I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Do not call or trust these people! They were supposed to do a routine maintenance on our a/c unit…read more They claimed it would cost $79 on the phone, which sounds more than fair. But when they came, the technician claimed it would be another $180 to clean the unit and that we needed to clean the unit before he could finish the inspection, which is totally a scam as we have used another company who did all of it for one flat $99 fee but wasn't available since we are selling our home and wanted to get it done sooner than later. And then he tried to upsell again by saying our Freon was low. But we declined since we had to pay $80 just for him to visually inspect our unit without being able to complete the inspection. So now we have to do the entire thing again with another hvac servicer, one that is actually honest and not upsell a routine maintenance into an almost $300 charge! We even spoke with the owner/manager who said nothing could be done. So they won't even work with you, and you have to pay $80 just to get them to leave without really doing anything of any value. So save yourself the money and the headache and look elsewhere! In response to the business manager: I gave AI screen shots of our interactions and people can read their take on our situation. The fact that you deleted the part where I took a screen shot of you telling us to go ahead and allow the technician to do the work and that we would discuss price later is proof of your dishonesty (see photos). I never said it was for 3 furnaces. I said that we had 3 hvac units and one furnace was being repaired for a minor gas leak, which was fixed. And that we don't have a/c bc we need a functioning furnace. And who services furnaces in the summer? And the fact remains that we were told one price, and that you guys could not complete the maintenance per that quoted price. If that was the case, he should have left and not charge us anything. Instead we had to pay $80 for nothing essentially since the maintenance could not be completed. It also doesn't change the fact that you guys charge an egregious fee for cleaning, which is why we declined the service. He said he had to open up the unit and even maybe clean it with chemicals. This is absolutely unheard of. Our normal HVAC service providers are honest people and have been maintaining our units for many years and they have never told us we had to open up our unit to clean it (which is risky for routine maintenance). You guys have proven that you do not behave honestly, and instead, are a lower/reasonable cost on the phone and up charge for unnecessary work when on site when most people feel they are already stuck with you. Who in their right mind would agree to have someone do the work and then decide on the cost (as you admitted to below)? That is just another way to get us stuck with the work with no idea of what the total actual cost would be. No professional contractor operates like that, and no one should agree to work before knowing the cost. And we are not the only customers who felt scammed and over priced if you read other unhappy customers. I should have read the reviews more closely as you also service appliances which skews your reviews for smaller less complex jobs, making it harder to ascertain your credibility and affordability for just HVAC. But my review stands as is, and nothing is being misrepresented. Maybe this review will help you take another look at your business practices, and if you cannot complete the job you were sent for, you shouldn't charge for it. You should also do a better job getting clarification on the work. I assumed you knew it was for a/c annual maintenance. The fact that we had our furnace repaired shouldn't impact that and you guys should know better than that. Otherwise, how can you call yourself an hvac service provider if you don't even know that you need to service air conditioners in the summer and furnaces for the winter? So your excuse about the wrong work being performed is entirely on you as the service provider, not on me and not on my husband. And I never said I wanted 3 furnaces to be maintained so go back and listen to the call as that was never said. And my husband never agreed about the wrong work being scheduled, further reducing your credibility. They can quote whatever they like, but it doesn't excuse that they pressured us to do work before even telling us the price (see photo), they are over priced, incompetent if they think they need to open up an a/c unit to clean it (which is risky) plus no one maintains their furnaces in the summer. Given that we had to repair a gas leak in our furnace, I just wanted to see if it was working okay because the a/c won't work if the furnace won't work. So there are no inaccuracies in my review, but there are glaring issues with this company and how they operate. People can read all of this should they choose to and make up their own minds. IMHO this business is someone you want to avoid.

Brace yourself because he will charge you for everything. You will be charged separately for…read moretrouble shooting and you will also be charged for his labor time to fix your system. You will also be charged for travel time to your destination. You will have a large repair bill by the time his visit is over. He uses a program on his computer with pre-programmed labor rates for absolutely everything. As a one man operation I would think he would work much faster than he does, but he is actually quite slow. And to top it off, if you ask him to explain the various charges, he develops an attitude. Buyer beware.

Very good experience with this AC vendor ! Showed up when scheduled, responsive when had initial…read moreconcerns and installed the unit quickly. Works well but in initial days of install. With price perks given (complementary maintenance package, etc.) and service responsiveness thusfar, I am expecting to be very satisfied with this Eco Pro relationship going forward.

We needed a second quote and we asked Pure Climate to help us address an AC unit that stopped…read moreworking. Communication was frequent via text and the the tech was on time. Chris was very professional and thorough in troubleshooting the issue. He got the unit back up and running, without needing to replace parts, saving us $1,500 from the previous quote. He also pointed out that coils were caked with dirt and debris on both units and needed a heavy cleaning. For an additional fee, he did for us helping to increase the life of the units. Chris finished with an overview of the services provided and shared an HVAC service plan they offer to ensure the furnaces and AC units run optimally. Outstanding service and thank you!

Jason came out and tuned my AC and answered all my questions. Affordable, professional and…read morerespectful

Easy to work with and solved our A/C issue (compactor and refrigerant refill). Thanks!read more

Vinnie and Preferred Comfort are great. Thorough, honest and knowledgeable…read more Unfortunately I did not know about Preferred Comfort previously as I got completely screwed by ABC to the tune of $2200 as I had to go out of town therefore had to let them get my heat back on. When I got back from my trip I called Preferred Comfort and he cleaned and assessed both of my furnaces and water heater and gave a clear explanation of the status and recommend actions. Preferred Comfort will be my choice for HVAC from now on. Buyer beware if you call ABC!

Punctual, dependable and quality service provided by competent technicians. They put in my air…read moreconditioning unit two years ago. Very neat work. They fixed an ongoing problem and my unit has worked very well since the installation. They call to schedule seasonal maintenance. Their technicians keep you informed of their ETA and all have been friendly and professional. Their fees are reasonable. I highly recommend this company.

We have been using Fricold for about 2-3 years now and have been very pleased with their services…read more We first found Fricold when our furnace broke a couple of winters ago. Another heating company in the area came out to look at it and told us that the furnace required a new part that was not available anywhere in the Chicagoland area. (which was just a lie to try to get us to buy a new furnace from them instead) Wanting another opinion, we called Fricold. The serviceman came within the hour and fixed our furnace quickly, apparently having no problem finding the part needed. That furnace is still working fine today. Since then, we have used Fricold for our regular HVAC cleaning and maintenance. In addition to providing good, honest services, they are always very courteous. They also take their shoes off (or put covers over their work shoes) before entering the house, which I appreciate.

Still no Call back from…read moreThese scammers. Absolute shysters. DO NOT USE THEM. unless you do not want your heating ac fixed and spend hundreds of dollars for absolutely no resolution. Zero zero Zero stars. AVOID

Absolutely the worst. They Could not figure out the problem on multiple trips. Charged me a…read morelot of money anddddddd Still broken. No problem it's 30 degrees out. Should be cited and closed by the BBB. If you are not able to perform the simplest of jobs and then charge hundreds of dollars for said failure, you should be shuttered !

My AC was not working. I called into Chicago HVAC and they were able to send a technician out same…read moreday (Thanks Maria!). The tech resolved our problem within an hour of being here. Great service, the technician took photos of before and after, explained the issue found and how he was going to resolve the problem, and brought shoe booties to keep our house clean. Highly recommend.

I was referred to Chicago HVAC by my neighbor who had great things to say! I called to schedule an…read moreHVAC maintenance, and service was friendly and efficient. I needed some repairs in my furnace, which Orlando just came out to do. He was communicative, professional, and so helpful. He was so thorough and explained everything so well. I highly recommend this company given the fair pricing and excellent service!

Hero Air is great as far as I can tell. I mean it seems like nothing comes cheap but they at least…read moreseem fair. I will copy the review I wrote about ABC, which lead me to hiring Hero Air in the first place to give you the full picture: Update: ABC did show up at 8pm the following night and proceeded to quote me $1,363 to replace some components and $475 to deep clean the condenser coil. I was paying for their VIP service and that is the quote I got. I said no way since I trust them zero. Got Hero Air, who get amazing reviews on Yelp to come out and were there within 2 hours. Turns out I needed a new thermostat, which all in for diagnosing, running out to get the thermostat, and installing for $407. He also recommended a deep cleaning and charged me $150, so for $557 instead of $1,833 which wouldn't have even fixed the problem I am up and running 4 hours after requesting an appointment. So when I said above they hope idiots will let them get away with charging triple, I was not exaggerating. ABC deserves to go out of business. It seems like with their AI reservation system and "fluid" scheduling they probably go bought out by private equity and it seems like they are running themselves into the ground. DO NOT USE THEM FOR ANYTHING!

Vladimir and his crew replaced our AC/Furnace/Humidifier. They worked from early morning until…read morelate evening to get the system in a working state, on a high heat index day. They are very flexible on working with my needs and offered a very reasonable priced system Despite some required adjustments due to a different sized system, they were willing to work with me around the pricing. Vladimir is very professional and was in constant communication with me throughout the entire process. I highly recommend Hero Air!