Just a quick note of warning about truly predatory business practice. The method. Pay in advance for an estimate that isn't refundable. Received an outrageous estimate, negotiate down to a less outrageous price. We provided the parts. Got gouged. I still have to complete the job. It's the old story. You're already out of $112 and their here. It works out to nearly $250/hour. When this small remod just is completed. These predators will have taken some of the joy out. I was in the service business for 50 years. The thought of treating a customer the way I was treated, never, never crossed my mind read more

This is unfortunately an unethical company that likely scams nearly all of its customers. They don't provide quotes or even ballpark estimates over the phone for any service, no matter how small (just replacing a bathroom fan) because they want to collect $89 for the house visit. Thankfully that's all they got from us, but I still would like that money back since the visit was so terrible. Once the electrician got here (Ken W.), he asked how much I knew about bathroom fans and wiring, and when I told him not much, proceeded to lie about the many code violations he would have to fix as part of the replacement process. Within a few minutes he made up three egregious prices seemingly out of thin air. He led us to believe that replacing a literal $15 Nutone fan from Home Depot with a slightly better one would cost around $1,000, the bulk of which was for fixes needed to "bring us up to code." A second option was to rebuild the motor in our existing ($15) fan -- that would cost us around $500. Of course, chatting with other electricians confirmed that the codes he was referring to are only for new construction, not renovations. It's perfectly fine to have a hardwired bathroom fan that doesn't have a timer switch if you're living in an older house or condo. I essentially had to throw the electrician out of my house as he was rambling incoherently (and unsolicited) about all of his experience with bathroom fans. When we balked at the prices, he offered a third option that was "just between us" for "troubleshooting" if I wanted to attempt the install myself and just call him for a little help. That option was around $300. Ended up getting the work done by a licensed, bonded electrician on Thumbtack for just a few hundred dollars. He not only replaced the fan with a high-end model plus timer switch, but did far more work than was even included in the Roth electrician's $1,000 estimate. I'll also note that every single electrician I contacted other than Roth (about a half dozen through Yelp's instant quote feature) provided an estimate over the phone or email -- and it was always several hundred dollars lower than the Roth estimate for the same amount of work (or more). read more

We had an appointment and waited all day. At 4:40pm they called and said they couldn't make it but they'd be happy to reschedule us in 2 weeks! Horrible company. If you call them do NOT expect them to show up. read more

Wow. This is hands down the most unprofessional company I've ever tried working with. I had scheduled my appointment a week out for today. They told me they would call to let me know when they were on their way, but instead they called to cancel without any prior notice. When I called back to ask how I got bumped from the schedule with no warning, they told me that they prefer to prioritize "member" appointments and the next available time was a week away. It will be 111° here this weekend and I had booked in advance to proactively ensure I had an appointment. Clearly this company does not honor appointments. I stayed home from work and moved my day around to accommodate Roth's arrival, but unfortunately there was "nothing they could do." What's even more inconvenient than reshuffling my whole day around? My AC still is broken. Do not waste your time. read more

Prices for an electrical job and a plumbing job each were double what the community was. I was able to get a water heater for 1/2 of what they quoted from George Morlan and an electrical job for $2500 from Frahler instead of the $5200 quoted from Roth. They claim it is because they have a larger customer service dept with people answering the phone instead of machines but the answering service either doesn't pass on the information or the company just doesn't call back in a timely manner. They also have a "Gold plan" that is supposed to get you to the front of the line and save some money but the prices are so high, the savings are pointless. I would definitely look somewhere else for your heating plumbing and electrical needs. read more

As others have said, do everything you can to avoid using Roth. Prices are much higher than others, they try to get you hooked into a subscription, and they refused to take ownership after damaging our thermostat. The technicians are not well trained and borderline unprofessional, it took 3 visits to resolve a simple issue. We are now paying a different, local, amazing company to fix the damage done by Roth. Wish we had done more research before making this mistake. read more

Will Adams at Roth Heating & Cooling saved me hundreds of dollars today by showing me a simple fix with my bathroom faucets. He was very knowledgeable about what I could do to keep them from leaking in the future. I certainly recommend this company with any of your bathroom needs. read more

Update in response to Roth - I never received any calls until today. There were no calls made on any other days. My cell provider records also confirm no calls were made until today, 18 days later. To boot - I returned their call this morning and asked to have all of my information completely removed from their system - which clearly also hasn't happened since they are claiming to have fabricated records of contact. I find this very disconcerting and would be wary of providing any personal information. I called Roth after the record breaking heat wave due to a leaking ductless unit in our living room. While I expected them to be busy, they couldn't even put me on the schedule at all. I was instead put on a "list" to be called back to schedule, but not without a credit card on file! I called on 7/10 and they only called me back this morning, 7/29. 18 days later to offer to schedule. I completely understand everyone in the HVAC industry was receiving an unprecedented amount of calls, but 18 days for a call back just to schedule and without first trying to hold your money hostage is unacceptable and unprofessional. I had another local company provide the ability to schedule online easily, quickly, AND without requiring a credit card to make the appointment. read more

We bought a new home and the air conditioning system never worked as it should. We thought by buying a new home that everything would work but we had issues with the system. We knew about Roth Heating and Cooling because other friends had used them. It was our first time and the Technician was so kind and helpful in explaining what was wrong. While he was here we asked about the maintenance program and joined today. We had checked other programs and Roth's maintenance program covered many items. Thank you Roth for your great service. R. Renner read more

I scheduled a precision tune-up before winter hits and Roth schedule a service right away. They called day of to let me know when to expect the technician and it all ran very smoothly. The technician David Bajorin was prompt and professional. David showed respect to the home and wore a mask the entire time, along with booties before entering the house. I was impressed with the services Roth offers, not just heating and cooling but plumbing and electrical. This company seems to be honest and fair. Their customer service from the first phone call to the end of the service was spot on friendly and professional. I will call again and highly recommend. read more

They told me my heat pump and furnace was shot and I needed to replace it all, after looking at it after them, the heat pump capacitor was bad, replaced it for $18 bucks and it's been working fine for the last 6 months. Much better than the replacement cost of $12000. They are crooks read more

THe guy came in for checking AC unit. he checked couple of wires and charged $413 just a 15 min job. Insane.

They had good availability, but their prices are stupidly expensive. They charged me almost $3000 to replace a toilet and sink drain! Angie's list estimates this should have cost $700. Seriously, find someone else. read more

I had an issue with a service, Ian Johnstone called me and made it right, I appreciate it.

Don't bother asking for a quote for a specific day. They do not seem to listen. I asked for a quote for them to come out today. They responded asking for a number to call me at. Once they called me they then said they were a week out. I can understand being booked. I do not understand needing my phone number to tell me something you could have responded too through email or yelp messaging. That just wastes your time and mine. I would suggest changing the way you offer quotes if someone is asking for a specific day. read more

In your day to day life you tend to become numb to the norms of our society. Many of the tools from the past that lead to a successful small business have been forgotten. To this point the delivery of customer service in the form of sincere and professional customer communication. In a recent conversation seeking clarity on many things heating and air. I found Willie to be clear to the point and concise in our conversation. My questions were answered at a level that created an ease and confidence in a world that I only travel as needed. Impressive on point, presentation in the representation of Roth Heating and Cooling during my interactions with Willie. The logo is simple yet strong, creating brand recognition that even I could remember. (That's how I found Roth on Yelp) Good move on the management team providing their team with a unified look. A sincere thank you for sticking out as an example in how to garner a potential new customer, with a simple conversation. read more

Payed 400 dollars for Sunday service. Very bad experience, service man just got in his truck and drove off. Not a word about the half finish job he did ! Washer and dryer pull away from wall in the laundry room Drain hose not reinstall to drain pipe. Turn on washer and water flood laundry room and half of kitchen. I'm 85 my wife is 82. I was one day out of the hospital. NOT a good thing to be on your hands and knees cleaning up after a service man who can't do his job. DO NOT USE THESE PEOPLE !!!!!!! read more

Took 16 days to restore heat after quoting a 2 day turnaround. Did not return calls about reason for delay, did not respond to emails. Three calls which actually got through to a human got a "we'll check and call back" followed by silence until I called again after a few days each time!! But man oh man could they work on the upselling. They were pitching service contracts before they even got near the HVAC unit, and then kept pitching non-critical repairs designed to double the close to $1000 cost of a new motherboard. read more

I have already praised Roth's professional and prompt service to my neighbors. They came in the same day I had called to review my situation. Came back first thing the next morning and quickly repaired the leak. Thank you Andrew and Chris!! Darin came in the next day to check out and go over the next step to have the drains all flushed. Roth has great people! read more

Their workers seem to be be on commission or stand to gain by upselling and if they feel you're in a bind then they will extract every bit

Roth came out to check why my water heater wasn't working. Kevin was professional and found the problem quickly. No parts needed.

The service provided was great but we needed a minor repair done and they have flat rate pricing. Technicians were at our house for a little over an hour doing a simple repair and we paid $850. If you are getting a big plumbing job done it is worth it cause they can stay all day and do multiple things for their flat rate. Needed to state that clearly at the beginning to us tho as we needed a minor repair so would have chosen another plumber to do our repair for under $400 read more

Had Roth come out to give us an estimate for repair of our furnace. The brains of the furnace was shot & he suggested to replace the main valve as well. Total was to be $1600. Also had them quote for a new unit which was north of $6000. No mention of a $1000 rebate from Energy Trust. Had another company come out. They quoted us $3000 unit replacement with the rebate. Price would have been $4000. So was Roth going to apply for the rebate & not tell us? No way to know for sure. read more

I have purchased and installed a new furnace ($3,789) along with a new thermostat ($225) by Roth Heating & Cooling Co. The installation was in spring time so I thought it was working properly then. Now it's winter and I started noticing some intermittent issue. I am not sure if it's the furnace, thermostat, or the installation, the heat sometimes fails to come on. I would often feel the house is cold then check the thermostat, it's set to 70 degree but the room temp is 68. To force the furnace to come on, I'd repeat 1) set the temp below the current temp (will make a click sound), 2) bring up the temp (will click again). 3) hope it'd kick the furnace on. As you can see this is quite annoying. I called Roth Heating & Cooling assuming this is under warranty but they said I'd have to pay $79 for them to come out and diagnosis. They could not tell me it'd be covered by the warranty. Technician would have to decide. I asked the rep. in what case it would NOT? He sounded bothered by my question and could not give me an answer. I made an appointment next week. I'll see what they can do about this. I will update my review then. But for now, 2-star is all I could give as my old furnace worked better and am regretting I should have fixed the furnace instead of buying a new one or could have bought something else. I also did not notice any difference in "efficiency" of this high efficient furnace they sold me. *** UPDATE *** Someone from Roth Heating & Cooling called me next day and apologized for the mis-information. There is no charge to come out and diagnosis. On the following week, the technician came out and we both diagnosed together with Sensi thermostat tech support on the phone. That did not fix the issue. The very next day, the heat failed to come on again. This time I called directly to Sensi. Their tech support walked me through to diagnose. After 50 min on the phone, we finally found the issue. The thermostat was not set up correctly for the furnace I have. It was set up for 1-stage furnace instead of 2-stage. I am glad the issue was easily fixed but since both furnace and the thermostat were installed by Roth, they should have configured the thermostat correctly then. I'm adding one more star for the follow up but no more for the mis-configuration at the installation time and the lack of knowledge about the product they sell and install. read more

Roth Home - Sensi thermostat I purchased and installed by Roth often fails to turn on. - Heating & Air Conditioning/HVAC Near Me - Aurora, Oregon

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Not sure how I was redirected to Roth as I called a different electrician! But since they picked up the phone I made an appointment. There is a $89 diagnostic fee which is not applied to the job. Chris arrived on time. Spent 1 1/2 hours diagnosing and ,after my kitchen was a mess quoted me $375 to fix. Took hime 5 minutes after i said ok. He is pleasant enough and he fixed it, but I still wonder How I was redirected to this company and find $375 high for a job that took less than 2 hours and neglibible material cost read more

I made an appointment 3 weeks in advance. The company cancelled my appointment two hours before arriving and sent the technician to another site. At no time when I made the appointment was it explained to me that someone would have to respond to a text within 10 minutes that is sent two hours before the appointment. I have worked with other companies in this field and it is NOT standard practice to do this. read more

I had tripped wiring in my house that took out the lights in two rooms. The technician came and said I needed all the outlets in both rooms replaced. When he showed me that a ceiling light also had burned wires, which actually could have been there before I bought the house less than a year ago. So, he then went to Home Depot to get a new lighting fixture and outlets for all the rooms. I have a credit card at Home Depot and suggested I get it myself but he insisted. Then he did not show me the receipt to reveal the actual costs. Then after his work was done, he kept looking for other things to fix and kept warning me to get the work done right away or I would start a fire. What was most odd is the work was in two rooms opposite my bedroom but he stayed in my bedroom talking and talking and talking about all the upgrades I needed to make immediately, which was REALLY CREEPY, as I was home alone. The job ended up costing over $3,000 with no detailed receipt or explanations. I had to get a loan and the bank manager told me she also got ripped off by an electrician and was overcharged by thousands of dollars. She suggested I get THREE quotes in advance before choosing another electrician. I will not be going back to Roth! I feel robbed! read more

If I could give less than one star, I would. My husband used them for plumbing and electrical work awhile back and thought he would use them again to service our furnace and A/C. I had reservations because the plumbing and electrical work was expensive but they did a good job. Needless to say, they came to do our annual service of our furnace and A/C and low and behold, tell us we have modules going out on both. Interesting since our units are both 5 years old. The serviceman quoted us almost $500 for the part on our A/C and $800 for the part on our furnace, this didn't include labor. I thought it was odd and that our A/C should at least still be under warranty, which it was but he never bothered to check or mention. I had to call the person who installed my A/C to confirm it is still under warranty and then had to tell the Roth's serviceman how to warranty our the module. The serviceman went about his maintain with the units and we were going to pay him for the labor until he said it was going to be $300 for the A/C alone. I questioned why so high and he said it was for his expertise and because he had to go back to get the part, after he told us he had the part in his van. (They did the same thing to us when they did our plumbing and electric jobs). At this point we told him to please just finish the service and not do any repairs. Flash forward to today where we had the company who did our install of our A/C out to check everything. Guess what? Zero problem with our furnace and the module on the A/C was testing a bit low and probably didn't need to be replaced but he did it free of charge since he was already here. Imagine that. Someone didn't want to gouge us for $1,600. I'll bet almost anything that Roth will respond that "they gave us options to ensure we were informed" or "they have no record of me being a customer" which is how they seem to respond to most bad reviews. My husband is the customer, they don't have my name, so that should resolve that problem. I would 100% believe the bad reviews and NOT use this company. How anyone could try to take advantage of someone they consider a customer in this current landscape is beyond me. They are unethical, overpriced and not worth the time. Call a small business owner, ask friends and family for recommendations but do NOT use this company if you can avoid it. read more

I had a leaking hot water heater. I called Roth and was told they can't give quotes over the phone. So I had a rep come out and give me a quote. I had already checked with Home Depot and knew what I could buy a new hot water heater for. I had a neighbor offer to help me install it for $60. I figured I would pay a premium for have the work done as opposed to doing it myself. I was not prepared for the quote I received. Over $2200 for a hot water heater installed - What are these people smoking? I had the work done by a local plumber - cost was $936 done the same day. read more

the Hvac tech showed up right on time and did a great maintenance job on our heating units. this would normally garner a 5 star review. Now I am waiting for an electrician to arrive for home gerator hook up. I am not sure what time the appointment is. It was originally for afternoon, but recieved a call earlier in the week for morning. Since then no communication. So this drops the rating to 3 stars. read more

Had a routine maintenance on our heating system. Mentioned an issue we were having with ER backup not auto working. Technician took the time to try an fix or investigate it. Was pleased that they looked at it even though they couldn't fix it. read more

We have been using Roth for years now, for our personal house as well as two rental houses. We've used them for heating, electric, and plumbing, and there is no other company I'd rather have service my homes and keep them safe. Three years ago Roth installed a new gas furnace in our home, and we've never had a problem. Contrast that to the experience my friend had with a different company, where her newly-installed furnace went out on virtually every 25-degree day, at least FIVE times, and finally, a repairman said the furnace had been improperly installed and he had to re-install it. She knows now she should have used ROTH!!! I also love the women who work in their office. Sweet, funny, helpful, and knowledgeable. They are a joy to talk to. :) read more

We called them for a plugged shower. The tech arrived, spent 3-5 minutes looking at the shower, asking us stuff about how long we lived in the house (why does that matter? to see how well we knew our own property, perhaps?) then went out to the van and spent between 20-30 mins on the phone with "his boss". We went out twice to ask if he was coming in to snake our shower. After the second time, he got out of the van and clearly tried to make the problem bigger than it was. Blah blah, remove toilets, blah blah, problem with the line all the way to the street, blah blah. Without even inspecting the leak. And wanted $560. We said all we wanted was the shower snaked and he wanted .... yes, $560. And by way of trying to force you, they say they'll charge you $92 for just showing up - for that 5 minute visit. This business is unscrupulous. The tech said, "I hate having to tell people this ..." for all the world like he has to do it every day because he knows they are a scam. Their office person called within minutes after he left to threaten us into paying the $92. Do NOT use them. We will be filing a report with BBB and every other place that manages reviews of scam businesses. Roth - you should know that most folks, us included, have cameras inside and out. We have the proof you did nothing but a 5 minute walk-through, then sat out in the van to try to figure out how to make a monster problem out of a shower clog. Despicable. read more

Joe from Roth came out to service our mini-split and hrv (we hadn't had them looked at since moving in 5 years ago.) He did an excellent job! He was efficient and friendly and answered all of our questions. The heating is already noticeably more efficient. Would highly recommend! read more

Paid these guys top dollar for a brand new heat pump installation. Expected a top quality product with an A+ install. Got a ridiculously overpriced, unbelievably poor quality unit. And the inexperienced installers cut just about every corner they possibly could installing it. Now I'm out $11,000. And stuck with issues that, if not immediately addressed, would cause premature equipment failure. Which I'm not sure was unintentional. In fact I'm pretty sure it isn't. There are flaws in the design of the unit that could only be intended to cause premature failure and/or the need for overly frequent(and extensive) servicing. These problems are totally obvious and were purposefully ignored. Can't even believe ANYONE would even make, sell, or install such shoddy equipment. And then add to the fiasco by not even doing the job correctly. THESE GUYS ARE JOKER RIP OFF ARTISTS!!! CALL SOMEONE ELSE!!! read more

HVAC Tech, Nichelle arrived at my mom's house and immediately charmed away the anxiety we had after waiting many weeks for her company to diagnose a heat pump problem! Thank you Nichelle, for your kind attitude and attention to detail. read more

Had Roth come out to give us a bid on a simple plumbing install. We are replacing a bath tub. Had the old tub out and all the parts bought for the install except for a few inexpensive PVC connection pieces for the drain line. The Roth plumber said the work would take approximately 2 hours to complete. Their bid was $3,500 or over $1,700/hour. He said he was giving us a discount from their normal $5,200 for that job. Apparently their standard labor rate is about $2,500/hour. I promptly threw him off the property. read more

Can't give them a single star. Wife's sister had a plumbing problem, bid was $3500, fixed it myself in 2 hours for $40 and, it wasn't really a problem that needed fixed. Wife's folks got a furnace repair bid of $8000, another company fixed it for $263. Had Roth done the exact same repair, their price was nearly $800. These folks seem to look for single ladies & the elderly to frighten & fleece. They made my "Never Use" list. read more

Jackie and Anthony performed the 6 month maintenance of my HVAC system. They were professional and thorough. They explained everything to me when they finished. I highly recommend Roth, and Jackie and Anthony. read more

A miserable and costly experience: Charged me $89 to reset my tankless water heater and tell me that it needed a "flushing" service. But access ports needed to be installed first. So total cost would be about $980. After agreeing to have that done, the problem persisted, and the technician then determined that the unit really needed to be replaced. Quote for new unit and installation - AFTER a $500 discount: $5575. I did some quick research on the cost of the recommended unit and installation, only to find their prices were almost double what they should have been. I found another manufacturer-authorized installer who quoted me less than $3000 to provide/install the same model recommended by the Roth technician. This other installer also said that anyone who was familiar with unit I needed to replace should have known that the flushing service would do nothing to remedy my initial problem. So Roth misdiagnosed the problem, charged me for a solution that did not work, and then wanted to give me a "deal" by charging almost double what it should have cost for a new unit. What a bunch if rip-off artists. read more