Customer service is one of the qualities I value the most about a business. I have always…read moreexperienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in!

Surprised to see employees helping out customers which wasn't the case a few years ago. Usually you…read moresee them chit -chat among themselves and I was help without asking, but needed to buy some adhesive materials and politely directed me where it was at. Wasn't too crowded on a Sunday morning and able to buy car wax and glass cleaner and they even have a self-service automated key machine from house keys to car/FOB cheaper than at a dealership usually cost an arm and a leg or two. Ample parking located in secluded business complex.

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

Don't ever come here, you've been warned. You will wait in line for an hour only to discover that…read morethey don't restock anything, ever. Best of luck to you.

Great place to shop wether you are a gardener or just a handyman. Grate variety and friendly staff…read moreready to help... ( just like in the good old days ) ... If you are really smart load down their app For regular discounts and a bonus Birthday gift ... what else do you want

I noticed a lot of bad reviews but I love this HD near me. I've ordered things online after…read morelooking in the store. I know parking gets busy on weekends, that's why i go weekdays, early. Great selection and fair prices on tools, appliances, wood, doors, etc... Also can get pro level power tools here--that's why there are so many professionals going here daily to get tools, parts, accessories, and materials for their jobs. Customer service has been excellent for returns as well.

Absolutely terrible service!! Was trying to buy new drills and a bunch of tools for my job…read more Probably easily over $1500 worth. I used the app to get help unlocking the cabinet to grab a deWalt XR drill. 15 minutes and nothing, found a employee walking around and asked for help he said I don't know the code and just looked at me. Went up the the manager on today you get white kid with messy hair. I politely said excuse me sir, he completely ignored me and continued his conversation. I then said excuse me, I'm sorry but need some help and have been waiting 25 plus minutes now. He didn't even give me eye contact but smirked and said k send someone over. Waiting another 10 minutes and nothing. I left and dropped everything I had in a shelf and now going to Lowe's. Absolutely the worst customer service experience lol. Do not know why this store would higher a child that can't even dress appropriately as a store manager. Never have had this experience from any other Home Depot but here. Will never come back, absolutely terrible, terrible service

IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

I love the service and convenience of this store and hate making the billionaire big box owners and…read morethat bald guy at that online place richer, so I shop OSH first. They've really honored the tradition of the former Orchard Supply Hardware. I try to make this my first stop when looking for hardware items and avoid the big box stores. (At least as my first stop, more on that..) The challenge I have is that about a third of the time, I won't find what I'm looking for here and have to look elsewhere anyway. I love, though, how there are knowledgeable people working here who are genuinely interested in and available to help me. Their stores are a nice, manageable size (I don't feel like I need a roadmap to get around them, like the big box guys.) Plus there are often liquidation deals and sales that make things enticing. If you support local retail, as I do, I recommend popping into your local Outdoor Supply Hardware next time you need a hardware item!

Nice big selection of flowers, however, some other products don't have that big selection, parking…read moreis not too bad since it doesn't get that busy.

Had a great experience today at the Santa Clara Home Depot! Honestly, your visit can depend on who…read moreyou get, but the guy who helped me went above and beyond. We not only got everything I needed (salt for pool and particle board for a project), but we also had a fun chat about the 49ers -- made the trip way more enjoyable. Staff like him really make a difference. Definitely made me appreciate the service here!

Roby is very helpful and provides a wide selection of high quality products at very fair prices…read more Highly recommend

Since I have been in quarantine I have been doing home repairs at my house. I lack tools so I came…read moreto Roby's warehouse and I bought a large number of tools for a very affordable price. He is like a mini Home Depot and Lowes but better.

I was shopping at this location on Sunday, March 15, 2026 around 3 PM. I was looking for a steamer…read more I approached the manager and she was already busy with another customer and she politely helped the customer and helped me at the same time. Her name was Casey. Very well polished uniform was neat. Her store was very organized and clean, and she was very approachable and professional. I can't say enough of how great she was. I just got nothing but great energy from her. As I said, she was helping numerous customers out and did it with ease.. They had a great selection of numerous products and the value and prices were reasonable.

Helpful friendly staff, came in to purchase a hose reel asked for assistance because item was on…read morethe top shelf didn't catch the gentleman's name I'm assuming he was the manager on duty but he offered me a water as he got my item off the shelf all in all very pleasant experience, thank you again kind sir

I want to express my gratitude to Owen in the paint department. Not only was he quick to ask me if…read morehe could help me, he was courteous and polite. His service was prompt and when we finished up with my order, he thanked me and promptly asked the next customer if he could help them. Owen's professional approach was so enlightening and refreshing! He could be a great role model for new employees and those who could benefit from some customer service coaching. The Management at the Story Road store are clearly working hard to improve the level of the personnel in the store. My husband and I shop this store regularly and the staff improvements are clearly evident. Keep up the great work Story Road!!! Kim Chavez 408-726-3917

Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.

As soon as you walk in the door there asking what you need. Service is on point. Im in and out of…read morethere fast.

So, I'm doing a LS conversion on my Gen 1 Camaro, I ran into a huge problem, in order to run my…read morepulley system with this LS I needed a type 2 power steering pump "am I being to technical?" The factory PS pump that came with my car no longer fits so I had to use a late model pump, which means none of my hoses fit and they don't exist. Here's where Royal Brass comes in. After surfing the ol inter web and finding absolutely nothing, a friend of mine told me about Royal Brass and how they made a PS hose for him. Long story short I gave Royal Brass all the dimensions and told them which fittings I needed for all three hoses, one of them needed to sustain 1500 psi without bursting "Royal Brass's reply was no problem our horses can al withstand up to 5000 psi!! "Saaaweet " After a 15 minute conversation the employee behind the counter disappeared into the back room, about 20 min later out he came with my made to order professionally crimped power steering hoses!!! $173 for all 3 "trust me that's a deal considering they don't exist on this planet" I'm so happy to have a Business such as this near by. Customer service 5 stars, service 5 stars and price also 5 stars.