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Recommended Reviews - Royalton
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We had suxh an amazing week at the resort. There are daily parties and events, beautiful beach acess and close proximity to the strip that you always have something to do. The buffet has many options. Chopstick and Hunter are my two fav restaurants. The wings at the sports bar are pretty good for quick bit in between drinking. The oceanfront room is nice and spacious with gorgeous views.
The hotel itself was decent and the staff provided great service throughout my stay. Everyone was friendly and helpful, which I appreciated. However, the food was disappointing and the cleanliness of the hotel could definitely be improved. Overall, it had potential but fell short in a few important areas.
Spent a week at the resort in March. Nice beach and friendly staff. Food was on the inconsistent side. Great location in the hotel zone. Chose this resort as our first choice was remodeling. Had a group of four couples celebrating birthdays.
Royalton is an all inclusive resort on the Cancun beach, it does a lot of things good but has one big flaw. The good: - Beach is pristine - The restaurants are quite good for an all inclusive. The buffet is one of the best I've been to. - The gym is small but has good quality equipment - coffee/gelato shop is wonderful - the servers in the restaurants were all super friendly and did a great job The not so good: - Elevators are terrible here, not sure what the problem is but they often skip floors or don't come at all. You can expect to wait 5-10 minutes almost every time you need an elevator. - Reservations have to be made through the app (fine, I can understand how it helps them plan for the night) but it only allows up to 4 people per reservation and we had 6. Every night was a hassle with the restaurant scrambling to get our seating correct. For what it's worth, we were sat every time, but it took a little long and I'm sure wasn't fun for the wait staff. - can only make 2 reservations on the app at a time (sucks for planning a 4-5 night stay) The awful: - they literally try to upsell you on everything. Can't sit in half the beach chairs unless you pay for the upgraded package. Can't go to the roof top pool unless you pay. Can't walk through the lobby without being harassed about a tour or whatever. Like dude, I already paid $400 a night to be here, just let me do everything and stop bugging me for more money. Summary: The base level room is good, and you'll enjoy the resort and the food and everything it offers. However you might be annoyed at the constant upselling and restrictions that come along with it. If you pay for the upgraded package, you get more access to the resort (more beach chairs, roof top pool, etc.) but the upselling still continues, nobody is spared from that part.
If I could go 3 1/2 stars instead of 3, I would. Food is good & plentiful. No one got sick. Staff is really nice. Cocktails were tasty. The buffets and reservation only restaurants were good. We enjoyed the room service although the menu is pretty limited. As is the case with most resorts, the price markups on essential items is hefty, so don't forget your sunscreen or other essentials. I paid $30 for a can of sunscreen. Pool area is nice and well maintained. Most of the negative things we encountered had to do with poorly behaved/rude guests. Housekeeping was good. The rooms could use a little TLC/maintenance, but overall, nothing that would make us not want to stay there. The diamond level gets you a few upgrades/amenities, but according to other guests is an unnecessary up-charge with little reward. The vibe was definitely more party than peace & tranquility.
The Royalton chic was a great choice for our vacation in Cancun. The rooms are modern spacious, and the premises pool and restaurants are very well maintained and attractive. The location is right on the tourist strip within a short walking distance from some of the bars in the main Cancun area as well as some shopping The one thing that could be improved is the restaurant reservation system, which seems to always be backed up and it's impossible to make reservations for groups larger than four. We visited as a group of six and every night we had to figure out how to book a table for everyone. It also felt that the premium offering were a little expensive like a rooftop party for $50, considering that it's an all-inclusive. I would expect access to the party without having to pay extra. The breakfast and lunch buffet, were excellent and have the freshest seafood and a lot of fresh food, salads, fruit, and an amazing dessert bar . The music at the pool area can get a little loud, which at times was annoying when trying to relax by the beach I feel like it's a bit over the top and unnecessary since there is no other fool to hang out in peace . Everyone was very nice and attentive and definitely a great choice for a party oriented vacation
I had the best time here Victor and Sandra was my butlers and they did a great job, I had the chefs dinner on the beach with Marly which was awesome, great view of the ocean and very romantic, the hotel is beautiful with lots of activities and the food is good too. I tried chop sticks which is a Asian restaurant the food was great as well as the service. Element gourmet buffet had a great variety of food, I also tried Cloud 9's 6 course dinner with wine which was a great experience. I tried the coffee shop, and this one spot by the pool called munchies which had great drinks and food, I wish I had more time to try other place here but I only stayed for 3 days. I had the presidential suite which was beautiful over all I loved my stay here and will be back
Place was pretty cool, nice modern design. Clean rooms okay food. The hotel does have many flaws, for once they have diamond members here (people coming to buy timeshares with them or members with timeshares) so they WILL be put way above you and you'll see the difference, specially where you can't make any reservations to any restaurants but they can. Buffet for lunch was very poorly executed, not much to choose from. Aside for the omelettes and the crepes we didn't eat at the buffet. One time I even came to get a crepe and take it to my room, guess what they don't let you leave the buffet area with the food! Ridiculous rule in my option. There is NO ACCESS To any stairs!!! So if you're claustrophobic with the elevators oh well....also the elevators take FOREVER!!! Another problem I had with this resort is the fact that they don't let you open the umbrellas at the beach, so I don't see the point of them if they're not allowed to be open.... Staff was just okay, not your typical friendly staff as we've encountered at different resorts. Sometimes we would have to wait even a couple of hours before a server would came to check on us on the beach loungers. Not sure I'd return. BIG SIDE NOTE*** if you want to sleep at night ask for a room on the 7-8th floor. It gets super loud after 10pm.
The trip was amazing. From beginning to end top notch service all the way. They called us family and we were treated like family. Miguel our server and Brian the bar tender was the best . Our room had expansive views with a very large balcony. A variety of restaurants to choose from all excellent especially La Hacienda. I cannot wait to come back.
My friend and I visited this property for our birthday. The property is beautiful and sits right on the beach. The only negative I would give, is that the common areas were extremely hot. The lobby bar, restaurants and hallways were hot. The food was amazing at every restaurant except the steakhouse. The highlight being the buffet. Our room had balcony with an ocean view. They even decorated it for our birthday! I would definitely go back here but hopefully they have the ac working by then.
Just arrived and this scenery is to die for. We checked in and headed to breakfast. Then nap at the beach until room is ready I am savoring this unforgettable experience ok we had brunch and now we sitting in the lobby waiting on rooms This hotel was trash, from the rooms, to the service. 1.We had to be moved from first room due to mold and very musty smell was unbearable. The second room was somewhat better. After a while the smell came back. Like an old mop. 2. The entertainment needs to be upgraded so dated. 3. The food selection needs to be more appealing. (Buffet line) If you going to use same food daily make it more presentable not dry and old. The steakhouse was good. The steak was amazing but the veggies were lost in the kitchen it was a sliced tomato, sliced zucchini and sliced squash one of each so thin and the size of a quarter. The salads were so small and the dressing is a teaspoon. The appetizers were not great at all. It was 3 onion rings, crab cakes had 2 and they taste li 3. Our beds were not changed one time in 5 days appalling for a 3-4 star resort. In day 4 I called and ask for a sheet change and no one appeared. We had 2 beds and I was in the room she changed one bed but not the other. Let's not discuss the bugs in the room or someone else's lashes left on the counter after room was supposed cleaned. 4. The fruit was horrible how are you in tropical area and no sweet fruit, let's not talk about the watered down liquor and the sodas that was flat every time. We had to ask for water because the room was not equipped with water and the gift shop charged 13.00 a bottle. 5. The checkin area was under construction and not deemed safe. 6. The elevators were always congested and a couple didn't work making it impossible to move expeditiously. 7. We ask for ice from room service after 1 hour it was mostly melted. 8. Not many English speakers in the building making it hard to communicate. 9. We went to schedule exit transportation and was informed the guy did not come to work and there was not a replacement try in the am (impossible because we had 525 am pickup), but other members in my party were not informed (will review separately). On my pickup day we were instructed to be down by 525 for pickup I came down and checked out 5:07 the guy came in the lobby called our name at 530 we went out and he pretended he never called our name and our transportation was gone. I explained to the manager that I was there and he said sorry we can't accommodate you because company was gone. What happened was he gave our ride to another passenger by mistake and did want to make it right. We paid an additional 50.00 for a cab. Best/worst stay ever Look into another resort they need to do better
If I could give the resort 0 stars I would. *Long post alert* My family and I have stayed at the Royalton CHIC at least 5 times. This by far was the worst experience I have ever had. Check in process: Was gut wrenching. The staff were very unfriendly and treated the entire process as a revolving door system. My reservation was not honored, a reservation I made with the Royalton reservation agent directly. I paid for a junior suite with a terrace jacuzzi and ocean view. We were given a smelly, dirty suite with a mangrove view. We were livid- after traveling with two toddlers we could not even relax. We had to go back to the front desk and wait to speak to a front desk agent, who eventually did move us, but not to a suite that we booked. The room was dirty and the screen door was broken. The maid service was AWFUL. They never mopped the floor or cleaned the toilet the entire time we were there ( 5 nights). There was pee rings on the toilet- I have two toddler boys! The stopped leaving snacks- no chips, cookies or snacks were left in the room. Staff did not give a F*** about any of our concerns. We were promised phone calls, follow ups, resort credits and so on and they went radio silent. Kept saying they would contact me. The safe in the room was broken- took them 2 hours to fix it. Time wasted in the room! Room service was also terrible. NO OPTIONS! They offered 2 options for breakfast, lunch and dinner. We were shocked, couldnt even get pasta for my kids via room service. The restaurant food was disgusting especially the seafood- fish was gross. My husband paid $50.00 for a tiny piece of Lobster as an upgrade. It was shocking. My kids eat vegetarian diet when we travel and there aren't enough options at the restaurants. The kids menu options had like two different options at all the restaurants so pretty much lived on pasta and pizza for the week. Surprisingly, the brunch buffet probably had the most consistent food. The tiles and floors were all broken and rigid by the pool areas- it was impossible to walk barefoot . My kids were not able to swim in the splash pad area as there was always something closed . On the 4th day I begged the front desk for find me a manager , finally I spoke to someone named Edgar. I cried my eyes out explaining to him how sad and hurt I was that the staff dismissed my concerns and that the condition of the room was subpar. I explained to him the countless hours I wasted at guest services , the amount of money I spent on the perfect vacation as this was our first time traveling as new family of 4. I explained that I worked so hard all year to save money to bring my toddlers on a vacation and he gave me two big F*** yous. He was incredibly not phased or willing to help/ he claimed that my reservation was locked and he had no way of adjusting it. I pleaded for a manager and was told he went home . I was speechless. As someone who always advocated for the Royalton I will never step foot here. Not because of money but because of the dismissed way I was treated .
Extremely Disappointed -- Beautiful Resort, Poorly Managed and Unresponsive to Serious Issues My recent stay at Royalton Chic Cancun was a mix of beauty and frustration. While the resort itself is visually stunning and the location is ideal, the way the management handled a critical issue during our stay left us deeply disappointed and disrespected as guests. For over 33 hours, there was no running water in our room -- no shower, no working toilet, and no ability to wash hands or brush teeth. Despite the severity of the issue, the hotel's solution was to suggest we use the lobby bathroom -- located 15 floors down, with extremely slow elevators. This "solution" was not only inconvenient, but deeply inconsiderate given our unique situation: my husband was bedridden recovering from multiple dental surgeries and also has Crohn's disease, which makes timely and easy access to a restroom essential. We received no sincere/concrete apology, no compassion, and very little communication throughout the ordeal. While other guests were likely able to spend the day at the beach, we were left in an unsanitary and undignified situation in our room, with no assistance. To make matters worse, the water was shut off again on the day of our departure, further adding to the disruption and lack of basic services. Despite repeated follow-ups, the hotel took over a week just to consider reimbursing four nights -- and even that has still not been confirmed or followed through. I also learned that every guest who attempted to receive compensation was required to sign a non-disclosure agreement (NDA). I refused to sign, because I believe that guests deserve transparency -- and to be warned when a hotel cannot guarantee essential services. Sadly, even those who did sign have reportedly not been refunded. Communication from management has been sporadic at best, and dismissive at worst. Given that this hotel operates under the Marriott brand, I expected far better -- both in service and in customer care. Warning to future guests: If you are traveling with someone who has medical needs or expect reliable basic amenities like running water, I strongly urge you to reconsider. In our experience, Royalton Chic Cancun was unprepared to handle emergencies, and unwilling to communicate honestly or provide timely resolutions. A pretty resort means little when the most basic standards of care and accountability are not met. I sincerely hope Marriott and Blue Diamond Resorts take a closer look at how this situation was handled. A resort is more than just a beautiful pool and beach -- it's also about how you treat your guests when things go wrong.
Wow! What an amazing experience we had here. The Executive Chef Carlos was everywhere on this resort. He was eager to understand our thoughts on the food and ways he could improve the food service. He went out of his way to make sure we knew all the culinary options available and even went as far as to make sure we had seating when we requested. The tomahawk steaks were beyond amazing! The lobster, incredible. All foods in the restaurants were above and beyond expectations. read more
3 years ago
4 years ago
4 years ago
I've only been there for a pool party on Thursday, haven't seen the rooms, but the views from the rooftop is spectacular, I loved the champagne guns where they were shooting champagne up and squiring it into our mouth. The rooftop is not as big as some of the rooftop I've been to in the US but I had the most fun time at this pool party!! read more
4 years ago
This hotel is 10/10 This is our second time staying at this resort we had to come back just cause the service is amazing. The hotel is one of the newest remodeled hotel on the hotel zone. From the front gate to check in everyone Was so attentive and welcoming. The hotel has a nice smell when you walk in it's also very clean. It's adults only so that's a plus, the hotel has a lot of actives each day is a different activity, water sports, etc. My favorite was the met gala night. Also the foam party on level 18 is a great place to Party during the day.. they even have foam partys! Shoutout to all the great staff, you can tell they work very hard to please everyone. We were definitely please that's why it's our second time. read more
3 years ago
My husband and I came here for a four night getaway from the states and boy did we enjoy ourselves. I'll start by saying they were quite strict about keeping masks on at all indoor public spaces, which my husband wasn't thrilled about since we have both been vaccinated and didn't expect to have to wear masks in Mexico. It didn't really detract from my experience though. The amenities are just gorgeous-recently remodeled and top of the line, also very clean. The views are breathtaking-highly recommend ocean front!! The restaurants are all decorated beautifully and different, and we were very impressed with the food and drinks!! We couldn't even really choose a favorite restaurant because they were all so awesome. The entertainment was so fun and definitely adult-oriented, which was great. And then they kept playing music at an indoor "club" like area after scheduled entertainment finished each night. Also lots of daytime activities like foam parties, beach volleyball, other various games/contests. The staff were all wonderful and attentive. We highly recommend this all-inclusive resort and would love to come back! read more
5 years ago
I loved everything about The Royalton CHIC! I would 100% stay here again. The food and drinks were incredible. The staff was incredible. Everything was clean and modern. The events they threw were a blast! The on-site COVID-19 testing made travel requirements easy. It's located in the perfect spot on the beach. Upgrading to the Diamond Club is 100% worth it. Here are a few staff members who made our stay unforgettable!! Victor - beach cabana butler Emmanuel - diamond club pool Eduardo - diamond club beach / pool concierge Ramses - diamond club pool Jonathan - diamond club pool read more
6 years ago
With everything going on with Covid19 i was kind of skeptical to fly but the year i have been having it really needed to get away. I decided on a solo trip for my birthday so i can relax and enjoy the sun, sea and sand without anyone telling me what to do and boy was I relaxed. I chose Cancun as my vacation of choice although I have been there already i wanted to go solo. I booked my hotel with Royalton Chic the reviews were great so i thought I'd give them a try. Let me tell you this place is absolutely beautiful, from the drive up to the hotel with it's spacious lobby which is beautifully decorated with great furniture which gives it a welcoming feeling. After checking in your suitcases which are then sprayed down to help the prevention of Covid, you are then ushered to the lobby where a server offers you a welcoming drink while you wait to check in. My front desk attendant Alexandria was super sweet and made checking in a breeze where she explained the different details of the hotel and the locations of the different facilities on sight. The hotel is absolutely beautiful the staff super friendly and kind ( so be nice) some of the other guests were demanding and being difficult i'm like you're on vacation relax a little. I had the best time i met some wonderful people along the way and i plan to go back. Royalton Chic you have not seen the last of me. read more
2 years ago
6 years ago
First time experiencing an all inclusive resort. We did the diamond club package and it came with a butler. Thank you Gustavo! He was great and very informative. Every staff member was phenomenal, excellent service. Alejandra provided us with continuous drinks. She was so kind and accommodating, she suggested several different drinks too. Great food selection. There's was some special even going on pretty much every night! read more
4 years ago
DO NOT STAY HERE if you value customer service. I'm Platinum Elite with Marriott and I've never had to leave a property on the day I checked in. Speaking of Checkin - why does it take 20 minutes to check into a hotel? Why are we filling out paperwork, signing multiple forms, and having to run my credit card multiple times In 2022? Nearly everyone was rude, inhospitable, and could clearly care less about the customer. From security, to the hostesses at the restaurants, to the bartenders, I found it hard to get anyone that seemed to care 1 iota about their job. Even though I prepaid and the cancellation cost me the entirety of my payment, I would rather not stay there a single minute longer. Caveat emptor. read more
3 years ago
UPDATED UPDATE: Edwin is FANTASTIC! He is the model for others to follow. UPDATE: Our "Butler" (Stef) is AMAZING! Haven't even checked in yet and using the last of my phone battery to say STOP. Spend your hard-earned $$$ ELSEWHERE!!! We have been waiting for 2 1/2 hours for our room. An hour ago, our "butler" came to check on us and discuss an issue with feathers in the room. At that time, we were told the suite was being cleaned. AN HOUR Here we are a whole hour later and we are STILL WAITING!!! Now they are saying the room isn't ready yet. It could have been toothbrush-cleaned by now!! This is for a TITANIUM guest in a suite! There is ZERO priority on Marriott Loyalty at this property. We are now 40-minutes BEYOND their check-in time and we wait. It's not worth spending your money here when there are SO many other options in close proximity. @Marriott epic fail. THEN the check in person just came and blamed the Marriott member for the room not being ready because of her allergies!!! Even prefaced it with "No worries...!!!" It's not a worry for him because he hasn't wasted several hours doing NOTHING because our luggage is on hold. Also just got told they don't have a full staff. 3:51 just got text that room is ready!! We got here at 1:00; indicated on THEIR system a 1:00 checkin. We don't mind waiting until 3 but this is RIDICULOUS! read more
6 years ago
I absolutely LOVED my stay at the Royalton Chic Cancun and loved how safe they made us feel during our stay. It was honestly one of my most memorable trips to date! We stayed 4 days 3 nights and I honestly wish it was longer! We booked the diamond membership which I HIGHLY recommend, it came with VIP service as well as a Butler, yes A BUTLER. Shoutout to Alain for making our trip so memorable and being the absolute best. Our room was stunning and the view was unreal, honestly the bluest water I have ever laid eyes on. The resort had a great variety of fine dining restaurants from Steakhouses to Italian and everything in between. The food and the service everywhere was absolutely OUTSTANDING! The resort also had so many things going on and fun stuff to do - Shows, performances, tequila tastings, dancing, etc. Never a dull moment and I was so impressed at the caliber of the shows and performances. We also coordinated an excursion that was WONDERFUL. Atv riding, ziplining, cenotes, the works! The resort helped us book the excursion super easily. The property also made sure to make us feel extremely safe and clean during our entire stay. They also have this insane rooftop bar/lounge called level 18 that was amazing and so much fun. And they have a KILLER spa! All in all this place was THE BEST. I hated to leave but I will DEFINITELY go back! read more
3 years ago
Stayed here during Spring Break time and had an excellent time. Unlike it's competition that our friends were at Royalton held much more of a luxurious experience than that of Grand Oasis. Drinks were good, food was good, rooms were gorgeous, etc. You are paying for an all inclusive so expect that experience but they did make the most of it and made it feel as luxurious as they could. 24 hour room service is included in your all inclusive package and was used more than we thought it would be as it was really convenient for a late night snack. Staff was amazing!!! Bartenders by the pool and Taboo lounge were amazing. We spent most days talking to them and they really made the place feel welcoming. Could not recommend them enough. Valet and Taxi assistance was also super sweet and tended to all our questions (and were really funny). Overall if you are a college student looking for come for spring break I would recommend this place. While it has less of a college kid environment than it's competition it really feels like you are getting what you are paying for (maybe even better). We would visit our friends at the other resorts and found ourselves happy to go back to ours to get a proper drink / staff that was communicative. read more
If you are ever in Cancun, Mexico this is the hotel to stay at. This was by far one of the best hotel I've stayed in while in Cancun. The service was impeccable. The room was beautiful. It was all inclusive and In my experiences all inclusive food are never good, but the food here was absolutely amazing. We went to the steak house three times this week, they had 4 other restaurants that were just as just as good. Italian, Asian, Mexican!! Top shelf drinks, an amazing spa. I will not stay anywhere else if I come back here. It was also an adult only hotel no ugly children splashing in the pool lol! Total peace and serenity! read more
3 years ago
This hotel is a FRAUD calling itself an "ALL INCLUSIVE" is a joke. Do not promise or advertise a product you cannot or will not deliver. We had major issues from checkin to checkout. While the property is beautiful and well maintained, and the rooms are nice, there's nothing else redeeming about this hotel or one's experience staying here. Most notably- the food and beverage is limited and terrible and NOT LUXURY DINING as they advertise. The hotel advertises itself as an 'all-inclusive,' and at check-in they tell you you don't need reservations "first come, first serve" for any of the restaurants. What they don't tell you is- when you go to dinner, there's limited seating reserved for its non-Diamond Club guests, and it's a 1-2 hour wait, unless you're willing to pay an extra up charge/bottle of wine for a table, meanwhile they had empty tables. If that's not the biggest con, I don't know what is. Our last night there we didn't even get to eat dinner. The host at the Mexican restaurant claimed no available tables for two hours even though there were empty tables and said that we could "just go to the (understaffed) Mexican buffet" for dinner. The last straw was the guacamole, or lack thereof, at the buffet. They said they were out of it. No guacamole at an all-inclusive hotel in Mexico, that alone should be all you need to know. The quality of the food is terrible. The only edible options are the breakfast buffet. The wine has clearly been sitting in a non-temperature controlled room, $5 wine is better than this place, the liquors are watered down/disgusting. You definitely won't overeat or on this vacation.The hotel offers room service- wait time is about 1-2 hours as well. There's no way to get coffee in the morning without physically going to the buffet and sitting down. They had a small coffee station outside the buffet, but also not maintained so it was hit or miss if coffee would be there. Reception and Valet could use major improvement for their ineptness and general attitude. I was told by reception when I arrived that we had to pay complete bill up front. Kevin, who checked us into the room gave us incorrect information regarding checkout and told us we only had to return our bracelets upon checkout, but this was not true as when I left (my friend had already left in the am) I was told we still owed money because my friend was not there to sign for her hold. They held me hostage in the lobby until I "PAID UP" even though we had already split it on both our cards and were told neither was a hold. I almost missed my shuttle, as the valet told me he couldn't hold my private already paid for shuttle. NOT DISABILITY FRIENDLY The hotel is also not accessible for anyone with any sort of physical limitation. The only way to the pool level and beach is to take a very tall flight of stairs. POOL(S?) The hotel misleadingly advertises having 4 pools. This is a LIE. Only 1 full sized overcrowded pool is available to non-Diamond Club guests. Many lounge chairs had cigarette burns on them and beach lounge chairs were dirty and not well maintained. There is a 1-foot deep "pool" for sunbathing & a lukewarm hot tub with jets, both not pools. Wait service in these areas is mediocre. The pool on the roof, which is featured heavily, in their advertising, is available for use, but food/drinks are NOT included and the music was offensively loud even at 2:30 pm. THEY ASKED US TO SIGN A NDA ABOUT OUR EXPERIENCE My friend (Marriott Bonvoy Member) contacted Marriott to alert them to our experience. Royalton CHIC followed up and told her that they could upgrade us to Diamond Club Member next time we came or give her one nights worth of points, with the condition that t she sign an NDA regarding our experience. We were not allowed to speak about this to anyone, or post on Social media, etc. (see photo). Why would we stay at the same hotel where we had such a bad experience? The team at Marriott was receptive and eventually worked with her directly on a resolution but also told her that "this hotel is independently operated". read more
2 years ago
3 years ago
The hotel was beautiful! Unlimited drink downstairs. I'd advise to upgrade to become diamond member as you're able to access rooftop parties, reserve for the restaurants, and get a chance to sign up for a butler. Our butler was a beautiful woman María. María was excellent assisting us with anything we needed. I would go back to the resort just for her. Tip: You do have to pay for drinks and food in the penthouse upstairs but it's optional to be there as a diamond member. read more
3 years ago
3 years ago
Royalton Chic was pretty amazing. Had lots of fun with family this past week. The VibeTeam was awesome and always provided top-notch entertainment. Sabrina, Jesus, and Ernesto were always around bringing fun activities, while smiling and remembering my name throughout the whole week... My family and I went the week before Christmas and the weather was amazing. Sunny and hot enough to get into the water. We had a very great experience. I would love to come back! read more
Woooow wooow woow boy I am so excited to write this review about the Royalton Cancun suites and spa resort. Previously, I have stayed at the Royalton resort in Jamaica Blue waters and I was at the diamond club over there but this one is Wayyyyy better even without the diamond club package. The Cancun chain is a true Gem ! I Stayed between Jan 15 to Jan 22nd 2020 The reception at check in was wonderful and super easy we got here around 13:00-14:00 in the afternoon and managed to get a room right away with an ocean view ! The room was clean and well organized. The service was awesome had a bell boy bring our luggages to our room for us. We had amazing weather The service is incredible.. all the workers are super awesome and friendly! Kudos to our room service (Javier ) and housekeeping ( Luis Felipe) 5 +++++++++++++++ stars accross the roof ! Kept making sure our room was clean every morning. Luis Felipe came on our last final full day and brought us a bouquet of 30 roses wooow que chico dulce :) The Vibe entertainment team were super cool and really pushed and tried to get you off your chair to Dance dance dance! Kudos to Victor, Denis and Omar at the entertainment team they were sweet and really made sure to make everyone enjoy themselves! Seriously the entertainment at the royalton is Awesome! They had live shows everyday ( Michael JacKson, bruno mars, queen and mexican fiesta) it was wonderful! The white rooftop party was insane ! The drinks kept rolling ! The facilities were super and although the only thing that was super annoying was the lounge chairs by thE beachh/ pool.. not many and they get taken super super quickly real bummer however the guys at the bar would leave the bar to get lounge chairs from the kiddy pool and station you neaar the poool if you asked! The shops were ok very pricy so if you can just leave your resort its very safe and get everything off the strip half the prices we booked Xixen-itza tour with best day (cancun passion) way cheaper don't book your tour with nexus unless you want to pay double This hotel is 5+++++++++ stars a real geem and Luxury resort wiith amazing serviCe the staff is super friendly and nice and the quality over here iS well received. will definitely stay here again next time Royalton for the win!!! YOu can't go wrong if you stay here. I truly recommend it! read more
3 years ago
3 years ago
5 years ago
VERY VERY DISAPPOINTED. DO NOT GET YOUR NAILS DONE AT THE SPA For starters. it looks as if a 11 year old painted my toes. (Gel only at this location which is great ) When I complained about the bubbles she was very upset and and started removing the polish with a nail file (polish still wet) and I have small cuts on almost every toe. I was using the color yellow and below is picture of mmy toes were left . I was so disappointed. not even clear and clean .... messages yesterday put me to sleep and were relaxing but they didn't leave me feeling majestic like ones in the past have. It women doing it so they can only do so much pressure I guess. But we both requested medium to hard so it just didn't feel like that At all. but wait there's more. an all inclusive hotel is just what they say to reel u in. room service is terrible. Childs plates (chicken tenders dusty fries, pre made food and very very small portions because I guess people order and waste food) I ordered a chicken club sandwich and it was literally 2 pieces of bread a slick of tomatoes and crumbles of chicken.... I will say the people are sooo very kind and polite even after complaining but I wouldn't stay here again based off of my today's experience. I'm very disappointed about how much money we spent. . read more
5 years ago
Royalton CHIC Cancun is not a place you would want to spend all the $$$ you spend expecting a top notch experience. Upon arrival, we had to wait an hour for our room to be cleaned, but after getting into the room it was FILTHY! I have video of that also as well as hotel staff coming to clean the room WHILE we were In it, I was so frustrated with the whole check-in process. I recently stayed here for 6/10/21-6/13/2021 and from checkin to checkout, hotel staff consistently dropped the ball! I initially have this recorded but I don't see a place here to post the video, so still shots will have to do; these are from Hunters steakhouse, for all of the restaurants, the food was lacking and the drinks were watered down, we had the Diamond package and there was absolutely nothing top notch about this place other than the APPEARANCE. read more
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3 years ago
Where do I start... first the positives, although there are few. 1. Our butler, Sandra, was very informative and treated us well. She helped make the trip less of a nightmare. 2. The beach was beautiful and the views were amazing. Now for the negatives. 1. Check in was a lengthy process that ended up costing us an additional $750 to upgrade to the diamond club. If we didn't upgrade then we were only allowed to use 1 pool and would not be able to make dinner reservations. We are foodies so we wanted to make sure that we were able to eat so we did in fact upgrade. What a complete joke. The upgrade still doesn't cover everything. We were being nickeled and dimed for premium liquor, wine, and even where we can sit at the roof top pool. 2. The food was terrible. Almost inedible. Some of the restaurants were closed on certain days including the buffet and even the Diamond club dinner that we paid for as part of our Diamond Club upgrade. 3. Our room was very warm and humid and smelled of mildew. It wasn't the cleanest. There was even a dead roach under the sink. 4. The entertainment was lacking with the exception of the Michael Jackson show. 5. The beach isn't private so you are being solicited to purchase everything from cigars to souvenirs even while you're in the pool. They will walk right up to the edge and ask if you want to purchase such items repeatedly. All in all, it was overpriced and underwhelming. We felt scammed and are disappointed. We will not go back and honestly at this point we won't stay at any Marriott property in the future. read more
5 years ago
4 years ago
Best vacation ever! Diamond club is ok I got access because my family had it but if they were not there I still would've enjoyed the regular package! Although I don't like how they exclude the diamond members from the regulars lol like cmon we are in Cancun and y'all dividing us on vacation lol other than that the food was ok and the location niceeeeeeee read more
3 years ago
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