This company is a scam. I never received all of my property, and what I did receive was broken and completely damaged. They said they would deliver what they did have, and they never did. I lost over $3800.00 in the move and $10,000 in property, and they only offered $800.00 as a settlement for my loss. The pictures provided are pictures showing how damaged all of my boxes arrived. My things were mixed in with another person's things that do not belong to me, and there's been no explanation as to why. I've been sleeping on the floor because none of my beds were delivered and I'm watching TV on my laptop because only one of my tvs were delivered and it was broken (shattered screen). I am appalled by how a company can get away with this type of treatment and still be in active business. They should be put out of business permanently as they have no regard for people's property. This is a form of vandalism and theft. DO NOT HIRE THIS COMPANY, PLEASE. read more

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Woof. It started great - the sales represenative went above and beyond to guarantee me that my concerns were not valid and they would deliver. That's the end of the positive feedback. We had two moving companies come visit us and estimate how much stuff we'd be moving. One said 1,000 ft^3, the other said just under 1,100 ft^3. I sent those estimates to a number of other companies for comparison. Royal gave a great price and told me while they could only guarantee a 2-day window for pickup, we'd get 24 hours notice for which day it would be and then we'd get 2 hours on the day so we'd know when movers would arrive. My sales rep also said the movers are experienced at packing tight so that the volume estimates would be good. We talked to the sales team two days before our window, and they again couldn't tell us when movers would come. On the day before our 2-day window began, we took a break from packing late at night since we hadn't gotten a call about movers arriving. The following morning at 8:30 AM, I received a call from a driver saying he'd be there in an hour. I told him stuff wasn't anywhere near ready, and he gave me until 3:00 PM to be ready. When he arrived, he assessed our stuff and told me it might be 1,400 or 1,500 ft^3. What am I going to do with that information now? How am I going to assess that myself? Of course I told him to proceed, and after he called it into the office, it became 1,700 ft^3. So on the day of moving without proper notice, we got a 60 percent upcharge that made the price the same as the more reputable companies that visited. Ok, if it was just the price, we could deal with that. The driver asked me when we would be ready to accept our stuff on the other side of the move, and I told him four days later. He said, "we'll be there before that so you should be able to get it when you arrive." Nine days after we arrived is when they showed up, again giving notice ten (!!!) minutes before they arrived at our storage units. Furniture was broken, table tops had been scraped off, boxes were smashed, and we're still assessing the damage. Nothing was placed like we'd organized it so that we'd be able to access the stuff we needed. Don't send bicycles with these folks - they took them apart without any idea what they were doing and now our bicycles will need full rebuilds...kind of tough to claim that through insurance. Upon their estimate, I rented 1,500 ft^3 of storage space knowing we'd be taking some of our stuff back to our rental. It was 3 500 ft^3 units - we filled two of them and barely needed to use the third. When I called the company to get a refund on their bad estimate, I was told that we needed to pay for the empty space above our stuff in their truck. While there was empty space in the truck, there was none in the storage unit. So much for packing stuff efficiently. Apparently I should have been in the truck instructing guys how to pack stuff. Nothing about this firm felt good after the initial booking. Every communication with the office was polite and positive, and every aspect of the actual service provided stunk. We're still having our attorney determine what our recourse is here, and it's sad that we have had to go down that route, but it's clear that they don't care and this is our only path to something fair. Pay some actual money for a firm that anyone has heard of before. read more

#do not trust this scammers they steel ypur stuff from boxes no guarantee of your stuffs safety they ruine everything including your money also this is a fake company using the name of sanfransiscos original company. read more

Your items WILL be broken. Your move WILL be delayed. They WILL BLOCK your number. You will NOT receive the appropriate compensation for damaged/lost items. They do NOT hire reliable movers, like they pride themselves on. They WILL give you a low quote, and tell you everything about how amazing this business is. After that, they will charge you loads more, and completely disregard their "values". This company is a SHAME! and Tiffany, do us ALL a solid and ACTUALLY do your job as a "customer service representative" instead of playing as one on Yelp. What a joke!!! read more

DO NOT USE THIS COMPANY IF YOU VALUE YOUR THINGS AND YOUR TIME!!!!! This was the most stressful experience I've had in dealing with a company in many, many years! It started with them showing up one day earlier than we had discussed, to load up the truck. I was told if they didn't contact me on Sunday, that meant they wouldn't be coming until Tuesday. No one contacted me on Sunday, and I even made a call to double check, no one answered or returned my call, so I expected to hear from them on Monday regarding them arriving on Tuesday, but when I got a call from them on Monday, I was told they would be arriving within 3-4 hours to load up my truck. When I tried to dispute the call with them, they asked me if I wanted to cancel. I was told that they only use their own company trucks, that they don't contract out drivers, which was a total lie. When my items were finally delivered, there were only 2 guys, one that brought everything off the truck and into my home, by himself, and one that stayed on the truck and put items to the edge. My entire couch was soaking wet and discolored along the bottom. I had many items that were damaged and I mean completely broken apart. A soaking wet sleeping bag that was entirely covered in a large plastic bag, my tool bag filled with various tools didn't show up, I was missing a tote with sentimental Christmas decorations, and I received a box of collector Raggedy Ann and Andy dolls that didn't belong to me. When I called to report the dolls, no one returned my call regarding them. The duplex I rented had pristine wood floors that were scratched by one of the movers when they brought in one of my dressers that had a missing wheel that was busted off, which they just leaned on the wall. They did not give me any sort of settlement for the floors, although I called as soon as I discovered the scratches and was told that I would need to send 3 estimates, which I did and pictures, which I sent. When it came down to the time I submitted my claim for all of the damages, they said they wouldn't cover the floors or the items that I said didn't show up. So many things that I was told were incorrect and so much stress, it was unreal. Whatever you do, do not use this company! Desiree was the first person I spoke with and she immediately told me they were a 5 star company!!!! Those 5 star reviews have got to be fake and done by friends and employees, there is no way anyone would be happy with the service that they provide. I have told the truth, you have been warned!!!!! I had to spend so much time and money replacing broken and damaged items and getting estimates. My lowest estimate for my floor was $700.00. I got pennies to the dollar for what they did to my things. So ridiculous and hurtful. Do not trust anything they say! read more

If I could give a zero I certainly would. It started out fishy from the get go but of course I'm a sucker for people who reassure you. Still my gut feeling was right all along. My estimate went from 5266 to 6473 to 16grand. They charged me 500 EACH for "bulk" items - a large armoire, washer and dryer and tool box that was already clearly on my item list. 2000 extra because of DOT weigh stations and some other crazy excuse. then when I complained about it to the gal in Florida (who schedules pick ups and does invoices) she changed her tune and said it was because it took 3 guys to load and unload in Vegas and then load up again and unload at destination. That's a whole different story. I informed here that there was nowhere in any of the estimates or their paper work about estimates regarding "bulk" items. The driver showed up in a Budget truck. alone. eventually three other people showed up and my friend that was there who is an ex undercover informed me and facetimed with me that they were obviously tweakers. Great. There were people who went by aliases. People who gave me estimates saying oh, there's no way that's going to fit in that cf space. I paid 718$ when they picked up the stuff. Nikki, the gal in florida who set up the pick up time (way after the allotted time they were supposed to call. and she also sends out the invoices said I could make payments until it was time to move the things. Oh, another thing. I was told that my belongings were going to a storage area in Denver. Then I find out they went to Vegas!! Wait! who authorized that? As of this writing, I am refusing to pay another penny until they adjust my bill. I tend to speak with the head of their corporate office and the BBB and the DOT and my attorney about their practices and fraud. I could write a book about all the crap that happened. It would blow your mind. Just don't do it. If you call someone and they answer "movers or moving" just hang up and move on. The first guy, Josh who actually goes by Izaiah as the representative and on his email address uses an alias? The actual guy who showed up, TJ was very kind but ended up screwing me on this "bulk" stuff. I swear it does not mention anywhere in the estimate explanation about bulk items. So, don't call United Moving (the one's who hooked me up with Royal Moving and don't go with Royal Moving. We should all get together to file a class action law suit. I'm not paying them. I have storage with them until October and it can just sit there until I arrange another company to pick it up. I'm not paying for bulk fees that were already in the inventory on first estimate. Labor fees of 5700$?? or binding fees depending on who's filling out the estimate. for 3 hours of work? my friend that was there helped to? did they include her for a portion of that fee. Seriously you will get so screwed by these people. No matter how nice they are to you, they have learned how to be cons. read more

Scam all the way paid a deposit. Deposit changed 2 days prior. Day of movers showed up was told it would be a company truck and they would be wearing company shirts which wasn't the case at all was assured from the get go it was a direct company not a broker that's a big lie. Additionally the movers came into our house to check everything out at least 5 times then all of a sudden they won't step foot in the house and id have to bring everything out to the driveway. Oh yeah and the price went up drastically so wife started calling pods and eventually pack rat. While that was happening the movers just sat outside doing nothing. One came to the door and told me they were leaving to go do another job and that they would be back. Tried calling Brian and Justin to tell them to kick rocks and not have their driver come back didn't get an answer. Called the driver himself and told him not to come back. Will say thanks to pack rat for getting us out of this scam read more

DO NOT USE THIS "MOVING" company. This company is fraudulent and should be reported to the attorney general. We are in the process of filing a police report, as we have no idea where our missing items are. (30k worth). A nightmare from start to date; they absolutely lie on the phone, and when we said the lawyer word, they said they would only communicate via email. Would make sense, if they ever even responded to email. The missing items is only one of a myriad of other fraud committed by them. If I knew how to contact others who have left reviews, and if I had unlimited resources, I would file a class action lawsuit with others. In lieu of that, I believe all on this site should contact the attorney general in NV. read more

did you ever fix my neighbor's fence? this is the 3rd time I have asked, she said you just ignore her. it's a yes or no question. Did you take actions against the movers who demanded 100$ more than the bill & said it all had to be cash? I should have called the police. What about the items listed that were never moved or delivered but you charged me anyhow? You either ignore or deflect any issues that would lower your profit. You don't have an insurance agency, it's negotiation & you can just say no. The worst company I have ever seen. They don't care about anything but the bottom line. Your possessions mean nothing to them, only your money does. read more

TLDR - This company delivers zero value to your move. They'll agree to a very good price in the beginning, do a crappy job and then add on thousands to your total AFTER your items are already loaded in their truck. They basically bait and switch you. You'll save a lot of money and have a much better experience renting a POD and finding local movers to load your items. Even if you live in an apartment and have to park the POD a few blocks away. --- Going against my better judgement and advice from others I decided to go with Royal Moving to relocate from Los Angeles to Dallas. Brian promises everything to you over the phone to get you to sign a contract with them. His only goal is to get you to pay a deposit and sign a contract. None of what he verbally says is true if it's not in the contract. He told me not to worry about the weight or size of my tool chest and not to worry about packing bulky items like my TV or bicycle. I raised those concerns with him and he said that's all part of the service and his guys will take care of it. All of that was a LIE. He also kept assuring me that they had their own fleet of trucks and all the movers are Royal Moving employees. He promised 3 movers that will arrive in a Royal branded truck, all wearing Royal shirts. ALL LIES!!! He then hands you off to another team that "manages" your move. This 2nd team is only interested in getting an acknowledgement from you that you'll be ready on the date of the move. I think I may have signed another contract at this point. Every time you agree to something they need you to sign a contract. If you ask about the size of the truck, how much parking space they need, what time they will arrive.... anything about the logistics, they will tell you they don't know. The girl managing my account brushed me off and told me I'll just find out from the driver the day before. This was the first red flag and I should have backed out but I already signed the contract and paid a deposit. NEVER pay a deposit! Thats the first part of the scam. Some friends shared their bad experiences about long distance moves so I started to get concerned. I looked into Royal's insurance and they only pay you $0.60 per pound for anything that gets damaged. That means that something like my TV, that only weighs 33 lbs, is only covered for $20. I asked Royal if I could pay for additional insurance coverage and they ignored me. I kept asking and they brushed me off by telling me to just ask my home owners insurance to cover it. Another red flag I regret for ignoring. A few days before my pickup date they called to confirm. They also told me that "by law" they have to make it a 48 hour pickup window. WTF, is that even true? More lies. They missed the 1st pickup time and called late that night to tell me they'll arrive the next day. No apologies given just "this is how it is". They couldn't tell me the new pickup time and gave a 4 HOUR WINDOW. The driver then missed the window again and arrived an hour later! I had to wait a full day and another 5 hours for these MF'ers to arrive. They came in a huge 26' Pensky truck that was so large they couldn't find parking. This is why I asked the customer service girl how much space was needed. She's so dumb she didn't understand the relevance. The driver told me he didn't want to wait for parking to open up. He said he was leaving for dinner and would come back to try again. 20 mins later I found parking and called him back. He responds that he already drove to another job and would come back in 30 mins which then became an hour and then became HOURS. This whole time I'm standing in the rain trying to hold parking spots. I called to check on him and he wouldn't pick up the phone or return my calls. I called the Royal office and they didn't pick up. HE FINALLY CAME BACK BY HIMSELF 6 HOURS LATER!! By that time it was past 10pm. He gave me some sob story about a family emergency and there was nothing he could do. The weed smell was so strong on him that he was definitely hot boxing in his truck. He offers to come back AGAIN the next morning. It was my final day in LA so I had no choice to accept. The next morning he shows up with 1other person. Not the 3 total movers I paid for. Towards the end of the move he tells me I need to sign another contract. His office sends me a new contract with $3000 in additonal charges. $1000 was for additional padding of my TV and bicycle. Another $2000 because I have a tool chest they they claim was too heavy. I told them I didn't want that and the driver basically told me I have no choice. If I didn't accept the increase then my TV and bicycle would get damaged in transit and they would leave the tool chest behind. They had no way of weighing the tool chest, just eyeballed it! This horror of a move gets worse but there's not enough time and space in this review. Stay away from these crooks. read more

SAVE YOURSELF A LOT OF HEARTACHE - ABSOLUTELY THE WORST MOVING COMPANY EVER! COMPLETE SCAM! Should have listened to the reviews, but went with the google reviews. We now believe their good google reviews are bogus/bought, and some written by employees. Promised by Josh Ochoa that if we had to cancel we could get our deposit back. We had to cancel because we have to stay and take care of a dying family member. When we called Josh to cancel he was mean & rude. Said since we cancelled he was not making any money off of us and would not talk to us - THEN HUNG UP ON US!! The two other employees we talked to there were just as rude & antagonistic (and hung up on us again!). We are disputing this deposit with our lawyer's help and with our bank investigating their company. ABSOLUTE SCAM!!! read more

Truly outstanding service! I highly recommend asking for Jose when moving your things, he goes above and beyond when it comes to helping and answered any questions when it came to the move. My move was from California to Nevada and Jose showed up an extra day early which was even better when it came to timing! Very efficient and time management is great. Jose and along with three other workers were super nice and I couldn't have asked for a better moving company to help me with my difficult move to Nevada. read more

great drivers great company overall I left happy with my move texas to utah right in between my budget thank you royal moving!

SCAM ALERT!!!! They are scammers. They quoted us ~$2,000 to move our stuff and we deposited $800. Later when they arrived to pick out items, they asked for $1300 more even though we had an itemized quotation. When we tried to call the agent the moving guys left without any word. When we tried to call them, they avoided us and never replied to our email. We had to file for dispute with our credit card company. They even lied that we canceled our order and shouldn't get the deposit back even though they had no evidence of it. They cost us valuable time and stress. You are better off selling your stuff than hiring this company to move. read more

I recently used Royal Moving and Storage for my move from Texas to Nevada. Everything went exactly as scheduled. Customer Service was really friendly and helpful, the drivers were careful loading all my things on the truck, and the movers were really helpful getting everything into my new home. I had a great experience with Royal and would definitely use them in the future. They earned my recommendation. read more

Great customer service very respectful people I didn't have to ask nothing they already knew what to do it got here quick and safe stuff wasn't broken. They feel like family I told my family about the company read more

Do not go to Royal Moving and Storage. Which mind you, doesn't come up when you look that up specifically? But a DIFFERENT Royal moving and storage page does? I am in the same boat as everyone else, with many broken or scratched items and a bill that got doubled by the time everything was delivered... which I question if that's actually the case now.. But I digress. The "agent" I had the "pleasure" to deal with was nicki, She was rude on the phone and was never around when the actual workers needed to call her. We then had to wait an hour after everything was unloaded from the truck for her to get home and collect payment because she was busy doing personal things during working hours while also knowing her customer was waiting on her. My motorcycle has a cut wire on the turn signal and the battery was dead from being switched on by the movers. The loader showed up without any help, and so I (disabled USMC Veteran) had to help him with MY things. He also happened to show up with only SIX FEET of truck space left. I was expecting an entire truck of space. When I brought up the fact that I had to do the work that they should have been doing they took off a measly 100 dollars. OFF OF THE THOUSANDS EXTRA THEY CHARGED ME FOR THEM NOT HAVING QUOTED THE PROPER AMOUNT OF SPACE. On top of all this, the drop off was from a different truck, with my things shoved to the back, and my bike now dead. This is how they treat Veterans. They lie about serving and steal as much as they can from you. ALSO upon opening my boxes, I found a box containing items that did not belong to me. Upon further examination, I found that they had posted a name tag of mine on TOP of the name tag of a MICHAEL PLATT from California to Arizona. email me at noble.nathaniel14@gmail.com If Michael sees this read more

was in a pickle - had three days to fill my cubes and realized after day one that I could NOT do this alone. Day 2 at 8:30am I called and the staff found two employees there were available the next day. It was a little later than I wanted but they were so efficient that I had time to call the cube company to pick them up before 4pm. While it only took them an hour to fill my cubes and they did such a great job that I added more furniture to add to the cubes. I was so pleased with their professionalism and work ethic. GREAT JOB!!! Thanks Josh! read more

The Movers were very Polite, Effecient and Consistent . Moving is stressful, but it makes a big difference when the Movers has these qualities. Thanks again KEVIN, BRIAN, and ROBERT. read more

my first encounter with Justin Sharp of Royal Moving and storage just gave me such confidence that I was not going to be a victim of the bait and switch, extortion anything that I've heard about with moving companies. my husband cautioned me, but I protected Justin. First two estimates were fine final estimate we added some more boxes couple of other things, and Justin left off the word "boxsprings." The night before the move late in the evening, he calls to tell me his truck has a blown head gasket so he won't be moving us, but he's going to contact a broker which turned out to be United Moving Storage. and of course Justin is part of that organization. He also tells me not to worry because the price isn't gonna go up that United has been able to contact Blue Lion and they will be picking up the move in Santa Maria California on December 19. I questioned again about the boxsprings" no worries they're going to go. It's fine. Also don't worry they'll be no additional charges and if there are, it'll be between Royal and Blue Lion (BL) to work that out. " I will not go into the multiple phone calls that transpired to even secure that we actually had a mover. The driver for BL came to the house, refused to take the boxsprings because they were not on the lading contract( I'll take them. That'll be $900 for the two boxsprings) and THEN SAID he needed to have even more money for more cubic feet and transportation so that was another $900 due then the money was ZELLED to the driver, his personal name. he is working for.BL. I paid $700 for a dedicated delivery date due to this was happening right around Christmas. The pick up was December 19 2023 with that delivery date of Friday, December 22, 2023. BL Driver reassured no problem. It will be there. Justin had also secured with me that there would be no additional charges for the extra two steps going upstairs at this home InAz. The documents I signed also said that boxes labeled would be delivered to the locations I the home. Another company and Driver from AMW ( which according FMCSA is some sort of a business in the Carolinas, I think) delivered the goods after 7 PM on Saturday night 23 December put all of the boxes in the garage refused to take any upstairs (my granddaughter has a wrist injury and cannot carry anything heavy) the distance from the actual door of the truck to the garage door is 60 feet. Yet I got charged an additional $75 for the distance and $75 for the two stairs and landing in the house. All of this is on a document with the company name of Blue Lion Moving and storage out of San Francisco. But the phone contact number is in Florida. Supposedly it's owned by a veteran like that's going to give you some extra confidence. I am a veteran I got scammed. The driver refused to aid my granddaughter with her boxes going upstairs to the bedroom, but he was kind enough to leave all of his wet cardboard and plastic wrap that he had around the mattress and bedframe of the two mattresses, he left those in the corners of the bedroom. I consider Royal moving and Storage responsible for all of this. All I'm asking for is reimbursement for the two boxsprings $300 and the additional $150 charged at delivery. I should be asking for all that extra $900 in the middle. I had a claim with movingclaims.com. They pursued it through BL BL in good faith gave me a $75 compensation but when I went to claim it the movingclaims.com said BL was NO LONGER using them. Then I contacted CSI out of Florida, they were just exciting. They were so helpful, even assigned me a caseworker I mean, I was elated. I thought something's going to happen here and I explained the story that I was looking for the boxsprings. They came back to me and said we're sorry we cannot work with you on that I must go back to Royal. If you're thinking about Royal, you're going to love the smooth talking customer service, especially from Justin. you're gonna love the nice comments the texting answering the phone when you call....all the good stuff that makes you think you're dealing with somebody with morals, character, and general respect for themselves. I was even really starting to like this guy and I was shocked that this is what he would do, I even spoke to him last week and he "said I'm not gonna let two boxsprings take me down. Send me the information" I did I've yet to hear from him He must be Proud to sign his name to their job well done. Use PODS OR U-HAUL PACK a legitimate moving company so the estimator can come to your house estimate it all do not use Royal Moving Henderson, Nevada, FMCSA CONFIRMS a current DOT number or NEVER use BLUE LION they are not licensed in the state of California. according to FMCSA does have active DOT. They are an absolute scam supposedly out of Florida, but I'm not quite sure. I have a feeling they all sit in the same office and get a big laugh after they've taken, advantage of you the only good news we got our goods . read more

The written estimate I was sent before I agreed to give a deposit stated that goods would be unpacked, re-assembled, and moved to the proper location in the house. In actuality, the goods were dumped into a room and the movers stated that they had to leave to get to another job. I was required to sign the contract and pay in full before the goods were taken off the truck, so I had no recourse. I had an advocate contact Royal Moving and Storage on my behalf, (my credit card dispute division), and they were told that since I signed the contract, the job was complete. Also, there was no clause in the written estimate as to the time it would take to deliver the goods, so I asked the dispatcher, Desiree, about a timeline. She said it would take 3 to 10 days for the goods to arrive. When the movers came to load up the truck, they said that the goods would arrive in 6 or 7 days. When I called the company to see if there was a drop off date scheduled, they said the truck was still at the facility and there was no assigned date. They did not keep us informed of a date during this waiting time; the goods arrived three weeks later. During this waiting time, we had to purchase many items at a great expense and inconvenience to make the house livable. If I had known it was going to take over 10 days, I would not have entered into this contract. Royal Moving and Storage needs to make sure that their employees don't make empty promises, and they also need to take some accountability for what their employees tell their customers. Below are some pictures of the furniture after it was delivered and the truck had driven off. Since I wasn't able to attach the video I took, I froze some frames, so the pictures are a little blurry. read more

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Not Good rip offs come up with every excuse in the world excessive charges above quoted price

The only thing I have to say about this company is that Nikki, Justin, and Taylor are beyond WORTHLESS!!!!!! Oh, and good luck trying to get Nikki on the phone (754-282-2419). She will never directly answer your questions (or answer your emails with any form of intelligence) and has truly mastered the art of deflection. Was massively under quoted, and when I hired Royal (pain in the ass) Moving, I was completely unaware they would use a third-party mover (Moving Logisitics) to load and unload my household goods. Oh, and when the movers arrived, they were asking for money "under the table" for how much work it was going to take to load the truck (yea, that never happened). To make matters worse, I was going to have to pay an additional $5,000 more from what I was originally quoted, and after having an aggressive conversation with Moving Logistics, they were able to magically lower the price $3,000. Also, Justin's dumbass with Royal Moving said and I quote "the credit card we have on file with you that was used to pay your deposit will be used to pay 50% of the balance upon pick up of your household goods, then used again to pay the remaining 50% as long as the credit card information doesn't change". Well, when Moving Logisitics showed up, I had to pay using a check, cash, or money order, and Moving Logisitics did not accept credit card payments...... Moving Logistics arrived two weeks late from the delivery date my house goods were supposed to arrive, and I had missing and damage items (one of the missing or "lost" items consisted of a brand-new Traeger smoker....). Do not use either of these companies!!!!! read more

Royal movers seems to fail to provide customers with accurate quotes, seems to hire movers off of Craigslist which leads to broken and missing belongings, and refuses to make it right after the fact. I wouldn't use this company if they paid me to... read more

Worst experience I have ever had. I moved from California to Vegas October 2022. The movers canceled on me the day of and was unable to reschedule for 2 days, last day I had at my current apartment. The movers arrived at my place in CA over 5 hours late, not to mention at 10pm!! The guys were great but took their time with it being so late. The move into the Vegas apartment seemed to be going smoother - they actually showed up on time and on the correct date. Fast forward to moving things into my place...we had one guy slipping boxes up my stairs one by one instead of carrying them. They ripped my custom couch, several glassware was shattered along with a designer mirror. It has now been a year and they will not assist with the claim I submitted re damages. Received a notification back in FEBRUARY that my claim has been approved and that Royal Moving will now be responsible for issuing me a check. No one will assist, the manager Megan is no help "Please send an email to our claims department" and each time you receive a generic email back right away. It is now 1 yr later, I am now moving out of the complex I moved into and I have still yet received any help re damages, any updates on check and no one will return my calls/emails. Do yourself a favor and DO NOT book your moving with this company, you will thank yourself later! Such a nightmare!!! read more

Move from CA (550sqft apartment) to Las Vegas. Signed an agreement, went through any hidden charges before move. Original bill was $1785 and tried to charge me almost $6000. Not transparent, and horrible service. My email response below. Good evening Nikki Smith, I spoke to you on 2.11.24 when I was in San Diego for meetings and the last conversation was at 1.32pm today on 2.12.24 over the phone. I have been in communication with Ms. Sunny since 1.28.24 with multiple texts. Besides what was stated to me from Ms. Sunny, the mover Mr. Jordan on move date 2.9.24, and including yourself the price has changed numerous times. I feel your company has not been transparent, you hold property hostage if your padded payment is not received, and then you inform my staff Ms. Dawn that my stuff was still in Los Angeles earlier and if I did not pay that you would return to Metro 417. During our conversation today, I informed you to go ahead and return my stuff to the building. You tried to negotiate percentages which I asked you to please email and put in writing. This is not a good business practice and please feel free to keep all the stuff because I was never informed nor agreed to this inflated bill for a 550sqft apartment move. I already called my American Express to inform them of the situation in which they will be contacting you for my refund for my deposit for your company services. read more

Review I'm giving this 1-star review for a couple of reasons, outlined below. Initial communication with Royal (Desiree) was very good. She was congenial and thorough, and we got what we thought to be a good estimate for the move, compared to a couple of other estimates.  Our first estimate was on May 10th, 2023 for $4893.79 (797 cubic feet (cf)).  We also got two other estimates from other companies.  On June 7, 2023, we called to add more boxes which understandably raised our estimate to $6526.83 (911 cf).  Even though another company offered us (military discount) we were happy with Royal Moving (Desiree) handling our move.  On July 7, 2023 (our move date was July 10-13) we were concerned about the number of boxes we packed.  We called again and had a total number of small, medium, large boxes (we counted each one) , furniture, and anything else to be listed.  We did have a few small, odd things (ironing board, plant stand, etc.) that we offered to send a picture for them to add to the estimate.  They didn't want the picture.  Our new estimate came to $7896.83 (1120 cf).  We understood the increase and had no problem with it.  On July 10, 2023, the truck arrived.  Brandon (he gets a 5 star) went through our house.  As some of the boxes were being loaded, he told us that the move was going to be around 2000 cf and the cost would increase.  Minutes later we needed to sign another estimate for $14, 010.92 (2,000 cf).  We had to be out of the house in 2 days.  We had no choice.  I asked if there was any way to reduce this (senior discount, military discount, etc.).   We expressed our amazement at this, and on one phone call the lady asked if there was anything we could leave behind to reduce the cost.  This seemed like a classic case of BAIT & SWITCH". What were we to do, tell the truck to just leave? Our house was sold, everything staged to move, and the cost almost doubled! First, I'm giving kudos to Brandon and Willy for their efforts/work in getting our household effects loaded safely onto the truck in Tucson for our move to Manteca, California.  The truck arrived at approximately 10:00 AM and they proceeded to get to work after Brandon surveyed the things to be loaded and then he went around with inventory sheets and started tagging our things (boxes, furniture, etc.) Willy started wrapping mirrors and a few other things (furniture, glass shelves, etc. Brandon started loading the truck, and somewhere around noon, a couple of other guys showed up to help with the loading. They appeared to be inexperienced, and Willy showed them how to wrap some of the smaller items, and then they started helping load things in the truck. We didn't check the inventory as they went along, as we tried to stay out of their way. I think this is where the loading process/inventory preparation went array; things got loaded without stickers, and a couple of items ended up missing and not on the inventory sheets. The process was completed late in the afternoon. A completed inventory was not offered, and frankly, we did not think to get one. The house was empty, and we were satisfied everything was on the truck that was supposed to be. We completed the paperwork and that was the end of that process. A week later we started calling to get a copy of the inventory.  After several calls we received two pages.  Only half of the boxes were listed, and many pieces of furniture were not listed.  For having a 2000 cf cost the inventory shows about half!!!  We have put in a claim for damaged and missing items.  It will be interesting if they come back and indicate "not listed on the inventory sheet"!!! Recommendation: I don't recommend Royal Moving and Storage for an interstate move unless there is some arrangement for someone to physically look at what is being shipped before a final price is settled on. I can understand some difference in an estimate and final price when goods are loaded...but let's be reasonable, to double the cost from the estimates is unconscionable, especially when there is/was an opportunity to at least have photos of things being shipped.  Again, on the day when this happened (moving day), we asked for a senior, military, or any kind of discount...nothing!!! read more

before choosing them I checked here on yelp and was skeptical at first.chose them based on both price and professionalism. i feel they did a great job despite the bad reviews I saw on here. read more

I was worried about getting scammed but Brian was very knowledgeable and professional and helped me book the truck. The movers did a great job and I would recommend this company for your move read more

This company will give you the impression that they are perfect, but they are not. They lost my expensive speaker set then to tunr around and try to give me 45 dollars when that does not even cover the cables. DO NOT USE. They are the worst and should not even be in business. I REAPEAT DO NOT USE. read more

DO NOT hire these people. They are liars and the people they hire held me up for more money to protect my furniture then broke a bunch of it anyway. They will not call me back and I am filing a lawsuit because they underestimated the cost twice and then charged me almost double the day of the move. DO NOT USE THEM. read more

[ URGENT ] Beware of this company once they take your money all service goes to Hell. We lost 8 boxes and were only given a minimal amount of money for them. We also received 4 boxes that were not ours they told us they would pick them up but never did. Again thank for the piss poor professinalism . read more

great move did a good job were nice and considerate and very helpful would definitely go with them again i really appreciated there service

DO NOT US THIS COMPANY IF YOU DO NOT WANT TO BE SCAMMED!!!!! I informed Sunny that I am in California, going by memory what was in my mother's house. I did tell her I had storage shelves, about 5 of them, and she left them off the "list". When the movers arrived, they said the shelves are not on the list, so they couldn't take them. I called Sunny, who was having her nails done, and she said I remember you telling me about the shelves, but I am human, and what are you trying to add? I told her I am not trying to add anything, I had already told her about the shelves, and I know she's human, but if she could let the human movers know, I would appreciate it. They took 2 of the 6 shelves. Then, I found out they were not going straight to California to the storage to pick up other items, then to the house, they were going to a storage facility, and another "team" would take it to California. So, the "team" came a few days later to the storage unit, and the 1 man "team" (unless his pregnant girlfriend counts as part of the "team") informed me that it would be an additional $200+ to move the items from the storage door to the truck because it was more that 50 feet. I needed my things moved so of course I said yes, they had me over a barrel. I opened the storage and the 1-man team said, oh this is more than what is allowed for you, I can only take a few items. The 1-man team took 3 items. (What a damn scam). Now I have to go back to Vegas and rent a U-Haul, beg family to help me get the items out, get it to the storage, get the rest of the items out, and get them to the house. NEVER NEVER EVER WILL I USE THEM AGAIN, RECOMMEND THEM, AND WILL SHOUT THIS MESSAGE OUT TO EVERYONE I KNOW!!!!!!! read more

We contacted them to move us from Oregon to Arizona. It was the worst service we've ever received. They went through our item list and gave us a price. Then when they arrived they couldn't fit it all in truck so they were coming back the next day to get rest. We were told we needed to pay what we owed before they could pick up the rest. They arrived the next day and wanted to charge us for the rest! When the truck arrived to destination there were several things broken and our new refrigerator had dents all over it. They also broke a ceiling fan during move out and just stuck the broken pieces in a closet! I would strongly discourage you from using this company. read more

Please do not use this company. Desiree was super sweet and told me how reliable and professional they are. They no showed to pick my daughter's belonging in Austin, TX. I had to call them to find out why. They said, "Oh sorry the truck broke down this morning. They were supposed to pick ours up before 3-5pm. No call to let us know. We wait 2 days to hear back. Nobody would return our calls including Desiree or Justin. I don't know what people do that HAVE to be on a certain day so someone else can move in! Luckily that wasn't the case for us. We finally got my daughter's belongings 8 days later in Las Vegas. Her desk was scratched up and the sofa was torn on the edges. Most of her totes the lids were cracked and broken. They discounted us a whole $25 per day ($50 total) for being two days late and us both missing two days of work. The worse part of the whole thing was the lack of communication and the no reply's. Very unprofessional and not reliable at all. read more

I'm giving this 1-star review for a couple of reasons, outlined below. Initial communication with Royal (Desiree) was very good. She was congenial and thorough, and we got what we thought to be a good estimate for the move, compared to a couple of other estimates. Our first estimate was on May 10th, 2023 for $4893.79 (797 cubic feet (cf)). We also got two other estimates from other companies. On June 7, 2023, we called to add more boxes which understandably raised our estimate to $6526.83 (911 cf). Even though another company offered us (military discount) we were happy with Royal Moving (Desiree) handling our move. On July 7, 2023 (our move date was July 10-13) we were concerned about the number of boxes we packed. We called again and had total number of small, medium, large boxes (we counted each one) furniture, and anything else to be listed. We did have a few small, odd things (ironing board, plant stand, etc.) that we offered to send a picture for them to add to the estimate. They didn't want the picture. Our new estimated came to $7896.83 (1120 cf). We understood the increase and had no problem with it. On July 10, 2023, the truck arrived. Brandon (he gets a 5 star) went through our house. As some of the boxes were being loaded, he told us that the move was going to be around 2000 cf and the cost would increase. Minutes later we needed to sign another estimate for $14, 010.92 (2,000 cf). We had to be out of the house in 2 days. We had no choice. I asked if there was any way to reduce this (senior discount, military discount, etc.). We expressed our amazement at this, and on one phone call the lady asked if there was anything we could leave behind to reduce the cost. This seemed like a classic example of "bait and switch." What were we to do, tell the truck to just leave? Our house was sold, everything staged to move, and the cost almost doubled! First, I'm giving kudos to Brandon and Willy for their efforts/work in getting our household effects loaded safely onto the truck in Tucson for our move to Manteca, California. The truck arrived at approximately 10:00 AM and they proceeded to get to work after Brandon surveyed the things to be loaded and then he went around with inventory sheets and started tagging our things (boxes, furniture, etc.) Willy started wrapping mirrors and a few other things (furniture, glass shelves, etc. Brandon started loading the truck, and somewhere around noon, a couple of other guys showed up to help with the loading. They appeared to be inexperienced, and Willy showed them how to wrap some of the smaller items, and then they started helping load things in the truck. We didn't check the inventory as they went along, as we tried to stay out of their way. I think this is where the loading process/inventory preparation went array; things got loaded without stickers, and a couple of items ended up missing and not on the inventory sheets. The process was completed late in the afternoon. A completed inventory was not offered, and frankly, we did not think to get one. The house was empty, and we were satisfied everything was on the truck that was supposed to be. We completed the paperwork and that was the end of that process. A week later we started calling to get a copy of the inventory. After several calls we received two pages. Only half of the boxes were listed, and many pieces of furniture were not listed. For having a 2000 cf cost the inventory shows about half!!! We have put in a claim for damaged and missing items. It will be interesting if they come back and indicated "not listed on the inventory sheet"!!! After Regarding the delivery...we were told initially that delivery was usually 3-10 days after the requested date. When we called to check on the delivery, we were told it would be sometime between 7 and 14 days after the requested date. Goods were delivered on the 24th of July. The guys who delivered our goods were courteous and professional. Beds assembled, mirrors reattached, etc. They did a good job, very happy with their work. Recommendation: I don't recommend Royal Moving and Storage for an interstate move unless there is some arrangement for someone to physically look at what is being shipped before a final price is settled on. I can understand some difference in an estimate and final price when goods are loaded...but let's be reasonable, to double the cost from the estimates is unconscionable, especially when there is/was an opportunity to at least have photos of things being shipped. Again, on the day when this happened (moving day), we asked for a senior, military, or any kind of discount...nothing!!! read more

Moving is super stressful, however, Shay at Royal Moving was so personable she went over everything in full detail and even gave me her personal number. The estimate did go up when the quality assurance team called but that was to be expected as I had more boxes that i figured. The price was competitive to other movers but it was the quality of customer service that got me to book with them. Movers were on time and they were absolutely amazing. I moved from TX to NV and not that I will ever be moving again but if I did I would only use them. Highly recommend!!!! read more

This has to be the slimiest, most unprofessional scuzzy moving company around. I'm somewhat at a loss for words as we have just dealt with so much bs from this company, I don't even really know where to begin. We were quoted for $3,580.00 to get our 4 bdr house moved across country. The day of the move they showed up and told us that we had way more than we originally told them we had. We didn't. They raised the price to $8,500.00, knowing our desperation wouldn't allow for a last minute change, we reluctantly agreed. They then told us that they don't go upstairs so my wife and I moved everything down ourselves. Then we get told that there would be an additional "bulking fee" for anything heavier than 200lbs. They started asking what was in boxes (shady) snd grabbing everything without checking what was on our list and when they had filled our space, they ended up leaving several key pieces behind. Fast forward 2 weeks, we still haven't gotten our stuff. In that time I've flown back home, rented a 15' truck and packed/moved everything myself back to the house with 0% breakage. Btw, Customer service is HORRIBLE, couldn't get anyone on the phone for days to give us an update. Truck finally showed up today. They had moved all of our stuff onto a different truck, rifled through everything. Drawers, boxes, totes...etc. So much is missing and/or broken. My sons PS5 that I was stupid to have packed it in its original box, gone. Electronic boxes ripped open and contents stolen. Jewelry, tools, gone. It's like if everyone in the state prison got out on the same day and decided to start a moving company. Complete trash. We are filing a claim but doubt anything will happen. There's a reason why Royal Movers are not BBB accredited, have only 1 Star and have TONS of bad reviews. Do your homework, find a company that respects their reputation and your valuables. Hopefully this is read by someone who did a little more homework than us and this will save alot of headache. -0 stars. read more

this was the worst moving experience ever!! do not, i repeat, do not use this moving company!! they will destroy your items. and what they don't destroy, will be missing!! read the fine print!!! they will say in large print "delivery in 1-2 weeks! then in microscopic print on page 80, it will state up to 30 day delivery! then when you file a claim, what they pay isn't even worth a claim. so disgusted with this con artist company!! read more