Rude field service tech and very high prices. There are better services out there. If you're considering Roth, get some other bids as well.

Needed higher power electric plug. They came and explained options and installed one on the visit.

I needed my kitchen drain cleaned out as it was slow. Roth tech came out (polite and professional) and quoted me, WITH my 20% discount, $800. I paid the $104 trip charge and sent him on his way. Got someone else to do it for $150. Very disappointing to say the least. read more

Not happy when an appointment is not honored and my time is wasted. First there's the initial call, then there's the confirmation call with Aimee, then there's the rearranging my morning and waiting for the tech to arrive within the 8-10 window I was given, then having to call when no one is showing up 45 minutes after the window and being told the dispatcher didn't have the appointment confirmed. No apology, no offer to rectify. Terrible customer service from a company that has apparently grown to the point where people don't matter. So Roth has earned this 1-star review and another company will enjoy the business with our properties. read more

We had a ruptured water heater and had Roth come out to replace it. After arriving they quoted a flat fee of $4 700. While changing the heater out I looked up the cost of the Rheem water heater they were installing. It was $900 at Home Depot. They refused to give me a breakdown of the charges claiming that they give a flat cost that I agreed to. They spent 3 hours installing and maybe 4 hours of travel. I estimated that at $150/hour and some miscellaneous material costs. The total would be no more than $2,500. That's one heck of a markup and quite the scam. In talking with management, they argued, not the fairness of the price, but that they told me the charge before they started the work and I should pay it. They refused to give a breakdown of the price. They ultimately lowered the bill $400 but reluctantly. read more

Roth's response time is incredible! I had an issue with my AC on the first hot days, and I called in to them. They had someone out THAT DAY! I couldn't ask for better service! The technician was on time, professional, and was able to identify the issue very quickly. He didn't have the part in his van, so he went to his supplier, got what he needed, came back and had my house cooling within 2 hours! My bill was just under $1k, but I'd happily pay extra for services like that! I plan on telling EVERYONE I know, how much Roth took care of my family! 5 star company read more

Fast, friendly but will gouge your pocket book for all its worth with static diagnostic price levels to max exploit your need. Service call was 2 hours. Because he had to get in my attic for 10-15 minutes it it cost me $500 more...it cost me $999.99 for 2 hours of work. Regardless of how you look at it. That's screwing your customer. There is just no reasonable justification for being charged 300%-500% the going hourly rate. They then proceeded to tell my renters that it was illegal for me, the landlord, to change outlets in the house causing trust issues between me and my renters. McMinnville, OR read more

Great service. Very thorough and accommodating. Came on very short notice. Good explanation of work performed.

I HIGHLY recommend Roth's! We've been with their "competitor's" and will not go back. Roth's came to our rescue, got heat in our house the next day, and trouble-shot a noise coming from our aging duct work. They're all very professional, punctual, and efficient. They cross-train new technicians and know heating and air conditioning. I've now signed up for their Premier Service Plan. Thanks Roth's! -- Randy H. read more

JOHN & KAREN R Our problem was a water pipe had burst in the attic over our garage . ROTH plumber , Will Adams responded to our home ,and had the knowledge and skill to find the area in need of repair in record time. Mr. Adams had also fixed a toilet problem a month ago. He also gave us tips on how, in the future, to avoid a recurrence of our water pipe problem.He is professional, knowledgeable and skilled in providing first rate service. I highly recommend ROTH to provide FIVE STAR service at a reasonable and fair price.. read more

All of the other reviews are accurate: diagnostic is just a hard upsell and they ended up charging me $1900 for a $500 toilet. Stay far away! read more

I own a duplex in North Portland and my tenants let me know that both units in the duplex were not receiving heat but the blowers were running constantly. Garin came out to assess the issue and was meticulous in his process and communicative and honest about not knowing exactly what the issue was as an exact diagnostic wasn't presenting (which is what a different tech had also told me) When I talked about replacing both furnaces, they were able to send someone out to give me a quote within the hour. Though the pricing wasn't something I was able to afford, the sales guy Dillon was super knowledgable, honest and really knew what he was talking about. read more

We were very pleased with our seasonal check on our furnace and heat pump this morning! The man who serviced our heating system was very nice and thorough and our system was in great shape and the service didn't cost us anything, with our monthly service payment plan. read more

Roth's Heating and Cooling team did an amazing job and exceeded my expectations! I see there are some negative reviews, and most seem to be about pricing, but I was happy to pay for the service that I got today. Adam was courteous, professional, and knowledgeable from the minute he arrived to fix my furnace. Every interaction I had with Roth, even the people in the office on the phone seem to take pride in what they do. We have had a lot of good AND bad experiences with other HVAC companies, but I am a Roth customer from now on. read more

Whoever comes out for whatever I need or for our bi-annual service maintenance on our HVAC systems. They are very quick to respond to take care of something or provide another person w/more expertise. They always listen & are very courteous & patient w/me. We've used this company in two different cities we've lived in & they still out do other companies we have tried. Can't recommend them enough. read more

ROTH TAKES ADVANTAGE OF CUSTOMERS AND OVERCHARGES THEM. A repair technician came to my home to help with our non-functioning AC unit. He identified the unit and our furnace was old and needs replacing. All told, he was fine and honest so this review is not about him - it went off the rails when I was contact by their salesperson. The quote from for a new furnace/ac unit started at $21,000 and then, with some deep discounts he could find and a switch to an 80% furnace he could maybe get it down to $18,000. I asked if there were any rebates or credits from the state/feds - and I was told no. I got another quote yesterday from a local heating and cooling co. and a major brand HE furnace/4 ton AC unit came in at $14,000 - FOUR THOUSAND CHEAPER THAN ROTH WANTED WITH AN 80% UNIT. Oh and for some reason this other company has access to an Energy Trust of Oregon rebate (which they file for you) bringing down the price another $1,200 - so my price - installed - will be $12,900 for a complete new HE system. I FEEL TAKEN ADVANTAGE OF AND WILL NEVER DO BUSINESS WITH ROTH. read more

My AC broke and due to my furnace and AC being greater than 20 years old I opted to replace both. I called 4 separate companies and three came out. Roth did a phone quote. I really like to meet the individuals in person so I can judge their character. When I have individuals in my house to do work I like to meet them in person prior to agreeing to a contract. I also think when the other companies came out they looked at my furnace and AC and discussed ways to make it more efficient. I like the personal touch. read more

Kudos to Jackie and Darin from Roth Heating and Cooling! Darin made sure my drains were clear and was thorough and very friendly and helpful. Jackie spent a long time making sure my hvac system was clean and working perfectly. She is knowledgeable and extremely personable. She didn't ask, but she was here long enough for the fudge to harden on my signature chocolate drop cookies. So she got to take some home for her hard work! I'm always impressed with Roth and their representatives. read more

Thank you once again Roth Heating and Cooling for Maintenance work on my furnace and heat pump. Cody was very professional and informative about what he found and what to do next. Thank you Cody for getting me signed up an affordable membership to keep up on maintaining my home. I definitely recommend Roth Heating and Cooling Services. read more

What a racket this company is. I called to ask for an estimate for one of the most standard jobs possible: a 50 gallon hot water heater replacement in an easy access location (the garage). They want to charge over $100 plus a fuel surcharge to go and give an estimate. Mind you, replacing a hot water heater is one of the most basic and easy jobs to estimate. There is the price of the heater, the standard attachments, permit fee, and labor. Any plumber would know a good baseline. They must hope that by gouging you for an estimate (when most other companies are free) that you'll feel obligated to overpay them. Either way, whether you get the work done or not, they win and you lose; it's a great scheme if for the owner. As for me, I will stick with more transparent and honest plumbers. Edit to respond to business manager: I stand by my comments. Your estimate "trip fee" is unreasonable and clearly exists in order to pressure the customer into accepting any bid you throw at them. You charge a fuel fee too-lol. I don't even want you to come out. I'd sent a picture but we both know that this isn't about actually determining the nuances of a job (of which there are very few) but rather to push people into overpaying because they have already paid the cost of your doing business, ie giving estimates and paying for your gas. I encourage customers to shop around and see that this company is actually not "standard" on their way of doing business. Also, just to be crystal clear: yes all homes might vary in their plumbing but changing a 50 gallon hot water heater is one of the most basic things that can be done. It's almost as if there is a National plumbing code or standard--oh wait, there is! That way nobody has to reinvent the wheel each time a water heater is replaced..unless of course you're a shady company that is looking to make things as opaque as possible in the name of price gouging. read more

Mr.Joel Langbehn was the Roth technician that provided our biannual system checkup. He did a complete inspection of our furnace and AC. Finding no issues he went over the results with us and offered a few suggestions that will improve our comfort. We expect puncuality, professionalism, coutesy and clarity per our previous experiences with Roth. Mr. Langbehn met and exceeded the valuable Roth service standards. Thank you. read more

A friend of mine who is a single mom had one dimmer switch installed and a motion activated security light on the side of her garage. $1000 was the bill. Really? No new wiring was involved, the work took about 45 minutes and Roth did provide the dimmer and the light. Seems to me that is taking advantage of a single woman... read more

My kitchen sink clogged, water backflowed into our dishwasher and onto our engineered floor. Roth was the first to provide a technician. His best estimate was over $700. After working on the problem for about 90 minutes still hadn't unclogged the drain. Then he determined the source of the clog he couldn't resolve was in the broken garbage disposal. The technician offered a $200 discount and install the new garbage disposl at no additional cost. read more

The diagnostic was just a hard upsell, no focus on actually fixing the problem. I went with another company who fixed the problem for a fraction of the cost. read more

Our lights went out in two rooms. We tried flipping the breaker and making sure that everything was plugged in correctly, but nothing we did worked. We called Roth, and they came out. The service people called it a level two diagnosis. They found a loose wire in one of the outlets and charged us more than $1,00.00. That's right more than $1,000!!! There were done in less than an hour. So their effective rate is more than $500 per hour. We got a quote from Angi's List for $252 for up to two hours' worth of work. We chose Roth because they did good work when we had our A/C installed. We assumed their charges would be comparable to other licensed and bonded electricians in the PDX area. WRONG!!!! That is almost 4x what other electricians in Portland charge!!! I do not recommend it. Will not use their electrical services again. Don't get ripped off. Get additional quotes. Stay clear of these guys. This feels like a scam that affects elderly citizens in a horrible way. As many senior citizens live in older homes, they are getting ripped off over-and-over. It is shameful, price gouging, plain and simple. I expect some lame employee to respond and say sorry for the misunderstanding. The explanation of the charges needed to be clarified. When an auto shop gives you an estimate, the final price can go up or down in relation to the actual work performed. This was a simple rip-off. DO BETTER, ROTH. DO BETTER. read more

Called Roth to diagnose the cause of our A/C suddenly going out. The woman on the phone was very professional and helpful, and made exceptionally clear that there would be a $94 diagnostic fee. Not sure why so many reviews complain about that fee, when it should have been abundantly clear that an HVAC diagnostic is not a "free quote." Anyway, two techs came out and were incredibly professional and friendly. They immediately discovered a bad capacitor, but they did not stop there. They made sure to test our entire system and inspect many items that were unrelated to the capacitor whatsoever. They even warned us about a couple aging parts on our furnace, not even related to the A/C. Great experience there! The issue that I had was that they quoted us $580 to replace a capacitor. Do not fall for this! With zero knowledge of electrical systems you can safely turn off your breaker and replace this capacitor with a replacement from a hardware store for under $20. Absurd. read more

We wanted an estimate to install an outlet in the bathroom for a bidet. We went through Angi and Roth was the first to provide an estimate. I was surprised to have to pay over $100 for an estimate that I could get back if I chose them to do the work. The estimator took no measurements was there less than minutes, and sent over a bid for over $1900! Two other companies came back with bids in the $400 range. I felt uncomfortable paying for the estimate, but was assured that was industry standard. It turns out it wasn't. I feel a little taken advantage of. The $1500 discrepancy seems outrageous. The inundation of emails from them offering various services now that they had my contact information was annoying. I can't speak to the their work because I didn't hire them. They feel predatory. read more

Look no further...for home service ! Roth Heating & cooling service personal got you covered with confidence of their professional and friendly environment... we're very happy of this company and continually so in the future. DK read more

My heat quit working Friday night. I called Roths..I was told that there was a 89 diagnostic fee..anything that needed repair was additional at a flat rate. Guys came out yesterday..told me the capacitor needed replacing and that it would be an additional 369. I said that I couldn't afford that..I was offered 20 percent off. I said no..after they left I unplugged the part and found it on Amazon for 8.25 (yes that's 8 dollars..) I called around was able to buy one for 40..,put it on myself..took a couple of minutes. I understand a biz needs to make a profit, but I feel this is taking advantage of unsuspeting people..;( read more

Two stars because they can come anytime in a pinch. They have an expensive service call fee every time they come, and it's more like a sales call. You'll feel like you're in a car dealership when they give you and outrageous quote and then "have to talk to the boss" to try and get me a deal. They installed an AC in my house right before we moved in and it never worked correctly. When I called to get warranty help, they wouldn't help me because the previous owners completed the purchase. I think they prey on the elderly by signing them up for their subscription service, then charging them 40% higher than market rate on all work. read more

Roth charged us over $100 just to provide a quote. They wanted over $4200 to install a Tesla Wall charger and install it over 50 ft from the panel. Called another certified installer who quoted doing the same work for 1/3 the price. When their installers arrived they realized there was a much easier way to do it and we ended up paying a little over $1000. Would never use Roth! read more

We had a terrible experience with Roth. We bought a home that had a heating system installed by Roth in 2011. As part of the house sale inspection and negotiations, we asked that the system be serviced and cleaned which Roth did in October. They cleaned and checked everything and said the system was in good working order. Two weeks later after we move in, we hear a constant ticking sound from the furnace which we are told is normal shortly after the filter is cleaned and would go away. Except it didn't and when they came out to check it, they told me that the special ionizing filters that cost $1,900 would need to be replaced. They should have known that during the maintenance call they performed 2 weeks prior and should have made that recommendation then. Even worse, I smelled a gas leak which was found to be coming from the water heater which was part of the "complete heat system" that heated the furnace. The gas company shut off our heat and hot water. Roth came back out and told me it was likely a broken gasket in the water heater. The water heater was inspected during the maintenance call 2 weeks prior and a broken gasket or seal was not observed or recorded. Instead they wrote that the water heater was in good working order. They refused to pay for any repairs, stating that the broken gasket wasn't caused by their service work 2 weeks prior. True, but why did their technician fail to notice and investigate a gas leak? How could he have signed off that the system was in good working order when in fact it was putting our family at risk of carbon monoxide poisining? The receptionist who answered one of my calls even said that the water heater would likely need to be replaced since it was old, even though it is only 8 years old. What kind of business installs a heat system that needs to be replaced in less than 10 years? And why did their technician who did the maintenace service not record that it needs replacement? They appear to be unqualified, dishonest, and don't stand behind their products or services. I can tell you that when we do have to replace this furnace and water heater, I will NOT be using Roth. read more

My furnace broke down a week before Christmas on a Saturday night. I panicked about getting someone out to look at it knowing a snowstorm was on the way in 2 days. I made several phone calls and went with Roth because I thought my chances of getting someone to come out as soon as possible would increase if I went with a larger company. To their credit, after a few phone calls they did get a technician out the next day (Sunday). He came out to my house (cost $114.00) and told me I needed several parts to be replaced. I asked for a quote. About 20 minutes later he gave me a quote for 3 replacement parts - a hot surface igniter, a control board assembly and a blower motor assembly. I asked for the part numbers and was told they couldn't give me that information. Huh? How could they get a quote without part numbers, unless they set their own in-house price...? Well, after I called Roth to get a quote on a furnace replacement with a breakdown of labor and the cost of the furnace itself, they said they couldn't do it because they only provided flat rates that included parts, labor and overhead. When I told them I thought they were trying to hide their high markup by not making this information available to their customers, I was told they were sorry I felt that way. I responded that I felt that way because of how I was being treated so they couldn't really be all that sorry about how I felt. As a homeowner/customer, I know that asking for a cost breakdown is needed to do comparative price shopping so you can get a clue of what is a reasonable price. The fact that they "couldn't" provide this tells me they are doing some serious price gouging which was confirmed when I looked up the cost of the needed parts online vs the quotes I was given. Their markup is more than double what other smaller reputable contractors are quoting. This is apparently a common ruse to pressure the customer into purchasing a new furnace. In the meantime, I worked with another contractor and referenced the quote from Roth showing that I needed to replace 3 parts (to the tune of $5200). He said I only needed to replace 1 of the 3 parts Roth recommended and that the others worked fine. He took it to the next level and showed me why. When I asked for a price comparison between replacing the part and getting a new furnace, he gave it to me. I asked for his recommendation and he said he thought it would be a good idea to get a new furnace because my furnace is 22 years old and could stop working at any time. He also added that if I only replaced the necessary part, the warranty would only cover that part, not the rest of the furnace. Based on my extensive research, they offered me a fair price for parts and installation, which is really all I wanted from the get-go. Because of their policies, I would definitely NOT recommend Roth Heating and Cooling if you want to work with an honorable dealer who offers fair pricing and pricing transparency to potential customers. read more

Very disappointed in the high pressure tactics of installer to replace entire unit. 20-25k estimate. I then contacted another company same recommendation for about 1/2 the price. Called a few friends found a 30 year veteran in the biz out on his own does work within 2 days of diagnosing. Replaced motor and thoroughly cleaned the outside part of unit all for $700. I understand it comes from the top down and especially when their is consolidation in the industry lots of pressure. Just wanted to give Roth some true feedback no hard feelings. read more

All I can say is "WOW". Had Roth Home out to give an estimate for a whole home generator last week and they came back with a price that was double what other reputable companies (all of which were recommended by the generator manufacturer) gave for estimates. DOUBLE??? That is just crazy. I truly hope they do not over charge for other services but I will never know because I will NEVER EVER call them again. read more

Oops! I missed the part about the $89 when going through Yelp! It was pretty savvy of the person at their company who took my phone call, listen to my plumbing issue, set up my appointment and take all of my information before mentioning the $89. I was told it would apply to the overall charge if I went with them. Problem is, they bid themselves so high above everyone else that I will never get the chance to reclaim my $89. read more

The were able to see us quickly and our plumber did amazing work! He was able to work with our old pipes and get out hot water working. I would recommend Luke to anyone! read more

Before the technician came out, we checked the breaker four times turning it off and on it didn't fix the problem. The technician who was very nice came out reset the breaker and left that cost us $383 for a half hour of work. That's over $600 an hour to reset a breaker. He did not properly diagnose the problem. When asked what could have made it pop the answer was it could've been this it could've been that it could've been nothing so it's possible that this will happen in the future. His response was we should swap out that breaker with a spare breaker ourselves. read more

I called them in early December 2021 for a couple of simple tasks (install outdoor fixture, install timer switch) and one moderately complex (diagnose/fix circuit breaker short). The tech arrived on time, was polite, and explained the work clearly. He's the reason for the second star. The price he quoted for all three tasks was $950. Ack. I told him to fix the circuit breaker only, which reduced the price to $500. The whole job took him about an hour. The other tasks probably would have taken about 30 min to do, which means I would have paid $100 per minute of work. I guess they don't have to care and get enough business that they can fleece their customers as much as they want. I won't hire them again. read more

I came into the house after doing some yard work on Thursday to find a water hose on the water heater leaking. I called Roth and they said someone could come out the next morning but they would check with the service person that works late and see if he could possibly come by that evening. I got a call back within a couple of hours that the service person would be there shortly. Skylar showed up and was wonderful. He had the hose and replaced it but when the water was turned back on the valve on the main shut off almost blew off (I admit, it was quite old). He had to go buy a part for that but then stayed late and replaced it for me so I wouldn't be without water until he or someone else could come replace it. I can't say enough good things about Skylar and how helpful, friendly and efficient he was. He was here until about 9:30pm, away from his family, to make sure I had water. Thank you Skylar and Roth Home! read more