Floyd Schafer and Geoff Walker are absolutely amazing. I had some issues with the leather stitching on my 2025 Kia Telluride SX Prestige XLine. I went to 2 dealers near my house and was pretty much told to eat dust. I emailed Floyd and explained my situation. He immediately responded back and told me they would take care of it. I was blown away the process with them was so easy. Floyd put me in touch with Geoff and scheduled me to have my bottom portion leather on my drivers seat replaced. Both them kept informed and updated with when seat cushion arrived and even asked when was a convenient day for me to bring it in. I was even more blown away they gave me a loaner car until part was replaced, I would have been happy to wait the 4 hours for them to replace the part. I can't thank Floyd and Geoff enough for helping this ordeal so painless and easy. I'll gladly drive my Telluride the distance and have it serviced there from now on, even if it's a drive. If they are that easy to work with, I have zero reservations they won't rip me off like the other two dealers would based on how they wouldn't handle the simple warranty claim. Thanks a million Floyd and Geoff, you're truly an asset to the Kia brand and your dealership. I'll be seeing you both regularly for routine maintenance. read more

Awful customer service when dealing with the service/repair side. Charge you ridiculous prices while other Kia dealers don't. Have experienced poor service multiple times but never going back read more

TLDR: They literally ruined a road trip for me and didn't even have the decency of reimbursing for towing or the initial diagnostic. DO NOT TRUST THEM TO DO YOUR MAINTENANCE I bought my Kia from RonTonkin Kia a year ago and returned almost two months ago to use my complimentary oil change. A week later, while on the highway at the start of a long-awaited road trip to Utah, my oil plug fell out -- a catastrophic failure that should never happen after a routine oil change. It left me stranded, stressed out, and forced to miss a hotel reservation we had already paid for. I had to get my car towed to the nearest Kia dealership, Weston Kia, where I was told in no uncertain terms: RonTonkin's service tech failed to properly tighten the oil plug. RonTonkin admitted fault and arranged for the car to be towed to their shop for testing. I was told there would be no cost to me. But Weston Kia would not release my car without someone covering the initial diagnostic fee. I paid it, under the reasonable assumption that RonTonkin would reimburse me later, since they were at fault and I was only in this situation because of their negligence. That was my mistake. While they eventually confirmed there was no engine damage, they dragged their feet for four weeks. I had already submitted a request for reimbursement for the towing and diagnostic charges, which was met with complete silence. When I finally picked up my car, the service advisor (Christian) told me I needed to call Kia corporate to get reimbursed -- which made zero sense. Kia corporate, of course, told me what I already suspected: this is a dealership service issue, and it's entirely RonTonkin's responsibility. When I circled back to Christian, he stalled again before ultimately telling me they wouldn't reimburse any of my costs. His excuse? That I "should have used Kia roadside assistance" for the tow (as if people are thinking clearly when their car breaks down in the middle of a road trip due to someone else's mistake), and that there's "no way" for them to reimburse the diagnostic fee. Unbelievable. This shop cost me hundreds of dollars, tons of time, and a road trip I had been looking forward to for months -- and then refused to take full responsibility. Not only was the oil change done incorrectly, but the customer service afterward was evasive, dismissive, and completely unprofessional. Save yourself the stress and the risk. Avoid RonTonkin Kia Service Center at all costs read more

Ron Tonkin Kia - Car Dealers Near Me - Gladstone, Oregon

Update: If you're thinking about buying a warranty from Prosidium, let me save you the trouble: don't. I purchased mine through Tonkin Kia, and honestly, that's another reason to avoid them--clearly, dealerships that push this warranty aren't looking out for you either. Prosidium's superpower? Finding every possible, absurd, and creative way to deny your claim. Even my dealer shook their head and said, "Yeah... you could sue these clowns." At this point, I'm ready to lawyer up just to get a straight answer. Honestly, you'd have better luck: Placing a bet at a casino Buying crypto and hoping for a miracle Sacrificing a goat (kidding... maybe) Basically, anything is a better plan than trusting Prosidium. Their motto might as well be: "We'll take your money and creatively ruin your day." --- Buying a car from Kia Gladstone was like signing up for a very expensive prank show--except the only person getting pranked was me, and the punchline keeps getting worse. They sold me an overpriced Audi (from a Kia dealership... that should've been a warning sign visible from space). Then they convinced me to buy an extended warranty so worthless it might as well be printed on tissue paper. It doesn't even cover repairs up to the amount I paid for the car. Truly impressive. But the real masterpiece of chaos happened when I took the car in for a routine oil change--you know, the most basic, low-stakes service possible. Somehow, during this routine service, they managed to cause mechanical damage to my vehicle. Yes, the car came in running fine and left sounding like it needed last rites. When I confronted them about this, they looked me straight in the face and said it was just a coincidence. A coincidence! Because apparently cars randomly decide to self-destruct exactly when they're in the care of Kia Gladstone's service department. What are the odds, right? Now I'm stuck with a repair bill higher than the car's value, a warranty that's allergic to actually covering anything, and a dealership that shrugs off responsibility like it's a sport. If you're considering buying or servicing a car here, may I suggest better alternatives: Throw your money down a storm drain Shred your warranty into confetti And gently bang your head against a wall All three will be less painful and far more satisfying. Avoid Kia Gladstone. The only thing they excel at is turning a simple oil change into a financial disaster. read more

THIS IS THE ALL TIME WORST DEALERSHIP I HAVE EVER EXPERIENCED. I brought my car in to be fixed after my ignition and window were broken during an attempted burglary. After a week of them having my car, I was informed the day of pick up that they had 'lost' my car, and to make a police report. We rushed over to the dealership where they admitted they had gotten my car running, and drivable, then left it outside with a busted rear window and a broken ignition. My car was damaged to the point that it didn't require a key to start the car, so it had obviously been stolen. In the meantime, I was given a loaner car while waiting for updates on my car from the police. After 2 days of driving the loaner, I noticed the trip permit had expired on 07/12/2025, which was 5 months ago. I had to go out of my way to drive back to the dealership and get the dealer plate so I could legally drive it. As I was leaving, I opened the glove box and found three other loaner agreements from previous customers. These documents included full names, addresses and driver license numbers. Leaving private information in a loaner car is highly inappropriate and a major invasion of privacy. It should have NEVER been left in the car. As for the loaner, I returned it four days before my car was ready because I was as going on vacation. Two days into my vacation, I received an urgent call, demanding I bring the car back because the plates were expired. My car was eventually found and towed back to the dealership for repairs. A week and a half later, they claimed my car was fixed. Even though , there was still glass on my seats and on the floor boards. Clearly they did only a light vacuum and didn't even bother to move my seats to check for any visible glass. Overall, this dealership has cost me a lot of money, time and emotional stress. They have zero regard for quality customer service, accountability and basic professionalism. I have never felt so disrespected in my life, and I will never bring my car back. Save yourself the trouble and go anywhere else read more

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Bad service & extremely unprofessional staff. They allow managers to hire their children in sales & they play favorites. Breeze is the worst! He will purposely lose your deal if he doesn't like u. He doesn't care about Kia! It's all about HIM! They buy cheap auction cars & their rats in the building. Many of the cars come with free rat poop! no joke read more

Dealing with car troubles can be overwhelming. It always seems to arise at the worst time, causing you to feel frantic amidst a life that is already full of surprises. When this happens, you look for someone you feel you can trust to provide you with clear guidance, expectations, and answers. Someone who puts your tensions at ease to the best of their abilities knowing your vehicle is in their care. My experience at Ron Tonkin Kia's Service Center has been far from this. I have brought my vehicle to them for servicing three times over the course of a month. Their communication with me has been minimal, unclear, and blatantly rude. When attempting to reach out to multiple members of the service team, which included Service Advisor Jennifer Lopez and Service Manager Geoff Walker, my questions were not answered, my concerns not addressed, and my time not taken seriously. Instead of taking the time to have a clear and effective conversation, to allow me as a customer to better understand the ongoing issues with my vehicle, I was dismissed as an annoyance and hassle to deal with. I left with my questions unanswered, my concerns not validated, and my vehicle still having issues. As someone who has worked in the customer service industry for years, I understand how stressful it can be. Day in and out you are dealing with people on some of their worst days. I also know from my experience that all people want in these times is someone to listen, take their concerns seriously, and put them at ease. It is unfortunate that the staff at Ron Tonkin Kia have not shown their commitment to their customers. This is an industry that would not be successful without its customers after all. I only hope that in the future they can remember that people are coming to them on some of their worst days, hoping for maybe a little bit of light. After deciding to not proceed with doing business with Ron Tonkin Kia, I was told I could come pick up my vehicle exactly as I left it. When I arrived to pick up my vehicle, this was the state it was left in (see attached photos). I can assure you, this is not the state in which I left my vehicle. read more

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We had such an amazing experience at Ron Tonkin Kia in Gladstone! Tyler helped us with our new Kia Telluride and he was absolutely wonderful to work with. He was knowledgeable, patient, personable, and made us feel so comfortable throughout the entire process. Earlier that same day we had stopped at Beaverton Kia and unfortunately had a very negative experience there. Walking into Ron Tonkin Gladstone was the complete opposite! Everyone was friendly, attentive, and genuinely seemed to care about helping us. Tyler especially went above and beyond to make sure all of our questions were answered and that we felt confident in our purchase. I cannot say enough good things about him and the whole team here. If you're looking for a new Kia, skip the stress and go to Ron Tonkin Gladstone and ask for Tyler! read more

I do not recommend. They don't know what they're doing so you're left leaving. No offense to hirees. They're not not trained, don't know how to make a sale or even and the manager doesn't call you back to correct a mistake. It's a waste of time. read more

Hi, I bought my 2017 Toyota Pacifica from this dealer about over three months ago now. They were very efficient in getting me a car, but they have not kept their word on getting anything fixed that was broken with the car. The scratch that is now rusting (That they said they would fix) is still there. The six spark plugs had to be replaced (which cost me around $1k ) and the gearbox has started to shift funny. Which means they're a very detailed mechanical inspection is not very detailed or they are just not telling customers what's wrong with the vehicle. I also have still not received my license plate plates. As much as they keep on saying they are wanting to help somehow nothing seems to get fixed, I am very disappointed in this dealership, and if anyone goes there to look for a vehicle, take the car to a mechanic beforehand read more

Ron Tonkin Kia - The scratch that came with the car - Car Dealers Near Me - Gladstone, Oregon

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We love the car. But the financier ignored us when we brought in a Chase car loan and set us up with a Wells Fargo loan at a much worse APR rate (the salesman said he had to run at least one loan check, despite us telling them repeatedly that we had our own loan). She moved so fast through the financing that we didn't catch it until we were driving home. Now that we've swapped our loan out for the one we found on our own we are very happy with the car. read more

From the time we saw the car and took a test drive then signed doc's was 5 hours! After deciding to sit down and talk numbers, we made it abundantly clear we expected Ron Tonkin to meet the same MSRP as Power Kia in Salem was advertising. Over the next few hours, working through 3 worksheets, we not only did not get the price, we actually paid Tonkin's MSRP. I only realized 5 days later having reviewed the paperwork that we had over paid. I called and went back to the office where Breez and Jose argued that no matter what I had stated or discussed , because I didn't notice on the second or third worksheet, that the the MSRP had not been reduced, and signed the doc, I am the responsible party. I didn't notice because when the second worksheet came back, the conversation moved to trade in and deposit. I thought the price we had discussed had been honored. The point is it's a shell game! They move through new worksheets so you can't compare what's been discussed previously. The discrepancy was $1587 on a $43325 vehicle and they couldn't see clear to refund that. I would not recommend purchasing from Ron Tonkin Kia, unless you want to be worked over by the sales staff! I should have gone over every line no matter how exhausting the process. "Figures don't lie, but liars figure" BEWARE!! read more

This 1 star is not for the dealership sales which we were very content with 3 years ago. This is for the maintenance and service department. My wife has been bringing her car back here for service, in spite of having much closer places to take it. In fact she just had brought it in for scheduled maintenance. drove it home, parked it, and got ready for the trip the next day. We go out in the morning and zippo. Nothing engine wise but a clicking. Well we needed to get going so we left it and took my truck. come back the next night, throw my battery charger on it (showing dead battery) and charge it overnight. Car starts in the morning, she takes to Tonkin and they tell her the then new battery in the then new car, is not part of Kia's warranty. And want to charge her full price for a replacement battery, which is over $100 more than she paid for at the mechanics close to home. In all my years i have not only never heard of a sealed battery crapping out without notice at 3 years. Especially since their mechanics doing the service 2 days prior gave her battery and charging system a big ol thumbs up green. At the very least the common sense move is to keep the customer willing to come back, a discount on the new battery. Not try and jack her off with an inflated price. Needless to say we won't be back here. They lost a loyal customer! read more

Worst customer service I've ever experienced. Started with the woman who answered the phone, to Jeff who is in charge. No thanks, we will definitely go elsewhere. The way you speak to people matters. Do better, or keep losing customers. read more

I will first off say, NEVER buy a car here! I have leased 3 cars here, then bought out the last one. I never had anything bad to say until my FULLY warranted car had a problem. My car started sounding loud, so I took it in. Thinking they would have it a day. After a few days I called and asked what was going on. They then said it takes a long time to figure it out.. ok, I have to get to work, why would nobody tell me it takes this long? After 2 weeks, I called again, they finally gave me a loner car, thankfully. But, they thought I needed a new engine. Great, worst case scenario. I literally had 85k miles in 9 years... But, I bought a Kia because of the great warranty, right? No worries, they will get if fixed. Fast forward 9 MONTHS! Yes, 9 MONTHS! They finally say they won't fix my car. Nobody calls me, during the 9 months, I call occasionally, but nobody calls back. But, I have a loner car, so I wasn't too worried. I came and even got oil changes for that car. I've been working in customer service for 26 years. I would have been fired if I had acted the way they have. I can't believe how I was treated. It's actually mind blowing. Jeff the service manger was uncaring, and tried talking down to me. No apologies, no explanation. Just this is how it is. The worst part of the whole thing is, they brought back my car that they had for 9 months, full of RAT droppings and urine all over my car!! They are so disrespectful of property. It smelled horrid! I actually couldn't believe they would bring it back that way. I was floored. My father had a double lung transplant 2 years ago, he could never be able to sit in my car without dying! My Husband had to call and ask them to at least get it professionally cleaned. But when I asked to have the seats removed and cleaned underneath, they said no. Wow. ( They did clean everything else) Anyway, I am so disappointed with the whole situation. They were totally unprofessional, rude, and disrespectful. I will never buy a Kia again. Especially NEVER from Ron Tonkin in Gladstone. Message me for any more information! Everyone needs to know how they treat loyal customers! It's not ok! read more

My wife and I purchased a Kia from Ron Tonkin in Gladstone in August 2024. The initial purchase experience was just fine, and we are very happy with the SUV. The problems came later. I used a credit card to make a deposit while we secured funds. In November of 2024, our card was used by Ron Tonkin to make a $3999 charge. No services had been rendered. I disputed the charge with the dealership. They had no explanation for the charge, and reversed it. Then, two days ago, the same card was used by Ron Tonkin to charge $1000 for "service". Again, no services had been rendered. I left a message with Rachel at the dealership, and after two days, they have not contacted me or reversed the charge. I cancelled the card and disputed the charge with the credit card company. I would never purchase another auto from this dealership after this experience, and would heartily recommend to anyone considering a purchase to look elsewhere. I also filed a complaint with the BBB, for what that's worth. read more

I had a fantastic experience at Ron Tonkin Kia. Especially with Donovan Spilka. He was patient and responsive to all my questions. I never felt any pressure and I received a fantastic deal. Even after purchasing my 2023 Kia Niro PHEV SX, Donovan made himself available to me with any and all my questions or small issues that would arise. I'm hoping to continue my business here in the future. read more

Ron Tonkin Kia - Car Dealers Near Me - Gladstone, Oregon

I dont even know where to start I'm so upset! So I was looking for my dream car which was a bmw f10 550 for months and after long searching and turning down 3 at other dealerships I decided to go with this one! I clearly ask if there were any scratches dings or dents on the vehicle and they said no and sent a video and it looked great and didn't show anything besides little small chips on the front bumper that I was aware of and that was fine with me! Well after I received it and took it home later that day I noticed that there was a scape on the rear quarter panel that was touched up and a crack in the paint on the top right side quarter panel trim! So then I started a full inspection and noticed that the bottom of the front bumper was scraped! So I eventually washed the car and then some touch up paint came off! They only informed me of the speckles on the front bumper but never showed the bottom in the video nor did they show the top quarter panel trim that had the bigger damages hmm! The amount that I paid for this car it shouldn't have looked like this! If I was to take this through a automatic car wash the paint would probably flake right off from the crack! Eventually it will! Now I have to put more money into this car and have some repainting done! I will be following up with an attorney about this misrepresentation for the repairs that I will have to do! Get ready for small claims court Kia! read more

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I am being VERY nice and not sharing the exact details of my experience at this dealership. However, I would avoid this place at all costs. It was NOT easy ,The sales man was NOT-transparent and he was not honest about his position that held or the numbers he offered us .. Do not go here unless you are prepared to pay more than you agree upon and get less than you deserve. read more

They sold me an EV car with a bad battery. Car wouldn't start multiple times right after purchase and they charged me full price for a new battery. read more

I bought my car here 3 years ago. It was used, but certified or refurbished or refurbished or whatever their gimmick is. I did purchase the extended warranty and it's a good thing I did. Less than a year after I bought it, the center speaker went out. Shortly after, both headlights and a brake light went out. They clearly had not replaced the bulbs as part of the tune up. I asked during negotiations whether the warranty covered the sound system etc. and was told yes, it did. Turns out it didn't. My bad for not confirming that with my own eyes, but their bad for lying to my face. Less than 2 years after I bought it, it completely died and required a FULL ENGINE REPLACEMENT to the tune of $9,000. Yes, $9,000. Half of what I paid for the entire vehicle less than two years prior. Luckily, the extended warranty I purchased covered the replacement in full after they had my car for 3 months to "investigate." Less than a year after that, my brakes are failing and I'm told that while the pads still look good, the rotors underneath are warped and probably have been since I bought it. So, they slapped some new pads on and called it good before selling it to me. I also found out the seat heaters are "after-market" after they shocked my butt and I brought it in to get them looked at. Surprise - they couldn't fix them and they're not covered by my warranty because they were installed by who knows who. During the sale they swore up and down that it was an upgraded model and the seat heaters were legit. At this point, it's had more work done than it's even worth and I'm continually worrying about what is going to go wrong with it next. I don't feel safe driving my kids around in it. I feel like I was scammed. If lemon laws applied I would 1000% have an attorney. Always take the car you're interested in to an independent mechanic for an inspection before buying. Especially if you're going to buy from the dishonest used car salesmen at Ron Tonkin. read more

The pre-sales process was fine, a typical dealership experience consisting of the usual back and forth, inching towards the final deal. In the end I was satisfied with the purchase agreement. The post sales experience was swift if not rushed, but after a day of haggling it's a welcomed pace. Then came the post drive away follow up. In a sealed packet, I received no second key. No problem, make a call within 2 hours of the sale, follow up with an email and all should be fine I'm told. Well, here we are, 7 weeks, 3 dealer visits, 10 phone calls and a thread of emails to folks either no longer there or unresponsive, and I'm still out a key, no doubt something I'll be liable for come term end. Even certain car features need both keys, so I'm out that convenience as well. When you fork over 10s of thousands of dollars, you expect more professional behavior. Only one responsive person in the experience, but she's powerless without the collective organization's follow through. I hope this ends well, but currently I can't say my experience has been anything but quintessentially below average. read more

Upside: I still like my new-to-me vehicle and believe the price was fair. The salesman had a recall issue repaired for me. Downside: I think a reputable dealer should thoroughly service any used car before selling it. Mine wasn't. No one wants to read long reviews, so the short version is that against my better judgement, after a week of discussions and changing stories from my salesman, I took my car home. Two weeks later the battery, which had been a focus of discussion, died in Portland. The only people who will get kind words or repeat business from me are the folks at the not-Tonkin dealership who fixed the recall. read more

Had a good experience here while shopping for cars, test driving several at various dealers along this strip of 99. Had no idea there were so many as Im never in this area. While searching online, I saw a used a Toyota RAV4 at the Kia dealer and called to see if it was there for a test drive. My salesperson, Jaron, had it waiting with the AC turned on. nice! He printed out all of the CarFax info on the specific vehicle (number of owners and maintenance) and the Kelly Blue Book value. When he followed up via text, he asked permission to text or call my cell. Another sign of respect and consideration. While I ended up not buying the vehicle - the seats were not comfortable for my liking - I appreciated the overall experience and professionalism void of high pressure sales, which I won't tolerate and is not often the experience when buying a car, let's be real. Would recommend. read more

This is my third car through Ron Tonkin Kia, and I literally won't go anywhere else. They always take such great care of me from sale to service. Even though there's a Kia dealership right here in Beaverton, I make the commute to Gladstone because it's worth it. The guys are all great (Jared Peters is the most upstanding car salesman I've ever met, and Travis Crawford is my all-time fav--he sold me my first Kia, and now he services my Kias as my service advisor; I trust him implicitly). I can't begin to tell you what a world of difference this new car makes for our family in trying to juggle coparenting schedules, school pick-ups, on-site work needs, etc. Getting this car for the price they gave us is beyond our wildest expectations. We are, hands-down, Ron Tonkin Kia customers for life. And that's especially after our atrocious experience trying to purchase a new Kia Seltos from a competing dealership back in May (Ron Tonkin didn't happen to have the particular model/color combo we wanted in stock at that exact moment). We came running back to them; the other dealership botched the sale so much, the salesperson was so pushy and aggressive and rude, they literally couldn't have paid us to drive off the lot with their car. PS--shout-out to Derek Foushee in Finance for making the purchasing process a breeze all three times. Seriously, we love you guys! You're definitely doing it right. Keep it up. We'll keep making the drive from Beaverton to Gladstone to come see you. read more

Ron Tonkin Kia - My new and improved look of new car love thanks to my new and improved Kia hybrid! - Car Dealers Near Me - Gladstone, Oregon

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worst dealership service department i have ever worked with, I have over 5 years experience working with dealerships all over the USA, If you take your car here to be service I hope you are religious because you are going to need a good prayer for their customer service. If you are smart i would avoid this service department. read more

If you're in the market for a new car, you need to head straight to Ron Tonkin Kia. They made every moment of the car-buying process enjoyable and truly turned all my car dreams into reality. The staff's dedication to making sure you find exactly what you're looking for is unmatched. Everyone should experience the outstanding service at Ron Tonkin Kia--it's where car dreams come true! read more

Got my first brand new car here. Love the car, the reps are friendly and work with you. They don't seem to value your time as a customer though, and that's a big no for me. read more

Ron Tonkin Kia - Ron Tonkin Kia lobby - Car Dealers Near Me - Gladstone, Oregon

If I could give them 0 stars I would. As bad of an experience as I could have imagined in dealing with a car dealership. My daughter's Kia engine died, clunking, lots of steam, etc. I called Tonkin because that is where we bought our other Kia. I figured as a previous customer we'd get a little better attention. I explained what happened and that I thought it was a head gasket based on how it sounded. (skipping once on every rotation). I was told they would check it for a warranty repair but would need to charge me $200 to do that. I told them the diagnostic fee was fine, but I didn't want to pay to have it diagnosed if the head gasket would not be covered under warranty. They convinced me to bring it in as they would only say what was covered under warranty after they looked at it. Everything so far is OK, but this is where the nightmare started. I scheduled it for an inspection on December 20. Dropped it off on the 19th. After a couple failed attempts to contact them for a status update, I finally get a text on December 27 that they are still diagnosing the car. OK, it's the holidays, so even though I gave it to them well before, I can deal with some vacation time delays. After hearing nothing for 2 weeks, I started reaching out on the January 9th. It took until the 10th to actually talk to someone other than a barely English speaking answering service that all service calls are routed through. When I finally got a hold of the service person, they told me the head gasket was blown and that caused the engine to seize. Um, the engine wasn't seized when I dropped it off 4 days after it died, it still turned over easily when I dropped it off. I was told that head gaskets aren't covered under the extended warranty. Only the connecting rods are covered. I asked them to look into it further and explain to me how they could check for a connecting rod failure if they engine couldn't turn over. I also asked them to check the battery level to see if that was why they couldn't get it to turn over. I was told the next day that they got my diagnosis mixed up with another car and that the engine wasn't in fact seized, that just the head gasket was blown. At this point, I've had enough dealing with their poor service and not even being able to know which car they are working on and not knowing enough to tell the difference between a seized engine and a drained battery so I decide to come pick the car up and go elsewhere. Once I get there and pay my bill, the weekend service manager goes out to get my car. I thought he was just looking to see where they stored it, but then he comes back in and asks, is this a theft repair service that never got completed? Um, no, it's a blown engine, I just need you to show me where it is so I can load it onto my trailer. "Well, your car has been broken into and the ignition is damaged." So, we go out to look at it and the entire shroud around the column and metal pieces of the ignition switch are all over the floor. "It looks like your car is a victim of the Kia Challenge where thief's are breaking in to Kia's to try and steal them. We have a bunch of cars in our shop that we are fixing because of this challenge. You'll have to file a claim with your insurance to get this fixed" So, you're telling me that my car was damaged while on your lot with a "challenge" you know is an issue and somehow it's my responsibility when I left it in your care? OK, well, tell me how much it will cost to fix this? Now, two weeks later, I have to call them again to get an answer for the cost of repair and I get the answer "we were waiting to hear from you on what you want to do." I want to do what I asked you to do 2 weeks ago. I want you to tell me what it will cost to fix the ignition and steering column shroud. "Ok, we'll have to get back to you on that." Last time I ever deal with Tonkin auto group for any vehicles whether it's a Kia or anything else. Totally pathetic. read more

I took my Kia in as the AC had died. Jennifer Lopez helped me at the desk, she told me that it would be around $200 for the diagnosis but could go up to $480-something if they found more and needed to fix the AC. When I went to pick up my car they charged me $400 for a diagnosis. A DIAGNOSIS. They did not fix my AC. When I asked Jennifer why the cost was so high AS SHE TOLD ME it was "likely going to be around $200" she immediately got defensive with me and said "I would never say anything like that" and told me that I had attitude. I was extremely thrown off by this and asked her "I have attitude because I'm asking you for a breakdown of my bill?" And then she went on to explain that my "body language or something" was off. She said, "idk why you're coming at me." Completely ridiculous, I was asking for a breakdown of my bill. She eventually apologized and told me she had a long day but seriously, I have a toddler at home who behaves better. It was frustrating to say the least. Two weeks later I'm driving down the freeway and the panel under my car protecting my engine comes off and is dragging down I5. I've called them 3 days in a row now trying to get someone to talk to me about why screws are missing from my panel pad and every time they take a message and tell me "unfortunately the manager can't take your call right now". THREE DAYS IVE CALLED THEM. HORRIBLE service. Absolutely ridiculous. Never take your car here. read more

I don't know what they are like to buy a car from, but I will never EVER return for service. My almost brand new under warranty Kia has been making a bad noise intermittently and I went there 3 separate times to see if I could get it looked at. The first time was also for regular service and they said I would have to book for that noise separately which I was not told when I booked the service. So I booked another appointment. At the second appointment I dropped the car off and they must have taken it quickly around the block because they claim they didn't reproduce the sound and sent me home. the serviceperson agreeing that I should just bring it in when it makes that sound. OK, so I called Tues morning and explained the situation and made a same day appointment, saying that I would be waiting. When I got there the service person had trouble finding my appointment. Whether she did or not, she told me 1) they can't do a same day appt for this problem 2) I would have to leave the car 3) The recording of the sound that I made was not important because they would have to reproduce it themselves anyway. 4) we could take a quick spin and maybe identify the sound but then backed off that idea, claiming that "we are getting away from that" 5) I could not speak to a technician 6) I could not get it diagnosed here and fixed elsewhere, which, given that I was leaving town indefinitely Friday, made leaving the car impractical 7) MAYBE I could get a free LYFT ride if I leave the car, but maybe not 8) the problem is not a safety issue since I had had a safety inspection. I'm glad somebody is sure about something There was NOTHING positive in this whole interaction except maybe that your dealership seems positively uninterested in helping me which reflects badly on the dealership and on Kia in general for this first time Kia owner. Thanks for the NON help, Ron Tonkin read more

Stopped by to look at new Kia EV9 as I am in the market. First there is ZERO customer parking. There was not one space. I flagged down a sales person to ask him where I could park while I looked at cars. He casually waved me over to park in front of the rollup door to the service department, which was still open. I pulled over there and associate came out and said I could not park there. I completely understood why yet there was not one person that was willing to help me find a place to park to look at a car that I potentially want to buy. After circling 3 times i gave up. Thank you. I will just upgrade my car where I know I get exceptional service. read more

I bought my car at Weston Kia in 2018 and was getting service out there but it was far away so I thought I would try Ron Tonkin since it's really close. Bad mistake. In August/September I got my oil changed and a replacement cabin filter. The tech spilled oil in the engine bay and used a chemical to "clean" it up. Nobody of course told me this. I drove away and white smoke and a putrid burning smell was coming from under my hood. I drove back to my house and opened the hood to find spray residue all over my engine bay. I took it back and the rep mentioned that the tech spilled oil and there was likely residue from the cleaner they used. Alright that makes sense but why not take the extra 5 minutes to actually wipe and clean your mistake prior to the customer leaving? The rep did clean the area better but the interior of my car smelled like burning oil for days. Fast forward to today. I noticed that my AC/heater blower motor was making a loud noise. I thought something had gotten into my cabin filter like a critter. I opened the cabin filter compartment and found that the Ron Tonkin tech had broken a latch on the door that seals the cabin filter. When I pulled the cabin filter out it was all smashed into the compartment allowing debris to get into the blower. I took the car back to Ron Tonkin and the rep did do the right thing of replacing the compartment door and filter. There was no apology though. No refund offered. Best of all? I have to take the car back to the dealership for 3-4 hours because they need to disassemble the dash to clean the blower fan. Now I get to see if they can do this job right and my patience and confidence is pretty much gone. read more

I purchased a used, 2016 Kia Sorento in February of 2022. The car looked amazing inside and out. I was pressured (salesman's own words) to buy the extended warranty for $6,000. Since the car was only $21,000, and I was assured it had passed a rigorous 125-ish point inspection, I passed. Less than 24 hours after leaving the lot, the seal around the sunroof dislodged and became stuck in the mechanism. I raced back to the dealership, as it had started raining. They were able to remove the seal and get the sunroof closed. I was assured that they would replace the seal, including installation, free of charge and had the paperwork stating so. When I came back to get it replaced, they told me the labor was free, but I would have to pay $147 for the seal. 15 minutes later, they agreed it would be fully covered. While replacing the seal, one of the mechanics opened my passenger door into a toolbox, and scratched the paint. The solution was to give me a free paint pen and $300 off the repair for the EPB. Yes, the EPB or Electric (Emergency) Power Brake. In the first two months, the EPB would show a fault when I tried to release it. The first time, it stayed that way for about 30 minutes, and about 45 minutes the second time. The third time, it locked up and stayed that way for 6 1/2 days. I called the dealership, and their suggestion was to cut the cable and then drive it in for repair. I'm really surprised that Kia, given all of its innovations, has no release for that, as the car was undrivable. I don't think that's a very safe option. After several emails to the dealership as well as Ron Tonkin corporate offices, I did get a message from the service department manager. He told me to bring the car in and they would take care of me. All I was given was an estimate to replace the EPB. The tires were significantly worn, although evidently legal. Of greater concern to me is that I was assured the vehicle had been inspected, but when I took it to the tire shop for new tires, they told me the wheels were so far out of alignment, that the indications were all red on their gauges. That doesn't seem like the vehicle had gone through an inspection to me. Some people may have a very good experience at this dealership, but mine certainly was not. read more

Have bought two Sorentos from this dealership and both experiences were excellent! Highly recommend

worst customer service ever , do not honor warranty ,cannot even tell that a headlight is not working ,just interested in up selling parts and services read more

Amazing service, quick and very welcoming, they were all nice and the service was very quick and simple

We have been shopping for a few months and a lot of the dealers we went to were extremely pushy. Aimen W. helped us find a great car that fit our needs. Customer service was top notch! Worked with Aimen on a Kia Sorento that we love so far! Easy and timely with the process. I highly recommend working with Aimen. read more

My mom goes here to get her cars maintenance done. She's been having issues with the vehicle for over a year now and every time she goes in the staff is rude to her and never seriously looked into the problem, just plugged in the computer and said that it wasn't having any codes so it's fine. Now the car is barely limping along with the same problems she went there with to have them fix and they still want to refuse that it has issues. read more

What a joke. I wished I would have waited and not listened to their lies. The company had the car I had been searching for and then they screwed me on the price. The MSRP is $45k. Ron Tonkin marked it up to 60k because of market value. We were able to negotiated to 57k but we were GUARANTEED they would be the best price around by your sales manager. 2 weeks later, the same freaking car, make, year, less miles -only 50 miles not over 300, same color Only difference different dealership 10 miles away for only 48k. Lesson learned. read more