we got there at 5 pm and we had the pleasure to work with Jacob Varghese he was very helpful knew everything about the car we wanted to check out test drove one like it they just got a brand new one and he made sure it was all unpacked washed and ready that evening i took till 10 pm to do the paper work etc cause we came late but he didn't complain he went above and beyond to make sure we drove home in our new car and I can tell you if we have any questions we still can call him and he be happy to help us thank you Jacob it was a pleasure to work with you. We love our 2026 hyundai tuscon hybird. read more

I had a very disappointing experience with Round Rock Hyundai Service Department. The overall process for getting help with the white paint repair was confusing, frustrating, and unnecessarily difficult. Before I even came in, I had already called the service department multiple times trying to schedule an appointment for the white paint repair. I was told I could not make an appointment for that and had to come in person. I also did not receive a clear callback option or a clear explanation over the phone. The whole process felt very inefficient and customer-unfriendly from the beginning. My in-person experience with Cornelius made it even worse. After I told him I did not want to do the maintenance service, his attitude became very dismissive and condescending. When I tried to ask follow-up questions about the white paint repair process, he spoke to me in a way that made me feel like I was being laughed at for not understanding the process. My impression was that everything had to go through him, and I felt discouraged from getting clarification from Will, who seemed to understand the process better. Cornelius also mentioned that he was military and that things had to be direct and "in order," but the way it came across to me did not feel like professional customer service. It felt controlling and disrespectful. Later, thankfully, a manager and Will stepped in and explained things clearly and patiently. They helped me understand that the body shop may not be ready for about 3 months, and that once the repair is actually scheduled, the rental car would be handled through that side of the process. I also ended up taking a ride home myself, and no Uber or ride option was offered to me. I'm giving 2 stars only because the manager and Will eventually took the time to help and explain the process. Otherwise, based on the confusing process and Cornelius's attitude, this would have been a 1-star review. read more

I had a very disappointing experience with Hyundai of Round Rock. Communication was a major issue--multiple calls went unanswered, and I had to repeatedly follow up just to get basic updates. That alone made the process frustrating and unprofessional. On top of that, they failed to complete simple tasks on my Mitsubishi Outlander. My front license plate was never installed as it should have been, and they also did not repair the middle console despite telling me they would take care of it. These were clearly discussed items, so it's unacceptable that they were overlooked. Overall, the lack of follow-through and poor customer service left a bad impression. I expected much better attention to detail and communication. Unfortunately, I can't recommend this dealership based on my experience. read more

Round Rock Hyundai - License plate still in the window - Car Dealers Near Me - Round Rock, Texas

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As I sit here waiting 2+ hours for a routine oil change, I'm very curious why this 'new & improved' Round Rock Hyundai dealership spent millions addressing & rebranding the "well-deserved" negative customer comments received each day-and have not implemented an express lube lane? I'm sure that your low profit $ margin for this service, space limitations and staff shortages are all things to condider...has anyone considered outsourcing this item to some of the 'thousand oil change locations' in the greater Round Rock area? There are about 30 others with me in your 'redesigned' waiting area and I have overheard a majority of them also waiting for oil changes. Please don't reply with that 'cut & paste..call to discuss' my message....technology and innovation changes almost every hour. Y'all keep missing the boat! Maybe if Round Rock Hyundai considered customer feeback-or- held regular customer brainstorming sessions- you can increase your 1.5 star positive rating. Just consider it a deterrent to more negative customer feedback and "thinking outside the box" of excuses why this excessive wait has not improved in over 10 years. read more

Last time I was here in 2019, I purchased a 2017 Accent hatchback that just had 7000 original miles for $12K. Since I do all my own oil changes, there was no reason for me to come back for any work on the vehicle until today. Since it had 50,000 miles on it, I decided to get a drain and fill transmission service (they do not offer flush service). However, the real reason I came in was because the AC was no longer blowing cold air. I scheduled an appointment and usually they can get you in within a week or two. Once I arrived, I was told I would have to leave the car for two or three days. It turned into TWO WEEKS! The next afternoon I received a video text of the issues they found concerning my AC compressor and they made some additional recommendations. I added a brake and coolant flush as well. I was not happy about paying for a new compressor when the car had such low miles. I was given the Hyundai national phone number to call to see if they would comp the cost of the compressor. I have been a very loyal Hyundai customer having owned four of their cars in less than 20 years, two of which I bought here. If you feel like you need to reach out for help with your service needs, their number is 800-633-5151. So fast-forward two weeks and I'll keep it brief. The first compressor they put on was defective so they had to get another one which added several days. Even though the car was out of warranty timewise, mileage wise I was hoping they could do something for me at Hyundai national. Nope, not a thing, not so much as even a free oil change. No free car wash either. Apparently being a long term Hyundai owner doesn't count for much. They do give you a one year warranty on parts and labor, however, there are some other reputable auto shops that I use that guarantee their work and parts for three years for less $. At least they fixed the car, but needless to say this will be my last Hyundai and the last time I come here. Also, before you leave, be sure to check out their work because after I got home, I noticed my AC fill cap was missing. If your car is truly out of warranty, go somewhere else. Check out my bill and all those numerous well deserved one star reviews below. read more

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Be careful shopping here. They are liars and crooks. Bought a new 2025 palisade in June of 2025. It has stopped while driving it three times now. It's been in the shop twice for about a month. It is a lemon. They keep saying they cannot get it to duplicate the issue. They act all nice but they do nothing to help. I can track the miles they put on it and it's mostly been sitting in their lot. We brought it in with a small crack in windshield and then we picked it up and the glass was completely cracked. They would not fix that either. This is all happening while my son is going through chemo. So driving a car that's dangerous an hour each way. They don't care! Corporate Hyundai also didn't care. Had to hire a lawyer. Kami in service will pretend to be nice but it's fake. Beware. read more

Aside from having a ton of problems with my vehicle, when I went to get it appraised (because someone from another dealership said their lots were running low and looking to grab some back) I had a lady come up and ask, after waiting for 15 minutes and her passing by me 3 times, if I was going to trade it in for a new vehicle and when I told her no she tells me it's not a service that they offer. They absolutely do appraisals there - every dealership does. She straight up sends me away simply because I am not committed to buying a vehicle at that moment. Truth is that I don't want another Hyundai because of all the problems. However, they called me to come into a dealership and get a number on it. Rather than a complete waste of time, I am now sitting at a Mazda dealership getting it appraised and dealing with someone that doesn't have a snarky attitude because I don't want to buy something right now. Last time I walk into that Hyundai dealership...period. I was already tired of dealing with them and this is it for me. read more

We're not the "buy new" type--this was actually our first time after 20+ rides. So yeah, we came in a little hesitant. But Marc Lee? Total game-changer. He kept it real, stayed in touch, and earned our trust right out of the gate. We'd done our homework on the 2025 Santa Fe SEL, and Round Rock Hyundai's price came out on top. I asked Marc to keep things quick and easy--and he delivered. Car was prepped, paperwork was light, and we were on the road in under an hour. Big props to Marc and the whole crew. Y'all nailed it. read more

Round Rock Hyundai - Car Dealers Near Me - Round Rock, Texas

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new 2026 sante fe - defective when purchased, and the issues kept mounting exponetially - for months tried to negotiate a loaner, as service could not confirm how long they would have the vehicle. finally, hyundai motor (manufacturer) agreed to pay for loaner - some issues are serious, and "known to be frequent" on the sante fe - after 8 days of not doing much on my car, service said they would not fix electrical / bluelink computer issues and would not further investigate engine acceleration / transmission problems. warning - if you purchase a new car from them , do not assume it is full functional and / or they will fix issues - just because it is under warranty. read more

Came in with my Hyundai Sonata for a appointment for a check engine light. Upon dropping it off was informed as per standard procedure for diagnostics they would keep my car for 48 (business) hours as it was dropped off Friday morning. Come the following Wednesday, no call, text, or email. Thursday, still no call back, attempted to contact the service department and was rerouted to my representative's voicemail. Friday same thing. Saturday I called to be rerouted to schedule a an appointment so that I may actually speak to a human being. That advisor sent me an estimate via text as apparently just before closing the previous day the original representative neglected to inform me of my car's status. The estimate was for needed repairs for almost $6k, I declined and informed the advisor I will up at the dealership the following Monday to pick up my car. After picking up my car the issue was resolved after a I made a claim with my insurance and took it into a different mechanic who kept my car for a week, was transparent in costs and turn around time, finished repairs earlier than estimated, and was reachable by their phone lines and did not give me the run around like the Round Rock Hyundai dealership did. The final cost for the same repair was $1,800 as oppose to the near $6k that the dealership estimated. In short this location was impossible to get ahold of for repair status updates through their customer facing channels, had poor communication from the representatives to their customers , and was vastly overpriced. read more

We traded in a 2020 Ioniq for a new 2025 Elantra in late January. Our sales consultant, Alejandro Villacorte, was a pleasure to work with. He conducted a demo drive with us and helped us become familiar with its many features and their cost. Pricing was transparent and fair, and the financing familiarization and finalization conducted by the Finance Manager, Ken Caldwell, was quick and painless. Unfortunately, we experienced electronic problems with this particular vehicle from the outset, and the car was in and out of maintenance for the first six weeks of our ownership. We were grateful that we were provided a loaner while the issues were being worked. After two+ months of deepening frustration on our part as well as the members of the Service Department team led by our Service Manager, Will Turner, we were ready to give up. It seemed there was no way to fix this seemingly unresolvable problem. Then the General Manager of the dealership, Raymond Carrigan, stepped in and helped us find an alternate path to addressing this problem. He and his management team offered us a new 2026 Elantra with very generous purchase terms along with the trade-in of our problem child. A day later we received our new car. Both Alejandro and Jonathan Barrera, another Sales Consultant, did an excellent job of introducing us to our new car and insured we were happy as we drove away. It took a few weeks, but this Dealership went the extra mile to find a solution that finally resulted in a very satisfied customer. We are really enjoying our new ride! read more

If you are thinking about buying a car, dont buy a Hyundai! I bought a 2025 Elantra Limited. brand new last year, their service dept makes you leave your car 3-7 days just to look at it and you have to pay $260 just for them to "look at it", maybe you get it back, I did not. Im taking the loss and trading my car, its a dud. read more

My car has been at RR Hyundai for over two weeks. The service advisor, Joe, is derelict in communication. I am told the car will be ready next Monday. At 1 PM on Monday I send Joe a text then call at 2 PM asking if the car will be ready for pick-up. Joe responds at 4:30 the car will not be ready until Wednesday. Joe should be more proactive about keeping me informed about the status. Round Rock service is not very customer orientated. Worse yet, Joe will not explain why there is a delay. read more

my salesman is Johnathan Barrera. He is so sweet, so patient. not pushy. I was "just looking". but ended up leasing a car. That was six months ago and I'm still in love with the car. read more

Wonderful place with true professionals and transparency. I've purchased numerous vehicles from this location and referred several family and friends. Victor and Chase make my experience exceptional each and every single time. If you need a Hyundai new/used or just looking into pre-owned options, come check out the team and ask for one of these guys. read more

So it's a dealership service department. But it's not that "upsell everything" kind of place. Sure, dealership prices and service recommendation but not pushy. Their waiting room got much better, with comfortable chairs and good wifi and workspaces... which you'll need because they're SLOW. Two hours for an oil change??? Normal, if not faster than normal. Under warranty? I want that established service history. Warranty expires? I'll be going elsewhere, if only for time. read more

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I am posting this review to help future buyers avoid the experience I've had with Round Rock Hyundai. At the time of purchase, the dealership promised to repair the cracked windshield, but despite many conversations and follow-ups, the windshield replacement has never been completed. The crack has now spread into three major windshield cracks, each running across the entire glass or down to the bottom. This is a serious safety issue and has made the van unsafe to drive. A safety-related repair that was part of the deal should not be ignored by any dealership, especially one as large as Round Rock Hyundai. We cannot afford to fix something that the dealership already agreed to handle. My brother has stage 4 colon cancer, and I pay for all of his bills and care. Some days we struggle just to afford food. Even knowing this, the dealership's customer service continues to give encouraging promises with no actual results. I was told over the phone that a new windshield had been ordered and that other issues with the van would be inspected. Every time, I received positive "updates," but nothing was ever done. The customer experience at Round Rock Hyundai has been extremely frustrating, exhausting, and disappointing. Buyers should be aware that Round Rock Hyundai has not honored its commitments, has not addressed a safety-critical issue, and has not followed through on repeated assurances. I hope management finally takes responsibility, because this situation has dragged on far too long and has caused unnecessary hardship. read more

Well I've been working with Conner at RR Hyundai to get this issue resolved. Car is going in today ,will update later! Will certainly upgrade star rating if this goes well! I dropped the car off at 10:00 am yesterday and by 2 pm Conner called me to let me know is it was ready!! He hid just what he said he would do and I am very pleased with the end result. . Lesson learned... if your salesman offers anything, get it in writing, you may not have a Conner around to help make things right! Thanks Conner and RR Hyundai!! read more

Stay away from this dealership. I had to report Round Rock Hyundai to Hyundai Consumer Affairs and NHTSA, and I am now looking into legal representation. Details: I brought my 2013 Hyundai Sonata in for serious safety issues -- repeated engine stalling at highway speeds and excessive oil consumption. The dealership kept my car for eight days before completing the KSDS update, and only did so after I escalated to the general manager. Even then, they refused to perform further diagnostics (such as an oil-consumption test) and instead focused on unrelated repairs like replacing the alternator. Despite the clear safety concerns, I was not provided a loaner or rental, even though settlement terms require it. My independent mechanic confirmed the dealership's refusal to address the issues was unacceptable. Very disappointed that my safety concerns were dismissed rather than taken seriously. read more

Been several months and Mike still hasn't returned my calls or emails (Way to go Mike). But the good news is Hyundai in Leander has just opened and has so far Outstanding service. read more

My wife and I have purchased 7 vehicles of the higher packages at Round Rock Hyundai, including a Genesis. the cars have been great, and a joy to drive. Negotiations from sales have been on with the average dealer. Initially, our service experiences of past years, have been great! Therefore we continued purchasing vehicles because of the quality of service! These last couple of years, we've noted that service is terrible. One must schedule at least 4-6 months out. On our last service, after scheduling that far out, and upon arrival, we were kindly asked to come back another time, because they running behind?! This is even after we received a number of texted reminders! Unfortunately, well now have to travel farther for our services going forward. With it, we'll take our vehicle purchases as well. Please take heed before you purchase a vehicle or need services here. read more

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Attempted to get my car serviced. Not a good experience. As soon as I got there, I was greeted and asked if I had an appointment. I did not. Right away - the "advisor" was like well you need an appointment. Mind you I was there at 7 am, right at open and there was no customers there. I mentioned the issue to them (email Hyundai sent with the issue included) and they look at me like I had three heads. "Not" knowing the issue, they stated "I can schedule an appointment for you and you will have to drop off the car, it would be there about 2 days", at which point I was your kidding right? I said no thank you. I am going to go to another dealership to get my issue addressed. The whole experience was a huge turn off and I will never take my business or recommend them to anyone there. PS: I took my car to another dealership that same day/morning. issue was corrected within 1 hour. I also called the dealership to provide my feedback to the service manager and no one has reached out. I guess they do not care much about customers and it shows. read more

I came to Round Rock Hyundai ready to buy: pre-approved, well-researched, and with specific vehicles already on my shortlist. What I encountered was one of the most frustrating dealership experiences I've had. They refused to allow a normal test drive. Their policy? You can either drive a preset route that avoids highways entirely and stays within a small loop, with a sales rep in the car, or, if you actually want to drive the car properly before making a decision, you have to agree to a price first. Yes, seriously. They expect you to negotiate and commit before knowing how the car drives. After insisting I "make an offer" on the vehicle that I'd only barely seen, they rejected my offer out of hand. No counter offer, just take it at the price they have it. Why even pretend the price is negotiable if it isn't? There are too many dealerships in this market that respect informed buyers. This one clearly doesn't. Save your time. read more

We bought a new electric vehicle from here a year ago and that was an okay-to-good experience (we had an appointment with the sales guy we had talked to earlier in the week, and no one told him we had arrived, so we waited an hour to be seen, and he had been wondering where we were too, which didn't bode well for customer service... but we wrote it off as a mistake). We got a price match for the Ioniq5 from a South Austin dealer and drove off the lot with our new EV. In the year since, the car has performed perfectly. We'd been getting recall notices for the ICCU so I made an appointment to get it taken care of. The appointment scheduler online had openings about a month out, so I scheduled the recall work as soon as I could, hoping that Ioniq5 ICCU issues wouldn't plague the car before we could get in to see the dealership. Luckily, the car still performed perfectly and when I went in for service, it was done in about 3 hours and I was on my way. I have read a lot of negative things about Hyundai dealerships in general, so I'm wary about any future visits we have or issues we might have with the car. I'm waiting for the other shoe to drop. However, so far so good. Knocking on wood that this car is a good 'un and it stays running (and charging!). read more

If I could give a zero review instead a one, I would. I bought my car at this dealership new in 2022 and the cruise switch has now broken 3 times. It is still within the 60000 warranty time frame, but the "service" department says I have to leave the car with them for 4-5 days just to diagnose the problem. (I know what the problem is). This is completely unacceptable, so I just took my car home again. They clearly do not provide service and do not make any attempt to honor their warranty. I had been happy with my last Hyundai, and this one is fine also, except for the lemon issue with the cruise, but I will not buy another Hyundai as long the closest dealership to me is Round Rock Hyundai. read more

Wil Turner was such a big help when I took my Hyundai Palisade in for service. He explained everything very well at the beginning and there were no surprises as we went through the process of addressing my vehicle's concern. I really appreciated his integrity. Thank you Wil for a great experience at the Hyundai Round Rock service department. Keep up the good work. read more

Hyundai reliability is terrible, quality is terrible. Avoid this manufacturer. My family has had to replace the engine on all 3 of our Hyundai's. On the 3rd one the new engine only lasted 30K miles. When I took it to the dealer they declined to cover the problem saying the car was out of warranty even thought he engine only had 30K miles on it which they know because they approved the work the previous time. This dealership is also terrible. No personal service quality of any kind. They treat you like a number and have no idea who you are no matter how many times you talk to them. read more

All we needed was the arm rest piece that broke to be replaced. It is a simple job. I waited over an hour the first time for service to get all the photos and paperwork taken care so they could order the piece. Then I needed to come back to have the piece put in. Over an hour wait for that appointment! They didn't even wash my car. When we got into our car it smelt like gasoline. I was told if I made an appointment early (which I did) it would be a quick fix. We won't be coming back to Round Rock Hyundai. read more

The only good thing I say about the service department at Round Rock Hyundai is there are several other Hyundai dealerships in the greater Austin area and knowing this has made a world of difference. read more

The customer service lady, Cami was condescending and rude. The whole dealership has a stand-off ish vibe.

Wow! What a difference a year makes! I had a bad experience trying to get my car serviced last year. 45 days to get an appointment. Then a 2-1/2 hour completion time--just for an oil change... Was very disappointed & ended up going to Jiffy Lube & getting it done in 15 minutes. Flash forward a year & I needed to get the recommended services for our mileage. I was pleasantly surprised that I could schedule an appointment for the next week. Then, when I brought the car in for service, I was greeted with a smile by Michael Zanders who explained exactly what services would be provided and an approximate time for it to be completed. Michael just let me know that all services have been completed & the car washed -- well ahead of the estimated delivery time. I give Round Rock Hyundai an "A" for my customer experience today--quite an improvement from the "F" I gave them last year! Thank you, Michael and Round Rock Hyundai!!! read more

Don't go here. Especially if you're a woman. I am writing this review after requesting remediation with management and had no response. I dropped off my car for an 80,000 mile maintenance check and picked it up in worse shape than I brought it in - see photos. My front bumper was dangling, there was a greasy panel door on the floorboard and a steering wheel lock on the front passenger seat with no explanation. All of that was concerning, but the crux of my issue is the response from the service reps. They alleged that I brought in my car with the dangling bumper. In fact when I asked about the bumper, a service rep asked me, "What do you want, a new car?" Regarding the random wheel lock in the front passenger seat, apparently there was a recall on my vehicle, but there was no explanation. The service rep told me that it was my responsibility as the owner to know about the recall. Honestly, their defensiveness and condescension were impressive. I've never been spoken to so horribly or rudely. The scary part is that there was never any accountability. Is that where you want to take your car? read more

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Disappointing Customer Service and Lack of Accountability I'm writing to express my frustration with the absolutely unacceptable level of customer service I've experienced. It's bad enough dealing with poor service in person, but then reading the generic replies from management "Micheal Williams", that claim to address "genuine concerns" is just another layer of disappointment. Every time a customer leaves feedback, management's response is to ask us to reach back out. Let's be honest here--when we leave our cars, you have our phone numbers and email addresses. So why are we expected to chase after you for a resolution? It's just another piss-poor excuse for not taking accountability. Now that I'm the one reaching out, I'd like to know what you're actually going to do differently. Enough with the canned responses--it's time for action. read more

I have bought 5 vehicles over the past years from Round Rock Hyundai. with that being said, here is what horrible service they have. my Wife's car A santa Fe limited (really a nice car ) she has had 2 of them. there is a recall on this car, and her air bag light has been coming on intermittently. This is a concern to me because I was the owner of two Auto Body Shops in Nashville for many years and my family owned one in Austin where I grew up. I called Round Rock Hyundai to see if I could get the recall done and have the air bag indicator light diagnosed. the person on the phone told me diagnostics are full until February 2025. seriously? i ask what would happen if it went off while driving ? she wasn't in the least bit interested in my problem that is a Huge liability for Hyundai and Round Rock Hyundai. after calling the day before and getting the same results except that person said someone would call me back to help me. Never received a call. I ask to speak to the General Manager and she said that wasn't possible but could get him to call me back, yeah right. she then said we can take care of the recall in October but not until February on the air bag light. I never was able to reach anyone of authority to really understand the problem, liability or help me. she then said well if you want to walk in and leave it with us for 2 weeks we will get it done. what? I ask do you have loaners or rent me a car, or just schedule me in for two weeks. nope. No cars to loan or rent for you. And you have. To leave the car here for two weeks. Lip services at its best at Round Rock Hyundai. I urge anyone that is thinking of buying a vehicle from Round Rock Hyundai, don't get fooled. they don't care about past customers or serving them with problems in a timely manner. Not to mention how rude they were. Even though I had purchased 5 vehicles from Round Rock Hyunda. I'm seriously thinking of taking my car in and sitting in their waiting room sharing this story with others that are there for service every day all day. I'm retired and have the time. or Read up on picketing laws and doing that every day. Any suggestions please send to my email ifixedrex@gmail.com. read more

My brother bought a brand new hybrid Sonata from this location a few yrs ago. It has had issues at least every few months or so with the engine, so it's been in and out of the shop. Their turnaround time for repairs is abysmal. New(ish) hybrid Sonata and it's taken over a month, if not two months already, to get a complete engine replacement on a barely 3yr old car. The "case worker" fails to update unless you call them at least once a week and give you the runaround on when repairs will even start, and that time-frame seems to be continuously extended. Avoid this dealership at all costs. We have a Kia and have been 1000% more satisfied. Dealership addresses issues in a timely manner. Had an entire rear hatch replaced within a week of being rear-ended. Different company, but just goes to show how much Hyundai does not give two hoots about inconveniencing you for months. I will never buy from them, and convincing my brother to trade in this LEMON and buy elsewhere. read more

Full disclosure before reading - we ended up buying a Toyota RAV4 Woodland edition and were not set on a Hyundai but wanted to check one out. That said, the quality and service of this dealership played a part in our decision. We wanted to test drive a Santa Fe Hybrid and upon walking in everything felt off. We weren't greeted, the sales floor looked dingy, the receptionist seemed bothered when we asked if we could find someone to help us test drive a car and once she said yes, we just sat and waited for 15 minutes without anyone coming to see us. We eventually just got a bad vibe and left. If you want to know how a dealership should be run go visit Cedar Park Toyota - they are super friendly, welcoming and make the entire experience amazing. Round Rock Hyundai was just the opposite in our experience. Their poor attitude and lack of attention possibly cost them a sale. Avoid. read more

This place has the worst service department.. you make an appointment for an oil change and you are not even getting serviced at that time.....you wait 2-3 hours for an oil change and their reply is well it's like going to your doctors office..... what a piss poor answer!!! Not worth your time. Go to Jiffy Lube!! read more

Worst experience ever with an auto dealership - Round Rock Hyundai has a complete lack of accountability for their actions and should not be trusted. First let me state that I have been the proud owner of Hyundai/Kia vehicles since 2007, having been the owner of a 2007 Santa Fe Limited, 2014 Kia Soul !, 2016 Kia K900 VIP Luxury, and my current 2019 Kia Sportage SX Turbo. On December 21, I made an afternoon appointment to look at a new Hyundai Vehicle at Round Rock Hyundai. While there, damage was done to my car while in the custody of their employee(s), and I was subjected to unacceptable treatment from their used car manager. My Sportage was damaged as follows: when I arrived at the dealership, the lock/unlock button on the driver's side door handle was intact.  When the car was returned to me after being evaluated for a potential trade-in, this button was missing, leaving a hole with the internal mechanism exposed. I know that the button was intact when I arrived at the dealership.  I always unlock and lock my Sportage by pressing this button, and I know that when I arrived at the dealership and exited the Sportage, I pressed this button to lock the car.  Also, I had come to the dealership about two days before December 21.  At that time, I showed the Sportage to their salesman.  He looked through the opened driver's side door, and if the button had been missing at that time, it would have been readily apparent. He told me that my vehicle was one they they would be interested in taking in trade. On the day of the appointment, when I pointed out the missing button to the salesman, he went to their used car manager to have him look at the door handle.  The used car manager rudely questioned my word about the button being intact before I allowed the Sportage to be evaluated.  He looked at the handle, and said that my Sportage must have come in that way prior to the trade in evaluation. He then asked me if I had looked at the handle after I parked the vehicle, and I said I had, and then he said "Do you always look at the handle when you close the door?", which was in a very inappropriate accusatory tone. I reacted strongly to this, asking him what he meant by that statement.  I certainly looked at the handle and the button in order to press it, and I felt the button in its proper place when I pressed it to lock it.  Otherwise I could not have locked the car that way. I eventually spoke with a manager, who told me I needed to calm down. I was told that this matter would be addressed, and I waited to hear back from the dealership, but I was not contacted.  I finally sent a text to the salesman about the matter and today on Friday December 27, six days after my car was damaged, I finally received a response from the salesman, which was highly unsatisfactory. I was directed to speak with the manager, the same man who told me that I needed to calm down. Naturally after my experience, I have no confidence in dealing with Round Rock Hyundai, so I contacted Kia of Round Rock service department about the cost to repair the door handle and lock/unlock button.  I was told that the repair would cost a minimum of $600, and if the door handle had to be replaced, as much as $800 if it needed to be painted to match. I negotiated with the Kia of Round Rock service department to repair the handle using a button switch pigtail at a cost of $420, not including shop fees. Finally, as of January 28, 2025, the door lock/unlock button is functional again, although there is no warranty on the supplied part, as I purchased the part from a source other than the Kia dealer. Imagine entrusting your vehicle to a dealership, thinking that it would be safe in their custody, then have it returned to you damaged in this manner. This is the worst experience I have ever had with an automobile dealership. The manager is well aware of my complaint and has all my contact information. As of today, January 29, 2025, I have not heard anything from him or anyone else. Be warned that you may experience something similar if you bring your vehicle into their dealership. read more

Round Rock Hyundai - Drivers side door handle showing missing lock/unlock button - Car Dealers Near Me - Round Rock, Texas

We are very unhappy with our 2025 Hyundai. We found out that we cannot use the cruise control with our sunglasses on. The car has a camera that needs to see the driver's face and eyes at all times. With regular polarized sun glasses it will disable the cruise control in about 5 seconds with a message on the dash that says the facial recognition could not see the driver. Deep in the car's manual it says we cannot wear polarized sun glasses while using cruise control. The dealership people had no empathy and just said "that's the way it was designed." They would not let me speak to the General Manager and try and get his help. There is a setting that says it will disable the camera, but the camera still comes on when using cruise control. read more

Everything is said and done the warranty covered my daughters battery... Lesson learned, learn how to check batteries before buying hybrid car! Long story short, there was a shortage in the supply chain, my daughter waited eight months for the battery to arrive... But the dealership that we took it to in a different city give us a loaner... to be honest, I think it's pretty garbage that hybrid cars can be sold as is... When that main battery starts to malfunction it shuts the car down... it doesn't care where you are or how fast you are going! Learn from my mistakes and pay it forward!!! read more