I called Rosedale in a panic early on a Monday morning. Jon in the service department was able to find the part I needed (a missing key fob) and schedule am spot for the same day. They were incredibly kind to my group of travelers from Oklahoma, even letting us camp out in one of the cubicles while we waiting with all our gear. Ethically, I would never choose another dealership over Rosedale. A potential customer confronted a "Mexican" immigrant and Uber driver to "go back to where he came from. He proudly announced he was a racist. read more

I brought my 2014 Chevrolet Traverse in to have some work done on an airbag recall. Shortly after I had the work done the airbag light came back on, so I brought it back and ended up paying $400+ dollars to have it fixed. Five months later the airbag light came on again. I called them to look at it again and they wanted to charge me another $230 just to diagnose the problem. Instead, I brought it to a different auto shop, and they said the Carfax report doesn't show recall work was done on my vehicle. I will never do business there again and neither will any of my friends and family. Terrible customer service. read more

Salesman offered me a certain amount of $$ for selling my vehicle; promising me a check will be processed in a couple of days after completion of paperwork. This was when he was made aware that I had no plans for trading in for a new vehicle. I came back the very next day with title in hand, ready to start the paperwork, only to discover that a trade-in was the ONLY option. It was a complete waste of my time, and very shady of their salesman and manager. Especially around the time of the holidays-- whatever happened to integrity??? read more

If anybody's looking for a car going through a bankruptcy, you know that it's a very difficult decision with the help of Doug Shrauner was able to finance a pick up truck. It did not take all Very helpful knowledgeable. read more

Here for service. The gentleman that helped me as I pulled into the driveway was very nice courteous and respectful. I went to the sales floor because my lease is almost up so I wanted to talk to someone about getting into a new vehicle. Probably 5 people walked past me without saying a word (I was the only person so they can't claim to have been busy) and 1 person saw me then sat down at their desk. I probably won't be renewing my lease or purchasing a car from here again. I wonder if they're not interested in talking to me because they don't think it would result in anything. Also, there was no one sitting at the front desk the 3 times I walked up to it and I was here for over an hour. read more

Bought a $58000 truck, had a warranty issue before I even got plates for it. Call dealership and was told, yea there's a recall for that maybe look online. NO let me talk with service, I'll see what we can do to help. Highly recommend any other Chev dealer, some must actually care after the sale read more

Doug Shrauner is very disrespectful, he talks over you when your inquiring questions about spending your own hard earned money. My questions never got answered, and to put the icing on the cake HE HUNG UP THE PHONE. Not a place where I wanna spend my money. read more

I took my 2018 Silverado in for oil cooler line replacement as the factory installed lines seep. As well, a delaminating radiator was discovered. The work was done in a timely manner and I was satisfied. Unfortunately one of the trans oil lines was not seated correctly (though this shouldn't have happened, but it does and it was my turn) so I began a 3000mile road trip by speaking coolant on a jersey wall while hurtling down the highway. Rosedale Chevrolet was called immediately and the service was impeccable. First off the apologised profusely and professionally by not aiming blame at the mechanics but taking it on as a team issue, to be solved as such. Next, paid for the tow, flushed and tested the trans as they replaced the lines, there were 5qts left so no permanent damage. As my truck was beyond the power train warranty, Rosedale bought a 3yr/45k extended warranty to cover an future issues as well as replaced both sets of front brakes shoes. Last they offered several complementary oil changes as further apology. I cannot state how much the professionalism was appreciated in this circumstance and Rosedale Chevrolet owned their mistake. Please see the team at Rosedale Chevrolet if you need any work from an oil change up and as well, I would like to extend thanks to the service manager Chris Duffy for doing right but their mistake. Best, Bart Phillips read more

I have visited Rosedale Chevy for Power Steering Problems. I visited the dealership for repairs on these date's and spent; * 05/16/18 and spent $148.00, * 07/13/18 and spent $248.46, * 09/13/18 and spent $274.33 and finally, * 11/04/18 and spent $163.50 each time they suggested new parts and the problem kept coming back to my vehicle. I googled the issue online and found out that - the problem is common on Malibu 13 and I phoned GM customer service and they said I should request them to perform the GM Special Coverage 14232 that covers reprograming the power steering control module (which was free of charge - after all). Since Rosedale Chevy is authorized dealer, it's certified technicians should have known the coverage available for me and should have used it - instead of suggesting new parts and diagnostics every time I visited the dealership. I felt I have been taken advantage of, and since they didn't fix the problem for the last 4 visits, they should refund me for the money ($834.29) I spent on the fake repair they suggested that didn't work at all and the only fix to the problem was the GM Special Coverage I found out. Now that the problem disappeared, and I didn't have it since then, I waited (3) three months to verify the problem doesn't come back again and it didn't. It was time to give an honest review about my problem and let the dealership now how I felt. I contacted the Service Manager - who was helpful at the beginning and offered free diagnostics but didn't respond back to my emails and phone calls afterwards. I am happy to take my business else where - though I always supported local business in Roseville, they didn't earn my trust to go back - until they look at my case and do something about it. read more

BUYER BEWARE. First, I'll admit...I am stupid and should have known better. But they pulled the typical bait and switch. Was a drive...I didn't want to go in..but they got me to. I went over, went through the check out my trade bs...and they came back and were not close. I left...and they Jon kept calling me, sweetening the deal. Finally it got close enough to go over and try to complete the deal. They quoted me X rate...and when I went to sign out gave me a rate almost 3 times the quoted rate. I should have RAN....but I bought their bs that you can refi it in 6 months and it's only $120 over a month where you want to be for those 6 months. What a fool. They didn't bother cleaning the car other than washing it...spots everywhere. The interior was filthy (was a demo), and when I woke up and realized what an idiot I was...they promised to make it right, said a district manager was going to follow up...did I get a call? Nope. They are liars, and predators..... I went to another dealership and got the rate Rosedale's liars originally placed. Angry as heck, I refinanced the truck at 1/3rd the rate 3 weeks later. STAY AWAY FROM THESE GUYS, there are honest dealerships out there. Rosedale is NOT one of them. read more

One thing I like about this dealership is that all the people are so professional, which you would usually expect at a dealership but they were super happy LOL I mean these people were enjoying their job and made it fun for me to go there to shop for car and then also for service. Thank you for being fun to work with read more

Service Manager may be biggest asshole I have ever had to deal with. I would not service my vehicle again there if it was the last place in the state. read more

worlds worst chevy service center... all the advisors are extremely rude .. the service manage is horrible they must have got him a tight out of prison... didn't fix my problem with my $100k corvette c8 told me to go to another dealer lol read more

Terrible service department. Brought our Volt there when it wouldn't start. They said it was a battery problem, fixed it and charged us a pretty penny. A few days later we received a recall notice from Chevrolet for the problem that we just paid to have fixed. I called the service department to see if we could get a refund, and they said no, they couldn't do anything to help us. No apology, no offer to assist, nothing. We won't be back. read more

Avoid this place like it's on fire. They will take advantage of you. They charged $160 just to give me a list of stuff that did not need to be fixed and the water pump that did need to be replaced was quoted twice what a reputable repair shop will charge. They should be close and put in jail for fraud. Update. Turns out it was not the water pump that needed to be replaced like they said. These guys would have replaced a part that didn't need to be replaced and then when the car continued to leak would want more money to replace something else. read more

Purchased a set of 4 tires last summer for my 2011 Tahoe for $900-1000. Recently had one tire leaking air, I has the type of repair protection or guarantee they offer. Had the spare on when I arrived, when I picked up my car after the repair they had thrown the tire in the back. I would have thought a dealership would put it back under the vehicle where it is stored. I was alone with my 16 month old and had gotten a ride to pick up my car, it was pouring outside. I asked if anyone could show me how to put the spare back where it goes and I received blank stares from the employees at the counters in the garage. I was fortunate that a young man working in the service area helped me. I tipped and thanked him. This should have been part of basic service after purchasing tires there. Big dirty tire in the back of my car. Prior to this I had asked about a loud humming noise in my 4 wheel drive at multiple visits. Finally I was told by Harry one of the service advisors that it is inside the 4 wheel drive and was told I would have to bring it back in. I then had a baby, got busy and when I brought it in the next time for an oil change I forgot. Asked at the next visit and was told it needed a total overhaul. Now the problem was outside of warranty. It should have been addressed when I asked 2 years earlier. And they had documentation I asked. read more

Rosedale Chevrolet - Left my spare for me to put back under the car after having a tire repaired on a set of tires purchased from them. - Auto Repair Near Me - Roseville, Minnesota

From the first phone call, having all of the paperwork ready in one day, picking me up at the airport and having me on the road within a couple of hours, Boomer, Shawn and Rosedale Chevrolet were AMAZING. I would absolutely recommend them to anyone looking to get the best price and customer service in the country! Being a business owner myself, customer service is always one of the things I value most when working with a business for the first time and Rosedale Chevrolet did not disappoint! Thank you again! read more

Maybe this is just a "me" thing, but when I go to a car dealership, I'm looking for someone to come greet me and assist me in looking for/test driving a car. Dealerships are driven by entrepreneurship and that being said it didn't appear as though anyone wanted my business! I was outside for a good 20-25 minutes within vision of their sales office. Multiple people were talking to coworkers or were not visibly with a customer. This is irritating when you are someone who is seriously considering purchasing a vehicle in the near future! I left. Then eventually came back shamefully enough. I already know which car I want and although I would never buy from them I wanted to test drive it. I walked in, asked to test drive their '15 Impala and they sent someone out to help me (Dewey). The two cars I looked at were dirty, had a bag in this compartment, a pen here, stain there, cracked tail light over there... If you're putting plastic coating over the carpets I am expecting them to be vacuumed underneath! Now Dewey is great, but I didn't appreciate that he assumed just because I was a "millennial" that I would go for every pitch he had. I've dealed and flipped cars with my parents since I was 15 so I know a bit about cars. Every time he tried to sell me on something he said (literally) "most/60%/40%/fill-in-the-blank with an inaccurate statistic millennials go with this option, so it's a pretty good deal!" I tend to review places I love but I just had to put this out there... No initial contact + dirty cars + sneaky salesmen = no go. It's a shame that nowadays you have to buy a car from the dealership that tries to bamboozle you the LEAST. read more

Bought a few vehicles from Rosedale Chevrolet, They are very informative, accommodating and willing to help out. Doug Shrauner and Greg went the extra mile to make sure everything went well. read more

I have received great service here! The staff was very friendly and welcoming. They have helped me with oil changes since I have moved to the Twin Cities. I plan to keep coming here for all of my Chevy tune-ups! read more

Bottom Line: Service Center provides terrible service and even worse customer service. I highly recommend taking your car some where else - especially for recalls. The Whole Story: I took my car in to have a recall done on it this past Spring. That went fine - I was able to get in quickly and they did the recall, but somehow they knocked my headlight lose and didn't put it back in place. Wouldn't you check that before you give the car back to the customer, especially a first time customer? Also I noticed they told me they would wash my car when they were done and they didn't do that either? I decided not to judge them just based upon this experience and wanted the give them another shot. I had another recall to be done that was a BIG one. It was going to take between 3-4 hours to complete and they let me know before I came in that they had a courtesy shuttle that could take me to the mall- I was about to leave for vacation so I thought that would be fine. I sat in the waiting area for an HOUR before I finally got up and asked again if there was still someone coming to take me?! Finally 15-20 mins later the guy came and got me. I get back and go to get in my car and the side was all scratched up, like bad. I had wanted to leave so badly but I was like well I assume they want to make it right. I go back inside and tell the man that had been helping me. He looked so annoyed but agreed to have someone come look at it.. back to waiting area. When he came and got me he told me that they took care of it- but that they were not scratches they put on my car, and the scratches were "vindictive of someone leaning up against my car or a bag rubbing up against it continually?" So ridiculous. Just fix it and be done with it, I know that I didn't cause those scratches. When I go to get in my car there was a screwdriver underneath my gas pedal. So I have to go back inside to return the tool they left in my car-- at this point I am so irritated and decide to ask why my car again (just like in the spring) hasn't been washed when that's something they always claim to do. His response, well we didn't want to scratch up your car anymore... They should have washed it prior to me noticing the scratches. I literally just walked away. THE WORST PART: as if all of this wasn't bad enough, I went on a short family vacation before I was about to start a new job. Monday morning I go to get into my car to go to work (1st day of a new job) and my car won't start!! That's never happened. I looked it up online and it has something to do with transmission, aka: the recall they just "fixed" on my car. I'm livid-- I call and explain the situation to a service person, his response is that I'll have to bring it back and pay to get it looked at!?!!! I've never been so devastated and treated so poorly at any car place. I immediately got off the phone and started crying.. I was late to start a new job, my car wouldn't start, and I didn't have the money to take it back to fix their mistake?! Who treats their customers like this? :( DO NOT GO THERE FOR SERVICE ON ANY CAR AND ESPECIALLY DONT TAKE RECALLS THERE! read more

OK, I'm from Michigan so the transaction was a lot more complicated....but it didn't need to be. I looked online, found a truck, called them, made the purchase, sent in the cashier's check along with the paperwork they had overnighted me, boom, done deal, right?....so far,so good. But days later I still had no idea when it would be delivered and after calling several times and getting no answer I was getting frustrated as I had made plans to use the vehicle about a week after all the paperwork was signed, sealed and delivered and that date was fast becoming jeopardy. So last Saturday I asked to speak to the Sales Manager.....and that's when it all went to hell. He couldn't shut his mouth long enough for me to get a word in edgewise. I have rarely in my 73 years found a more pompous ass, a more unprofessional "manager" of anything and a less customer oriented sales person. If I owned the dealership this clown would be in the back room changing oil and detailing used cars or better yet, working somewhere else. I finally had to resort to calling the owner of the car dealership at his home to get an answer. My original sales man was very good. The finance guy was great and he straightened out an overcharged that I'm willing to bet was cooked up by the "Sales Manager" with the big mouth. And the receptionist is darling, but the Sales Manager with the big mouth really put a dent in it all.... CAN YOU BELIEVE HE EVEN ASKED ME IF I JUST WANTED TO CANCEL THE DEAL???? After I had sent in the paperwork. After I had sent in a $21,000.00 cashier's check? I told Mr. Wise Guy Sales Manager that if that is what he wanted he should go ahead and do it and I'd sue the living sh*t out of him and the dealership and end up getting the truck for free for breach of contract since It was paid for and the paperwork was complete. Two days later the car hauler called and delivered the truck. And that's my Rosedale Chevy story. I like the truck......... read more

Doug Shrauner was fantastic to deal with. Doug went above and beyond to find me the exact SUV I was looking for. He answered all my questions whether if I contacted him via phone, email or in person. I am very pleased with my purchase. This is my second vehicle I have purchased from Doug and I will continue to buy from him. read more

Great experience! They went above and beyond to ensure I was satisfied before I made my purchase. Craig and Dominic made this transaction seamless and as smooth as possible. Thanks guys! read more

Very difficult to get anything accomplished with this business. I had an issue with the finance department and I even had a salesperson helping me to resolve the issue. The salesperson told me for two weeks that they are in contact with the business department to get my money refunded and still no resolution. Not a business I would trust - ever. read more

Terrible customer service in the Service Department. The manager is a jerk, so it makes sense that his staff follows suit. Brought my vehicle in for an ongoing issue and they found other things wrong (or so they said) with the vehicle that weren't even in the vicinity of the problem I brought it in for. I was suspicious so I brought it to another Chevy dealer. As I suspected, what they told me was wrong, wasn't. They absolutely, blatantly lied. So unprofessional and unethical that it makes me want to contact the BBB and the Attorney General. What's sad is that they think they're the best service team around. Boy o boy are living in dream land. Then, to be treated badly when you call them our on their wrongdoings?! That's not how good, honest business works. Beware of this place when it comes to servicing your vehicle. I wouldn't got there if someone paid me to. read more

Rosedale Chevrolet Has always done a great job for me I have used my warranty for repairs with them they make it quick And easy, I have also paid for some repairs out of pocket for some repairs not covered by the warranty and the price is always very competitive. I always work with Sean Pierce in their service department he does a great job and his customer service is Excellent, I have used another dealerships service departments before I switched to Rosedale Chevrolet the other dealerships Customer service was subpar. Sean Pierce and Rosedale Chevy understand customer service and satisfaction and that is why they are the only dealership i trust to work on my truck. read more

They advertised a 36 month lease on the web site told me it was wrong and only had 24 months. I leased the vehicle for 24months. At the end of the lease I was told by GM Financial if I did not buy or lease a GM product thier was a $395.00 Penalty. I was not told by the sales person or the finance person when I signed the lease of this penalty. I am the only person in my family of 19 that was driving a GM product [stupid]. DO NOT BUY OR LEASE A PRODUCT FROM THIS DEALERSHIP. Don R read more

Doug the financial sales guy was awesome! He did his job by being honest and clear. We walked out with a super nice car.

If you want to be completely ripped off and taken advantage of go here! They will over charge you and make problems that aren't even there in the first place. You will leave having 10000 things wrong with your car according to them. They do not do quality work. I spend $3000 for them to fix all these problems I had with my car according to them after I took it for a diagnostic for a minor issue. After spending that money nothing was fixed. The car continued to have issues. They claim they can't refund me and they claim there is a bunch of other things wrong with it not. They are a crock of crap. Untrustworthy, lying, horrible business. Wouldn't send my worst enemy here. read more

They sold me a car that they knew had a broken air-conditioning unit. I didn't even have the car for 8 hours before it went out. Usually a dealer will fix the issue if it was that obvious, but not this place. They took a look at it, said they fixed it, a day later it was out again and they refused to do anything else. read more

Spoke with Doug. All he cared about was the sale, not only was he talking over me he did not listen at all. Terrible customer service!

Rosedale has clearly invested in getting up to speed to sell the Bolt EV with very knowledgeable staff, inventory, fast DC charging station, etc. I'd done a lot of research on the Bolt EV and the Tesla 3. When I decided on the Bolt EV, I wanted to work with someone that could make the sale smooth, quick and at a good price. I used the Costco Auto Program and completed all the discussions over the phone in a few phone calls (two with from Roger Ratajczak, the sales rep. and one with the finance manager) so when we arrived a few hours later, all the paperwork was ready to sign. We took the car for a short test drive, asked a few questions, got very well-informed answers, wrote the check and drove our new car home. Whether someone wants to learn about EVs or already did all the research like I did, I'd send them to Rosedale Chevrolet confident they'd be served well. read more

Have you ever had a horrible experience with car repair? Or how about 5 or 10 horrible experiences? I always dread seeing a mechanic because it always seems like they find more problems than solutions, which end up costing even more money and still don't result in a satisfied customer. Well, I cannot say enough about the tremendous service I received at Rosedale Chevrolet last week. I called Chad in service months ago about a steering problem I was experiencing with my 2006 Malibu. He was very helpful on the phone and told me to call him directly when I decided to bring the car in to be looked at. I put it off for months because I was anticipating/hoping for a recall on the power steering because other models with the same steering system problem had already been recalled. A couple weeks ago the problem got so bad though, that I had to take it in. When I called Chad, he knew exactly what I was talking about and asked for my VIN # because although there hadn't been a recall, he was fairly certain there was a new "special policy" that would allow them to fix the problem at no cost...and sure enough, he was right! He scheduled me to come by the next day and said I could wait the hour or two for them to fix it in their waiting room (complete w/ free wi-fi). When I arrived, they took very good care of me, but after starting to pull apart the car they realized that they needed a different part and didn't want to make we wait there. So, Chad called Enterprise car rental and they picked me up about 10 minutes later and drove me to their office a couple miles away to get a rental car (at no cost) til my car was done. 8am the next morning: I got the call that my car was fixed, but I was already on my way to work. They had no problem in waiting until the end of the day for me to get my car and return the rental though. And in the end, it didn't cost me a dime! Just a signature and I was on my way! It's been a week now, and my car is running great--problem solved! Thanks to Chad and the whole crew at Rosedale Chevrolet! A+ service all the way! (and it's not just because it was free) I certainly know where to go the next time I have car trouble, and will gladly be their paying customer. read more

I purchased a used car from this establishment in November, and as it was my first car purchase, I trusted the dealership to be honest and transparent concerning any issues with the vehicle. I was assured by the salesperson that it was in solid condition. Not less then three weeks later, the car completely died due to electrical issues and from then on, began to break down, one thing after another. Within two months of owning the car, I was informed the transmission was broken, and the auto repair technician told me the repairs would cost more than I had paid for the actual car, and that it was better off being sold for scrap. So, in total, I paid out of a pocket for a car that required a great deal of expense in repairs, only to have it last two months. Overall, I would not come back here again, and I warn others about this dealership. read more

I bought a 2016 Malibu with the help from Salesman Doug Shrauner. He made the sale so easy and he had a great deal knowledge on the availability of Rosedale Chevrolet car & truck inventory. In the past buying a car was something I dislike not because I got a new car, but because the process took so long then trying to get financed and the best interest rate, it was a nightmare. Doug took away all that, his 30+ years of experience and ability to work with many finance companies and inventory knowledge, Plus getting me the best warranty and explaining them. While we waited to sign papers he helped me set up my Bluetooth and On Star. I'm not good at those things. Any way Thanks Doug !! and I know I'll be back , I hope other people will be able to see How great You and Rosedale Chevrolet made this a great experience , and now I got a great car with easy affordable payments. THANKS !! read more

We went to Rosedale Chev to purchase a new vehicle, unfortunately the truck I picked on line did not work out for my wife so we spent time with our sales associate Theresa looking at a wide variety of vehicles on the lot. She took her time with us and make sure We got a vehicle that was perfect for our needs. We couldn't be happier with the new truck, the service from Theresa, or the experience at Rosedale Chevrolet. read more

The manager was awesome and HARRY PHO WAS GREAT they really took care of my needs made me feel like everything was going to be great I felt very comfortable and I trusted both the manager and the service advisor advice and I would definitely let them do work again read more

This place is great. I am very unfamiliar with vehicle mechanics, but Rosedale Chev has made me feel very comfortable about asking questions. They are also very communicative and respectful. I love using their online site to schedule service. They also have excellent coupons on their website. read more

Great service! Everyone worked very hard to help me purchase a new vehicle after mine was totaled by a drunk driver. I had a challenging financial situation with the insurance claims and credit. They were able to get me a beautiful car. That I love even more then my last one. read more