We just walked into Royalton and although the view from the lobby is beautiful our vacation has yet to start. We arrived to a room that despite it's beautiful view had a sofa couch that was obviously left open because it was not functioning. After 3 trips to the front desk it was still not fixed. The staff insisted that the sofa was fixable despite the picture below. They sent a housekeeper and 2 maintenance workers and the couch still was not usable. When the sofa bed was forced into being a couch the floor underneath was dirty. We Lysol spray and wipe down the rooms and there were left over hairs from the previous occupant. We were willing to ignore this since we usually clean the rooms BUT a broken couch was unacceptable. You would think that for service recovery they would change our room or change the couch. Ale did no such thing she insisted that another person was coming to fix the couch. It has been an hour and still no one has arrived. W read more

Royalton - Resorts Near Me - Cancún, ROO

I Have to say I do not give the staff a one star. The whole staff was very nice. Our Butler David was probably the best Butler I've ever had. Martin at the Diamond Club Pool was an amazing server. This one star is based on the management and resort being shady. When I bought the package at the Royalton for the diamond club, it came with $600 credit. It's very clear in the picture that it says it can be used towards spa treatments, room credit, and just no cash value. When checking out, I asked about the $600 and wanted it to be applied. I was informed that I should've gotten a coupon book when I first checked in. So, they would not honor that $600 and they said I should've got the coupon book when I checked in. However, it is their job provide the coupon book to explain to us how that $600 needs to be spent. I would've spent my money, a different way had I been educated. So they do not honor their room, credits or pricing. I spoke to a supervisor named Cyndy and the floor manager named Aaron. They wanted nothing to do with us and forced us to pay before leaving. It's not about the money, I have the money to pay it, it's the whole principal of the matter. I just think it's very shady. Also, it's an all inclusive, but just so you know, the food is absolutely terrible. It's great having all inclusive drinks but you're going to want to go to a couple of good dinners around town. read more

Royalton - Christmas lobby - Resorts Near Me - Cancún, ROO

Great value, within the Marriott family, and SPECTACULAR beach. If you do not have Elite status with Marriott, consider upgrading to the Diamond Club for this stay. It will get you reservations at the on-ate restaurants and access to top-shelf liquor at this all-inclusive space. Beach: water is crystal clear and the sandbar extends over 100yds out from shore. No jellies or urchins despite the warm water this November. The chair valets will set you up nicely and while you are not expected to tip, if you toss the valets $5-10 per day they will often go out of the way the next day to get you premium spaces and more frequent service. Plenty of fun activities as well. For Elites and Diamond Club, you have a less crowded reserved area with your own pool and top-shelf swim-up bar that the rest of the folks do not have access to. Rooms: clean and spacious. Being all-inclusive, feel free to empty the minibar. Only downside is the glacially slow and crowded elevators. But spend less time in your room and this is less a problem. Restaurants: Hit or miss but mostly a hit. The Italian restaurant, Graci, has a spectacular risotto and antipasti bar but skip their pizzas (undercooked and gummy) or their steak/pork dishes. They just overcook the meats, requiring you to travel with your dentist (boring). The Asian restaurant, Jade, is average but satisfying. The steak house is a SKIP for the same problems the entire resort has with proper meat temperatures being hugely overshot. The buffet is great for breakfast but dinner is no better than Vegas buffets (if that is your thing). You can pay more for the Culinary Xperience and Romantic Dinner but the folks we talked to claimed it wasn't worth it, although delicious. We stayed on property the whole time, so feeling safe was not an issue. We also, then, did not take excursions this trip. In the past I have been to Chichen Itza (the Mayan Pyramid) and I highly recommend going some time in your life but it's a 3.5hr drive from the hotel one way so you will surrender the day. Additionally, the region is famous for cinotes to go swim in but, to be really direct, the beach in Cancun, especially at the Royalton CHIC is so perfect, why bother (unless you feel the strong need to brag to you 25 followers on the Gram). read more

Just returned from a 3 night 4 day stay here. This was one of those "vacations post-covid" our friends booked 5 months in advance, so you know how excited we were. We arrived just after 3pm, and guest check in took about 30 minutes - a server provided us with drinks right away which made all the difference. Rooms - got the sunset view junior suite. Okay view, nice size room and balcony. Our shower smelled like sewer water, but we decided on not requesting a room change. Lounge area, rainfall showers. Overall, clean and inviting - enough space to chill for a group of 6 to pre-game. Another downfall was they did not serve alcohol in the room, nor did room service have it as an option. So we kept going back to the bar to bring up drinks. Not a problem though, right? Wrong. Elevators were down due to event on the 16th floor and stairs were not accessible. Sometimes, it took 10 minutes to get an elevator, and sometimes it would skip our floor. Pool - not too cold. We enjoyed the dips pool bar here, though they closed at 6. Food was okay, nachos, burgers, chicken tenders, chips and guacamole. We also enjoyed the beach chairs which had a nice view of the beach. Beach was beautiful and perfect temperature. Sports Bar - spent our first night here watching the Dodgers and Giants game. Again, nice views, and decent food - probably some of the better tasting ones. Quesadillas, chicken wings, hot dogs, burgers. 4/5 Jade Restaurant - the worst, by far. Pho, pad Thai, cod, too yum ghai tasted awful. They have sushi options, which was fine. I would skip this restaurant. Plus some of the more rude service we had the whole time. 1/5 Hunter Steakhouse - good! Had a bottle of wine to share with our filets and flank steaks. 3.5/5 Agave - also good! 4/5 more authentic. The soups, tacos, desserts all tasty. The chicken enchiladas not so much. The best service, too. Please note these restaurants are first come first serve, unless you are diamond club. Gelato/coffee bar - loved it here. Great cappuccinos and black coffee. Ok gelato and dessert items. From flavors like tequila to blackberry cheese. 4/5 Grazie - pizza to go. Though this also doubles as a restaurant, the dress code was strict and the wait was 90 minutes. The pizza, though - okay. Their pizza sauce is bland and the cheese was extraaaa thick. This was a good quick option when you want something quick and poolside. 3.5/5 Buffet - nothing stood out. Food was usually lukewarm. Breakfast had an omelette station, lunch had Mongolian station for fresh warm plates. We came here for quick snacks in between, but were disappointed. Service though was also great. 3/5 Service was superb here. From the restaurants, pool area, all waiters and bartenders - we had a great experience and they made our stay enjoyable. Drinks were okay. If you're not diamond club, expect bottom shelf and watered down drinks. Get some shots in and then enjoy their cocktails. Entertainment. We only went to the white party on the rooftop which had good music. We went back the following night, and were not feeling it. They also have other activities and entertainment, as well as foam party. Because it's adults only and overall a beautiful resort, I would rate this a 3.5. If you're not a foodie or not trying to eat bomb food at an all inclusive, then I def recommend. read more

Wow! What an amazing experience we had here. The Executive Chef Carlos was everywhere on this resort. He was eager to understand our thoughts on the food and ways he could improve the food service. He went out of his way to make sure we knew all the culinary options available and even went as far as to make sure we had seating when we requested. The tomahawk steaks were beyond amazing! The lobster, incredible. All foods in the restaurants were above and beyond expectations. read more

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This was by far the best birthday trip I had for my birthday. So many different foods and drinks to choose from. The strip to the clubs are walking distance and also there's a Fat Tuesday and many other things to do. There's a really nice gym overlooking the ocean, room service anytime of the day, swim up bars, a DJ, water sports, plus free Covid test, fresh cut coconuts omg I could go on! It's literally the perfect location for a "everything in one" sort of speak. They also had a photographer taking photos of couples and individuals on the beach but make sure you track those photos or you won't be able to have those memories. I had such a great time and laid out on the beach and in the sun while being relaxed the staff asked if I needed anything to eat or drink and I just I really enjoyed how accommodating they all were. 10/10 recommend! read more

Cons: You can't eat dinner at any of the restaurants unless you pay $50 extra per person per night for Dimond Club. We are here for 5 nights and have been turned away every night. So our only options are basically snacks. The buffet during lunch is also terrible. We've been super nice and tipped well this whole time. :( I'm so hungry... The rooms smell like a hamster cage. Pros: The vibe is cute, and the ocean is beautiful read more

I've only been there for a pool party on Thursday, haven't seen the rooms, but the views from the rooftop is spectacular, I loved the champagne guns where they were shooting champagne up and squiring it into our mouth. The rooftop is not as big as some of the rooftop I've been to in the US but I had the most fun time at this pool party!! read more

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The customer service here is outstanding! From check in/out, room service staff, restaurant staff, and poolside activities staff. I would give the customer service 5 stars by itself. The rooms were spacious, but basic and bare. Not a lot of decor on walls, so it felt empty. Definitely over priced, but for the gorgeous ocean front view rooms you kinda have to bite the bullet.The hotel was definitely well kept, cleaned, and sanitized and you can smell the cleanliness as soon as the lobby doors open. What I didn't like was how long the elevators took to get to your floor. Five elevators and neither seemed to be in any rush to move. Also, the room service choice was very minimal, small portions, and it was the same food every day. The menu needs more variety. read more

This hotel is 10/10 This is our second time staying at this resort we had to come back just cause the service is amazing. The hotel is one of the newest remodeled hotel on the hotel zone. From the front gate to check in everyone Was so attentive and welcoming. The hotel has a nice smell when you walk in it's also very clean. It's adults only so that's a plus, the hotel has a lot of actives each day is a different activity, water sports, etc. My favorite was the met gala night. Also the foam party on level 18 is a great place to Party during the day.. they even have foam partys! Shoutout to all the great staff, you can tell they work very hard to please everyone. We were definitely please that's why it's our second time. read more

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Came here as a family, we're all adults over 25. Got two rooms and booked with my Ambassador status. The guests in the second room were not allowed to enjoy any of the "ambassador " perks, like top shelf drinks or the "exclusive" side of the beach. In day two we sat in the beach area for the elite folks. After two hours they tried to kick out two of our traveling party. It was so embarrassing and they made a scene over this. I offered to pack up and leave in 30 minutes but they insisted we leave immediately. By the way, it's no factor that the low rent people selling trinkets are allowed in the area and are relentless selling you junk. Their "top shelf" liquor is a joke. Maybe in Mexico top shelf whiskey is Jack Daniel's and Jim Beam. It's typical Mexico film flam BS. The restaurants were pretty descent but they certainly rush you along. The Italian restaurant was the worst, and the Asian was the best. Buffet was amazing with many many great choices. Overall it was an okay experience but we would never come back to this place. read more

My husband and I came here for a four night getaway from the states and boy did we enjoy ourselves. I'll start by saying they were quite strict about keeping masks on at all indoor public spaces, which my husband wasn't thrilled about since we have both been vaccinated and didn't expect to have to wear masks in Mexico. It didn't really detract from my experience though. The amenities are just gorgeous-recently remodeled and top of the line, also very clean. The views are breathtaking-highly recommend ocean front!! The restaurants are all decorated beautifully and different, and we were very impressed with the food and drinks!! We couldn't even really choose a favorite restaurant because they were all so awesome. The entertainment was so fun and definitely adult-oriented, which was great. And then they kept playing music at an indoor "club" like area after scheduled entertainment finished each night. Also lots of daytime activities like foam parties, beach volleyball, other various games/contests. The staff were all wonderful and attentive. We highly recommend this all-inclusive resort and would love to come back! read more

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I loved everything about The Royalton CHIC! I would 100% stay here again. The food and drinks were incredible. The staff was incredible. Everything was clean and modern. The events they threw were a blast! The on-site COVID-19 testing made travel requirements easy. It's located in the perfect spot on the beach. Upgrading to the Diamond Club is 100% worth it. Here are a few staff members who made our stay unforgettable!! Victor - beach cabana butler Emmanuel - diamond club pool Eduardo - diamond club beach / pool concierge Ramses - diamond club pool Jonathan - diamond club pool read more

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We had a great 6 day stay at the resort. Our butler Emanuel was very kind and happy to get us reservations, answer questions and give suggestions. We opted for the Diamond Club which was outstanding. Our beach server Angel was awesome. He was our favorite of the stay. Room was clean and well appointed. Food was really good with much to choose from. read more

With everything going on with Covid19 i was kind of skeptical to fly but the year i have been having it really needed to get away. I decided on a solo trip for my birthday so i can relax and enjoy the sun, sea and sand without anyone telling me what to do and boy was I relaxed. I chose Cancun as my vacation of choice although I have been there already i wanted to go solo. I booked my hotel with Royalton Chic the reviews were great so i thought I'd give them a try. Let me tell you this place is absolutely beautiful, from the drive up to the hotel with it's spacious lobby which is beautifully decorated with great furniture which gives it a welcoming feeling. After checking in your suitcases which are then sprayed down to help the prevention of Covid, you are then ushered to the lobby where a server offers you a welcoming drink while you wait to check in. My front desk attendant Alexandria was super sweet and made checking in a breeze where she explained the different details of the hotel and the locations of the different facilities on sight. The hotel is absolutely beautiful the staff super friendly and kind ( so be nice) some of the other guests were demanding and being difficult i'm like you're on vacation relax a little. I had the best time i met some wonderful people along the way and i plan to go back. Royalton Chic you have not seen the last of me. read more

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First time experiencing an all inclusive resort. We did the diamond club package and it came with a butler. Thank you Gustavo! He was great and very informative. Every staff member was phenomenal, excellent service. Alejandra provided us with continuous drinks. She was so kind and accommodating, she suggested several different drinks too. Great food selection. There's was some special even going on pretty much every night! read more

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The resort is nice. And it's within walking distance of a few bars and restaurants if you want to leave the resort. But it's definitely a party resort. I'm more of a book on the beach with a pina colada kind of person. This resort had a twerking competition our last day (the other days it rained) and blared super loud rap music thereafter. Not my idea of relaxation. Get diamond club so you're not stuck drinking the terrible house liquors at the resort. The other reviews are true. I didn't get a buzz the entire trip. The food isn't good either. Breakfast buffet isn't bad, neither was the Asian restaurant. At the steak house, I ordered crab cakes as an appetizer. I received a plate with two small items that looked like hot dog slices and tasted terrible. We came on a group trip with 18 other people. Whether it was the cheap liquor or bad food, I started having stomach issues our first full day. Another lady had them starting the day after. It hit my husband our last day. Mine lasted the whole trip and now that I'm home in the US two weeks later my gut still isn't the same. Nearly 1/3 of the people in our group had stomach issues on the trip or starting after getting home. There's so many resorts in Mexico. I'd definitely skip this one. read more

I absolutely LOVED my stay at the Royalton Chic Cancun and loved how safe they made us feel during our stay. It was honestly one of my most memorable trips to date! We stayed 4 days 3 nights and I honestly wish it was longer! We booked the diamond membership which I HIGHLY recommend, it came with VIP service as well as a Butler, yes A BUTLER. Shoutout to Alain for making our trip so memorable and being the absolute best. Our room was stunning and the view was unreal, honestly the bluest water I have ever laid eyes on. The resort had a great variety of fine dining restaurants from Steakhouses to Italian and everything in between. The food and the service everywhere was absolutely OUTSTANDING! The resort also had so many things going on and fun stuff to do - Shows, performances, tequila tastings, dancing, etc. Never a dull moment and I was so impressed at the caliber of the shows and performances. We also coordinated an excursion that was WONDERFUL. Atv riding, ziplining, cenotes, the works! The resort helped us book the excursion super easily. The property also made sure to make us feel extremely safe and clean during our entire stay. They also have this insane rooftop bar/lounge called level 18 that was amazing and so much fun. And they have a KILLER spa! All in all this place was THE BEST. I hated to leave but I will DEFINITELY go back! read more

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DO NOT STAY HERE if you value customer service. I'm Platinum Elite with Marriott and I've never had to leave a property on the day I checked in. Speaking of Checkin - why does it take 20 minutes to check into a hotel? Why are we filling out paperwork, signing multiple forms, and having to run my credit card multiple times In 2022? Nearly everyone was rude, inhospitable, and could clearly care less about the customer. From security, to the hostesses at the restaurants, to the bartenders, I found it hard to get anyone that seemed to care 1 iota about their job. Even though I prepaid and the cancellation cost me the entirety of my payment, I would rather not stay there a single minute longer. Caveat emptor. read more

Royalton - Freezer burnt ice cream and "cheesecake" from Chopsticks. Nothing could some up this visit more than this disaster of a dessert. - Resorts Near Me - Cancún, ROO

UPDATED UPDATE: Edwin is FANTASTIC! He is the model for others to follow. UPDATE: Our "Butler" (Stef) is AMAZING! Haven't even checked in yet and using the last of my phone battery to say STOP. Spend your hard-earned $$$ ELSEWHERE!!! We have been waiting for 2 1/2 hours for our room. An hour ago, our "butler" came to check on us and discuss an issue with feathers in the room. At that time, we were told the suite was being cleaned. AN HOUR Here we are a whole hour later and we are STILL WAITING!!! Now they are saying the room isn't ready yet. It could have been toothbrush-cleaned by now!! This is for a TITANIUM guest in a suite! There is ZERO priority on Marriott Loyalty at this property. We are now 40-minutes BEYOND their check-in time and we wait. It's not worth spending your money here when there are SO many other options in close proximity. @Marriott epic fail. THEN the check in person just came and blamed the Marriott member for the room not being ready because of her allergies!!! Even prefaced it with "No worries...!!!" It's not a worry for him because he hasn't wasted several hours doing NOTHING because our luggage is on hold. Also just got told they don't have a full staff. 3:51 just got text that room is ready!! We got here at 1:00; indicated on THEIR system a 1:00 checkin. We don't mind waiting until 3 but this is RIDICULOUS! read more

Royalton - Resorts Near Me - Cancún, ROO

Stayed here during Spring Break time and had an excellent time. Unlike it's competition that our friends were at Royalton held much more of a luxurious experience than that of Grand Oasis. Drinks were good, food was good, rooms were gorgeous, etc. You are paying for an all inclusive so expect that experience but they did make the most of it and made it feel as luxurious as they could. 24 hour room service is included in your all inclusive package and was used more than we thought it would be as it was really convenient for a late night snack. Staff was amazing!!! Bartenders by the pool and Taboo lounge were amazing. We spent most days talking to them and they really made the place feel welcoming. Could not recommend them enough. Valet and Taxi assistance was also super sweet and tended to all our questions (and were really funny). Overall if you are a college student looking for come for spring break I would recommend this place. While it has less of a college kid environment than it's competition it really feels like you are getting what you are paying for (maybe even better). We would visit our friends at the other resorts and found ourselves happy to go back to ours to get a proper drink / staff that was communicative. read more

Royalton - View from our balcony (6th floor) - Resorts Near Me - Cancún, ROO

If you are ever in Cancun, Mexico this is the hotel to stay at. This was by far one of the best hotel I've stayed in while in Cancun. The service was impeccable. The room was beautiful. It was all inclusive and In my experiences all inclusive food are never good, but the food here was absolutely amazing. We went to the steak house three times this week, they had 4 other restaurants that were just as just as good. Italian, Asian, Mexican!! Top shelf drinks, an amazing spa. I will not stay anywhere else if I come back here. It was also an adult only hotel no ugly children splashing in the pool lol! Total peace and serenity! read more

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This hotel is a FRAUD calling itself an "ALL INCLUSIVE" is a joke. Do not promise or advertise a product you cannot or will not deliver. We had major issues from checkin to checkout. While the property is beautiful and well maintained, and the rooms are nice, there's nothing else redeeming about this hotel or one's experience staying here. Most notably- the food and beverage is limited and terrible and NOT LUXURY DINING as they advertise. The hotel advertises itself as an 'all-inclusive,' and at check-in they tell you you don't need reservations "first come, first serve" for any of the restaurants. What they don't tell you is- when you go to dinner, there's limited seating reserved for its non-Diamond Club guests, and it's a 1-2 hour wait, unless you're willing to pay an extra up charge/bottle of wine for a table, meanwhile they had empty tables. If that's not the biggest con, I don't know what is. Our last night there we didn't even get to eat dinner. The host at the Mexican restaurant claimed no available tables for two hours even though there were empty tables and said that we could "just go to the (understaffed) Mexican buffet" for dinner. The last straw was the guacamole, or lack thereof, at the buffet. They said they were out of it. No guacamole at an all-inclusive hotel in Mexico, that alone should be all you need to know. The quality of the food is terrible. The only edible options are the breakfast buffet. The wine has clearly been sitting in a non-temperature controlled room, $5 wine is better than this place, the liquors are watered down/disgusting. You definitely won't overeat or on this vacation.The hotel offers room service- wait time is about 1-2 hours as well. There's no way to get coffee in the morning without physically going to the buffet and sitting down. They had a small coffee station outside the buffet, but also not maintained so it was hit or miss if coffee would be there. Reception and Valet could use major improvement for their ineptness and general attitude. I was told by reception when I arrived that we had to pay complete bill up front. Kevin, who checked us into the room gave us incorrect information regarding checkout and told us we only had to return our bracelets upon checkout, but this was not true as when I left (my friend had already left in the am) I was told we still owed money because my friend was not there to sign for her hold. They held me hostage in the lobby until I "PAID UP" even though we had already split it on both our cards and were told neither was a hold. I almost missed my shuttle, as the valet told me he couldn't hold my private already paid for shuttle. NOT DISABILITY FRIENDLY The hotel is also not accessible for anyone with any sort of physical limitation. The only way to the pool level and beach is to take a very tall flight of stairs. POOL(S?) The hotel misleadingly advertises having 4 pools. This is a LIE. Only 1 full sized overcrowded pool is available to non-Diamond Club guests. Many lounge chairs had cigarette burns on them and beach lounge chairs were dirty and not well maintained. There is a 1-foot deep "pool" for sunbathing & a lukewarm hot tub with jets, both not pools. Wait service in these areas is mediocre. The pool on the roof, which is featured heavily, in their advertising, is available for use, but food/drinks are NOT included and the music was offensively loud even at 2:30 pm. THEY ASKED US TO SIGN A NDA ABOUT OUR EXPERIENCE My friend (Marriott Bonvoy Member) contacted Marriott to alert them to our experience. Royalton CHIC followed up and told her that they could upgrade us to Diamond Club Member next time we came or give her one nights worth of points, with the condition that t she sign an NDA regarding our experience. We were not allowed to speak about this to anyone, or post on Social media, etc. (see photo). Why would we stay at the same hotel where we had such a bad experience? The team at Marriott was receptive and eventually worked with her directly on a resolution but also told her that "this hotel is independently operated". read more

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The property is in very good condition. The usual problems with the staff not speaking English, but not a huge problem with translating apps nowadays. The fall off is a few things. First, they don't have a heated jacuzzi hot tub. I was really looking for it to relax! Second would be that the pools close around 7pm and the nightly activities stop at 12am. Being and adult resort, I would figure that the activities would last longer! All and all it was a decent time but they need to upgrade their activities! read more

The hotel was beautiful! Unlimited drink downstairs. I'd advise to upgrade to become diamond member as you're able to access rooftop parties, reserve for the restaurants, and get a chance to sign up for a butler. Our butler was a beautiful woman María. María was excellent assisting us with anything we needed. I would go back to the resort just for her. Tip: You do have to pay for drinks and food in the penthouse upstairs but it's optional to be there as a diamond member. read more

Royalton - Resorts Near Me - Cancún, ROO

My husband and I, along with his parents came here early in Dec 23. We upgraded to the Diamond Club and it was worth the upgrades. Our Butler Sandra was amazing. She was able to make reservations for us at the restaurants which was helpful because we saw people turned away for not having them. The fitness and vibe teams provided a great experience. Sooo many activities. The bartenders in the diamond club section were great as well. We will most likely go back in the future. read more

Woooow wooow woow boy I am so excited to write this review about the Royalton Cancun suites and spa resort. Previously, I have stayed at the Royalton resort in Jamaica Blue waters and I was at the diamond club over there but this one is Wayyyyy better even without the diamond club package. The Cancun chain is a true Gem ! I Stayed between Jan 15 to Jan 22nd 2020 The reception at check in was wonderful and super easy we got here around 13:00-14:00 in the afternoon and managed to get a room right away with an ocean view ! The room was clean and well organized. The service was awesome had a bell boy bring our luggages to our room for us. We had amazing weather The service is incredible.. all the workers are super awesome and friendly! Kudos to our room service (Javier ) and housekeeping ( Luis Felipe) 5 +++++++++++++++ stars accross the roof ! Kept making sure our room was clean every morning. Luis Felipe came on our last final full day and brought us a bouquet of 30 roses wooow que chico dulce :) The Vibe entertainment team were super cool and really pushed and tried to get you off your chair to Dance dance dance! Kudos to Victor, Denis and Omar at the entertainment team they were sweet and really made sure to make everyone enjoy themselves! Seriously the entertainment at the royalton is Awesome! They had live shows everyday ( Michael JacKson, bruno mars, queen and mexican fiesta) it was wonderful! The white rooftop party was insane ! The drinks kept rolling ! The facilities were super and although the only thing that was super annoying was the lounge chairs by thE beachh/ pool.. not many and they get taken super super quickly real bummer however the guys at the bar would leave the bar to get lounge chairs from the kiddy pool and station you neaar the poool if you asked! The shops were ok very pricy so if you can just leave your resort its very safe and get everything off the strip half the prices we booked Xixen-itza tour with best day (cancun passion) way cheaper don't book your tour with nexus unless you want to pay double This hotel is 5+++++++++ stars a real geem and Luxury resort wiith amazing serviCe the staff is super friendly and nice and the quality over here iS well received. will definitely stay here again next time Royalton for the win!!! YOu can't go wrong if you stay here. I truly recommend it! read more

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Royalton Chic was pretty amazing. Had lots of fun with family this past week. The VibeTeam was awesome and always provided top-notch entertainment. Sabrina, Jesus, and Ernesto were always around bringing fun activities, while smiling and remembering my name throughout the whole week... My family and I went the week before Christmas and the weather was amazing. Sunny and hot enough to get into the water. We had a very great experience. I would love to come back! read more

Royalton - From LEVEL 18 looking down at the main pool. - Resorts Near Me - Cancún, ROO

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VERY VERY DISAPPOINTED. DO NOT GET YOUR NAILS DONE AT THE SPA For starters. it looks as if a 11 year old painted my toes. (Gel only at this location which is great ) When I complained about the bubbles she was very upset and and started removing the polish with a nail file (polish still wet) and I have small cuts on almost every toe. I was using the color yellow and below is picture of mmy toes were left . I was so disappointed. not even clear and clean .... messages yesterday put me to sleep and were relaxing but they didn't leave me feeling majestic like ones in the past have. It women doing it so they can only do so much pressure I guess. But we both requested medium to hard so it just didn't feel like that At all. but wait there's more. an all inclusive hotel is just what they say to reel u in. room service is terrible. Childs plates (chicken tenders dusty fries, pre made food and very very small portions because I guess people order and waste food) I ordered a chicken club sandwich and it was literally 2 pieces of bread a slick of tomatoes and crumbles of chicken.... I will say the people are sooo very kind and polite even after complaining but I wouldn't stay here again based off of my today's experience. I'm very disappointed about how much money we spent. . read more

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Food isn't that great in restaurants. The bar food by the hotel is the best, go figure Front desk staff just stands there, no one works. They will forget to give you your coupon book on purpose The elevators are sooo slow Beware of trying to cancel an excursion or spa through hotel. They will still try and charge you The location is good though. And the wait staff was nice. I just expected a little more. I am an elite with Marriott and expected better service from key players, especially the first and last people you see at the resort. read more

Royalton CHIC Cancun is not a place you would want to spend all the $$$ you spend expecting a top notch experience. Upon arrival, we had to wait an hour for our room to be cleaned, but after getting into the room it was FILTHY! I have video of that also as well as hotel staff coming to clean the room WHILE we were In it, I was so frustrated with the whole check-in process. I recently stayed here for 6/10/21-6/13/2021 and from checkin to checkout, hotel staff consistently dropped the ball! I initially have this recorded but I don't see a place here to post the video, so still shots will have to do; these are from Hunters steakhouse, for all of the restaurants, the food was lacking and the drinks were watered down, we had the Diamond package and there was absolutely nothing top notch about this place other than the APPEARANCE. read more

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Check in took 1.5 hours which is insane. When we finally went up to get food it was sooooo bad. The food looks like they have been sitting out for days. Everything was made wrong and all the pastries were stale. The food at the restaurants was okay but also a disappointment. I lost 3 pounds going on this trip and that says a lot. Sashimi was served without wasabi or soy sauce. Salad bar had no dressing options.......Giving 2 stars for the service but other than that I would not be coming back to this hotel. Initially we loved the room but our ac was not working. When we informed the front desk they told us they were gonna send someone right away. That took another 2 hours... when we came back ac was still not fixed. We had to go back down and told them again that ac wasn't working. This time the front desk guy gave us an attitude. Telling us basically they fixed it and that we have to deal with it since they had "no rooms available". They didn't do anything to try to compensate for a room without a proper working ac. read more

If you don't drink because you're an alcoholic, religious reasons, age, don't like it, whatever, be careful, time after time I ask if there alcohol and told no and given a mixed drink and most times one whiff and it's obvious, until our last night, they gave me a drink and it was full on alcohol and the servers thought it was so funny. Most of the times if you order a coke they will bring you a rum and coke. They do everything they claim, just poorly and probably not all the hours they claim. One day we couldn't get into any restaurants (reservations where not available) so we did room service and after almost an hour we got our food but no silverware so had to wait another hour for silverware so we could eat, we looked and went to the lobby and asked a butler so after almost 2 hours we got to eat and the food was barely, meh. You can't get a cup of coffee after 10pm and not until 7am unless you like the crap in the room which I can't make because my girlfriends sleeping in the room and I wanted a cup early in the morning but can't get that. We booked an excursion and it was almost 3 hours late getting back so we missed the only reservation we where able to get... read more

If I could give them 0 stars I would. So so shady. Following the shooting in Cancun this week and because the weather says rain we were planning on just postponing our trip Not canceling. Booked through the site so we called them and anytime we went reservation no one would pick up. Finally I held for the operator and told them to make sure someone was there. Someone picked up and then hung up when we said we wanted to change our reservation. We called the operator back and this time he hung up So I called back and said I wanted an upgrade. AND GUESS WHAT, that went through easily. SHADY When we told them to cancel they directed us to call their travel agency. So now on the phone there and they seem to be giving us the work around to. Definitely cancelling or fighting this with our credit card. DONT BOOK THIS PLACE read more

Fun resort for party groups, wouldn't necessarily recommend for couples celebrating an anniversary or honeymoon. The amenities are decent, food is below average, drinks are watered down, but the pool and parties are fun. Elevators also sucked because there was always a long wait. read more

Why won't you give the security footage to the wife of the man who died under mysterious circumstances? Elijah died with numerous unexplained bruises including what looked like boot prints on his thigh. He was last seen in your bar. Shouldn't the safety of your guests be a top priority? You have cameras all over the lobby and bar area. Please provide Jamie with answers and the requested videos. Go Fund Me - search for Justice for Elijah Snow read more

TLDR Don't come to this resort. If you do choose to come, absolutely do not upgrade to Diamond Club. CHECK IN We decided to upgrade to Diamond Club for this trip. Check In was fairly quick and smooth, as we were in the diamond lounge for checkin. We did have Marriott status and did ask to be upgraded to an ocean view but they stated they did not have rooms available. We did show them in the app that there are ocean view rooms that we could book right now. They then changed their excuse saying I had to pay for an upgrade and pay the difference. As a Marriott hotel, if they have the rooms available they can offer them to their Elite members. This was a bad first impression for their familiarity with Marriott policies. As for the actual checkin process, it took less than 15 minutes to get everything squared away. BUTLER We had Sergio as a butler. He was extremely friendly and helpful, but the butler service is not necessary. You can do everything that he could do, including making reservations on your own. Please beware, that the butlers and hotel staff closely monitor social media. We did make the mistake of posting on social media asking for direction on where we could get the "top shelf" liquor and we were scolded by multiple staff members. (See questionable policies for more) QUESTIONABLE POLICIES Be aware, if you decide to "upgrade" to Diamond Club, you will only be able to get this "top shelf" liquor in the Diamond Lounge and the Diamond Pool, even though they have the liquor in almost every bar. Diamond bar was fine and had good service, but kept running out of high end liquor. Also the liquor was extremely watered down. ARGUMENTATIVE STAFF The Staff does love to argue. Staff tried to charge us for an umbrella that flew away in the wind. While trying to stop it from flying farther, the umbrella broke. A lady came and tried to tell us we broke it and we would have to pay. I simply said I would not be paying and we went back and forth with a couple more people before they said they wouldn't be charging us. During this altercation, they also again brought up the issue that I created by posting on social media...completely inappropriate. FOOD The food was honestly horrendous. Their chefs can't cook a noodle to save their lives. Wait time was so so long for everything. Most breakfasts and dinners were well over 90 minutes which was honestly a huge letdown. Many times, we ordered room service at night because we were dissatisfied with the dinner we had. Room service food was also mediocre and took at least 45 minutes every single time. We did not try the buffet at all. ELEVATORS Elevators were absolutely terrible. 1/5 were out of service our entire time there. Every time waiting for an elevator took at least 5 minutes with the most we had to wait was 12 minutes. We wouldn't have minded to take the stairs, but the only stairs that run all the way up the hotel are the service stairs for the staff. The other stairs for the public only went up to the third floor. HYDROTHERAPY Hydrotherapy was great and felt exclusive, but definitely would not pay the ($70 ish dollars pp) fee if it wasn't included in Diamond Club. GENERAL The hotel looks like it had a nice face lift but could still tell it needed a lot of repairs. Things were broken. Things looked sloppy. In our room, the steamer was broken. We heard another guest complaining about there being mold in the room. The entire hotel smelled extremely musty, including the rooms. We woke up feeling ill from the humidity and the musty odor. The room walls are very thin and you hear everything others are doing. The Diamond Club beach area is very nice and the had chairs for people to lay on. The service at the beach was not impressive at all. We had to wait a very long time for service. We eventually started asking for another server (Kenia) to come help us because our waiter wouldn't. As stated before, the alcohol tastes extremely watered down. Not once did we feel any sort of buzz off what we were drinking, even though we were "drinking excessively." read more

The Royalton Chic is beautiful and modern. The Diamond Club: Was worth it to me. You check in at a seperate area, they give you food and drinks while you wait to check in. the butler made my dinner reservations for me when requested. The Diamond club area on the beach was nice. They had bbq with lamb, carne asada, shrimp, chicken and ribs just for that area. The drinks: Sometimes strong, sometimes watered down. The Diamond Club got me premium liquor like patron, don Julio etc The food: The steak house was the best, the Mexican resteraunt was just ok, the breakfast buffet was better than the dinner buffet to me. The food freshly prepared at both buffets was good (omelets, empenadas, seafood, mongolian, grilled chicken). The pre-made food had been setting out a while. I did not try the Chinese or Italian resteraunt. The entertainment: Some was good, some just ok. They had a band a couple of times, a dj on the rooftop in the daytime,a dj every night, a African show, a stripper/pole dance performance. I missed some of the events. The resort room: The room was nice, but could have been cleaned better. I had them clean my floor again, and change my pillow cases because a couple of them were dirty or stained. The lights were weird, you had to keep messing with the switches to turn on and off the lights. Covid test: It was free, you had to request an appointment by the website provied. They automatically assigned a time the day before your departure, which is on-site. The test is rapid and took about 15 minutes for results. If you dont like your assigned time you can show up earlier. Overall: I would try a different resort next time, but would definatly return in the future. I know I wrote allot, hopefully I helped you decide if you want to stay here or not! read more

Best vacation ever! Diamond club is ok I got access because my family had it but if they were not there I still would've enjoyed the regular package! Although I don't like how they exclude the diamond members from the regulars lol like cmon we are in Cancun and y'all dividing us on vacation lol other than that the food was ok and the location niceeeeeeee read more

Royalton - Buffet - Resorts Near Me - Cancún, ROO

I usually do not post but I feel compelled after my recent trip November 4th 2023. The hotel did not provide plastic water bottles to our room or allow us to pick up bottled water at the front desk. I called the hotel 12 different times and begged the hotel front desk for bottled water in plastic bottles. Long story short, they refused to provide plastic water bottles unless the guest was a diamond level or Marriot platinum. As Marriot Gold members, we understood there would be differences in service compared to diamond and Marriot platinum but we did expect to be unable to receive plastic water bottles like the other guests. Our friends who were Marriott Platinum had to request the water for us to have it. The hotel gift shop also offered bottled water for $9. They did provide large glass bottles but the water smelled and tasted awful and could not be brought outside. This made it very challenging to stay hydrated. Additionally, the food quality was not great. The Mexican restaurant in the hotel did not traditional Mexican food and the Italian restaurant food was also very mediocre. The sports bar had decent wings but very small and sometimes cold. The buffet had decent breakfast options but poor lunch and dinner options. The alcoholic drinks were very watered down. I recommend buying a bottle of booze at the airport. Our room was nice size and the bed was comfortable. However, we had fourth floor sunset suite which meant we were a floor above floor three which was an indoor club and facing the outdoor club/entertainment. read more