My furnace recently was having more and more trouble and I knew that I needed to replace it. I called Royal Oak Heating & Cooling and I was told I could get an appointment for an estimate for the same day. The owner came out within a few hours and was very knowledgeable and pleasant. Despite my asking what I'm sure were strange questions because my husband wasn't home, he answered them all and gave me a quote on a new furnace system. After looking over the quote and speaking to my husband, I called their office back that evening to arrange for them to install the unit and while doing so I learned that the owner had come out and given me a quote, despite the fact that the day before his mother passed away. Never once, while he was out did I even suspect that something like that had happened. He had been professional and courteous the entire time he was in my home. I was shocked! I was told that I could have the new furnace system installed the next day and that's exactly what they did! The installers who came out were quick and efficient and had my new system installed in what I think had to be record time. They didn't make a huge mess at all and what small mess there was from taking out my old furnace, they cleaned up quickly. You would never even have known they were they once they were finished. Knowing that despite a personal tragedy they were willing to come out and do their jobs without fail gives me not a little personal faith in them. I will never have another company come out to service my furnace and if it ever needs to be replaced again in my lifetime, I know exactly where I'll go. read more

Seriously the best A/C company I've ever worked with. I rent a home in Royal Oak, and I sent a text to my landlord that the A/C was no longer cooling the house. He called his home warranty company and they came out. They said the outside condenser was broken, and the entire A/C system would need replacing as it's over 30 years old; A new outside unit would be incompatible. He would have to pay for the inside unit as well as parts for the outside unit, so the new unit was quoted at $4200. Rather outraged by this, I searched around to get a 2nd opinion for him and found Royal Oak Heating & Cooling. They came out *that day* to inspect the unit, and not only gave me a great price on the entire system replacement, but worked with my landlord on payment plans considering he was not quite prepared to have to drop a few thousand dollars, and my family and I were overheating. Once everything was arranged, they came out and installed the new system *THE next day*. Everything was done professionally, works wonderfully, and I couldn't be more pleased. Speaking to the ladies in the office, any of the techs, or the owner, they were always polite, professional and friendly. This company actually LIVES customer service, which quite honestly can be a rarity especially in fields like this. I cannot recommend Royal Oak Heating & Cooling enough, and will easily be a fan for life. read more

Just had RO Heating and Cooling out for a service call that went very well. Paul (service technician) was great so I thought I'd write a review (which I don't often do). I had used RO H&C approx 5 years ago and had good luck, so I called them directly. After hopping on here to write the review, it seems others have had poor luck with them, but this has not been the case for me. On this occasion I called them at 7:45 AM and asked what was the earliest available appointment for a service call as my AC had stopped working the previous night. Luckily they were able to provide an appointment window the same morning (3hr appt window). Paul (service technician) gave me a call 10 minutes before he showed up and was very professional an courteous. He identified the problem quickly as a tripped high pressure cut-off switch. Once reset, he checked the system pressure to ensure appropriate refrigerant levels (they were fine) and cleaned the coils. Yes it was a quick fix and a fairly simple one at that, but it went so smoothly I thought I'd write the review. I know that responsiveness is dependent on workload, etc, but my experience was good again. I will call them again if I need service in the future read more

If you need electrical work done, you need to give Royal Oak Heating and Cooling a chance to get it. This is by far the best electrical contractor I have ever worked with through the last few homes i have owned. Their pricing beat out many other contractors in the area (got 5 quotes). Moving into a new house, we had our service upgraded to 200A, moved from inside to outside for coding reasons, extended all circuits, added capability for a generator and interlock, added multiple circuits around various locations in the house and exterior, changed covers for exterior outlets and fixed some GFCI issues in the basement. Mason and Rob were great!! Very professional and not a single complaint at all from them or I. The work they did didn't require any extensive repairs to drywall (not sure how they pulled it off).. Anyways, Royal Oak Heating and Cooling just got a long term customer in the area and I plan on using them for a full HVAC upgrade when its needed. read more

About a week ago, I went to visit my elderly mother in Berkley (I live in Lansing) and when I got into her house, the heat was unbearable. Her AC had broken down 'a few days ago' she said and she hadn't wanted to bother anybody. I called around and nobody had any openings. I finally called Royal Oak Heating & Cooling and they had someone out to the house that afternoon. It took awhile to repair and they had to add some cooling liquid to her AC but when they left it was working and just seeing my mother stand in front of the vent with a smile was a wonderful thing. I cannot thank them enough for being so quick to get out to help my mother and I. The prices were reasonable and their man was polite and very nice. I will happily recommend them to anyone who lives in that area from now on. read more

Royal Oak Heating and Cooling has always provided us quality service, as we needed a small furnace repair in the past. I was especially happy with the service I just received in August after my basement flooded. The secretary was kind, which I appreciated during a very stressful situation. She returned my call in a very timely manner and the furnace repair man arrived at my house in a timely manner. The work provided was done well and everyone we dealt with was very professional. I will definitely call Royal Oak Heating and Cooling in the future. read more

As usual, my annual winter check up service was just great. Came in at the price quoted and came the day and time that was scheduled. My serviceman as just great. Not only did he do a superb job and left the furnace looking like new but he was also polite and so pleasant and helpful. Even took the time to be sure not only did the furnace start, run smoothly and quietly but also stayed to check that it shut off when the thermostat temp was reached. It was just great all the way around. read more

I'm so glad I chose Royal Oak Heating, Cooling, & Electrical for my home. Their team did a fantastic job on both my furnace and AC system. From the initial appointment to the final installation, the communication was excellent. The technician was a true professional--he was on time, clearly explained the work, and answered all of my questions. The pricing was fair and transparent, and the quality of the work is outstanding. I highly recommend them for any HVAC or electrical needs. read more

I have been in Royal Oak since 1995. I have have had all my services for my furnace handed by Royal Oak heating and cooling. Fast and fairly priced. I only want trained professionals to work on my furnace. I don't take chances. I just had a loss of heat in my office and I need help and fast. I had a service person to my office in 15 min and within a 2 hours I had heat again. Thanks Royal Oak Heating and Cooling you saved my office. read more

Hello, Today I called Royal Oak H & C for a service call for my Hot Water Tank. They were able to come out same day. I received a pre-Service call from Tech Riley B. he arrived as promised and diagnosed the issue quickly. Riley was polite and professional, I appreciated that. The Service call and Service performed was a very reasonable price. I would highly recommend Royal Oak H & C to everyone, Tom read more

When my mother's ac went down this past weekend, I called these guys and I'm glad I did. They showed up on Saturday and had everything fixed in no time at all. They were patient with my 76yr old mother and answered every question she had, even when some were asked twice. I will never call another service, these guys are everything I could expect and more. Call them, you'll be glad you did. read more

They came out and gave me a quote and gave me a date to start the job . Said the job would take two days. Came on time the job took two days and was completed and I'm totally satisfied. One thing that made me confident about their job was that they asked for no money down to start the job and I paid them when they were finished. . Installed a new furnace and air conditioner. read more

I've had them out twice: once to fix a problem another company created, and once to install a humidifier. They had the best prices in the area, they're prompt, reliable and they went out of their way to do a little extra (free) fix on a related piece of equipment near the furnace that I was worried about. Nice! I'm new to the area and these guys have earned my business. read more

They were an amazing company to work with. Always available to take my calls and super prompt in getting the job done. Ferguson installed all new gas lines, a new furnace, a/c and hot water heater. The job they did was immaculate and everything is working perfectly. would HIGHLY recommend them to anyone! read more

Was with a friend when she had some work done on her furnace and AC. Not only did the technician arrive early but they were quick, and highly professional. They explained everything that was going on and the prices were VERY reasonable. I'd highly recommend them to anyone!! read more

I'm a big fan. They arrived early, got the work done quickly, and had all the necessary parts needed in their truck. The technician took the time to explain the problem and what was needed to correct it. The price was fair. These are my go to guys when it comes to HVAC!! read more

They did a fantastic job for us when our furnace stopped working last week. Responded to my call even before their office opened and had someone here within an hour. He diagnosed and fixed the problem quickly and charged a very reasonable price. read more

I have had several great experiences with Royal Oak Heating and Cooling. The techs are always prompt and polite. They also explain what repairs they are recommending and why. I also appreciate how easy it is to schedule an appointment. read more

Our heating unit went out without explanation. We called Royal Oak Heating and they were out on site the same day. Very professional, very timely and able to fix problem same day. Highly recommend RO Heating and Cooling for service read more