeded to take apart my manifold (and had no problem getting the water line off that Roger claimed was fused on). The manifold and bypass did definitely need cleaning. After cleaning and putting everything back together, my heater works perfectly. Saved about 5480 dollars doing this myself (needed to buy some CLR and a few scrubbing brushes). Avoid this company. I promise I'm not a Ken, you can look at my review history.I very rarely leave bad reviews, even if warranted. They are clearly scammers just looking to push installing new equipment instead of actually attempting to repair. read more

Roger's Repair Service - Bid for replacing my absolutely not broken heater with a brand new one. - Pool & Hot Tub Service Near Me

I called Roger and he sent someone out quickly to assess my pool. I could tell immediately the technician was very knowledgeable and experienced, 20 years experience. (wasn't sure if i should use his name that way every and their mom doesn't request him all the time) :D He knew what was wrong and what needed to be fixed in no time. I could tell the advice he gave was very genuine and wasn't trying to sell me a bunch of stuff i didn't need. My heater was on its last leg and barely working, he replaced it. My floor system was bad and he quickly found that the previous repairman installed the wrong size equipment in the housing that controls the floor system. He replaced the waterfall pump area which had leaks on the rubber seal and the interior basket was damaged. He also replaced an item free of charge. Explained how the pool worked in detail and made it very easy to understand. read more

Roger's Repair Service - new pool heater - Pool & Hot Tub Service Near Me

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Pool/spa heater stopped working, called Rogers repair service, they scheduled me asap, they showed up on time very pleasant and professional. Diagnosed the problem and had it fixed within the hour. They are now my go to for any pool/spa repair or renovation work. Thank you guys so much. Their number is 702-367-1150. read more

In the past (+10 Years) Roger's Repair Service "Value" delivered seemed higher than other contractors; but, not at an outrageous and extremely unfair financial level. So, I made the decision to hire them again for services to my pool and pool equipment. Today's "Value" experience turned out quite different. The original replacement parts are 100%; the technician was on time and performed his service masterfully 100%. The office representative was professional and offered timely turn around 100%. However, after receiving the bill I felt financially exploited. (10% Satisfaction Level) All I can do now is to genuinely recommend to other home owners when considering hiring "Rogers Repair Service's" is to seriously look around first. Ask for an other business to bid on completing the repairs. Caveat Emptor! read more

My husband hired Roger's to install our pool heater. They overcharged $700 for a man to come here and cause irreparable damage. He installed the gas line on the wrong side of the heater. He used pipes that were incorrect lengths and as a result it put so much pressure on the gas riser, it cause the riser to leak gas. We used it one time before we had to call Southwest gas to come and disconnect the gas line. This was a year ago. Pictures show the subpar workmanship. Pipes are now rusty, and the damage done will cost thousands to fix. I strongly recommend you do not hire this company. read more

Roger's Repair Service - Here lies a $3000 paperweight as a result of Roger's Pool Service. - Pool & Hot Tub Service Near Me

These guys are the worst, will never use them again! They told me my heater needed a bypass valve to work correctly. They charged me 500. for the valve and come to find out I need to replace the entire heater. So now I am out 500. and need a new heater. So I told them to credit me for the work and put towards new heater, with discount came to 5,600. the exact same heater at Leslie's was 3,100. Absolutely ridiculous these guys will overcharge you to the moon! Stay far away from these guys, they will pick your pocket clean!! read more

The ONLY pill company out of several that would show up when scheduled, and was able to fix the pop ups in my pool. I'm lucky to have gotten Roger himself before he retires. Thank you for your hard work and expertise. read more

Roger's Repair Service has been serving our pool equipment needs for 10+ years. Their lead service technician, Bill, is exceptional in both his service provided and knowledge of pool equipment. Bill has personally come up with very cost effective solutions to challenging issues. Would highly recommend them and will continue to use their services. read more

This is the best company I have ever dealt with. We had a hole in the niche of the light in the pool. Very polite, friendly and very efficient. Would recommend them to everyone, very happy with all services! Very knowledgeable in fiberglass pools! Thank you Roger! read more

I've used Rogers pool repair service 3 times now. Always quick, they'll rearrange their schedules to get you in same day. And they're DOG FRIENDLY! read more

Stay away from this business! Roger, the pool repairman, threatened my 90 year old mother that he would not leave her house unless she paid him $100 for a service visit even though he was unwilling to fix his mistake from his service visit three weeks earlier, for which we paid $740, unless she agreed to pay him an additional $500. When Roger came the first time, he worked on the pipes of the pool's filter system. Everything seemed fine and we paid him $740. But three weeks later one of the pipes/valves that he worked on started leaking so we called him back to fix it. He said it would cost an additional $500 to fix his own mistake and when my mother said no, he said she had to pay him $100 just for coming to the house and threatened her that he would not leave her house until she did. Feeling scared and intimidated, she wrote him the check just to get him to leave. This person should not be in business!!! read more

Called to get an estimate on some work and was told I would be charged $100.00 just for them to come out and do an estimate....I can't stop laughing that they actually told me this when other companies are more than willing to do free estimates. This company is a joke and I made sure to tell everyone I know to never use them. Do yourself a favor and find a real pool service repair company. Would give 0 stars if I could!!!!!!!!!!!!!!!! read more

Gave them a call and asked about a repair for an above ground water filter tank used for my large water feature (the same type used in a swimming pool) and they were unable to understand what I was talking about. I would think at least they would ask a couple of questions before stating they don't work on this equipment. read more

I Hired Roger's Repair Service to replaster, retile, install new equipment and rewire everything. They did an excellent job, communicated well during the process. I had used them for repairs in the past and decided to give them a chance in the refurbish process. I am very happy I used them, no complaints. read more

DO NOT USE ROGER'S REPAIR SERVICE. I was fired for having Covid. Yesterday, 11/28/22, was supposed to be my first day. My 4 year old daughter and I both tested positive for Covid during Thanksgiving week. We isolated for for 5 days, as recommended prior to my scheduled start date of the 28th. I tried contacting someone from the company for guidance on whether I should come in as scheduled before that day with no success. I decided I would show up early and wait outside the office (Roger's garage) until someone showed up. I was told to go home, rest and let them know when i received a negative test result. I then received a phone call shortly after 2:30pm that afternoon stating "with you having Covid and the owners being elderly, we have decided to go in a different direction." I am now out of a job less than a month before the holidays. Reading through some of these other reviews, Roger and his wife seem to care as little about their customers as they obviously do their employees. This is Vegas and there are pool repair shops on every corner. CALL LITERALLY ANYBODY ELSE! read more

HORRIBLE, HORRIBLE service. First you have to pay $100 for them to give you a quote, with a promise if you book service within 14 days or so they will credit the $100. They gave a quote, we said "great, schedule the service". Now 8 months later, still nothing. Probably 10-15 phone calls, they won't return calls. Called 0n 2-22-21 spoke with Alex she apologized, said Roger will call us directly. Two days later nothing. So they took the $100, than won't do the service, nor give a refund. read more

I scheduled with them over a week out and told them multiple times that I would not be home until after 1:30 pm. They scheduled me for 8:30 and wanted me to reschedule. Completely unprofessional on their part. Their technician was great the first time I used them, but not good enough to make up for this level of incompetence. read more

We had a major leak in our fiberglass pool. Since it was a fiberglass, we had trouble finding someone that understood and was willing to work on it. Unfortunately it was an expensive repair; but based on the problem I believe the pricing was fair. The guys worked hard, fixed my issue and cleaned everything up perfectly when done. Best of all I felt like I was dealing with an honest company. read more

After an unsuccessful long year with many pool repair companies, we called Rogers Repair Service and they got our pool / spa heater working. Roger came out and repaired our old pool system and I was very happy with his work. Will be sticking to Roger's Repair for future repair needs. read more

Best customer service!!!! Work done on valves is a work of art! Wish i had called years ago. Bill , the tech, very professional and patience of a saint. Cheri in the office is over the top sweet! As is the other lady i spoke with, Mercy! read more

Roger repair is not concerned with customer service or satisfaction. The repair man came to do a repair. When I went to show him the problem, the item was working! It turned out that there was nothing to fix!! "Well, that will be $80 " HE DIDN't EVEN DO ANYTHING!! Calls to Roger were not returned for two days and we were told that he needed money for gas. AVOID THIS PLACE LIKE THE PLAGUE read more

We lived here from 2003-07 and just before moving away had found Roger's Repair Service fixing a problem with out pool. Since moving back I have had a series of pool repair people make repairs that didn't leave me feeling warm and cozy with. I located this company via Angie's List on a special deal for $39 versus their normal $80 service call fee. Called and left message on a Friday evening. Sunday afternoon they called and set up appointment for today, Monday 10-17-2016. Technician called and came even earlier than appointment time. Looked at leaking pool valve (I thought valve case was cracked, and determined it was missing a spacer between two small "O" Rings. Quickly disassembled valve, checked for what I had thought was problem (he was right) then got new "O" Rings, large and small, and replaced them all with spacer as well (it as missing) greasing them properly, reassembled and then ran pump to insure no leaks. Then asked me to sign his work ticket giving me a copy without even charging me for the parts! That's service in my book! Then I saw the truck with it's add painted on the side and instantly recalled them from when we lived here before. Roger's Repair Service has a new customer that I have confidence in. read more

After two times out to fix a pool pump leak they were suppose to replace the housing on the third visit. On the third visit they sent a new employee with no knowledge of the prior visits or problem. He did not have the housing part and tried to sell me a new pump. BEWARE. THEY DO NOT DISCLOSE THE $80 SERVICE CHARGE WHEN U MAKE AN APPOINTMENT. Bottom line. 3 visits and $347 later I still have my leak. POOR SERVICE AND CHARGES ARE HIGH. read more

They did a huge over-hall on my pool electrical system. Installed state of the art equipment...as well as many other upgrades. We found them to be professional, on time and honest. Highly recommend. read more

The pump for my pool quit working while I was out of town, I called Rogers Repair Service they sent a tech out quickly and determined that the motor and impeller were the problem. They gave me option on how to fix the problem repair, replace or upgrade and replace with a more efficient pump. I choose the third option. The pump was installed within 2 hours. The only thing that went wrong was that they did not check the filter and took my pool Rx but I called and they replaced it with a new one. I recommend this company to work on your pool read more

Rogers Repair Service came out the day after I called. Had some bad electrical problems and the motor to the pump didn't work. What a fantastic job Bill did. He repaired everything and the pool now runs fine again. Didn't over charge us like so many places here do. Thanks we will call again when we have a problem for sure. read more

timely and friendly and knowledgeable , i,ll call them first for my pool needs , they repaired my timer and my auto fil which were not working read more