Rooter Hero Plumbing

(940 reviews)

We've been using Pink Plumbing & Sewer for more than six years, across two different homes, and…read morethey continue to exceed our expectations every time. What sets them apart is their professionalism, attention to detail, and commitment to customer education. Rather than simply fixing the issue and moving on, they always take the time to explain what they're doing, answer our questions, and provide helpful recommendations for extending the life of our plumbing systems and fixtures. Most recently, Lou and Anthony spent an entire day at our home tackling a long list of plumbing projects. Their work was thorough, efficient, and completed to a very high standard. Despite the large scope of the job, everything was finished in a timely manner, looked great, and functioned perfectly. Just as importantly, they treated our home with respect. Before leaving, they made sure everything was clean and tidy, leaving no trace of the extensive work they had completed throughout the day. It's rare to find a company that consistently delivers this level of service year after year. We highly recommend them and are grateful to have a plumbing team we can trust whenever the need arises.

The guy who came and did the job was lovely. Courteous, competent, speedy. But the scheduling was a…read morenightmare. I called at 8am and explained that I had to leave by noon for an essential family celebration. I was told someone would be there in two hours. When I called back to say no one had come I was put on hold, and the reps seemed unsurprised and indifferent. In the end, I waited 7 hours and felt I'd been misled simply to get the gig; with more information, I'd have shopped around and found someone who could keep their word. But at least the guy who did the work was responsible and professional. There is that.

Rooter & Plumbing Service

(396 reviews)

Stephen is outstanding. He is honest, offers fair prices, takes pride in his quality work, and…read morehard-working. He did a lot of plumbing work for me, and I had an excellent experience with him. I highly recommend him and would use him in the future!

If you are looking for a trustworthy and honest plumber, Stephen is your guy. From the time I first…read morecontacted him he was very prompt with responding and setting up a time to come out in order to give me an estimate. He was very thorough and explained things to me multiple times as the plumbing world is very foreign to me. I felt he was very honest with what exactly needed to be done in order to fix the pipes that were leaking in the attic. During this time, I also had received other quotes that were astronomically high for the same amount of work that Stephen was going to be doing for me. He sent me the quote promptly the next day and answered additional questions I had before we agreed to the contract. Stephen and his dad got the new pipe installed within just a few hours, they got everything back up and running same day. I really appreciated that they were willing to work in the attic in this summer heat. I will be using Stephen moving forward for any plumbing issues I may run into. Thank you again!

Somers Plumbers

(84 reviews)

Professional and speedy service, very competitive prices, excellent all around…read more Professional and speedy service, very competitive prices, excellent all around.

I have used Dave several times and he is always prompt, reliable, and fair in price…read more Definitely recommend!!

100% Plumbing

4.8

(129 reviews)

I cannot say enough good things about Tim! We had an unexpected plumbing emergency with water…read morecoming through our downstairs ceiling from our upstairs shower, and he was at our house in less than an hour. Tim quickly diagnosed the problem, explained what was going on, and had the repair taken care of right away. He even connected us with a water restoration company, who was able to come out the same day to address the water damage. On top of the incredible response time and service, his pricing was extremely affordable -- honestly much less than I expected for an emergency call with such a fast turnaround. Having water suddenly coming through your ceiling is incredibly stressful, and Tim made the whole situation feel manageable from the moment he arrived. Fast, knowledgeable, honest, affordable, and genuinely helpful. We will absolutely call him again for any future plumbing needs and would recommend him without hesitation!

I was optimistic about this company because of good reviews on Google and Yelp and Nextdoor. While…read morethe cause of my leak seems to be resolved (at least for now) it did bother me that I took the time to ask several times with the dispatcher "Taneea"(sp) and she said there was no fee to diagnose and I kept asking are you sure because in order to see where the leak is coming from my bathroom upstairs from the shower and where it settling we need to look at the pipes underneath where the drywall is and that involves cutting the ceiling drywall. And I asked her again several times if there's any charge for leak tracing or anything she was leaving out just to look and see before repairing and she said no, there's no diagnostic charge. They get here and tell me it's gonna be $125 just to cut the drywall and I just don't understand how there can be such a disparity between what I verified by phone and what I was being told now. And even if I give them the benefit of the doubt that the dispatcher was mistaken (though that's something very strange for a dispatcher who works for and represents a company to say, if not true) the fact that she did tell me that clearly, you would think to keep a customer they would stand by their own word, so not a great first impression. I still paid them $455 to change the cartridge in my shower, but they would not take five or ten minutes to cut up two 6"x6" holes in the drywall and look inside to see if there's any other extensive damage or leaking. I may just leave it for now and keep an eye for any signs of staining or moisture rather than deal with drywall repair. I still will inspect around the electrical where the ceiling fan canopy is and remove it from the ceiling to see if there's any water damage to the fan and light fixture or if it can be salvaged and still works once all is dry and I can restore power to the room. But they refused to look for any signs below to ensure there were no other signs of a leak unless I paid more. Another thing is with a large hole behind the shower faucet escutcheon where the leak occurred what's to keep another cartridge from failing and leaking right down into the room below and getting into the electrical and drywall and ruining another ceiling fan? I wish they'd have taken the time to tell me how to seal off that wall behind the faucet handle or given me suggestions but they just kind of did their job and left. They didn't offer me any advice or tips to prevent this again or set my mind at ease, and taking the time to do that would have made me feel more "taken care of" and built a rapport as a new customer. They just wanted to do the job I asked and go. So while I have no other complaints so far, they didn't go the extra mile or make me feel reassured at all for such a serious issue. It was just a "job" to cross of their list and not spend a second longer than necessary to show, discuss or reassure.

Dan the Handyman

(66 reviews)

Needed a new water heater. Dan hunted down a great price on a 80 gallon water heater. He is honest,…read moreexperienced, professional and believes in doing a good job. He did some small stuff before installing the new water heater and I was amazed at his ability to finish fast. I do not believe I found someone who still has ethics. very happy!!

Dan helped me repaired the fence. He did it on time, with reasonable price, high quality and…read morereliability. It was a pleasure to work with Dan. Looking forward to more collaboration with Dan.

Bumble Bee Home Services

(529 reviews)

Was having some strange popping sounds coming from my breaker box. Contacted BB, and they sent…read moreChris out same day. He inspected the box and determined that it needed a refurbishment. (31 years in the AZ sun) He cleaned up some damaged wires, and replaced all breakers. Installed a surge suppressor to bring to code also. Not inexpensive, but just bought 30 years of peace of mind! Chis is a pro that has earned his stripes. Skilled, competent, and personable. Take care of him, BB!

Beware! Appears that this "locally owned company" was purchased by a private equity group (Flint…read moreGroup is the platform company with General Atlantic being the private equity firm). We ultimately paid way too much for a basic 50 gallon hot water heater swap (bundled price of almost $3000). I was out of town and my wife was busy with work when this happened. We had used Bumble Bee Plumbing in the past and trusted them. That trust has been broken and will never return. My wife left a Google review. There was a response posted as "response from the owner" which left a phone number of 602-813-0298 to call so we could speak with their "manager" to address our concerns. I tried to call that number twice...it's been disconnected! Do your research, get multiple bids and verify that the company you are calling is truly LOCALLY OWNED and has not been rolled up under some private equity structure. We have all seen countless stories about how private equity could care less about the customer and how they leave a trail of destruction and debt in the end. It's largely about profits, margins and EBITDA (earnings before interest, taxes, depreciation and amortization). This is the valuation metric that's referenced (with a multiple applied) when they sell. In most cases, that's ultimately ALL PRIVATE EQUITY FIRMS CARE ABOUT! It's a sad yet not surprising story on the fleecing of America! All I can say about Bumble Bee Plumbing is my experience was very different this time and it appears that since my last time using them, private equity has gotten involved. I'll let you draw your own conclusions! Would love to see a customer advocacy/awareness story on one of the local news affiliates about how private equity has consolidated so many previously locally owned trade businesses (plumbing, HVAC, electrical). This might be a good starting point for that type of story.

Lawson Family Plumbing

(1.2k reviews)

I want to give a huge shoutout to Benjamin! We had a leak that had been evaluated by three other…read morecompanies, and none of them were able to properly identify the source. Benjamin went above and beyond to track it down and solve the problem. Throughout the process, he communicated with us exceptionally well, which made a very stressful situation much easier to navigate. On top of finding the leak, he also noticed an issue with our AC in the attic and helped us identify the source of that problem as well. I can't say enough about Benjamin's professionalism, attention to detail, and genuine dedication to helping us. He truly went above and beyond in every way, and we're incredibly grateful for his hard work and expertise. I would highly recommend him to anyone who needs an honest, knowledgeable, and thorough technician.

Tyler was awesome…read more................................................................. ... ..... .............Mic drop!

Hansen Family

(565 reviews)

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

American Plumbing and Rooter

(384 reviews)

I'm absolutely thrilled that I chose this company for our plumbing issues - they've truly been…read morephenomenal! I'm deeply grateful and can't thank them enough. These exceptional professionals shine with their prompt communication, surpassing any other company l've dealt with. Their prices are wonderfully reasonable, reflecting their family-oriented approach. Professional, courteous, and consistently exceeding my expectations in every way.

Had my opportunity to work with American Plumbing! I thought I had a huge issue. Come to find out…read moreit was something minor. They were honest and upfront from the start. I will absolutely use them again!!!

Dan the Handyman

(66 reviews)

Homeowners Plumbing Supply

3.3

(25 reviews)

•$

Went over to this place because the hours stated they were open. Got there lights off. There was no…read moresign indicating why they would be closed. Tried to call business and only got ringing.

Now I'm usually someone who wouldn't give two f's for a bad store but I just had to make an account…read morefor this. This place is a shame. Trust the reviews that this place is awful. I came in looking for thrift (drain cleaner), the moment I walked through the door not even a welcome in, and then the old African American man and this older Caucasian woman treated me like I was an idiot. Just pointing instead of helping the other lady just laughing as the man disrespected me. Now I've worked in retail myself. But to be this condescending to your customers is no bloody wonder why this place is bombarded with terrible reviews. Besides the terrible service there isn't anything there worth buying not mentioning the ridiculous prices. Take my word for it, you have more luck buying off Amazon than this depressing store. P.S there is a Home Depot down the road and they treated me way better.

Rooter & Plumbing Service

(396 reviews)

Somers Plumbers

See more unrecommended reviews

(84 reviews)

Professional and speedy service, very competitive prices, excellent all around…read more Professional and speedy service, very competitive prices, excellent all around.

I have used Dave several times and he is always prompt, reliable, and fair in price…read more Definitely recommend!!

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168 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jeffrey B.

4 years ago

I would strongly suggest getting a second bid before using this company! I was lied to and told worst case scenarios if I did not take their advice. I called them to clean out a sewer drain on 10/24/22. They came out and charge me $529 to snake the drain. I thought this was higher than the rate that I had seen on ads but it was convenient and we had a mess. Less than 30 days later, we had the same problem and called them back. They convinced me to hydroflush the system at a fee of $2289 as the snake they had would not go out far enough to get the clog. They also verbally said this fee would come with a one year warranty if the sewer got clogged again. This was not written in their 6 page contract. On 12/28/22, the system backed up again and I called them assuming they would clean it out again for free. No such thing, they denied the last cleaning was warrantied. We again had a big mess in our non-profit thrift store and we paid another $2000 to clear it out again! They came out a few days later with 4-5 technicians to put a camera in the line to see what the problem was. It was clogged again and I had spent close to $6K! They told me we needed to have the sewer pipe replaced at a cost of $60K. I contacted the landlord who had another plumbing company come out and look at the sewer line. The new company said they were going to need to hydroflush the line for a cost of $500 and run the camera through it. They cleared the line and showed me that in fact the line did not need to be replaced. While one half of the sewer pipe under the concrete is old cast iron, it was not broken as suggested. The other half that was under the asphalt in the parking lot was a newer blue plastic type and not under water as I was told. That pipe was in very good condition and did not need replacing. I found that they have a discipline case that they were suspended in 3/31/2022. Do not trust this company!!! read more

Gregory V E.

3 years ago

Called and rep was on time. Before even looking at the drain needing attention, the rep spent 10 minutes fast talking warranty plans, possible costs, etc. etc. There had been a backslash when the washer drained. This occurred 2 times and didn't reoccur but I gave them a call to be safe. The rep spent 20 minutes with the snake. He was able to get about 20 feet of the snake and he hit a block (according to him). He stayed that there were roots pr possibly a collapsed pipe. I was getting the strangest feeling that he was not going down the main line but had actually gone towards the house. He then spent another 10-15 minutes explaining a camera was necessary or possible snaking from the roof, more talk on the warranty service plan, financing for a job of doing the main line. He was like a sleazy car lot salesperson. The cost was about $79 and it would be an additional $310 to snake from the roof. He was making me sick but I told him to get up there and do it. He went up on the roof, snaked it and came back down in 11 minutes. This guy didn't ever work the snake and never broke a sweat. He was done at that point....I was so revolted and disgusted with his performance billing attitude. I did tell him that his way of customer service was a major turn off and I wanted him off my property. I asked for his card and it also had a number on the back of the "owner" so anyone could call and let him know of their concerns. I called and of course no response. THIS OUTFIT IS A RIPOFF!!!!!! The drain never backed up again since the washer did it. I did call the local neighborhood handyman. He showed up and snaked it 50 feet. He also stated that the guy went in the wrong drain and went towards the house. He charged $75 and its all done. A $339 RIPOFF. read more

Eric M.

10 years ago

Our main line backed up on 12/8/16, I called for service and "Jose" came out to clear the stoppage.I informed Jose that I had a coupon that stated Rooter Hero would clear any drain line for $77.00. Jose informed me that the $77.00 covered 30 minutes and lets hope it only takes 30 minutes. Jose ran his 11/16 cable through the clean out in the front yard. Jose did not put any blade on the cable to clear the line. The line cleared and we ran water. Jose presented the bill to me, it was for $150.00. I was shocked, Jose informed me that it took 45 minutes, that was why the charge was for $150.00. I paid the bill and was given a 90 day guarantee. On 12/12/16 the main line backed up again. I called and requested the line be ran again. I requested them not to send out Jose. "Adrian" came out to the house to clear the drain. He pulled out a much smaller machine with a 3/8 cable with no blades to clear the 3 inch main line through the clean out. My wife asked Adrian why he did not use blades on the cable. Adrian told her that they never put blades on the cable to clear stoppages. Much to my surprise Adrian was able to open the line with the 3/8 cable. However the very next day the main line backed up for the 3rd time. I was not about to call for a repeat performance so I rented a 11/16 cable from Home Depot with blades to clear the stoppage. I was able to clear the main line with the full set of blades. I would not recommend Rooter Hero to anyone!!! read more

Ron L.

8 years ago

I purchased a home in Sun City, my plumbing had a backup. I called Rooter Hero to snake the line. I asked if the can send a camera down the line at which they performed at no charge. Although the results came back with the old cast iron piping being completely shot. On the monitor you can see the cast iron had rotted out almost the entire length of the pipe to the street. It was just terrible news and very pricy, so i got several bids for a full pipe replacement procedure called "Pipe Bursting", where they bore through the excisting piping with a new ABS pipe, pulling it through hydraulically. Rooter Hero gave me the best bid out of several of the valleys top compeditors. Being that over 25 years ago I had 5 contractors licenses, one being plumbing, I can tell you they did an excellent job in a professional manner. I would recommend Rooter Hero without reservations, they were a hard working crew, Rocky the Supervisor was very knowledgeable, along with Adam, Chris and a couple others were excellent plumbers. Use these guys, you won't be disappointed! .... Thanks guys...Ron read more

Aaron G.

11 years ago

I called Rooter Hero on a Saturday morning because of a slow drain. I had called another company prior to calling them. The other company wanted to charge me 20k to replace my entire drain pipes under my house so I wanted a second opinion. After calling Rooter Hero, Alex M a very polite and professional young man came and diagnosed my plumbing. He said that I needed to get mi drain pipes cleaned in order to get a better view with his camera. So i accepted his quote and had him clean my drain pipes as he had said that I would not lose my investment if my plumbing needed to get replaced. After running a big power washer through my drain pipes, he showed me on camera that all of my drain pipe did not need to get replaced, It was mostly build up on my pipes. I did end up replacing my kitchen drain though because of a break that I was able to see on camera. He helped me put a claim through my insurance and I had most the work covered. Thank you Alex M and Rooter Hero, you saved the day! read more

Brian S.

133

11 years ago

I had a plugged up shower an called Rooter Hero and Soro came out an did a great job at getting it fixed. While he was here he also looked at my trash compactor and a few other small items in my kitchen and fixed them also for a low price. I'd have them and Soro back out to my house anytime for quick fixes. Incidently, I did try to fix it myself and did more damage then good. Soro was able to figure out what i did wrong and fix it with no problems. I won't be trying to fix anything again soon, not when I can just call these guys. I also had a tech named Loui who did a camera down my main line to see if it was clogged and it was of course and he handled that. SO between the 2 techs that came to my house on consecutive days, Soro and Loui did a great job getting me back on track and my lines are now unclogged an working great. Thanks again guys for all your help. Brian S. read more

Belinda A.

10 years ago

Had to replace my fixtures due to a small problem with a cleaning company. Their insurance company was out of state and all they would do is write a check for repairs and dumped the rest on me. I am glad after 3 hours of trying to find someone to come and do a free estimate I finally found Bobby at Rooter Hero. He came out and did an estimate. I was going to select my own fixtures but after 3 more hours of looking on my own I couldn't find anything comparable to what I had previously had. I have little energy due to an illness and at that point was about to give up on it all. Bobby said he would find the fixture for me and send a picture so I could see it and approve it. He found one, ordered it, picked it up and installed it. Thanks for the great customer service. I would recommend Bobby at Rooter Hero for your next plumbing job! read more

Ann M.

11 years ago

I called Rooter Hero when no one else would come out for a water leak in my ceiling on Labor Day. The manager called and said when someone would be here to check things out. We weren't sure if it was a leaky pipe or the a/c condensation tube backed up. He got here early and took one look at the sagging ceiling and suggested we should also call a damage remediation service to come with dehumudifiers and to eventually fix the ceiling and replace insulation. He also called his a/c repair person off another job to come and fix my leaky pipe. Alex came and repaired my pipe which had a hole in it very quickly. The charge was just $175 for a holiday. The remediation crew came out and got that part moving and helped me file my insurance claim. I'm very impressed with the help I received from this company and will use them again. read more

Rasheedah A.

3 years ago

On 8/24/2023 we had an emergency at our residence. Alfredo Ramírez was our Rooter Hero our toilet and tub were stopped up and backing up in the showers (ewwww) The company came out within 30-45 min as promised. Mr. Ramírez was very attentive, he listened to what our issues were and gave great advice. Alfredo did everything possible to resolve our issue, he was super considerate, well knowledgeable and completely honest what we need to have done moving forward to fix our issues for a long lasting fix. Mr. Ramírez was such a pleasure to have in our home and will definitely Recommend Rooter Hero Plumbing (Alfredo Ramírez) to our friends, families and clients. He is a great face of the company. The price that we had to pay for an emergency fix was very reasonable! Thank you Alfredo you have given us a lot to think about. read more

Bob C.

1 year ago

"Rooter Hero Plumbing exceeded all expectations, thanks to the outstanding service from Luis and Eric. I could not beat the price!! They arrived promptly within the hour, demonstrating professionalism, courtesy, and a genuine dedication to helping customers. After diagnosing the issue, they provided a clear and thorough explanation of the necessary repairs, offering valuable insights into the condition of my plumbing system. Not only did they resolve the immediate concern efficiently, but they also shared proactive advice on potential future issues and preventive measures to extend the longevity of my system. Their expertise and friendly approach made the entire experience seamless and stress-free. I truly appreciate their service and highly recommend Rooter Hero Plumbing to anyone in need of reliable plumbing solutions!" read more

Rosemary S.

10 years ago

This past Saturday morning (Labor Day weekend) I had a major stoppage in both the kitchen and bathroom sinks, both of which were filled with water and would not drain. I called Rooter Hero, who I have used before with excellent service. They advertise $77 to unclog drains, and I thought this was a good price. They promised to call me back within 30 minutes, which they did, and said their technician would be there within an hour, which he was. I was so fortunate to have Joey Margazie assigned to the job. He worked with a vengeance to clear this massive blockage, battling for an hour till he was finally able to clear it out...all for $77!! He worked on this as if it was his own home. We never had a technician like Joey Margazie, and next time we have a blocked drain, we will definitely call Rooter Hero and ask for Joey!! read more

Brian J.

12 years ago

I had an emergency plumbing problem and turned to the phone book. That's correct, the hard copy phone book. I came across Rooter Hero Plumbing's ad. The ad read, "no extra charge for after service hours". It was the first company I called AND I AM VERY GLAD THAT I DID SO. The dispatcher took down all my information and later called me back with an estimated time of arrival for the service technician. Ray B., the technician, I thought was very professional and thorough. I thought the rate was a little on the high side, but, when you consider Rooter Hero's rapid response, no extra charge for after hours work and their warranty, I feel I chose the right company. I believe Ray B. did an excellent job. Will I recommend others to Rooter Hero? Yes, and with no hesitation. Brian J read more

Daryl A.

8 years ago

I want to take the time to express my gratitude to the Rooter Hero Plumbing Phoenix Office and in particular to Chris the Mgr for the professional way that we were handled. During the last rain it had washed away the packing of dirt that went under the house, the original contract was done in Nov, 2017. Chris responded to our complaint on 8-30-18 and it was repaired the next day, plus the patch in the driveway was not done properly by an outside contractor and he also had this repaired and completed the next day. The original work was extensive that took almost a week to complete, we are totally satisfied with the work that was done by the very courteous and professional people from this office and would recommend these people to do the work for you with no reservations. read more

Joe P.

15 years ago

Had an emergency clogged kitchen drain that required a power auger. Called Rooter hero at 11:00 PM the night before Thanksgiving. I was told I would I receive a call from the dispatcher before 7:30 AM on Thanksgiving Day and a technician would be out by 9:00 AM. Being a holiday I was a little sceptical. I was very pleasantly suprised when the phone rang right at 7:30 AM and was told a technician would be out between 8:00 AM 8:30 AM. The techincian arrive around 8:15 AM, his name is Ryan Lewis. Ryan was a master at determing the problem and how to fix it. He was very professional, cleaned up afetr himself and without asking put the show covers on his shoes. I would highly recommend Rooter Hero and be sure to ask for Ryan Lewis!!!! He dersves a 5 star rating hinself. read more

G A.

10 years ago

I had a water heater that bursted and flooded the garage and underneath the pedestal structure of the house. Got an insurance claim and had everything dried out and pedestal structure reconstructed. Rooter hero did the removal and install of new heater, it was professionally done and very good job to Bobby, appreciate it. Insurance company had asked me to hold onto the old broken heater for a while but in a few days was adviced i can dump it already. I just had city do bulk trash pickup for me before this so i was told they would be able to pick up for me in 6 weeks else, i had to pay a fee. I thought of calling Rooter hero and sure enough Bobby came to pick it up and dump the old heater for me. Going beyond expectations, thanks! read more

Robert E.

10 years ago

I was having drainage issues throughout the house. The first plumber came and was unable to correct the problem. I called Rooter Hero and they had someone to my home in 90 minutes. They were able to diagnose the issue and explained, in detail, my options. I chose to have my sewer line replaced to permanently correct the problem. The team arrived early in the morning and began work. Unforeseen problems arose that had to be dealt with. The quoted price did not change. The team worked 12 hour days for 3 straight days and were very accommodating and considerate of my inconvenience. The team left my home and backyard as if no work had been done. I had a fantastic experience and would highly recommend them and use them again. read more

Derek F.

4 years ago

My neighbor's bathtub was leaking into my unit, and I am so glad I called Rooter Hero to diagnose the issue. Alfredo Ramirez showed up quickly and was able to get to the source of the issue with minimal drywall cutting and displayed the utmost care for my property. They referred me to a water restoration company who was on my property assessing damage within an hour. Alfredo has also been incredibly responsive with any questions I had after the diagnosis and rapidly provided a repair estimate to the property owner and handled all contact with them. If I ever have another issue with leaking water, or need any plumbing work done on my unit, I'm calling Rooter Hero and specifically requesting Alfredo as the technician. read more

Doug L.

14 years ago

If you're a landlord, property manager, or HOA, these are the guys you want on your team. They offer corporate accounts so billing and scheduling is quick and painless. Their pricing is very competitive, and the service technicians are highly knowledgeable and able to communicate effectively throughout the process, from scheduling to job completion. They fit multiple units of mine onto the schedule the same day I called, and all of my tenants had great things to say about the tech's professionalism and courtesy. Plus, all of their employees are background screened and drug tested, and as a locally owned franchise, Rooter Hero keeps my money here in AZ. Thanks guys. PS...Service tech Raymond is the man...thanks Ray! read more

Nancy M.

231

11 years ago

This company is Honest, Reliable, and most importantly, they work with you! I called them to get a second estimate on a job that I was told by Roto Rooter that needed to be done, and they didn't charge me another camera fee to come out! Joe and Alex are the best as they didn't just fix the piece like Roto Rooter was going to do, they gave me a NEW ABS pipe so that it wouldn't happen again! My home is old and had an orangeburg pipe which Roto Rooter said was ABS and Rooter Hero replaced it with a NEW ABS pipe and gave me a 20 year warranty! My insurance paid for everything! Always get 2 estimates, and make sure that Rooter Hero is one of them! Nancy M. read more

Charles H.

11 years ago

Me and the wife are " snow birds" lol I know! A lot of these Arizona Companies think were stupid! Honestly the prices here are a lot less inexpensive from where we come from ( Minneapolis) But were not just gonna give our hard earned money to just any old smuck! They have a master plumber working with them, Joe I think? And several other guys who are actually " Licensed" from other states, that meens a lot too us, most other states actually require you to be licensed and go through training , not Arizona this sort of thing put us at ease! I will always go with trained qualified people! Good job you guys not hiring " Melvin's" ? read more

Rooter Hero Plumbing - plumbing - Updated August 2026

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(166 reviews)

Charles was here to service my tankless hot water heater on 3/17…read more He called ahead to let us know that he was on his way and arrived right on the scheduled time. He explained what was necessary, performed the service and went over all details with me. There were no surprises and the unit works perfectly. I have used Plumbsmart for the past 3 years and they are always upfront about everything. I will definitely use them in the future. Rich C

I've written 5 star reviews for them before. Last week I called fora problem with my Nest…read moreThermostat. Chris Whitehead arrived the next morning and diagnosed the issue immediately which required a blow-out of my ac drainage line. He was fast, extremely knowledgeable, professional and polite. I've used these guys for my 3 homes and have never been disappointed. My only issue was a water heater they replaced over 2 years ago (Rheem) that sprung a leak. They replaced the unit free except for over $700 labor fee since the labor was a few months past the warranty. Otherwise, very happy with them and always recommend to my neighbors.

P&L Plumbing

(137 reviews)

Quick, efficient, clean. Plumber answered all questions. Explained what exactly was done. Price was…read more$200 less than all other quotes.

Kevin was wonderful. Showed up on time, did a fantastic job installing two new toilets, and…read moreservicing my water heater. Price was reasonable for the work. Thank you so much!!

Wolfgangs Cooling, Heating & Plumbing

3.5

(83 reviews)

I had a new AC system installed. It went well; however a couple days later, I noticed the…read morepre-cooling temperature was at normal room temp. Many attempts were made by different employees to learn why the system wouldn't cool down when programmed. The thermostat and HVAC employees thought it was the high Phoenix temps and the fact that I had a manufactured home. I was very persistent, calling often, attempting to find a "realistic" solution. Finally, the system got replaced with a much better brand. Hallelujah! It's fixed. Sometimes starting over is the best answer. Wolfgang worked right along with me all the way. There was no giving up. They're always on time and very customer oriented. Frustrating, but resolved to the highest satisfaction!

Terrible customer service. I purchased an air conditioning unit from a company that then years…read morelater was bought out by Wolfgangs Cooling, Heating and Plumbing. My unit was under warranty for another two years. Last Friday the unit stopped cooling, and I called and a technician came out and diagnosed the outdoor condenser fan motor had failed. The technician, Pat, said they might be able to get part on Saturday and install it. Then he proceeded to try and sell me a new unit, when I declined, the conversation turned and maybe they wouldn't be able to get the part on Saturday.... He sat across from my sister who is on oxygen and myself trying to get us to buy a new unit. He wanted to see my original warranty and kept saying how old my unit was... My sister is terminally ill and is taken care of in our home where her medical supplies are kept. I called Wolfgangs on Saturday morning and was told they would not be getting the part Saturday but on Tuesday, and it would be installed on Wednesday. I told them that my sister was ill and needed to be in her home with her medical supplies. They then said they could get the part on Monday and install Tuesday. We had to leave our home due to it being 95 degrees inside and my sister's illness. I asked to speak to a manager and was told "they all just went into a meeting." I CALLED BULLSHIT. Asked for someone to call me back and never received a call from anyone. This is terrible customer service. I called on Tuesday morning and cancelled my service call and my service agreement with them and not one question was asked, so that tells me they do not want my business. A friend called their air conditioning company and when the tech came out and said they had the part on their truck and fixed the unit. They also charged me $128 service fee which I have a service contract with them and the unit being under warranty should not have been charged. So, they are also thieves.

Arid Valley Plumbing

3.3

(39 reviews)

Had a clogged drain during a bathroom renovation. Arid sent out Chris to address the issue. Chris…read morelet me know what was going on the entire time, and the clog was cleared within an hour. Great experience overall!

This company works with American Home Shield. A tech was dispatched because water was leaking from…read morethe upstairs bathroom. He inspected the bathroom and said it was a leaking pipe below the toilet. He cut a hole in my ceiling and referred me to a "remediation" service. They showed up in 15 minutes and wanted $1500 to "create access". I'm not sure if the company or the tech was running it, but it's a scam. The problem was a wax ring, which I replaced myself, and the "leaking pipe" was magically fixed! I had not dealt with a leaking toilet upstairs, and since there wasn't any water around the toilet, I didn't think of the wax ring needing to be replaced. If their techs can't recognize, or at least consider, the possibility of a flange that may need attention, I'm not sure you want to call this company. Or, they have expert techs who know how to scam people. I fixed the problem myself for $25, and still have a hole in my ceiling. I now see from the other people that this place seems well aware of what they are doing.

Fast Layne Plumbing

4.3

(50 reviews)

TKAY just came out to help me with a slow drain issue. He checked all the components and quickly…read moretook care of the issue. Now here's what I really like. One technician came out, looked at the issue and resolved it. They didn't send a creepy sales guy out to my home that's going to try to upsell me on a water system I don't need. I'm so sick of that kind of fake service. Where the small fix I was looking for turns into $10K.

I had a mixed experience. The first time Bo came out to give a quote to install a gas pipe in the…read morekitchen it was a good experience and the quote was reasonable. When he came back, it was a different experience. The wrong type of tape and pipe connector was used for a gas pipe that he installed in our kitchen. He used a type tape and a connector for water not gas. The wrong pipe connector type was not noticed until maintenance was being done. Bo discussed personal and political issues which isn't professional. He was there to do a job. He left the work area a mess and didn't attempt to clean up. Bo didn't appear to want to work. When he first arrived, he said he was unable to shut the main gas line off. We had to do it. He didn't have any WD-40 or other type of lubricant to complete the job, fortunately we had some available.

American Plumbing and Rooter

(384 reviews)

Roto-Rooter Plumbing & Water Cleanup

3.3

(7 reviews)

I have called Roto Rooter twice over the past three years. Both times, they came out the same day,…read moresolved the problem quickly and completely, and the technician was so nice and helpful. (In 2024, we had Jose.) We are actually dealing with roots getting into and blocking a sump basin (we have a rare Arizona basement home), which as the company name suggests is their specialty, and they have been fantastic. They said the roots would probably grow back, and when they did, RR was my first call.

Horrible. Said…read more30-45 minutes, which turned into closer to 2 hour arrival. Only to have some foreign service technician who spoke terrible English, which he tried to use to persuade me into spending $400 to unclog a sink. Said it would be $2600 to replace a totally unrelated water-item in an attempt to make $400 for unclogging a sink sound more reasonable. They are crooks that will try their hardest to take as much as they can from you. Absolutely horrible, do not use unless you are fine wasting your money.

Master Rooter

(86 reviews)

Prompt and professional. I had a main water line leak that they quickly assessed to be a city…read moreissue. The tech called the city and got that service set up to occur within the hour. I would use this company for plumbing service again.

Mark their plumber came to my home to address a shower leak. He stated the cartridge was bad, he…read moretook a video of him swapping the cartridge out. 3 days later the leak returned. I called Mark he states it must be a bad valve. I paid 375 for the cartridge and now he says the valve is a 1700 dollar job. I let home know that if the valve was bad he should've seen that earlier when he swapped the cartridge out. I let him know I didn't have confidence in them to properly fix the leak. I called a new plumber out. Mark installed the cartridge wrong, he damaged the seal when he put the new cartridge in. I called the company and they still have not returned my call. I feel robbed now. I paid 375 for their guy to damage the cartridge while he's installing it. Maybe they did that on purpose. They knew I would call them with the leak again. Then to hit me with 1700 to change valve out that takes 10 mins to do is crazy! New cartridge correctly installed was 200 bucks from the guy who fixed Master rooters work.

Bumble Bee Home Services