Disastrous. It should be illegal to run a company this poorly. [[HIGHLIGHT]]They're real responsive until that contract is signed, then they stop answering the phone or shut them off completely.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The move took weeks with zero communication, they didn't answer their phones or texts.[[ENDHIGHLIGHT]] Then they were off on the delivery day, and the day of the move, were hours late with a poor attitude. Every one of them deserves to lose their job. Unbelievably bad. DO NOT USE, Avoid at all costs. read more

I wish i had read reviews before using this company. If i could rate it less then 1 i would. As several other reviews tried jacking up price when they got there. Didn't take everything they were supposed to. we had a delivery day set up they never showed never called. Then they delivered 5 days late in a different truck. So they unloaded everything in a Wearhouse. Damaged and destroyed almost all my stuff. They took pics of all damaged items when removing from truck. Forwarded all pics to there CSI claims service and they are a fraud also there is no way to reach anyone no return calls no return emails. worst experience ever. like another reviewer posted Josh is a joke and ellie in customer service is no better. BELIEVE ALL THE NEGATIVE REVIEWS read more

Typical bait and switch, be careful y'all. Gave one price, and then change things up and kept a $900 deposit! You do not want to deal with these people, but that's pretty common in this industry read more

[[HIGHLIGHT]]I would not wish this company on my worst enemy! Danny And Justin are scam Artest ! do not fall for the FaceTime like we did ![[ENDHIGHLIGHT]] We moved 4 states away...They outsourced our load to who nows ..... arrived missing many things and major damage to 1/2 of our things! Russian drivers arrive do not speak English say they wont unload our things if we don't pay additional $1500.00 in cash! [[HIGHLIGHT]]Try calling Danny & Justin of course no. answer ! SCAM SCAM SCAM company ![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Truly the worst experience of our life's ![[ENDHIGHLIGHT]] read more

Do not go through this company they try to charge you more at delivery, we didn't get our stuff till 6 weeks later with no one knowing where our stuff was at, communication sucks, we ended missing laptops kids toys dresser and other house hold items, this company is a joke and they shouldn't be in business read more

NEVER HIRE THIS COMPAY AND LETS HOPE THEY GO OUT OF BUSINESS I am writing with a laundry list of issues my boyfriend and I endured while undergoing a cross country move from San Marcos, Texas to Alameda, California. First and foremost we had a verbal agreement that our items would be delivered on December 21st or 22nd by Angel of United Movers, however we did not receive our items until 12:30 AM on December 25th. One day prior to our scheduled pick up date of December 17th, the dispatcher Nicki told us that our items would not be delivered until after Christmas. If we wanted to ensure that our items would arrive before Christmas we would have to pay an expedited shipping fee of $2500. This was the first time we heard about an expedited shipping cost and that our items would be arriving very late, because we were assured three times by Angel that our items would be arriving by the 21st or 22nd. When we requested the call logs to prove to Nicki that we were promised the 21st or 22nd she said the files were corrupted. Additionally, we were told by the mover Johnny, of Royal Movers, that he and his partner would be the two individuals who would be moving our items directly to California, with nothing else in the truck, and that they would not be making any additional stops because we did pay for the expedited shipping. However, we placed Apple AirTags in a few of the boxes so we know that they traveled to West Texas then went back to San Antonio, then went from San Antonio to Deming, New Mexico, and then from Deming to Scottsdale. We have screenshots of the movers making stops in San Antonio, Texas and Scottsdale, Arizona. When we contacted Nicki about this she said that they were not going to send a truck to California with no stops in between, however that is what we were promised when we paid for the expedited shipping. We had further issues with the movers because they did not bother to look at the manifest of what items we were packing in the truck. They charged us extra space for the coffee table, TV stand, and rugs because they did not know we were taking those, despite these items being clearly listed on the manifest. These items were staged with the moving boxes and all other pieces of furniture that we were taking to California. We also told them everything in the living room was coming with us. It is completely unacceptable that the movers arrived not knowing what they needed to move, had no idea where they were moving these items to, and then tried to charge us for additional space in the truck that we were already allotted. Throughout a series of conversations and text message exchanges, Nicki assured us that we would be receiving our items before Christmas and that would not be a problem. Initially we were told our items would arrive around 7:30 PM on December 24th, then it was pushed to 9:30 PM, then finally we were told 11:30 PM but the ONE mover did not arrive until 12:30 AM on Christmas Day. There was no explanation for this 5 hour delay. Part of our contract was that the movers would rebuild all furniture that was dismantled including a bed, a couch, and TV stand but that did not happen and we had to assemble every piece of furniture. We were also charged for a long carry when the mover parked right outside the stairs to the apartment building, so it is imperative that we get refunded for this charge. This is completely unacceptable and is further proof that this business is not upfront with their customers, are disorganized and unprofessional, lack communication skills, and have a propensity for lying about their business practices. We would also like to note that the majority of our boxes labeled fragile were delivered to us visibly damaged and in some cases upside down. This resulted in the contents being damaged or broken; the most costly were our two televisions, which needed to be replaced. Each television was wrapped thoroughly in bubble wrap, stored securely in each box, which were labeled as fragile. We told the movers which boxes contained the televisions and to be careful when moving them. read more

DO NOT USE THIS MOVER!!!!!! One of the most dishonest movers with no business morals. I had a move across the United States which started with one mover which wended up with 3. Royal was involved without my knowledge. I believe I talked to them once that i know but collected a fee. I will never use them again and I hope you don't either. I turned them into DOT. read more

If possible, I would have given this company minus 1000 stars -as they are the absolute worst company you could choose. They will bait and switch you and whatever estimate you receive you will need to triple it for all the costs they add on. [[HIGHLIGHT]]In addition, once you speak to a rep you will never hear from them again - this includes James in sales who will tell you anything and swear you won't pay more than x amount of money only to find out he lied.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, he never responsed beyonded his sales call.[[ENDHIGHLIGHT]] Then there is Justin the relocation guy who explained we would have to pay extra for a Saturday move when James did not say that. When we balked, he agreed to move the pickup to Friday - no refund of the extra fee for Saturday and no movers on Friday or Saturday until 9:30pm. At which point they couldn't pack because they ran out of supplies at the earlier appointment. The movers showed up Sunday and informed us of the triple charges and we did receive our goods on MONDAY. Their offices are also closed on the weekend and they have no emergency number for help. Please do not use this company - the actual movers were the only ones that did a good job - the rest of the company stinks and to protect yourself and your goods, use another company. read more

i moved from arizona to las vegas, they showed up on time and despite the bad reviews, they did a good job at handling my belongings. They were professional and courteous. The price was fair and i believe i would choose them again if i ever have to move cross-state. read more

If I could I'd give no stars. They proceeded to keep calling me once I declined the call since I didn't know who it was. I told them I don't not want the service and to stop calling me and hung up. Then someone started to call me non stop from multiple numbers; Then no caller id like we're in high school after I kept blocking the other numbers. This is terrifying. This person now kept calling me telling me I sound like I smoke cigarettes and am rude- I don't care you're harassing me at this point so I'm going to tell you off and be mean.I had to turn my phone off so this person would stop calling me. He even said he's been doing this stuff for 6 years and nothings happened so he feels untouchable for how he can act. I don't know if it's really "Sonny" like the text message said but I feel threatened and harassed. I even have video recording of the calls because he would not stop "until he got an apology" I will go to the police if I keep having this happen. read more

They bought my info online and then continued to spam call and text me after I told them to leave me alone. The quote was higher than others I've received too. Bad business practices, I wouldn't trust them. read more

My experience with this company is a thing of absolute nightmares, literally bringing me to tears on what should have been one of the best days of my adult life. Somehow, they got my contact information when I put an inquiry for movers online. It was a quick and easy move, one that I have been able to do several times. I was moving from a two bedroom apartment in San Diego to a house in Henderson, NV. During our first call, I detailed what I had in my apartment - room by room. I didn't leave anything out. I told them I had larger furniture and a lot of items (I'd lived in that apartment complex for years). We discussed next day delivery, and it was never voiced to be an issue. In fact, the person I spoke to stated it wouldn't be a problem since their offices are close to my new residence. I was quoted approximately $3,900. I ended up paying over $11,000. The nightmare began the day of my move, a single mover showed up and appeared surprised by my items. He told me that I would require more room on the truck and he has to call his boss. He left and took over an HOUR to come back with an updated figure, about $5,600! He also had two men with him. I was shocked. I told him that was ridiculous, but I knew it wasn't the movers fault. I had no other options. I had to be out of my apartment that day (Saturday) and return the keys, and I had to be in Henderson by Monday for my new job. I felt like they low balled me and then put me in a position where I couldn't say no. I said fine, paid the updated invoice, and I prayed that would be the only issue. I was wrong. They took over 8 hours to move a two bedroom apartment. They would be gone "at the truck" for over 45 minutes at a time. I started timing them. It was ridiculous. They also complained a lot, continuously asking me if items were going. At 8PM they were finally done. I was then given a second blow, the move would cost me an additional $5700! They already had all my stuff in their truck, so I couldn't refuse! I was then told this payment needed to be in CASH. A demand for a cash payment OVER the initial quote. At 8pm on a Saturday, when banks are closed on Sundays (when they demanded the cash payment). I was livid. I was on the phone with one of the office managers for about 30 minutes. I asked if they would keep my stuff hostage if I wasn't able to make that payment, and the lady would not answer my question. Since I could only withdraw $1k on sundays, I paid them that and then put the rest on a cc. From a quote of $3,900 to now paying over $11k. Unpacking was another nightmare. They complained, charged me extra for stairs even though they knew it was a 2 story home. They broke multiple pieces of furniture, including absolutely destroying a dresser, that I never heard back about. They tried to hide the broken dresser and I didn't realize it until they had left. My furniture is scratched. They are terrible. Now, I'm going to include a complaint about one of their mover's post move communications with me. I went back and forth about including this, but I was encouraged to include it. If any other single females move with this company, they need to know. During the first leg of the move, I met a mover named "T". I don't want to use his real name. He was understanding of my stress, and asked for my contact information so that he could help me with this company and my issues with them. I gave him my insta and cell phone number. Almost immediately, I received unsolicited and explicit sexual messages. I stopped responded immediately, but to this day I still receive unsolicited sexual text messages from this person. Do not use these movers. It is not worth it. Do not be persuaded by their charms and manipulation. You are better off using anyone else, or simply throw all your items away and start fresh. It would be cheaper that way. read more

Be warned. Ignore all of these fake reviews. They claim to be the people moving your stuff. They lie. They send one driver and wait for some random people from craigslist to show up to load your valuable items. They dented our Sheetrock and destroyed our son's crib. Justin promises the world and even does a video call to show you their shop. Be warned. They said there were no additional fees. They tried to charge me 500$ a piece for a love seat and couch because they were mechanical. Stay away. read more

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Don't walk! Run from this place. I would give it zero stars if I could. Everything was terrible except movers Johnny and Wayne. The price tripled when they came to get my stuff. They don't tell you everything like if you store with them between moves they have 30 days from the first available date to get your stuff to you. Several things arrived damaged or broken and all my stuff didn't arrive on the first truck. Took them another 10 days to get the balance of my stuff to me and more things were damaged. I will be filing a claim but stay far away from these schisters. read more

This company lies and plays games! I paid them 3000 dollars to move our stuff from Cali to NV and they did bring most of our stuff. But they tried to give me a bed that wasnt ours. I informed them, they continued to say one thing and do another...and 10 days later they are not playing the I don't want to take the call game! If it was a cheap bed I wouldn't care! But our bed is 2000 dollars! I have tried many times in the past 10 days to find a solve for this with them. DO NOT USE THIS COMPANY! They will lie and lie and act like children. All this could have been solved if they would have just been professional. They could have had our bed shipped via FedEx or UPS. I am done trying to be nice and work it out...time for the next step! read more

Moving company that is crooked and corrupt. After months have not received all my items AND was charged $8,000 over estimate over a course of days or I would not receive ANY of my items. Do not use this company! read more

Ever since I contacted this company, I wish I hadn't, pick up time given was between 10am to noon they finally arrived about 1:30 no delivery date given, was suppose to this weekend, now they are saying Monday May 26 or Tuesday the 27th, saying truck problems, I only find out about all of this after I them to see what is taking so long on delivery date. Not happy with them at all. read more

Royal moving is top of the line! I was a bit nervous going here cause of all the bad reviews but Tanner made sure I was taken care of from the moment we talked to the time I was in my new home! From the warehouse to front office everyone is very well mannered and respectful. Great value for your buck! read more

Still unpacking and finding damaged items. You turned down refunding and do not care that your mover you outsourced injured me. This is destroying my mental health. You all sent a mocking email only apologizing for putting me thru more emotional and taxing labor to get a glimpse of a claim-and it feels like you will deny it anyway. Why should I be the one to do the work when your people couldn't do their job with respect. Overcharging and scam artists. ALSO venmo flagged you people and didn't let a transaction go thru. Do NOT HIRE THEM THEY WILL RUIN YOUR MOVE . read more

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Do Not Use them! Start off as legit, but you will find out quick they are scam artist! Put a deposit down and tried to lie when I called to get deposit back after they weren't needed for The job. Tried to tell me there crew was already in route and all kinds of other crap. Second person got on the phone and refund was magically available after they tried to play like it couldn't be done. Super Shady business, do not use!! read more

Don't. Just don't. I went with Royal Moving out of Nevada after looking for a long distance mover and them telling me OTHER movers were a scam. They are the scam. From my original location, the moving supervisor showed up hours late with the truck and that was after some local guys showed up from a Craigslist ad Royal Moving had put out to get movers to show up to my house. This was also after Royal Moving told me they thoroughly train their moving staff. How can they train their moving staff if they don't hire anyone until the day of the move? Some of the movers loaded and delivered boxes upside down even though they only had to read the writing on the boxes to determine which side was the top of the box. But they're "thoroughly trained"? One mover was a kid that packed a box full of my dishes only to have it open when he moved it into the truck and dishes fell out and broke! The moving supervisor told him to leave. After several hours of packing that went into the night (remember the truck was late to my house to begin with) the supervisor suddenly told me that my stuff was taking up a lot of room on the 18 wheeler moving truck. I told him I paid for a full truck and he told me that he was going to have to call it in and they were going to charge me a lot more because I had only "paid for so many squares on the truck". He told me that if I gave him some cash he wouldn't call it in to his company and then they wouldn't charge me more so I had to pay him $500 extra just so he could finish loading the truck I paid for already! Even when he finished loading the truck it wasn't completely full! Not all of the breakables were wrapped so some ended up being delivered to my new house broken in pieces! They wrapped some plastic items but didn't wrap some glass items! "Thoroughly trained"? Also, what they don't tell you is if you don't pay extra for insurance, then they only replace what they break at .60 per POUND! Not .60 per dollar. So if you have a big screen TV that costs $1500 but weighs 36 pounds and they break it, when you file a claim they pay you $21 for the whole TV! Don't go with Royal Moving and Storage. You'll regret it. read more

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I work with one their agents on a move from California to Nebraska. I get one quote for a down payment for the truck, the I'm getting the amount it will cost for pick up and delivery from the agent I've been working with for over two weeks. The Justin comes on he wants more money, not letting me know that when movers come to pick up my things it's going to cost me twice as much as I paid him and when I was done and had question he refused to answer my questions. The movers come put my stuff on the truck, here I have the money I was told how much it would cost for pick up and it was way higher than I was told. Royal moving and storage to me is one hand isn't watching the other. I refuse to give them a good standing. You're better off using U-Haul and pay the high prices and gas, at least you know the price isn't going to change on you. read more

First of all, DO NOT HIRE THIS COMPANY, I wish I would have read the reviews before I hired this company. I usually read reviews, but they made me believe that they would take care of me. I wish I had it to do all over again. They did the bait and switch scam on me; a group came to my house and did inventory and quoted me 8600.00 which was fair, I had an average amount to move, not a lot. Then the day of the move, they said, oh, they made a mistake! This was when my items were partially loaded and had me sign another estimate under duress and they had my items hostage of course. So, they charged me 15,000+ for my move. Long story short, they destroyed my items, and my Sleep Number bed does not work, and neither does my infrared sauna. All my screws are missing to put my furniture together and pieces to my furniture and many other things. They broke my mother's antique China, and I listed everything for the " Arbitration Company" and they said I will get 94.00! They owe me about half the money I paid them. Also, they took my expensive dolly and have not given it back. I wish I could post pictures, but there are too many to post honestly! As one other person said on here, I wish there was a zero rating because I would give it!!! read more

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If I could give this place zero stars I would! The movers that came to move me out of my condo not only dropped several of my boxes down the stairs but completely destroyed the stairs with their handcarts! My landlord had to pay over $4k to repair/replace the stairs! And, they were gonna charge me a fortune for "extra items" that were not included in the quote. They were over a week late getting my things to me and when they finally delivered, there were so many broken, damaged items and my main TV was missing! The TV was left after they unloaded my items in a warehouse, which I didn't know they were doing. It took 4 months to finally get my TV delievered to me. I filed a claim through their joke of a "3rd party" service called CSI Claims. Their first offer to settle was just a little over $200! When I appealed, even after following the directions of getting 3 estimates for the damage done to the stairs at my former place, they still came back with an ENTIRE "good faith" offer of $500! I decided to try to go through arbitration but they require a fee of $700 to start the arbitration process! An absolute nightmare! I decided to take their measily $500 because it's now over 5 months later and I just can't keep going. Do NOT use them! Make sure if you use any moving company to carefully check your paperwork! It's a total scam and I am planning on reporting them to anyone who will listen! read more

I would give them a 0 stars if I could. This is the shadiest moving company I have ever worked with. Upon arrival the driver starts negotiating a "new" price even though I had a contract with them. Saying I have heavy items and even though before the contract was signed Desiree insisted everything was included in the price. Then I found out most of the workers had never moved anything before. They were just friends of another crew member because they were short on workers. Then towards the end of packing the truck, I was told the truck was full and the driver would "help me out" if I slipped him $300 under the table. When my items were delivered, not one items was undamaged. Tables with the tops blown off, table legs, my bed frame is now crooked, many boxes looked like they were tossed off the truck and many were crushed, it was a disaster. You'd be better off throwing all your stuff away and starting over rather then hiring this company. Total scammers. read more

Please do not use this company. Go with a reputable company like Mayflower. This company will under estimate you and then give you this sob story about they only have so many trucks and you needed a bigger one. They hire local people on the spot to move you. I mean these guys won't leave your house until these local guys get paid by Royal. Only like 2 of them work as a regular employee for this company. Look for the guys wearing the logo shirts they are the ones who work directly for them. Anyhow the reviews are very accurate. VETERANS BEWARE!!! I'm not sure who this owner is and what branch of service but damn I'm so glad I didn't serve with him. They only offer a very small discount after they sell you the world in moving. Sunny is only a salesperson her job is to get you into the contract it sounds good at first starting price on our move was $4400 I expected to pay more but damn in the end we paid $13,400 to have Royal Moving and Storage have no regard with how they handled my household goods. Many many boxes broken and MISSING ITEMS. THEY NEVER RESPOND ONLY WHEN IT TIME TO PAY. Then all of sudden calls start getting answered and they ask you to pay using pay apps which have limits. If you demand payment at the time movers arrive have a reliable payment method. Called today for our missing items and the lady we spoke with was not confident my missing items would be found. If you speak with Sunny (who won't leave her last name. I wouldn't either if I were her) she's a liar they just want you to get into contract. she will not be with you through the whole process like she said. We dealt with Nikki Smith very very incompetent if you call you have to state your name this way they can dodge your call. WORST MOVING COMPANY do not waste your time or money read more

One of the best moving companies that I have ever used. Professional on time and pricing very fair. Love how they take care of the items. Amazing job will definitely use again. read more

Although I appreciate you reaching out to me almost a year later from my move, it still does not rectify the missing boxes which contains all of my designer purses, boots, shoes, and a family heirloom that is irreplaceable, among other household items. I also did not receive any communication when I asked for a review of the $300 settlement offer on a loss totaling well over $10,000.00. You would think that using your own trucks would have been a better deal! Your company has NEVER addressed the lost and stolen items. I am also not done with my retribution. I have a claim filed with the state of Texas on this matter. If you want me to be happy either return the items taken or pay me a reasonable settlement for my HUGE loss. read more

Quality, value and customer service are poor. Boxes were smashed even when the box said fragile. Missing items which were finally delivered 2 months later with the exception of our ladder. No response when I asked about that! 70" TV was broken even tho it was in a tv box as it was laying flat not upright with boxes on top. read more

Terrible value! They hook you with lowball estimate and up charge you the day you have to move, leaving you helpless. The movers didn't bring tools to take apart any of the furniture and they hired some random guy off Craig's list because they were under staffed. Haven't received any of my stuff yet so I pray that it's at least all intact. I would highly suggest you look elsewhere for interstate moves! read more

The F'ing worst!! They stole over 20k worth of my items. They stole all my shoes and half my clothes. THEY ARE A POS. Do not DO NOT use them. The employees said their scanner wasn't working and so they didn't scan my items on the truck, then stole half of it and said we left it behind because it never made it to warehouse. read more

Be careful with these guys! They operate in 3 areas sales will tell you anything for sale be careful they defiantly lie or stretch truth, delivery may or my not call you to let you know they have you stuff mine promised time and day and never showed up, invoicing works great they make it easy to pay them and are quick on that part. I would spend more money for true customer service or be treated as an equal read more

If you are moving into, or around Las Vegas do not use Royal Moving. The initial estimate they give you is low, but get ready when you are over a barrel and they show up to move your items the estimate will double (even if you tell them everything about the move up front). The worst part is they make promises and do not keep them. I had to call, and ride them all the way through the process. read more

This company is a scam artist. They invented bait and switch. Don't fall for their claim that they are a certified carrier. What they are is a bunch of liars. read more

Do you want all of your personal belongings to be damaged, scratched, or broken? This is the company for you! Do you like to receive zero communication and not be able to know the status of your items? Call today! You're better off going on Craigslist than using this company. Avoid at all costs. Yes, that is two different broken TVs in the pictures. read more

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DO NOT use this company! Changed contract price twice on an elderly couple we know. Atleast doubled the price, saying bulky items were $350 Xtra. I was cussed at by one of the packers who didn't like the questioning by me! I was there to help and over see. I sure hope it makes it to their destination! read more

Not one thing. They are nothing but scammers, thieves and liars. DONT EVEN DESERVE ONE STAR!!!!!!! They lied about cost prior to move. When their junk truck arrived with frightening movers they changed my cost. Helpless at this point I had to pay it. ALL OF MY GLASS ITEMS BROKEN AND ENTERTAINMENT CENTER DAMAGED. First liar was Sunny in the office. She made promises that were nothing but lies. Never again!!!!!! read more

OMG this place is a joke. Their office is in Las Vegas, go figure. Like they say, "Las Vegas is the sunny place for shady people". Ugh, long story short they screwed me over, and no your deposit is not refundable. Also question their "binding fees" they'll choke on their own upchuck. 10/10 don't recommend. read more

Hi World - I STRONGLY ADVISE YOU DO NOT HIRE THIS MOVING COMPANY. If for any reason you are working through a broker (reminder to ask if the company will outsource to another subsidiary or other moving company name) then make sure the broker will not send the job to this firm. Here are some fun (sarcasm for horrible) highlights of my experience:1. Pickup was on a Friday at 6pm. I had to call to confirm pickup day/time. They then called my the night before to start asking me if I can change my pickup time to 10-12 in the morning the next day. I said no, for logistics I had planned out for my own move from SD to LV, which they proceeded to tell me I don't have a choice. I acquiesced to the Friday 6pm pickup. 2. Pick up went smooth. I literally helped them carry and move my own items into the truck. The pickup workers were super nice guys and told me I should have my items arrive in LV destination on Saturday EOD and worst-case Sunday EOD. I also asked why the company names were different as I had originally signed a contract with a company called "Moving Services, SP". They replied they are all a single company with subsidiary entities (which is not accurate when you do your diligence and look up their public business registration record. Moving Services SP is a broker who then outsources moves to localized moving companies in each region. Red flags people! 3. Sat goes by no call no delivery. 4. Sun goes by no call no delivery. 5. Mon goes by no call no delivery. I call in to their support line which goes to voicemail and their mailbox is full. I also text the drop off worker and call the both phones listed for Royal Movers and Moving Services, SP. Both do not allow for leaving voicemail. 6. Tues goes by no call no delivery. I call in and support picks up...YAY...only to tell me the truck never left SD or CA yet...but no worries a truck should be arriving by Wed night and expect a Thurs delivery...I asked if I could pay more to expedite or guarantee because I've been sleeping on the floor with no resources other than my suitcase from a flight...support says it wouldn't make sense to pay more since that is the next truck available. 6. Wed goes by no call no delivery. I call in and escalate with support to an operations manager. They tell me they want $900 more to expedite the delivery for a Friday guarantee. I'm in desperate need so I pay more for the expedited delivery. 7. Fri delivery happens. Drop off workers were super nice. I tipped them well...everything seems kosher...BUT WAIT...are there items missing? Yes. I was missing a multi hundred dollar inflatable mattress and bag. When calling into support over the course of 2-weeks post delivery they still have not found the item and now forced to file a claim with the broker and the moving company which will pay out a very negligible amount based on the item valuation vs. weight ratio. This company needs better transparency with consumers. There is a reason they are not registered with the better business bureau. I urge this company to invest in better customer support infrastructure...a platform which tracks trucks, shipments, exact locations, timing and schedules to set realtime expectations with customers and please stop the shading dealings of saying one thing and then not executing on the promise. read more

If I could give zero star I would. We only booked with this company because they told us they don't broker their moves with other moving companies. Well imagine my surprise when "best moving company" showed up at my door a half an hour later than the scheduled time. They then doubled my estimate. After 2 hours of going back and forth with supervisors and "others", we were ready to sign. Except Carlos, kept shoving a "binding estimate at me that was over $1,000 more than what was agreed to. I refused to sign because I had already signed the contract for the agreed price. Carlos, got mad at me and cancelled the job and blew out. He then sat in front of my house for a longer period of time without telling his colleague they were done. They also only dealt in cash or "post office money orders" unless I wanted to pay a 4% debit card convenience fee. Part of their contract also stated that they "would not open the truck upon delivery without cash or post office money order." Run as fast as you can away from these scammers/extortionists. I will also say that when we called "royal moving and storage" they gave us a million excuses and at one point my husband was hung up on due to his point of contact being upset because he "scolded" her. She was obviously upset from being confronted. Furthermore, I now have to figure out how to get my house packed up and moved 3,000 miles away. They do not care. They are unprofessional and greedy. read more

Royal Moving And Storage - One of the binding estimate contract Carlos blew out on because I refused to sign. - Self Storage Near Me - Henderson, Nevada

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