Just had a wonderful experience helping my Mom buy a new vehicle from Kia of Round Rock! We reached out to Jason as we had read previous great reviews about him. Jason's professionalism was truly at the highest level! Jason listened closely to what she was looking for and by the time we reached the dealership he had the exact car we were interested in all ready for a test drive. Then Jason worked on our behalf with the sales management team to pull together a deal that worked for my Mom. No pressure... always advocating for my Mom. And finally, Jesus in finance did an excellent job of wrapping up the deal! Again, no pressure... just kindness and respectful towards my Mom. Overall, just a wonderful experience! read more

Kia makes great cars but both dealers in the Austin area are really awful to do business with. Be sure to get everything in writing or they will get amnesia on what they owe you. read more

Round Rock Kia is horrible. 1. Horrible Customer Service in the service Department. Why do they make appointments if they cannot service the car on the day of the appointment? 2. I tell you why, so they can charge you extra charges. Why do I have to pay to rent a car, for them to repair a recall component? 3. I made the appointment on July 23, they could not get me in until August 13, the car will not pick up speed until it goes into 3rd gear. 4. When making the appointment, i was very clear with the servive dept, I needed to wait on the repair as it was my only Vehicle. You would think the tech would tell me, they needed the car for five days and I would have to pay 50. A day for a rent a car. DO NOT BUY A KIA. THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. read more

Took my car in last week, they hadn't gotten around to it so I simply just towed it back to the house, it makes no sense to set an appointment if you aren't able to service the car DURING the appointment time, as I was looking in my vehicle, the side parts were taken off, for whatever reason, and I didn't get a call, the service department is the worst! read more

Dropped my car off because the battery in my 1.5 year old car was completely dead, battery warranty is for 3 years/36,000 miles, neither of which apply to my car. Several hours later I got an invoice for a recommended battery replacement for $365 and a statement that my battery's "state of health" was at "0%". I called the service center to let them know my car's battery still falls under warranty, but my assigned advisor was unavailable. An hour later I received a text from the advisor they are looking into it. Several hours and no additional texts later I called again for an update, with the advisor still being unavailable, as well as unresponsive to a follow-up text. 1 minute after the service center's phone lines closed, our advisor texted that the battery now starts without jumping and does not fall under warranty. Funny how the battery needed to be replaced when you thought you could charge for it, but miraculously it's "working" again once it should fall under warranty. This is a beyond unacceptable business practice, trying to scam people who may be unaware of their warranty status and consumer rights. If I could give 0 stars for this experience I would. I am expecting Kia to honor their original recommendation of replacing the battery, at no cost to us, as I have no intention of getting stranded at the side of the road due to their immoral business practices. read more

Horrible service. Issues even after service. No call backs and no records of appointments

Treated as if I'm nothing: An Unacceptable Experience at Kia of Round Rock I want to warn you: if you continue reading, you will see a scathing, and rightfully so, review. Continue reading to get the real story about this place and the Kia brand. About a week before I brought my car in for warranty service, I spoke with Kia USA Customer Service. They informed me that my warranty would expire on August 4th and even called the dealership to set up an appointment for me to ensure my repairs were done on time. They scheduled the appointment for August 4th. I specifically verified with the customer service representative that the August 4th appointment would still be covered under my warranty, and they confirmed it would. Feeling confident that everything was in order, I arrived at the dealership for my appointment--this was during my final exams in college. The service representative who assisted me had an unprofessional demeanor, which was disappointing from the start. Unfortunately, it didn't get any better. The representative proceeded to inform me that my warranty had actually expired at 11:59 p.m. on August 3rd--not the 4th, as Kia Customer Service had told me. He said he would do everything he could to get an "exception" pushed through, but his attitude gave me no confidence. I was already deeply disappointed. While I waited in the lobby, I tried to focus on studying for my finals. I also needed them to finish a repair I had paid for in cash last year, where they failed to reinstall the window tint on my rear passenger-side window. My Kia Forte had been broken into and someone attempted to steal it. This was part of the ongoing Kia theft trend happening across the nation due to Kia installing subpar theft systems in their lesser models. I had the vehicle repaired at this dealership, and while waiting to hear back about my warranty, they charged me an extra $29 to get the window tinted. After the window tint was completed, the representative rushed me out, saying he would get back to me. When I got to my car, which had been there for several hours while I waited to hear about my warranty, I noticed my dash camera was unplugged and my backseats were wet. I figured it was just some water from the new tint, but I should have paid more attention as he hurried me away. When I got home, my back seats weren't just wet--they were soaking wet near both doors. They ended up with huge, brown stains that perfectly molded to the shape of someone's backside. I decided to let this slide because I needed the dealership on my side to get the warranty claim approved. I used my handheld steamer to remove the stains myself, and the water tank was filled with nasty, rusty-brown liquid afterward. I planned to make them take quality pictures of my backseat next time I brought the car in and request that they not unplug my dash camera. How could I prove they caused this massive stain when they unplugged my camera before the service began? It seemed like rotten people were working there. It gets worse. The representative promised to call or email me back. He did not. While I was waiting to hear back from him, I received a callous and impersonal email from Kia denying my warranty claim, not from the representative. This was after a frustrating waiting period. Because the repairs were important, I ended up ordering some of the parts myself. He never got back to me, not with an email or a call. Several weeks later, I received a poorly written and disingenuous email from him that said, "Hey, not sure if you received my last email..." Again, he had never emailed me. I double-checked just to make sure this person was trying to play me. He and his Service Manager never followed up with me after this. I was treated terribly by these people and by Kia. I will never buy a Kia again. I have had nothing but one headache after another with my ownership experience, and this dealership is a big part of the reason. These people are simply bad. read more

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RUN AWAY if you're looking to buy a Certified Pre-Owned Kia or service your vehicle here. By far, buying a Certified Pre-Owned vehicle at Round Rock Kia in September 2025 was the most disgraceful experience I've ever had at a dealership. Unless you have your own mechanic inspect the vehicle before unquestioningly trusting the "Certified" label, stay away from this place. I later found out that their certification means about as much as Monopoly money. After returning twice in October for an oil pan leak that was somehow missed during the CPO inspection, the issue still remained unresolved, and they refused to acknowledge responsibility. The service department, led by Service Manager Wesley Warmke, was unprepared, uncommitted, negligent, and completely incompetent. In the end, I was left with no option but to pay out of pocket for their mistakes to be fixed in another location. If I had one wish, it would be for him and his team to receive the same lazy, negligent, and uncaring customer service provided to me in every business they deal with for the rest of their lives. read more

I took my family in to test drive an ev9 and the sales person took us to the car and left. no keys, no test drive. we waited for a good 15 minutes and left and went to another Kia dealership. its kinda weird ignoring people who want to purchase a car. read more

This is probably my fourth time buying a car from this dealership, and every experience has been nothing short of excellent. From the moment you step onto the lot to the time you drive away in your new car, the entire process is seamless and stress-free. One of the main reasons I keep coming back--and recommend this dealership to others--is my salesman, Jason. He's consistently gone above and beyond to ensure I'm happy with my purchase, making the car-buying process easy and enjoyable every single time. His professionalism, knowledge, and dedication are unmatched. I also have to give a shoutout to JT in the service department. He's fantastic at what he does and always makes sure my car is well taken care of. It's reassuring to know that the service team is just as reliable and attentive as the sales team. Overall, this dealership has earned my trust and loyalty, and I genuinely look forward to working with Kia again in the future. If you're looking for a place that prioritizes customer satisfaction and delivers a consistently great experience, this is the one! read more

Never purchase a used vehicle from them. They are scam artists and will do whatever benefits there pockets. I wish I would've known and brought someone with knowledge of dealers but I know now. Watch out for their warranty's because the base it off whatever they don't have to pay out of pocket to fix a broken car they try to sell. Please please read this before purchasing a used car from them. I don't wish what I've gone through financially with this car on my worst enemy. I still have pay off the car while I've also payed 5 thousand dollars to fix the car already and who knows what it is now . They don't care don't be fooled. read more

Took my Kia Soul in last Wednesday for a recall notice on some part related to the catalytic converter, which has been failing in my car for months. I knew what they'd do, and I wasn't angry until they didn't give me any updates until yesterday, Wednesday, a full week after I brought it in. They did virtually nothing to it except change something in the dash. They told me when it was brought in they could check the codes and if the converter was bad, they'd replace it for free. Cool, I was fine with it if they could do it. They order the converter and don't tell me until yesterday that the code isn't for that problem and it'll be extra to fix only after they charge me $250 for diagnostics being run to confirm. Y'all are inept at customer service. Do not tell a customer you can do a very expense repair for free, order the part, keep someone's only means of transportation for an entire week, and then tell them you can't do anything about the cat converter that you said you COULD fix. I'll never go back here. I'm actively looking to sell my Kia and they've lost any future business with me and I'll let my family and friends know this is not a dealership that communicates until you call and harass someone in their sales department to go ask the girl in service, named Jamie, to speak to the customer she's been ghosting for a week. Stop sending me flyers about recalls. I am done with Kia. read more

Check was received a couple of weeks ago. Happy that Kia followed through with the refund.

Mr. Wills made our experience at KIA OF ROUND ROCK the best experience i have ever had a dealership. His attention to detail was under standard. He helped us find, and buy the perfect car. read more

Not reliable at all, customer service, orientation and delays are a norm. Think 1000x times before you visit here. The sales manager Angel Ortiz, his sales team (Mohammad Riaz) and his finance team led by Jesus are a total waste of time. There is no compassion, no business model, no service model in place. Working haphazardly with no focus on customer requirements. Please please please find some other KIA showroom. Kia is a great upcoming brand but please find the right showroom and definitely not Kia of Round Rock! read more

My first experience with KIA round rock was amazing. So much that when it was time to trade my car in (unfortunately due to known kia malfunctions), I decided to go back to Kia round rock (hour drive). This time it was awful and so much scamming. After we agreed to terms, they changed total price of vehicle and added on so many extra services that my new monthly payment doubled. If I didn't look closely at the paperwork at signing, I would have been completely screwed. Their head salesman kept interrupting and trying to take over my sale (come to find out, he was the one that added on all extra services and was trying to push it through before anyone noticed). They tried to make it right, but told me that I had to take some of the services because I agreed to them. I was told they come with car, no conversation about add on, I even said I didn't care about some of the items like lojack, but I guess since i didn't directly say I didn't want the add on service, they took that as agreement. Do not buy from them. Find a different Kia dealership. The manager of sales is a lying slithering snake. The front desk doesn't even know employees names. I made an appointment to drive cars and got a confirmation email in morning, i showed up and no one knew about my meeting nor prepared. read more

I went in today at KIA ROUND ROCK to get my car serviced. I had 8000 miles and I needed my oil change and what was cool was it took me 12 months to get 8000 miles. How Lucky can I be my Service Advisor Jamie was so nice and polite and she did such a great job helping me and walking me through the process on my need service and the 2 Recalls that were not major very minor recalls, but they had to check those as well and I was prepared to sit in the lobby and wait two hours for my car to be done. Jamie told me that now at Round Rock KIA would Uber me home at no charge and then pick me up when the car is ready at no charge, that is AWESOME!!!! so that's what I did. I took a Uber home. Jamie sent me a text to let me know my car was ready. They sent an Uber driver to come pick me up . When I was back at RR Kia Jamie walked me through all the things they serviced and showed me my car and gave me my keys. This was five star service from Jamie wow, so I am looking forward to going next year to get my car service or maybe sooner RR KIA is the place to go. When you do go there make an appointment, ask for Jamie she will treat you with top-notch service with a smile Thank you, Jamie. Thank you of KIA of Round Rock read more

Kia of Round Rock - I am at ROUND ROCK Kia North to get my annual car service - Auto Repair Near Me - Round Rock, Texas

Been trying to get an oil change appointment for 2 weeks. The website says nothing available for 130 days. I call the department directly and never get a person. Leave voicemails and no one calls back. read more

Impossible to reach service. Online no better to schedule since I need recall service.

Don't buy Kia always doing the minimum and charging the most. My used car started burning oil after warranty I noticed. I was never told it was burning oil at changes done now it's past warranty and burns oil. Don't buy these cars. And if you do have them check your engine burning oil at oil changes. read more

Stop disrespecting veterans and their families. Lithia that owns round rock kia is blaming kia America for requiring dd 214, marriage license etc . I've done business with with them 2014-2020 owning 2 Sorrento and never was asked for my dd 214 from any car company. I just bought a expedition. My wife was buying a kia and instead of accepting my and my wives military IDs, they said they hv to hv my dd 214 and our marriage certificate. Lithia, in case u don't know, military IDs show ur in the military or a veteran. Spouses ID shows they are married to their veteran etc. No need to treat vets abd there families like that. read more

I could not be happier with my new car purchase experience. Fidel was great. I have yet to need their service so no comment about that. the only pressure I felt was a little from their finance rep but she was just doing her job. no problem, you should expect that at any dealer. read more

Service center is horrible. You walk in and there's about 4 employees on computers who don't greet you or offer to help you so you stand and wait patiently. Then another lady comes in and one of the women asked her if she needed help. Ummm helllooo???? What about me??? was like this when I dropped off my car and when I picked it up. Super unorganized and everyone looks miserable to be there. At least say hello and acknowledge someone's presence. read more

We had a kia 2017. And they left it off the recall list...paid the car off...then the piston ring destroyed our car..was complete garbage.....sold it.......NEVER BUY ANY KIA... NEVER....TRUST ME...they also have new piston recalls...that dont work......no matter how good the car looks....or what they say....DO NOT BUY IT read more

I would absolutely recommend Kia of Round Rock for anyone looking to purchase their next vehicle! Jason Thompson was an absolute pleasure! Fidel was so kind and courteous! The whole process was smooth. I felt like I got the royal treatment. They made me feel like they were truly serving me as a customer. Not once did I feel pressured or persuaded into something other than what I wanted. The finance department was very smooth and explanatory and worked with me on a budget I felt was more in my favor than just fair overall I would give everyone an 11 out of 10! read more

I bought my Soul here five years ago. Had a dead battery this morning. Got a jump and brought it in. It took two hours to learn and achieve -Nothing! I could not get a straight answer to find out if I needed a new battery or whether it was still under warranty. My car has 50000 miles and this is its second battery. I asked why a car would need a third battery in 50,000 miles. I was told "well here in Texas we have very hot summers ((really! I had no idea!!)) I was told since the last one was replaced under warranty, this one likely would not be - even though it's less than three years old. A new battery would be close to $300 or more. I Also needed an oil change. I Was quoted $98. I just got it done elsewhere for under $50. We all understand that dealerships over charge - but a 100% markup? Why would I buy another car from a place that wants to shake me down for a 100% markup ? PS I can get a new battery at Walmart or Costco for $179 w free installation. So That would have been Another shakedown, if I had stayed with you today. Meanwhile I did talk to sales to just explore what a trade in would look like while killing time. I Was very clear it was a very preliminary conversation. Sales guy not capable of that, apparently. He kept trying to string me along on giving me a ballpark trade in value while priming the pump to rope me in today. I just wanted to get an idea of how much equity I have in my car and a spitball idea of how much I can expect it to depreciate over the next year as I finish up paying it off. I wanted to compare my current payoff to projected depreciation from year 5 to 6 on my car. That's it. The numbers may have convinced me to go ahead and do a trade in. We'll never know. Instead of straight forward information, I got a car salesman who just couldn't help himself from turning on the BS. This is why people are turning to Carvana. Will traditional car dealerships ever learn that people no longer have the patience for the same silly car dickering games they've been playing since Henry Ford was in short pants. It's exhausting. Feedback - I came in today a happy Kia customer. Ive really enjoyed my Soul and recommended Kia round rock to many others over the past five years. But Two hours later, just yuck! I got my keys back and left without spending a dime in either dept rolling my eyes at the stereotypical car dealership doublespeak. Neither dept spoke to me in a way that made me feel like I was getting fair, honest and straight forward information that I could trust. Based on this experience alone, I will buy my next car elsewhere. Feedback - just don't talk to your customers in an oily way. You would have gotten a lot further w me today and in the future, if you had just been more straight forward. You are driving yourselves into extinction. No pun intended, of course. One other thing.. I walked allover your lot looking at your inventory. Most of your cars either did not have sticker prices posted in the windows to see or they were inside the car and hard to see. More silly sales games. If I could see the MSRP's maybe I would have even considered a more expensive model next time. I wanted to compare the soul prices against the sorento. I would also like to point out that I bought my car from you during the early days of the pandemic when you had a lot full of 2020's you couldn't move and everyone was in lockdown. You were thrilled to see me then. Five years later, not so much. Well alrighty then, KIA. read more

Warning! Be prepared for a 3 plus hour wait. I dropped off my car and almost 2 hours later my vehicle moved up to the showroom side door. I thought it was done and went to ask if it was done. He said not yet. I just assumed they didn't have the keys back to the service team yet. 10 minutes later I went back and asked if they had even started it yet. The answer was no. The service guy then told me that he's been telling everyone it's a 3 hour wait. Wrong! He never mentioned that yet. So even though you have an appointment at 9:20, it's just a "check in time". So you will be done when they get to you. What a joke! Thanks for wasting 2 hours of my Saturday read more

Service dept is horrible at being professional and considerate. I brought in my 2013 kia forte for an oil change, inspection and a few minor repairs on a Tuesday appt at 7am. The diagnostics resulted in $5000+ worth of repairs. As I declined most services, I tried reaching out to find out when I can pick up the car. No response. Phone, text and vm. My wife even called to complain. The car is not even worth $2000. Just shows the dealership doesn't care who they screw! I just picked up the car at 5pm on Wednesday. Finally got a response to all my messages...advisor said she left work early on Tuesday and forgot to hand it over!?! DONT come to Kia Round Rock. It's the first service dept that didn't clean my car after servicing!?! Low class!! I would give it no stars if I could. read more

I had an appointment at 10:00 a.m. and arrived around 9:30ish and after waiting 10 minutes was told it would be a 3 hour wait for an oil change and I said I have an appointment at 10:00 and they said they're running behind and I said well you could at least have called me and given me that option I live 45 minutes away. They said they don't have an option to call me and I'm thinking to myself yeah right doesn't make any sense but anyway I asked to talk to the manager Wesley who wanted to start his conversation with he's short-handed and I said I don't want to hear it I came 45 minutes and I'm not waiting 3 hours you could have called and told me you were running behind and the whole time he's just looking at me like duh never said a word so of course I ended up getting angry and just leaving. I told him I gave the girl an awesome survey last time because they offered a free tank of gas and they gave me an example of the survey to take so she could get 100%. I wish I never took that survey because I've never received such bad customer service in my life. Westley was very unkind uncaring unhelpful. I've had 5 Kia cars and never experienced what I did today from Westley. Be aware of Westley not any help and zero customer service experience. Wish I could have given zero stars. read more

Very nice. Customer service was top notch. We love the car we got and they made it easy to get it done in a short amount of time. Highly recommend. ​ read more

The service department is useless, unprofessional, and very rude. We have a warranty issue, and they are telling us we "need to fight it out with them" SINCE WHEN DO THE CUSTOMER DEALS WITH THAT. Usually, you take the car to the dealership, and they deal with the issues. My car is a brand new car, only 10k miles on it! JR stay the hell away from him. My husband is also ex military and treats people respect, not his guy. Don't buy a Kia stay away from this service department. At the end I had very ugly things to say, I'm done letting them treat me like I'm an idiot. I'll take my business elsewhere. read more

I would like to let Kia current & future customers & clients of the Great Customer Service Awarded to me by the Floor Manager Mr. Welsey Warnke, with the assistance of Service Rep Mr Ryan Rohn. The service dept was busy with morning customers on 7/8, however Welsey notice all his Reps were busy & asked to help metil another Rep was available I informed Welsey of communication breakdown my last old, which very seldom happens since buying my vehicle there & get it service. Welsey stated he would make that would not happen today, said Kia would rectify my lasr service appointment. Welsey introduced me to Ryan, Great Customer Service Demeanor, between Ryan & Wesley they Wow'd by granted me discounts regarding my vehicle's servicing totaled over $500., regarding my last service appointment. Much Thanks Mr. Wesley Warnke & Mr. Ryan Rohn, Your Great Customer by You Both, Stands on Business, Promoting The Kia Way. Kind regards, Idris G Bradley ​ read more

I am extremely disappointed in Kia of round rock. I asked about a vehicle and tried try to get all the facts before I load my entire family which takes a lot of time and energy. I don't understand why a person can't just be honest and give me the details straightforward when I ask for them specially since I know I'm buying a used car. They put all their time and energy into making an appointment and getting you on to their property. It was a complete waste of time. He didn't wanna do anything to help me out and basically left me with a complete hour of wasted time. I wouldn't go, it's not worth the hassle. There's plenty other dealerships out there. Especially ones that will try their best to get you in a car that you need. I was ready to buy a car. read more

No one answers phone. Only 1 finance person available. General manager always gone. Left voice mail and text messages ... no one returns call. Requesting, because have not received documents for vehicle bought 1 month ago. Vehicle NOT even registered with state yet. Why did we buy from this dealership??? read more

*** Update *** this is the worse dealership. I now have 2 horrible experiences here- I have avoided this place for 2 years due to a bad sales experience (see original review below) but I thought maybe service would do better... WRONG they were terrible!! I had an appointment @ 1:40pm on 4.21.25 William English is the service advisor who checked me in. He told me it would take about 2-3 hours for my service, so I decided to leave it & come back later. He asked if it would be a problem if they had to keep it over night, I said no not really but I would need to know so I can tell my boss I wouldn't be in the office the next day- He said of course " I will call you before I leave at 5pm" he never called. I spoke to him the next day after calling 5 times on Friday the 22nd and he said there was still 3 cars ahead of mine, I said okay but I need it done today. I never heard from him again, I tried calling all morning on the 23rd with no answer, I showed up at 2pm on the 23rd. William had no idea where my car was in the process, had lost my paperwork and blamed the techs for it. He took zero responsibility for his lack of communication, the time wasted nor made any apologies just simply said "I will reprint the paperwork and give it to the shop foreman now" I clarified "So nothing has been done in the 48 hours you have had my car?" he confirmed "no nothing" I said "at this point pull my car around and give me my keys, I will take it somewhere else" I added that if he has simply done his job and communicated to me that it was going to take longer the 2 previous days I might not be taking by vehicle back today, that not only have I worked in dealerships and been a service advisor but I had communicated to him that I had a bad experience with this dealership before and yet he still failed to provide quality service. That him blaming his techs was not acceptable because at the end of the day it is HIS responsibility to the customer and he should have known where my vehicle and all the work orders in his name were in the process at the end of every day and when he comes in each morning. In closing AVOID this dealership at all cost, it does not matter the time that has passed or the department that you need. They are all worthless and to be honest this experience makes me never want to buy another KIA again. Original post-- The finance manager Ken Clark slipped an extended warranty/service agreement into the contract without my consent, then scrolled past it in tablet when I was signing the documents. He mentioned it at one point when we were discussing the GAP, I specifically asked the price difference with and without it he replied "it works out to be virtually the same" then he went back to the end price monthly, I told him I would hold off on buying the car so he said hold on and got the price a little lower monthly, I said okay thinking we were still talking about the just the GAP not both. When I had a chance to I looked at my contracts closer (which are given on a thumb drive not printed) I saw he had put them both on there and the service agreement was $2400!! I immediately went back to cancel it and he tried to lie to my face about it all. Stating we went over it, when I said yes you mentioned it & I specifically asked what the price difference was- you said virtually the same- which is not truthful the GAP was $699 and the warranty/service agreement was $2400. I want to cancel it now, I do not want or need it as it is a brand new vehicle with a manufacturer warranty. He tried to lie again stating he got me a better interest rate to make up for it which I responded "no the interest rate on my contract is the same interest rate my salesman told me before I ever walked in your office" at that point he finally filled out the paperwork to cancel it but I would never return to do business with him again nor send anyone I even remotely liked there! My actual salesman was great but the finance manager is a classic salesman. read more

I have no problem with the people in the service department. I understand they are just doing their job. I do have a problem with KIA. I have had my gear shift break and need to be replaced and my car needed a major computer update and would not do the update, no one at KIA could help me all I heard was their firewall blocked them from doing it. My car beeped at me for over a year every-time I drove it the whole time I was driving. I did call the KIA corporation and they had no idea how to help me and kept telling me to go to the dealership. Now the paint has started peeling on my dash trim. Of course this is not covered since I am over 30 thousand miles. Why did I buy an extended warrant. I really like my car but will not buy another KIA because they do not take care of the customers. I have less then 60 thousand miles on a 2023. Well I guess live and learn. read more

This service center is my go-to place to service my Kia Telluride. Their staff is extremely professional and helpful. During my recent visit, the service staff assigned to me even gave me an additional discount apart from my coupon discount because my car servicing took a while. Well, it wasn't their fault they had a backlog since it was the weekend. Their facilities have wi-fi, comfortable seating and coffee so it's a comfortable wait. During my previous visits, I used their complimentary car rides home while my car was being serviced. When my car was ready, the center texted and even arranged for a complimentary pickup to the center. My only issue with the center is that it's a pain to get an appointment. There is a long wait time. I had to wait for nearly 1.5 months for this service appointment. read more

Since there's not an option to reply, edited to add: We already had John's number and reached out numerous times via email, text and calls with no response from him. He has our number too! He could call us back rather than commenting on my review but instead, he had someone else on his team get in touch with us. After 5 weeks of having our vehicle and getting the run around, they finally told us that this repair will take 2-3 months. Had they been upfront with that 2-3 weeks ago, we would've been better prepared and/or shopped around for other mechanics. They also don't have loaners and they don't help with rentals. For a rental, we have to go through Kia Customer Care, front $800 ourselves and wait a minimum of 6 weeks to get a reimbursement. We have had the worst experience with the service department and their level of customer service. We made an appointment for a repair that was several weeks out. We dropped our car off on 5/23/24 and after 5 weeks (and counting) we still do not have our car back, and cannot get a response as to when we can expect it back. This has been an extremely frustrating experience and we can't wait to get our car back and never give them our business again. For the first ten days, we received absolutely no communication from our service rep, in spite of reaching out to her multiple times and through multiple ways - email, phone and text. When we finally did connect with her, we got the impression that they hadn't even looked at our vehicle yet because she couldn't provide any information. For weeks, all we were told was that they were working on getting approval for the repairs so they'd be covered by an extended warranty but they still hadn't even shared the details of the repair with us yet or a timeline. After being at our wits end, we had to get Kia Customer Care involved. We were receiving updates thereafter, and were told two weeks ago that they were going to order the parts for the repair while they waited for approval. They've since dropped the ball on communicating with us once more. When we asked them about a loaner vehicle a few weeks ago, we were told they do not provide that for long term situations. Additionally, Kia Customer Care told us the service center can assist with rental reimbursement so when we asked Kia of RR about that, the rep told me something totally different. When I pushed back, I was then told that it's a possibility but we'd have to see. We've yet to hear anything back on that. Honestly, I'm terrified to even go that route because I don't trust Kia of RR to not drop the ball on helping us get reimbursed. This is our primary vehicle and being that it's summertime, we've had to reschedule vacations and put plans on hold with no end date in mind. Additionally we had a death in the family during this time and this has caused so many issues with being able to see our loved ones who are hurting. read more

I feel like Kia has gotten too big for its britches. Or it could possibly be this dealership, which is still riding on the coattails of Covid. I went to go check out the K5's as I currently have an older Optima. Met one of the Dealers. He physically showed me an EX model and then we went back inside and he was plugging my information into the computer. He said "this is the one you want right?". And I said, well I'd like to test drive it first. And he was like "yeah, but this the one you want to get?". To which again I was like I would like to test drive it first. After one more back and forth I said yes this is the one I want. After he input all my information (which later turned into my email getting spammed with Kia ads) we finally went to test drive it. After the test drive, I saw the sticker in the car with the MSRP. I said so this one is 33K? To which the Dealer replied "no you have to pay the dealer markup as well". He pointed to a sticker next to it with some random add-ons. I asked "well what if I don't want things?" He laughed and said "if you want to pay MSRP go somewhere else, it's Covid times, nobody is gonna sell you a car at MSRP". At this point I was amused that he is actually telling me to go to another dealership. But my curiosity kept me there I guess. I asked him what the out the door price is for this car. We go back to his office and he's putting in more information into the computer. After awhile he asks me about financing, what I want my payment to be, loan terms. Finally I am annoyed and am like "I don't care about that, I asked you the out the door price". For whatever reason he has to go somewhere else to get this information, despite the fact we are physically in his office in front of his computer. After a bit, he comes back with this paper with the cost breakdown. I really had to hold back my laughter. There was almost 6K$ in added fees. From what I remember - $300 Kia service package, which covered "free" oil changes for 1 year. $800 for nitrogen filled tires and a 1 year warranty on the tires. Discount Tire would blush at that warranty price. $800 for a LoJack GPS thing (because Round Rock is basically the ghetto of Detroit apparently) which he said was 1 year of service, $400 window tinting. 800$ for an interior car warranty? There were more things, but those are the main ones that I could recall. After all the fees and stuff the total cost for a mid tier Kia K5 EX came out to over $40,000! Of course all of these fees were mandatory. I told him I didn't want to pay that much. His solution was that I look at a base model K5. I told him, I'm not gonna pay all that for a base model either. He said "well you gotta pay to play." I said well I guess I'm not playing and left. I then went over to Honda who happily sold me an Accord at MSRP. read more

I worked with Fidel and Josh on the purchase of my 2025 Kia Carnival. Fidel was very helpful and never tried a hard sell. He just kept me abreast of my options and with Josh, I and my wife were able to make a purchase and we are very happy. read more