Terrible first time here! Came at 730 and they were out of mac&cheese. Already a bad sign. They also weren't sure they had the 3 piece fried chicken dinner, huh...no chicken? Luckily, they had enough for our order. Pulled up to the drive thru window to be greeted by an employee and a trash can sweeping the parking lot. He was literally standing next to my car banging the contents of the bucket into the trash can. After he was done, he literally just stood next to my passenger door with his trash can and broom- - like a creep. No idea what his problem was, but it made me a little uncomfortable. Go about your night and clean something or go inside- it can't figure out what he was doing. Stoned...in a trance?? Idk. On to the food- or what they tried to pass off as food. Fries were undercooked, tasteless and cold. Chicken tenders were cold, rubbery and not fried in any way. My husbands chicken- obviously had been sitting under the heat lamps for what tasted like days- it all went to the trash. What a waste of $20. I really can't see this location being in business too much longer. Disgusting. Will not be back to give them another shot, waste of money. read more

first off, I'm a big fan of RoyRogers food Eric, and his team do the best they can for being shorthanded most of the time but the food is always prepared. Fresh delicious so don't hesitate to stop in and say hi to Erick. He does his best to make sure that your customer experience is always a good one. The store is always clean inside and out, the people are always friendly an willing to make sure that you have the best experience while you're there at their restaurant so stop by an have a great meal mark read more

Tried to order a family meal of chicken. 25 min wait. Come on man, y'all make burgers and chicken yet ain't got none ready during rush hour at that. Had at least 4 orders waiting. Fix ya life. These businesses don't be trying to make any money smh. read more

I VISITED ROY ROGERS IN GAINESVILLE THE MANGER ERIC WAS very exceptional and made sure my big order was right the cashier John is very fast and he is friendly and makes Sure your order is complete I wish there were more employees like John and Eric read more

Stopped by for a late lunch and all the employees were very polite, peasant and did a great job. There was another customer (maskubator) complaining and the manager handled it incredibly well! Food was great, quick and great employees. Great job RR! read more

Great. Love the number 2. I wish they weren't so far and few in between. I have to come from Woodbridge to have the best fries ever

Love the real roast beef not the compressed loaf they give you at an Arby's for example....tastes like Baltimore pit style. Love the big fixings bar where you can put anything on it you like, onions lettuce, pickles etc. the fries are good too. It is a little tucked back from the road so the drive through line is never backed up. I have had the chicken which I like and the burgers are average like a Wendy's. I don't think a ton of folks are familiar with Roy Rogers as a small chain but I have eaten there A dozen times & love them!! read more

Excellent food, service and decor. All it needs now is good old Western memorabilia.

Roy's has always been my favorite fast food emporium, but this Gainesville location is just too slow to tolerate. The employees are very pleasant, the food is always good, but you're likely to forget why you're sitting in line for 15 or 20 minutes by the time you get your order. As much as I like Roy's, this just is not worth the wait at the drive through. I went by today, counted eight vehicles in line, and knew instantly that that translated to a minimum half hour wait. I went inside, and had my order in less than ten minutes. What is the fatal flaw with the drive through? Why is it so, SO slow? read more

HORRIFFIC MANAGEMENT. I keep wanting to like/love this place but every time ( 4 visits since it opened) I have been completely disappointed. Tonight I walked in at 903 PM and the store is already 1/2 closed and they tell us it will be 20 minutes for chicken since they have none. I came back tonight to try and get some chicken for a movie night and it's 930 and they have NO chicken and said it would be 15 mins to cook it. How in the hell does this place stay in buisness??? read more

Worst roast beef sandwich ever. Roll disintegrated. Roast beef crumbles. Very disappointed. I was so excited when Gainesville got a Roy Rogers but not so happy with the food. read more

Roy Rogers - Roast beef crumbles. Terrible sandwich. Roll disintegrated. - Fast Food Near Me - Gainesville, Virginia

Came here for the first time thinking it was going to be decent even though no one ever talks about this place. I arrived and instantly there was a 5 car line and it took about 8 minutes to get up to the speaker. I ordered a 3pc chicken tender combo with fries and I then proceeded to wait 10 more minutes and when I got up to the window I saw someone who could barely stand behind the counter preparing the food. The window person took my order and gave me my drink and then handed me the food and told me the sauce was in the bag. Nice right? Ya well I get home to realize the dude who was obviously under some type of influence gave me 4 tenders and no fries at all. All I had was chicken and honey mustard. How can a business survive if a person like me (first time buyer) has a shitty experience right off the bat. Sorry but this is a horribly run business read more

I honestly wish there were a way to rate it a ZERO!!!! I had heard so much about Roy Rogers and was beyond disappointed. The service was slow enough that I could have gone to the grocery store, bought chicken and fried it myself. No one seemed to be working OR to know what was going on. Two pieces of fried chicken and a biscuit was $7+ and it was hard as a brick as if it had been sitting under a heat lamp for hours and it was cold to boot. Mind you this was my first Roy Rogers experience ever and though I had heard nothing but raves about it, and I should not allow one bad experience determine how I feel about a place, I will never go to another one. With me, you get ONE chance and ONE chance only to mess up chicken. What made the whole thing worse was that I used the information on the receipt to contact Roy Rogers Corporate, and tell them of my experience. This was over two months ago, and I have YET to hear word one from them. No apology, acknowledgement or anything. This lets me know that they do not care about their customers and since they don't care, there is no reason for me to ever go back again. read more

I used to work at Roy Rogers so I am partial to their food. I love their hamburgers, fried chicken and roast beef sandwiches. They offer combo meals and have different option for sides including fries, Cole slaw and mashed potatoes. They have a fixings bar so you can fix your sandwich like you like. I like their BBQ sauce and horseradish sauce they make good fixings for the roast beef sandwich. They still serve the strawberry shortcake served with soft serve ice cream. read more

Roy Rogers - Fast Food Near Me - Gainesville, Virginia

Well played. I know we were late 9:55 ish, but you cld have just told us that you cldnt make chicken. Instead you shoved old cold chicken tenders under the hot fries. The chicken was trash read more

Ok, so I have never had Roy Rogers in my life, but my mom talks about it whenever we see one. I guess its peak was way before my time. Today I tried the chicken tenders, cheeseburger, mac and cheese, and fries. Omg this was one of the worst meals I have ever had. The mac and cheese was like dyed water with a horrible taste. I could barely swallow the bite that I took. The cheeseburger looked like a small overcooked sausage patty on a considerably larger, unappetizing bun. When I say McDonald's is better, that is really something, because I HATE McDonald's. It tasted like an old cafeteria burger. The chicken tenders' skin had this air bubble, I touched it and it felt super gross, and upon taking a bite the chicken was slimy! Sooo gross, I definitely couldn't take another bite. The fries were cold and gross, and tasteless. They desperately needed salt, and I never add salt to anything. The extra star is for the staff, they were extremely nice and accommodating. I feel bad for this review, because the staff was so nice, but the food was just so bad...My entire meal went into the trash, the only thing I kept was the bottle of water. read more

Roy Rogers - Cheeseburger that looks like an old, overcooked sausage patty, and way smaller than the bun... - Fast Food Near Me - Gainesville, Virginia

If I could give this a 0 star rating I would. First of all, we pulled in the drive thru which nobody was in and waited and waited for someone to take our order. So I pulled around the restaurant to see if anyone was there and several workers were standing around. So I pulled back in the drive thru and once again nobody came to take our order. So we went inside and no customers were inside. We walked right up and the young gentleman looked put out and didn't say a word to us when we wanted to order. We ordered our food and he went to the back. There were two gentlemen cooking. One had gloves on and the other didn't so he waited for the one who had gloves on to put our food in the oven. When it was done they put it where the food goes under the warmer and nobody was around to hand us our food. We could see employees standing in the back chatting. Then a woman walked by us and walked to the back and finally one of the men who was doing the cooking told her to give us our order. While we were waiting the major smell of weed seeped into the seating area. The whole experience was super disappointing and this isn't our first time having service issues here. We will no longer give this place a chance because each time we are let down by poor service. read more

The food is always great and the place is always clean but despite the fact that they're open till 10 they seem to always close the lobby at 8:30 during the week read more

After defending this particular Roy Rogers , I was very disappointed today. It was as if the entire staff was in a comatose state. Meal mix ups. Long wait times. Overcharging. Wrong food. One guy was waiting for 25 minutes and still waiting when I left for a few pieces of chicken. They got my order wrong which happens but this was a bad experience. Hopefully things will improve. I will still support them when I'm in the area. read more

Three drive thru experiences, and all three have been horrible. Fast food, with SLOW service. My last experience I arrive at the drive thru with only 1 car ahead of me. 15 minutes later I finally get my order. I felt bad for the now 6 cars that were behind me. Literally, the only drive thru person is taking the order, taking payment, and gathering my order. The order didn't even begin to be compiled until I pulled to the payment window (after waiting 9 minutes to even get to the window). It took 5 minutes for them to make a milkshake and times of asking me if I wanted whipped cream on the top. Summary: Only 1 car ahead of me when I pulled up. It took over 15 minutes to pull away with a burger, fries, and a shake. I love Roy Roger's food, but am only eating this food when I'm near a different location. read more

Omg. So I wanted to get a drive-through cheeseburger and I came upon this place. I've never been there before but decided to give it a try. This is probably the worst cheeseburger of ever had in my life, I've paid over five dollars for this? I could not believe the quality of the meat tasted so badly. I would've been much happier had I gone to McDonald's. read more

Very disappointed waited 30min + at the drive thru I'm sorry that was my last straw...u just lost a customer

Just leaving the drive through and this was disgusting. Recently had breakfast from the Sudley Road location and should have stuck with that one. All I ordered was the breakfast fries and they were disgusting. The skins on potatoes tasted like a paper towel and my stomach was extremely upset following eating it. My manager ordered the biscuits and gravy and said it just ok. She noticed the taste difference from our previous trip. Will not visit this location again :( read more

The food is good but the service isn't that good. The manager is very accommodating and is polite and always makes sure you are getting what you want read more

Everytime I go there they forget to put something I ordered in the bag. One time they were out of roast beef. I have stopped going there. I love the Roy Rodgers in Winchester, they do a fantastic job. read more

they fucking suck order my food they make it wrong then rush to complete order to not even hear it in the first place then management asked to speak to them your going have to hold on then never speak to me trash place if I pay I expec to be taking care of anywhere reason why I fuckin pay for service zero stars read more

If I could leave no stars I would. We eat here fairly regularly and have experienced slow service before but when we eat in it isn't such a horrible thing as the staff in usually friendly. This morning we stopped in the drive thru after having to place our order three times because of a technical issue. I understand those, not a big deal, those happen. They asked us to pull forward and they would bring our food out. Our order was placed at 9:56 am. At 10:20 am I went inside to find out what was happening. The manager out front walked by me twice not making eye contact, she finally stopped and asked me what was wrong, I explained nicely that we had be waiting for our food for more than 20 minutes, I said I would rather have a refund at this point because the food was so late. She grabbed my receipt, threw it and her keys at the young man running the drive thru. After another 5 minutes I had my refund. Not once was the manager apologetic rather she was muttering about customers under her breath. Very unprofessional. I work customer service so I don't rage when things go wrong but I expect someone to try to remedy the situation because that is how you retain customers. I will probably be back but it certainly won't be a go to for fast food. I guess the bright side is I get chicken nuggets from McDonald's since we are so late. The downside is we are now very late for the event we were driving to. I expect a drive thru to be relatively fast. I could have gotten a pizza faster than waiting for this breakfast. read more

This is the cleanest, nicest and most well-run Roy Rogers I've been to. Not sure about all the previous reviews. Burgers and fries tasted excellent and had every taste I expect and want from Roy Rogers. There must have been changes done here because this place is perfect. Roy Rogers is my treat to myself when I go on long car trips. So I've seen a lot of them. read more

Asked the cashier if the chicken strips are fresh. He replied they were just put out aa few minutes ago. Ordered them on his recommendation but, found that they were not they were dry, cold, and tasteless. This isn't the Roy Rogers that I grew up with. read more

This Roy Rogers is quite dreadful. They need to train their staff much better. Invariably the busier they are the slower the staff move! I have spoken to the General Manager who assured me that he is sorting things out. Two months later seen virtually no improvement. Roy's keep going out of business and my concern is that if they don't get it together than Roy's Gainesville will as well. read more

Terrible customer service & spoiled food. Went there and ordered the family meal, I asked them a question about my meal and they told me one thing. Get to the window I was told another thing. Then they get the manager involved which was totally unnecessary and was told another thing. They literally have no clue what they are doing. To top it off, I was given all wings for a family meal that I paid $31 for. Also, the coleslaw was spoiled. When I opened it, it smelled sour. Absolutely disgusting. Will never go back. read more

This place sucks. I tried to get chicken here twice. Once at the drive-thru. was told I would have to wait 20 min. I left. Today I went in and ordered. Waited 20 min. and had to ask for my money back. Have never in my life asked for my money back at a "fast food" restaurant and I'm 60 years old. I think that speaks for itself. read more

Editing my last review due to shift in opinion. The food has always been great, as well as management. The employees are great too, and sometimes takes a couple of minutes to get great fast food. I'll take it. Mostly daily! read more

I waited 15 minutes for a 1/4 lb cheeseburger. It was over cooked and dry as leather as well as cold. They give condiments at the window. I asked for ketchup and mustard. I got ketchup and mayo. Should have checked the bag, but I figured how could they mess that up when I just told the cashier. I know they just opened but I won't be back for a very long time if ever. read more

Have now been back a few times since my initial visit and now I've also experienced the drive thru. The drive thru was very slow. Took me 9 minutes to receive my order, and double R combo. There were only two cars ahead of me in line and it seemed that as soon as the first car received their order the rest of us we serviced very quickly. I'm guessing their process doesn't allow them to have a car move to the side if their order is holding up the entire drive thru. The meal was good, and I was happy to see that if you do used the drive thru they have little to-go fixin's containers. So in all thats three visits, twice inside and one drive thru. I probably wont bother with the drive thru from here on out. Do yourself a favor and head inside for your to-go order, it will be faster. read more

How does Roy Rogers whose main meal is roast beef, not have roast beef ready. I don't care what time of day it is, if you are open have your full menu ready. This is shoddy management. I will be calling the corporate office, Get it together Roy Rogers. read more

Went to the new Roy Rogers in Gainesville this morning and ordered two breakfast sandwhiches. They were not that busy at all and it took them twenty minutes to make my food. I counted 5 people including the "manager" behind the counter and only one making food. The employees were more worried about joking around with each other than taking care of their customers. It also appeared very chaotic behind the counter which confused me because there were only about 7 people in the restaurant and those people had their food and were eating. I took my food to go and went home. (I live about a mile from the restaurant) The sourdough bread was soggy and the sausage was a little bit larger than a fifty cent piece. Not impressed at all with the food or customer service. read more

Food was good. Love the fixings bar. Friendly staff. They were busy and the food came out quickly. My fries were good my husband said his fries were a little under done. They also need to be more consistent wiping tables down. read more

Nostalgia brought me back here and it was worth it. I'll be back. This might be the best fried chicken I've had in the area. Clean and courteous. My only request: Somebody please make mumbo sauce. That's the only thing missing from this place. read more

We had the fried chicken and it was good. However they were slow geeting it to us as they had to fry it. But this is acceptable.