If you want a basic pedi and mani, please avoid this place. The lady, Mendi, insisted on upselling the hot stone pedicure. I only wanted the basic hot stone pedicure, which is $40. On top of that, she tried selling the gel package. She was not pleased when I refused them. I understand it's her business to upsell. In the meantime, it's my right to get the service I need. Literally within an hour of walking out of there the nail polish started peeling. To be fair, she did warn me if I did not do the gels, the regular polish will start peeling, but it feels like they're using inferior product just to get people to buy the gel option instead. I have never had nail polish peel off this quickly, or this way before. Both the clear polish and the colored ones are coming off. read more

Royal Nails - Thumb nail clear polish peeling. Other nails peeled off the first day. The thumbnail polish peeled off in one big piece the second day. - Nail Salons Near Me - Kapolei, Hawaii

First off, they are fast and clearly don't take their time which was plus because I had a lot of things to do afterward. Second, desks and pedicure chairs are packed in there like sardines and they don't clean the chair between use. They make it look like it with plastic bags in the pedicure tubs, but they don't spray or wipe down the seats. Third, they don't have you wash your hands prior to or during services. Forth, masks are optional in there. All staff were wearing masks, but they weren't on appropriately all the time. Clients were not all wearing masks. Fifth, they had a lot more male clients in there which is nice because men should get pampered too. Lastly, my nail tech but a pretty good job considering she was watching something on her phone. Suggestion: Staff should clean clients seats, desks, and spray things down instead of sitting around doing nothing. I understand you want to talk story, but not in front other clients. It is not professional. read more

Royal Nails - Manicure... Pedicure was rushed but the nails were polished with gel polish nicely. - Nail Salons Near Me - Kapolei, Hawaii

I made a reservation for mani/pedi with an upgrade, and I showed the guy what I wanted. It felt so rushed, didn't spend anytime on my toes cleaning my cuticles at all. Massaged my legs then started to paint my toes. No relaxing, I felt he was in a hurry, after he painted my toes he started to put my slippers on and when I asked are they dry yet? He said no you didn't get gel polish you got regular! I went to pay and sure enough I didn't get charged for the upgrade like I wanted. If you're in a hurry I recommend this place, if you want to feel relaxed and enjoy being pampered this is not the place for you. read more

Pedicures are excellent and last! I have been going to Royal Nails for 3 years, never have an appointment and always get in quickly because they have so many great employees and stations. Very happy! read more

They always have room for walk-ins. My husband and I both enjoy the pedicures. And, I got a spiffy seasonal manicure read more

Royal Nails - Fun design upon request! - Nail Salons Near Me - Kapolei, Hawaii

Not only did I wait 30 min for a technician, but she was rude. Gave me the list of options where the $35 pedicure was not listed. I asked her for the $35 pedicure and French tip as polish. She then went on to tell me it's an additional $10 for French tip. To which I said then just clear polish please. She did the pedicure in a hurry and it wasn't pleasant at all. First and last time I visit this place. read more

Terrible application to my nails, don't go to the old guy in chair 15 he sucks!!!! Gonna call yo complain read more

Royal Nails - After not even 24 hours - Nail Salons Near Me - Kapolei, Hawaii

Im going to make this short because my original review said it was too long and took me 20 plus minutes to write and was deleted. My husband walked in around 10:30am Saturday morning they were packed! No social distancing no capacity limits being adhered to. Partitions between customers at pedi stations were not properly placed and provided no real protection. Partitions at mani stations were between tech and customer only. There were no partitions between customers and we were all arms distance apart. He made a 12pm appt. for me or so we thought. When I arrived every chair was taken. I told the girl I had an appt. and was told to sign in and have a seat. I waited as if I were a walk in, maybe 10 min. My technician was May she was nice but her services was sub par. I paid for a "Royal Hot Stone Spa Pedicure" and got about a 10 minute service. My husband had the same service from another tech and was in the chair at least 20 minutes. My technician rushed, his took the time needed to ensure he received what he paid for. After my pedi May had me move to a mani station where I told her I wanted a paraffin mani and to add a little length to my nail without an acrylic tip. She said she would see what she could do and began buffing my nail with the machine. No manicure was done at all! We had decent conversation she was nice I found out she loved her job but had quite years ago and came back. She would not discuss why or how long she had done nails in general. I told her about a burning sensation I got after each time she put the powder/liquid mixture on. She ignored me and kept working. I asked her to shorten the length of some nails, also ignored. I even questioned why my thumb nail wasn't completely filled to which she said it's okay. She cut almost everyone on my fingers with the machine and charged my husband $146 not including tip. We paid cash and no receipt was given. I feel ripped off and am very disappointed! read more

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The service is top notch! The staff is always nice, courteous, and the facility is clean and very organized. Every time I have gone, they are quite busy. read more

My friends and I's experience there wasn't bad, but it wasn't great either. When we arrived we were seated promptly. Here's some notes about our time there. They were sooo pushy. They wanted us to sit and pick our polish from the gel swatches available. We told them we don't want gel and they were sooooo pushy about us getting it. You sure? It lasts longer and you can't wear your slippers afterwards because it takes long to dry. Uhhh this isn't our first pedi, toe polish lasts for ages, and I've walked out with my slippers before. I'm good. They finally gave in after a few more confirmations and said they'll pick a similar color to the sample that was chosen. Luckily I picked mine before I sat, but what if I didn't like what you chose for me? Afterwards, my polish looks all right from afar but then I notice the clear top coat didn't go all the way to the end of my big toe. When we were choosing our service my friend was thinking about getting the hot stone since it was only $5 more. I told her why not treat yourself! The tech interjected saying yes treat yourself get the deluxe volcano it's really good! That service is $20 more, no we'll stick to what we chose, thanks. My other friend did choose gel. Her first choice they said they didn't have it any more. The second one they didn't have enough so the tech chose a similar one for her. She wasn't upset with the color but it's not what she wanted. Why keep options if it's not available anymore? I didn't notice it, but my friend said the scrub they use is just in a drawer next to the chairs. She was already pretty sure the tech touched her feet before she dipped her hand into the scrub container. Then they shared the hot stones between us. That's my friend, so whatever, but damn what if it was a stranger?!? All in all, nothing spectacular and probably unsanitary. I wanted a pedi to relax and chill with my friends not to be haggled. Won't be back. read more

Fir First time customer upon a recommendation and am definitely happy with my assigned nail technician, Kelly. She provided precise and friendly service. After a brief consultation, I opted for ombré nails and happy with results. I intend to see her regularly and switch over from my previous nail salon as I was getting disappointed with the service there (assembly line service with disregard for the customer). I highly recommend Kelly and know she doesn't disappoint and provides top notch service, read more

Royal Nails - Nail Salons Near Me - Kapolei, Hawaii

The service was horrible. The girl who had done my nails did good but then it came off that same night. So I went back the next morning and had her fix it. Only for my other nail to come off. I didn't go back as I couldn't find a sitter. I go there because it's close to home but they are really not good. I think maybe they do too much too quick. The lady didn't take time to chat or just say hey. But it's ok. I also went again about a month later and o got a guy who hurt my finger. Meaning when he was filing with the filer he cut my finger. It was really annoying. I asked for someone else but would have had to wait 30 minutes. I do go to the ewa beach one cause they are so much better and take time to chat and get to know you! They not rushing to get you out. read more

Usually Royal Nails is average service BUT today it was not a good day. Fyi...Anna & Aimee are great techs... I made an appt for 2 pedi on Friday for Saturday. We ran 5 mins late , I gave a courtesy call. We get there ALL chairs are filled. We get seated after about 20..our pedicure didnt get started till 1045 pm. My daughter requested white with white glitter..she was told yes we have that. But her tech said NO we don't have the white glitter. Another tech (Aimee went to go look for it). My tech kept asking if I wanted to add more treatments..I told her no thanks we are running behind time. My appt was 10 am it is now 1045 am. She said they are not making appts today..because they are extra busy..I said "yes I know..thats why I made the appt yesterday". Then she said something to the other tech..who then looked at me. I nodded yes. Then a phone call comes in and my tech booked an appt for 2 today!! Very bad service today... read more

Royal Nails - Nail Salons Near Me - Kapolei, Hawaii

I've come here twice to get waxing done on my eye brows and upper lip. My daughter told me to try Kathleen since she cleans up her eyebrows instead of overly waxing them. Very happy with my results! read more

Not the best could have been better. To expensive$$$. There was two ladies in there who were in a bad mood but all the other people in there seemed kind and nice. The nails were pretty and good. Overall review 3 read more

Needed to get a pedicure done and since I was in the area I thought I'd give this establishment a try. It wasn't busy for a Saturday morning and the place is pretty clean and everyone seem very polite with a smile. I sat down and an older gentleman turn the water on and it was a bit hot and he didn't bother to ask me if the temperature was ok so I told him it's a bit hot & he got started with my pedicure but didn't bother to ask me which pedicure package I wanted so he must of assumed I wanted the basic. He was don't with my Pedicure within 30 minutes and I felt like he was rushing and he didn't do a good job in cleaning up the extra skin or scrap The dead skin under my foot... But he did a good job in painting my toe nails. I don't think I will be going back here again read more

Always been coming here for manicure and pedicure! Fast service. Adore the nail tech named Travis! read more

Royal Nails - Halloween style nails - Nail Salons Near Me - Kapolei, Hawaii

Went to take my 2 daughters and I to do gel pedicures. Got the basic. They were friendly until it was time to pay. I tipped each worker 20% and the lady ringing me up said "that's it? There's 3 of us you know" which completely threw me off. Never have I met someone who felt entitled to tips. Won't be returning ever again. read more

I have gone to Royal Nails multiple times for a few services; manicure, pedicure, eyebrow wax. Always have a great experience with pedicures and eyebrows. They are always able to take walk ins so there's no worry about waiting. I have noticed that there tends to be a big difference in skill between nail techs. I will typically do a full acrylic set and will try to come in for fills over the next couple months. This isn't the type of place where I would take very intricate designs or most pinterest inspo. Unless you know for sure that the nail tech can do the design you want i'd stick to something more simple since I have noticed that the techs will still try to do a design that might be too difficult for them instead of telling you no. I haven't had any problems coming in for fills from a different tech who did the original but I would suggest going to the same tech for a nail repair. If 3.5 stars were in option that is how I would rate these guys. Very nice staff and fast. read more

DON'T DO IT! WORST NAIL SERVICE I have ever had in my life from the male tech that has his table at the very back in center of room!!!! I believe his table number was 19. I requested the deluxe pedicure with callus removal and it was only 15 min wtf. The fullset hurt so bad when he was just clipping away the existing acrylic nails and literally trying to rip it off. I had to close my eyes because the acrylic was literally flying everywhere. I even told him it hurts to please stop. I also asked him why isn't he soaking the acrylic to soften it. He just continued saying oh I'm sorry I'm sorry and continued on. Then when he got to my thumb acrylic nail he was clipping it parallel to the cuticle (nail cutter sideways) and he cracked my real nail down the middle to my flesh. At this point I'm like wtf and told him he's scaring me and was about to get up and leave but he kept saying sorry sorry I'll fix it. He crazy glued the cracked nail then it stopped hurting. I will never ever go to this place even if you paid me. The tech I had was very negligent and part if it was because he was rushing. Idk why because it wasn't even that busy and there were tecs that didn't even have customers. When I got home I looked at my heel and it was still dry and cracked. 4 days later 2 acrylics fell off. The only reason why I went here is because I was leaving for my trip that evening and the other nail salons were busy. read more

The staff at the Kapolei location are always so friendly & accomodating! Tina is my go to Nail Tech who does an awesome job every single time no matter what kind of nail design, color or shape I finally decide to go with! I live in Waipahu & I always make the trip to Kapolei just to do my nails! These pics are some of designs Tina did! read more

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This morning I went in for a repair for my nail that broke very easily within 2 days of getting it done. I usually love this place and go for my birthday every year, however this time was different. Their policy before used to be free repair if needed within a week. I walked in this morning after waiting outside for a few minutes. Anna was the tech that helped me. She sat me down and tried to pry the broken nail off with another nail. After telling her that my nail was tender because of the way it broke, she still proceeded to pop the nail off in a painful way. She filed the nail that added to the pain and she was rushing. After applying the gel to the nail, I told her that the nail didn't look identical to the other hand that didn't break. Which she then started to talk to the other tech in their language to complain about me (this is an assumption, but their body language after I asked her to fix it was as though she was annoyed with me). After not nicely completing the shape of my nail to be identical with the other I was asked to meet her at the front counter. When walking into the shop I was not advised that I would be charged to repair my nail. She told me that it would be nearly $8. 2 days before I paid $80.62 and I also left a tip. My nails were not worth the amount I paid, but I paid it anyways because my tech worked with me as I wanted detailed prices before she completed my nails. When coming to the front counter and being charged nearly $8 for one nail, I was completely confused. The manager told me that once they apply the nail it is my responsibility to take care of the nail once I leave the shop. I looked around to see if they had an policy up about nail repair or charging for it and they didn't. I didn't come with any money and when I told the tech that fixed my nail she asked if my sister that came with me had the money. I was annoyed that she even asked because this has never been a thing at any other nail shop I've been to. After I consistently asked questions about their policy, the manager told me that when I come back again I can pay them back. Unfortunately today was the last straw and of coming to this location. I am stunned with how horrible the customer service and feeling of pampering has left this place. I understand that people are trying to make up for the time they lost by covid-19, however I hoped that the integrity of the business would withstand the loss. read more

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No complaints, Ana did a great job! Got a full set ombré, marble, coffin + pedi + tip= $130. read more

Royal Nails - Ana did a great job! - Nail Salons Near Me - Kapolei, Hawaii

If I could leave no stars I would. This place clearly doesn't know how to sanitize or clean their tools! I came on Friday 2/4 and got a gel mani and polish pedi. Everything went fine and the technician was nice. Saturday morning woke up with my toe hurting and I couldn't understand why? Sunday morning it got worse. And day by day getting worse and bleeding and now I can't put any shoes on because it's way to sensitive to even lightly touch. Absolutely disgusted with this place. I had no problems before which was why I kept coming back but After this incident ? I'm absolutely pissed you got my toe infected AND my gel didn't even last a week before chipping ! Never coming back again. read more

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My gel mani and pedi felt very rushed. The tech doing my nails did not allow enough drying time between coats and now my nails are bubbling and the shape is off. The "massage" was her squeezing each foot about five times. She didn't take all the previous gel off before adding the new gel polish. Will not be going here again. read more

Royal Nails - Peeling the day after I got them done. - Nail Salons Near Me - Kapolei, Hawaii

Truly feel like I just donated 100$. A 50$ set of gel nails should not look like a bumpy road which is how some of my nails look. I even went back in for corrections and maybe u can tell from the pic they still left potholes. I did give them the opportunity to correct their work. My daughters nails looked worst. Ran my fingers across hers. Same. NEVER AGAIN. Not sure if the pic shows the potholes but trust me it's a mess. The application and shape are ok. read more

Royal Nails - Bumpy nails. Waste of money. EVEN AFTER GOING BACK. Never again. Back to Nail Tech I go. - Nail Salons Near Me - Kapolei, Hawaii

If you are looking for a well-done pedicure please do not go to this salon. There have been two incidents where my regular pedicure has been rushed towards the finishing process. My toes were never given any time to dry at the nail salon twice already and the nail tech was not very good at communicating. I have tried to give this place another chance, but I was disappointed by the service. One time I got an acrylic nail change and the guy who did my nails was so aggressive with the take off process. He used nail clippers to remove the previous acrylics and it was so painful that a few of my nails started bleeding. There is no care put into the customer at this salon. read more

Royal nails KAPOLEI target location, the wait wasn't too long which was great but my Nail tech was So RUDE. She Repeatedly kept trying to Force me to get GEL nail polish on my toes. I KEPT telling her that I wanted regular nail polish but I'll do Gel on my nails. In The middle of my pedicure she was trying to tell me that I needed to walk and Look at what color polish I wanted since they only had gel samples. Anyways, My toes Did Not DRY all the way and I left with my TWO big toes ALREADY MESSED UP not even noticing it til I got home. Smh. read more

Royal Nails - Nail Salons Near Me - Kapolei, Hawaii

I went to do my eyebrows I asked the worker to make an arch and kind of trim it because my eyebrows are really bushy she ended up, waxing under my eyebrows and trimming it with a pair of scissors from what I heard, she was forcefully, moving my head left and right Not gracefully she was a little rough I felt I did not like how my eyebrows turned out it was really bushy and it had no arch. It looked like a straight line. I do not like it, and I even brought that up with her that all I asked for was an arch. She did not acknowledge me, and she walked away. I walked to the cashier and all she told me was it was $16 for her doing a shitty job but I felt like OK fine I guess I'll pay. I would never come back here ever again. These workers are all about the money, not making the customer. Happy at all they tried to work as fast as they can just to get rid of you. I don't recommend this place if I could, I'll give them no stars for service.... read more

Let me start by saying: this place is HUGE! So big in fact, that I thought I was looking at a mirror... nope! I was just looking at the whole other half of the store. Therefore, they can accommodate a lot of customers and keep their prices relatively low. They do charge an extra $5 for callus removal, which I guess is now the new regular. Gone are the days when those were included with the price of the deluxe pedicure sets! No appointment needed, but recommended. They have a lot of space and a lot of staff, but if you have a particularly large party, I would try to call ahead to make sure everyone can be accommodated at the same time. Easy location, good hours, good price, and pretty good work! I'd definitely come here for an easy pedicure again. read more

Horrible quality, got 2 toe infections from a pedicure!!!! Will never go back!!!!!!!!!

Travis has been doing my waxing/nails and occasionally my pedis for 10+ years. He also does my 3 daughters as well. His customer service is exceptional from day 1 always friendly and courteous. His work is amazing never ever disappointed always walked out extremely satisfied! If you need any of the above services done then Travis is the tech to ask for. Just make sure u book in advance because his extremely busy, his the BEST at royal nails!!! Trust I book in advanced! If you want your pedis done because Travis isn't always available I recommend Mindy! I've tried a few others for my pedis and trust I was not impressed... read more

If I could give 0 stars, I would. I've gone to this nail salon several times over the last year for pedicures, and it was fine, but I recently took a friend to get manicures and our experience was terrible! Firstly, I had to get my old polish removed prior to getting the new set. Rather than soak my nails like you're supposed to in acetone in order to remove the powder set, my technician, a middle aged lady (I didn't catch her name), ripped them off with some other kind of fake tip. She then proceeded to tell me how my nails were ruined by the previous set and that they're messed up and unhealthy now...after literally ripping them off herself. She then told me that because my nails were so messed up, I should get a layered ombre set to hide the indentations. I had already told her two or three times that I just wanted a plain gel set with one color, but she kept pushing. I finally said okay, because maybe she had a point that it would hide the damage she did, and she said it would be $10 extra. I figured I'd let her take a whack at it and maybe it would actually help. Her work was so sloppy, and she didn't even do the colors that I asked for. I wanted a white into orange, and instead she did clear into orange with a dab of glitter in a middle splotch of the nail. Each nail was laid differently with the glitter too, so they don't look uniform at all. Some are lop sided and they look pretty bad. The technician herself made me so uncomfortable, I just wanted to hurry up and get out of there. She kept repeating how messed up my nails are and how I shouldn't have gotten fake nails, because I messed them up. But they weren't fake nails, it was just powder rather than a gel set. My friend, on the other hand, got a plain set of gel polish without the enhancement like I did, but was charged the same amount that I was. I was charged $47 with my upgrade, and her gel set, which should have been $35, also cost her $47. Her technician was an older gentleman, and she said that he never even asked her for a tip. He clearly factored in his own 20% tip and charged her that rate, which is so deceitful. To top it all off, one of my nails already chipped, and it's only been 4 days since my manicure. I'm absolutely livid with my experience here. This business has no integrity and I would NOT recommend visiting here. I've been a patron for the last year and I'm now taking my business elsewhere. You should too. read more

Took my niece to get pedis and full sets yesterday. Look at this mess! My toes where probably nicer with my months old nail polish then what I left with. My full set is bumpy and not the shape I asked for. My nieces nails where even worse. Super sloppy. First and last time here. read more

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Nail tech was nice, but this was the worst pedi for $30 no blade???? I would have had to pay $7 more to have blade used to remove callus. Will not return. And like other review said this place is unsanitary. They do not sanitize their tools plus they use the towels that wiped your feet to wipe the outside of the basin and floor. Gross..... read more

It was my first time here and it was okay, considering they were under renovation. I had to sit on the last available chair which was in the front and the chair was hard and uncomfortable. The other chairs were nice cushion chairs. But the lady gave me $5 off on my acrylics mani with gel polish ($75 original price). She didn't clean my nails good enough and was on the phone most of the time. She had to leave me. Few times to do something. But she apologized to me. She said she was trying to order the reclining chairs for the other side where they were renovating. They said every year they buy new reclining chairs because they always want their things new for us. I wonder who buys the chairs because they're still new (1 year used). I did my pedi after and I had a hard time understanding the lady. She got Mad that I couldn't understand what she was asking. I put my feet in the water then she added something. I think she was suppose to dilute the powder before I put my feet in. My feet was burning and very itchy. I'll probably come back again when construction is done. read more

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I like to try multiple places to get a feel for different colors/nail techs. But I was not disappointed in Royal Nails!!! I made an appointment for 11, I actually came a little late (for some reason I thought getting my nails done the day of my event was a great idea). Nevertheless, they got me started. I had a picture and although they didn't have the colors and the glitter I wanted, they presented me with alternate choices and actually I loved the outcome! My nail tech was AMAZING! I tried to ask her name multiple times but she was soft spoken and it was crowded and kind of loud. She had bangs and her station is by the wall, she has pictures with her son at her station. I DEFINITELY RECOMMEND HER. She was able to get my nails done in a very timely manner. Under 2 hours. And she also did my pedicure (and even took care of my ingrown nail problem, she didn't just ignore it like how some techs do) and my eyebrows! This lady amazed me. I had to tip her. She was so good, customer service was excellent and I left sooo happy!!! Needless to say, I will not be hopping around any longer and will always be looking for her at royal nails!!! read more

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I got a SIMPLE SHORT ALMOND FRENCH TIP THAT COSTED $91!!! completely overpriced this is definitely not the way to go If you wanna go on the cheaper side, I've been to salons that have done longer/more intricate nails than this that costed $50, when the lady was shaping my nail, I thought she was done shaping it and I kindly asked if she could shape this certain nail and she quickly cut me off and said "wait! Step by step" and there was just awkward silence and she said it out loud too a lady next to me heard, then I noticed her gloves she was using to service me were re used and dirty, it was obvious she had used these for a WHILE, the tips of the finger of the gloves were literally brown! And the gloves had small holes in it, clearly unhygienic. Overall the lady who was doing my nails just had a bad attitude. When she was done there were plenty of air pockets and the nails shape was uneven and the French tips on some of the fingers weren't even symmetrical. Truly disappointed and would never go here again. read more

This is my second time coming to this location and both times I've been pleased with my pedicures and my daughters as well. The staff is very friendly, and Mei does a fantastic job. They've recently expanded and took over the old cookies clothing store. I'll definitely be back for another pedicure in the near future! read more

I wasn't expecting anything tremendously spectacular but when I asked for a manicure how come I had to ask for lotion? Let's rewind, I walked in and they took my right away. Awesome. I sat down the technician came by and confirmed that's what I wanted. No name. She brought back a bowl of cold water, not warm and not soapy....hmmmm ok well she cleans up my nail beds files and tell me to wash, when I get back she promptly starts painting and in minutes I'm done. She painted on some nail oil and tells me "ok you go pay" now with oily hands, I had to ask for lotion she looked at me like I asked for something free. She put lotion and massaged it in while standing I obviously put her out. $32 wow that was not amazing! Not coming here again read more

Royal Nails - Nail Salons Near Me - Kapolei, Hawaii